I used to hold the upmost respect for this offfice and it's staff. Dr Payne came in and every treatment completed had to be corrected for bad work. Horrible addition to the practice. My daughter opted in to the invisilign program over braces. I paid my out of pocket portion and her visit began. Scheduling was a constant problem, and they couldn't seem to plan longer visits with any heads up continuously disrupting our schedules for the appointment days. When I lost my insurance mid treatment I went to this office in tears asking for any advice or direction on how to proceed with my daughters treatment. I was advised that I had NOTHING to worry about as all billing is showing complete and no balances due. I explained I lost my insurance and needed to make sure before her treatment could continue. Within 2 months she was added to a new policy and this info was provided to this office. A few months prior to end of treatment I started getting harrassed by multiple staff members who came at me for the other half in full balance being owed as they said insurance didn't pay anything. It took over a year for this revelation??? Continuous threats for payment being needed or being sent to collections. This office agreed to a treatment plan not approved by our insurance and continued treatment while billing concerns were present only to tell me today that despite insurance I'm responsible for all balances. I would have never attempted this treatment if not covered by insurance. And to be baited with a balance over a year later as they didn't properly submit billing or have insurance approvals prior or during treatment shows how shady this office has turned to earn a profit. This office use to be family oriented, and dr Norton held my upmost respect. However even though when original insurance policy was lost and dr Norton and I discussed this concern he also assured me they would make sure everything worked out and I don't need to worry about it. Now they tell me they won't even bring concern to the dr. Deceived by this office. Check your own benefits and follow through with your own insurance his office is full of lies so they can get you yo sign agreements. Shady staff in there now, I understand why the others bailed so rapidly back to back. Worst experience I have ever had. ***Update: Dr. Matter reached out and advised she was unaware of the situation and let me know that there was some changes to the office and staff while she was out on leave, (Congratulations BTW!) We discussed the concerns and have come to an understanding. My daughter is scheduled to visit with Dr. Matter to further discuss and resolve this matter. I want to say, thank you for taking the time to understand the caveats, conversations, contacts made on both sides, and all the chaos that built to date. I look forward to further resolve and understand the struggles the office has endured and I'm pleased to not feel as a casualty of the fallout from these struggles. We will visit soon and I hope to completely change this review in their favor! read more

4 years later and STILL the best Dentist office I have ever been to. And I should know - battling 20 years of hereditary issues and having gone thru SEVERAL other specialists office - THIS IS THE BEST !! Dr Norton is AMAZING!! Just placed an Implant with Crown as my teeth get older but I REFUSE TO. Thanks Doc - for all you've helped me with. read more

Great Family Dental care the staff is amazing the dentist is outstanding definitely recommend this dental office

For anyone in our area of Gilbert or other looking for an outstanding Dentist and office, look no further. It took 3 years to find this great dentist and staff. I'm not being paid and just an average resident and RN. I've been coming here 3 years and consistently Dr. Norton has been just a wonderful and highly skilled dentist. His staff is always kind. friendly compassionate. Recently diagnosed with colon cancer and I can't say enough about the character and kindness of Dr. Norton and his staff. Too additionally ket you know he is brilliant with dental services he goes his own Endodontics, which most dentists don't do. This will result in not spending extra 1000's for a new crown. then I was worried when changing insurance that I would loose him he wasn't in my new discount dental plan. His office manager said don't worry they work with all plans. Theirs no one selling here too, which can make it uncomfortable every visit to relax and get the service you came for only. I promise you will love this dentist and his staff. read more

If you had asked me a year ago, I would've said this was an amazing dentist. Now? No! It's been over a year, since April 2021 and they are still sending me a blank bill, no itemized treatments, saying I owe $500 because I am out of network. I have called them, my insurance has called tem, saying they are billing it incorrectly and I have now received my 3rd billing statement from their office. No return calls from them! Just automated texts saying they "miss my smile and would I like to schedule my next cleaning". It's sad because the dentist, Dr Norton and my dental hygienist were great, but the billing staff are deplorable! read more

Terrible dentist who injured my mouth soo bad with routine work that I have to see an oral surgeon to fix Dr. Norton's mistake. I left Dr Norton's office after a routine cleaning & X rays. I was told I was all good. But I noticed as the day went on the plate on the roof of my mouth and areas of my gums close to the roof of my mouth felt like they were on fire! And very pressure sensitive. I thought it would get better the next day but it just got worse! I went on a business trip and that following Saturday went to the hospital to get some direction and pain relief. The doc on call said it looked like it was probably caused by your dental visit. So I went back to Dr. Norton, he laughed, and said this doctor never said this, insinuating that I was lying. Well, here is the proof Dr. Norton! I feel like Edward Scissorhands was my dentist with the amount of pain I am in.... FYI, Dr Norton has had 3 major brain aneurism surgeries, one most recently 5 months ago. I think he should be reviewed by a dental panel of some sort because he does not seem all there.... The reason I started going to this practice was his old partner left him who was my primary dentist and I am now beginning to understand more and more why Dr. Norton's old business partner just got up and left him one day. Also. Dr Norton claimed I had a cavity 2 visits ago, but it never hurt, so I did not address it. Well, my last visit, which was last week, he said I was cavity free. I must have magical teeth! I have proof of all of this through my records as well so he can make up all the lies he wants! I think it's time for Dr Norton to hang up his drill and find a job he is more suited for doing since his skills are going nowhere but downhill. Dr. Norton does not even know how to instruct patients on dosages of meds correctly. He told me to take one, and it didn't seem right to me, so I contacted Lifetime, and they said they have to call Walgreens because they do not know. Turns out I was supposed to take 2 pills at once, not one like Dr Norton said to do. Also, make sure to read the reviews at the very bottom that are not easy to find. He has butchered a lot of people's mouths from reading them! Nothing worse than mouth pain and a dentist that won't own up to causing it. read more

Lifetime Family Dental - This is a picture of what the hospital says Dr. Norton did to the roof of my mouth. - General Dentistry Near Me - Gilbert, Arizona

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Dr. Norton was incredibly disrespectful to me, and his own staff. I can't believe there aren't more negative reviews. Previous reviews reflect a disturbing pattern of dissatisfaction. If he were brought up before the dental board for review, it wouldn't be in his favor. read more

I'm usually never one to write a review but in my opinion this office is by far the worst, Dr. Norton is very disrespectful! The staff was very sweet and humble though i'm in shock they have to deal with such disrespect in the office. I once had a ex colleague of mine that worked here, Norton let him go for touching a trey with no gloves (being his 3rd day), which is easily trainable. By far, the staff are great and professional but, I'd recommend another dentist without any issues. read more

In the last month I've needed a crown, implant, and a filling and Dr Norton was great. He explained each procedure thoroughly and was very friendly! The hygienists and front desk workers are also very friendly! read more

I just arrived home after my appointment with Lifetime Family Dental and was so overwhelmed by their kindness I feel it a necessity to leave a review. I had called in tears, scared and in pain but worse yet not knowing what was going on. I was sure an an abscessed tooth, bone infection and ever other horrific thing that could go wrong. The receptionist listened tentatively and let me go on and on then told me to come in in 45 minutes for an emergency appointment. I asked if I could bring my service dog who had fed into all my fears and was not being as perfect as she should have been. They not only made her welcome and happy but put me at ease. When X-rays were taken Dr Norton took her for a little walk-how wonderful was that. Bottom line I received a through exam and a game plan for going ahead. The relief of finding out that there were no abscesses or bone infection. Dr. Norton and his entire staff were not only professional but have a heart and soul. Full of compassion and kindness. I am so grateful I have found this office and I guarantee that they are my Lifetime dentist and I hope my review may encourage you to make them yours also. Thank You!!! read more

Absolutely horrible. He will mess up repeatedly and you have to go back over and over and pay again and again for him to fix his mistakes. They will schedule you for an appt. make you wait for 45 minutes. Do half of what you came in to get done. Then get told to make an appointment for the rest right after they overcharge the hell out of you. Seriously DO NOT GO HERE. You will just end up at another dentist having them fix what you spent a fortune to have done. read more

Avoid, can't even bill insurance correctly for a routine cleaning. I received an email out of the blue asking me to pay a balance 14 months after my last visit to this dentist because they had issues billing my insurance for my last routine cleaning. Never had a dental office unable to handle something so simple. Looks like they are other reviews mentioning the same issue. read more

I've been a patient for 7 years, and I continue to see Dr. Norton. Repeat business is the best recommendation I can give.

I'm extremely disappointed. I'm not usually one to leave reviews but I feel that this warrants one. My family and I have been going to these guys for several years and I have had to have several cavities and two root canals taken care of here. Initially, it was a great experience. If you are needing serious dental work done here I cannot recommend it. Dr. Norton drilled too far and caused a facial perforation when doing a root canal on one of my molars and I had concerns about a smell coming from that tooth months later and was shut down harshly by the other doctor he had brought on. A year later that tooth became seriously infected and resulted in an abscess and I ultimately had to have it surgically removed and have a bone graft done because my concerns were ignored. I also have paperwork for an appointment concerning that tooth shortly after I had the root canal done in the first place because I was already concerned about it but again, was told it was normal and brushed off by Dr. Norton himself. When I was in the process of losing my tooth, I had already had to moved to another state and immediately called this office to let them know what was going on and at first thought they would have the decency to give me an implant to fix their mistake as I did what I could to prevent it from happening but was ignored. Unfortunately I was met with abrasiveness from Dr. Norton when I had come in for a cleaning while visiting the state to see family. Not only was he disrespectful to me and the situation he put me in, but he was incredibly dismissive to one of his amazing hygienists who had shown me nothing but kindness and concern. I was then quoted for a miraculous extraction of the tooth I already had to have extracted months previously and how much it was going to cost me to have them fix their mistake. I cannot recommend more strongly against going to these guys for anything except a cleaning and I'm incredibly disappointed with how this situation was handled. I would've accepted an apology or even a shred of sympathy but that never came and that is where I have an issue. It's upsetting to write this, but I hope no one else has to fork out an unexpected $5,000 because someone didn't want to own up and be a decent human being. I've done everything I can. read more

Thank you so much Lifetime Family Dental. Travelers nag to the area on vacation when I developed throbbing tooth pain. Called the office around 8:30 in the morning and they had me in their office by 11:10! Thank you so much to all the great staff and Dr Norton. If you live in the community or are traveling through, they do a great job. read more

If I could give them zero stars I would, but unfortunately they don't have that option. They are by far the worst dentist I have ever been to. It took them six months to tell me that 0 of the 3 procedures done at their office were covered by my insurance and that I owed them $3,000. Before each procedure I asked them repeatedly to check with my insurance because I wasn't sure what changes had been made. All three times they said they checked and that they would be covered 100%. Their excuse when I asked them how they could miss this was that they don't call the companies to ask because if they did that for every patient for every little procedure, they would on the phone for days. Needless to say, I will not, nor will any of my other family members, ever be going back to this office. read more

I've gone to Lifetime Family Dental starting in Ahwatukee and switching to the Gilbert office after they left. Even though it is far from my home the care that you get at this dental practice is worth it. Their staff is very nice and personable. Dental procedures have been pain free and easy. When I had a problem with something I had done they got me back in the next day and had it fixed. read more

Amazing!! I needed a root canal. Dr. Norton was clear explaining everything he was going to do and what he did as he was doing it. Super friendly staff, everyone from the front desk and assistants to Dr. Norton. This will be our new family Dr. read more

Everyone here is always extremely nice and you get in and get out without any extra waiting. Dr. Norton is really personable and actually remembers you when you come back in. I've never had a bad dental hygienist and they're always friendly! read more

This practice was originally owned by a different doctor that moved from Ahwatukee. Allison was at the original practice and moved to Gilbert. I love the staff then and now! Super clean environment. Dr. Norton is always the same, courteous, professional, recommends treatment and never pushes. The hygienists give tips on cleaning teeth and gums to minimize long term issues and keeping a healthier mouth. I highly recommend because the atmosphere is friendly, everyone is received with a welcome and they know your name. Last, I am prudent about my out of pocket costs and I make arrangements if the the cost for a procedure will be over my budget. read more

Can't say enough good things about Lifetime Family Dental! I stopped going to my other dentist because of the pain! I couldn't take the pain... I was hesitant to try any other dentist.. but cavities forced the issue. I found Dr Norton and after 3 visits and a completely healthy mouth, I no longer have a fear of the dentist. The staff is super friendly and they even let you watch netflix while they do the procedure. Dr Norton explains all of your options and provides great advice and foresight. read more

I am very happy with the care that my family has received at Lifetime Family Dental! My son go this wisdom teeth out and Dr. Norton did an amazing job! My husband has had work done too, we have always been very happy with the quality of work and the personalized care that we receive from the Dr. Norton and his staff! read more

I've been going here for a few years for cleanings which was great, love the staff. I went in for a simple crown, at first it was fine but after a few weeks it began hurting again. Went back and was told by the dentist himself that his work was fine but my teeth somehow mysteriously shifted in a mere two weeks most likely because I'm an "aggressive chewer" and that I had two choices to pay to have it all redone again ($1200) or and I quote "you're not 6 years old and you can choose to just chew on the other side of your mouth" with that I said thanks but no thanks and this place and pound sand. I've never been so condescended in my life by a B squad dentist. No offer to fix his shoddy workmanship or even a sorry, I got the ole it's your fault line. What a load of crap. Do yourself a favor and go somewhere else. I apologize to the ladies as I adore them but this dude needs a reality check. read more

I just have to share how amazing the team at Lifetime Family Dental was today. I have pretty severe dental anxiety and they were so amazing. They gave me a free exam and X-ray to see the cause of my tooth pain and informed me that my previous dentist tried to pretty much rob me. They worked with me financially and truly put me at ease and even talked to me about my anxiety in a way that was so respectful and not demeaning. They truly were amazing and I would recommend them to anyone! read more

I have had good experiences at Lifetime Family Dental, however I dont understand the email I receive about this time every year. You say you are here for the patient's best interest but at the same time you are telling us to make an appointment before the end of the year to have work done that you don't know you need just because you have money left from your insurance that will not carry over to the next year. If I don't need any work done on my teeth why are you telling me to get something done. It sound to me that you are looking out for the business and not what the patient really needs. read more

Wow. Had an appointment today for the first time. I felt so welcomed and comfortable. The staff is so nice and caring. Dr Norton was super awesome. He explained everything he did. I feel good. If you don't like going to dentist this is the team for you. Trust me... Thank you Lifetime Dental!! read more

I have been coming to Dr Norton and his staff for 3 years. I moved to San Francisco for a year and a half, and still came back to the Gibert office for ALL of my dental needs during that time. The friendliness and professionalism of the staff and Dr Norton is second to none. The technology in the office allows for a one time visit for crowns! They are made while you wait; eliminating the need for a temporary and another day off from work. And the skill and gentleness Dr Norton possess is exceptional! I live 40 miles away and pass MANY dental offices to come to Lifetime Family Dental. read more

This is the BEST dental office in the East Valley. Dr. Norton is a wonderful person and a highly educated dentist. He uses the most recent technology offered. His staff are also very friendly and helpful. The costs of the services are NOT inflated and they will work with you if at all possible. This dentist office has taken all the stress and anxiety away for me related to dental visits. After one visit, you will never go anywhere else. read more

2 month follow up - I went in for my first cleaning at LFD 2 days ago. They have the BEST office staff and I got to meet Alison at my cleaning appointment. WHAT a nice lady, and you know, you can tell within a day or two that a cleaning was done right. I have serious gum/teeth issues and she was understanding and gentle while still getting down to serious business and explaining what she was doing the entire time . We had a meaningful conversation regarding my oral hygiene and I immediately booked my next appt in 3 months. What a PLEASURE Dr Norton's office and staff are to deal with!! Makes your whole existence easier to take even when you know you have complicated issues to discuss. Those with routine requirements should really LOVE this place!! read more

Overall amazing experience. My hygienist Kim was the best. Very thorough and friendly office. I will be referring my friends and family. Dr. Norton is awesome. Thank you LFD!! read more

Please be ware. Dr. Norton WAS nice and friendly when I met with him in person; however, his billing department and office staff associated with his practice is not when there is a problem. They assured me that a procedure would be covered by my insurance. The insurance company denied this once, but Lifetime refused to follow the three part appeal process for a procedure they told me I needed. On top of this, they sent my bill to collections without appropriately notifying me, and after they told me to ignore their "automated bill system," because "they would handle it." I am told that my claim is only being held up by Dr. Norton not writing a narrative saying that it was a needed procedure. This does not seem to be "too much to ask for" from my insurance. I have asked to speak to Dr. Norton directly. I was told by staff, "We are busy, I'm not sure he will return your call." I will be taking further recourse, legal if necessary. read more

Worst! I wish Zero was an option. First review ever given... Went in for an Emergency tooth ache, took time to take 18 X-rays, then discuss my $6200 treatment plan that i was not remotely interested in, because my aching tooth... When i was told today will only cost me $782 after insurance, when all i asked for was a Bandaid fix today until i could afford it. After i said that they had" No Time today" for my emergency, and tried to set another appointment. They took 18 xrays. could've taken ONE of the problem tooth... Of course i refused an appointment, ended up at Walgreens with a toothache kit. They will bill my insurance for xrays theyll never use. The dentist should've and could've used a temporary putty or did an Apicoectomy ( cut nerve head off), or other methods. Ill Never go back. Caution! read more

Lifetime Family Dental - Worst service ever! Went for an Emergency,18 xrays later, $6200 plan, rushed by the Dr. Nothing Done when I chose no crown, root canal WORST - General Dentistry Near Me - Gilbert, Arizona

I would say all good things about this facility but they have a member on their team who has bad communication and customer service skills. Although its only one; it doesn't look good for the group as a unit. read more

Messed up my root canal and will not email it call me back to make it right. Got it fixed elsewhere that ended up costing me another 1100$. Don't waist your money at lifetime family dental. read more

I've never even written a review before, but because of the kindness and professionalism of this team, I felt compelled to write. Walking in the door you are greeted by people who make you feel that they are truly happy to see you. They care, and they ask questions about your life, remembering what you talked about last time you were there. I feel like I'm visiting friends, it's amazing. I get a bit nervous about going to the dentist, but they make you feel so at home that the anxiety is greatly reduced. Just recently, the day before my husband and I were leaving for Greece, my husband's filling came out. We called and they were closed. I left a message explaining the situation and within a few minutes, Dr Norton himself called and told us he would meet us at his office in a few minutes! What? I have never heard of such a thing. He was so kind and he didn't act the least bit put out. He is such a wonderful dentist and such a good, kind man. I can't say enough about Lifetime Family Dental. I would never go anywhere else. read more

Great friendly customer service from when I called for an appointment to when I left the office. I did not have to wait long in the lobby, or for the cleaning, or to meet the doctor. They also changed out their gloves and cleaned the equipment. That is important when they are working in my mouth. read more

Lifetime Family Dental is the best! I have been going to them for about 10 years now. I used to drive all the way to Ahwatukee before they moved to Gilbert, right around the corner from me. They are always so friendly and accommodating with your schedule. The entire staff is awesome and I have never had any bad experiences with the people or services. Got my very first root canal/crown from them and they promised it wouldn't hurt and after hearing many horror stories from friends about root canals I was terrified, but LFD stuck to their word and it really didn't hurt! Got my permanent crown in less than an hour too! I highly recommend this place! read more

He is the worst dentist I have ever seen!! I would give him a no star if I could!! He is super friendly and so is his staff but he does procedures that are not needed. He will destroy your teeth. PLEASE be aware. Three members of our family are trying to fix the mess he has done to their teeth. There are great dentist out there he is not one of them. We are faced with crowns that the tooth was ground to far down. He wanted to do a crown on a tooth that he said may also need a root canal. Went to Doctor Foley for a second opinion who is a root canal specialist for years, he said that tooth does not need a crown or root canal just needs a little filling! PLEASE be careful read more