We have one dog who is diabetic as well as blind. We weren't sure we were ready to leave her for a…read morecouple days, but they handled her with care (our other dog stayed as well) and we had great communication with them. The staff was knowledgeable and showed care. They also recommended how we could make her next stay better and more comfortable. Would highly recommend.

They got right back to me when I contacted them. They did not have room for our pet on the dates…read morethat we wanted, but I will keep them in mind for the future.

Derrick did a great job installing our fence last fall and helping Dorothy find her boundaries…read more Dorothy is totally aware of her boundaries and is enjoying the freedom to explore our yard with safety and our peace of mind. Her cousin Murphy, a 92 pound golden retriever, is spending the week with us. He has a DogWatch fence in his yard too so it was easy for him to find the boundary. His collar is compatible with our fence.

Derrick was seriously amazing to work with! Even our dogs loved him! We have two, a German…read moreShephard/husky mix and a Bernese mountain dog. Derrick gave them the freedom they needed and the peace of mind we needed. We highly recommend him and will use him again at our lake house! Thank you Derrick!

We LOVE Macatawa Dog Training and so does our Alaskan Husky, Jasper!…read moreErin, Robert, and the rest of the staff do a wonderful job of caring and attending to all the dogs. Jasper comes home every day exhausted, and happy! He loves playing with the other dogs and it's a great way to socialize and learn to get along with a variety of dogs of all sizes and breeds. We would highly recommend Macatawa Dog Training to anybody looking for a fun (and safe) place for their dog. Arf!

From the owner: Ave on Washington Ave. read more

Troy came out to repair damage (break in line). Respected my window time instead of just 8-12 pm…read more He came promptly at 9 am. Went around property notifying break. Just had edging completed which dug deep. Troy measured depth of edging blade and made sure the new repair was placed well below the sidewalk. Professional, kind to dogs, friendly and finished up quickly. Best system I have had great experience with company for over 23 years

I was completely blown away when I called to order a replacement collar and was informed that it…read morewould cost $430! Just for a replacement collar! That's not for the installation of the wire, training or anything else. Just the basic, simple dog collar. I really wish I would have been made aware when I purchased and had installed the system that their replacement collars were so stupidly expensive. That is half the cost of one of those more up-to-date, portable, changeable GPS fencing systems by Halo or Cesar Millan. In hindsight, I should've purchased one of those systems first instead of wasting my money on the Invisible Fence brands.

Highly impressed. Was surprised at how clean this place smelt compared to other puppy stores I've…read morebeen to in the past. The puppy play yard area was super cute.

False advertising and a disappointing experience…read more We came in as a group interested in meeting and potentially adopting a puppy. We were told that if a puppy was awake, we would be able to play with it. However, when we asked to meet a puppy that was awake, we were told no because that puppy had "played too much today." We then picked another puppy we were interested in meeting and were told no because we were "a big group." What was frustrating was that another family who arrived after us was placed with a puppy to play with because the staff selected that puppy for them. That family did not request that specific puppy, while we were told we could not meet one we were interested in. Our group was a family of four, and the other family had three people, so the reasoning did not make sense. The staff member then asked if we were "really looking to adopt." I said yes, but after this experience I decided I would not be adopting from this location. She explained that we would still have to be approved, which I completely understood and had no issue with. The issue was the inconsistent treatment and the feeling that we were not being given a fair opportunity to meet the puppies. This experience left us feeling like this place is not focused on helping families find and adopt puppiesFollow-up to your response to my review: I want to clarify a few details. The other family did not have an appointment -- they were actually teammates of our daughter from her softball team. We were there separately, and we were interested in meeting a puppy because we were seriously considering adding a new dog to our family. Our goal was to bring home the golden puppy as a playmate and companion for our 1.5-year-old lab. We were not there just to visit or play with puppies; we were genuinely interested in adopting. The frustration came from feeling like we were given different information and treated differently when trying to meet the puppies. We understand that there are adoption procedures and approval requirements, but we would have appreciated clearer communication and the same opportunity to interact with the puppy we were interested in.

Disorganized at best. 3 days wait for a return call. Building is dirty…read more My sweet boy came out shaved bald -AGAIN. I went over his coat with Asia when I arrived. He was swimming tons on our vacation and his tail got matted. It cost me $110 at the vet to treat an infection he got from the raw shave on his bum. Of course Asia blames me and told me to keep him out of the pool (um, lake!) and they weren't paying the vet bill bc she's had to shave him before. Yes she did. At the start of the season so he was nice a cool. I will pay the $20+ more to go to a real, upstanding groomer. I WOULD NOT GO TO YOU AGAIN IF YOU WERE THE LAST GROOMER ON THE PLANET

I don't usually consider myself a Karen, I've worked in customer service. I've been tattled on for…read morenot being the friendliest towards a couple of annoying customers and I understand what it's like to deal with Karens so I go out of my way not to be one. So when I say I should have never brought him here I mean it. I usually go to fur crazy pet salon up the street from this place since they're closer to my house and they do online scheduling but since they were booked so far out I thought I would try all-star. His haircut looks good but he has scratches on his belly from what I'm guessing was their electric razor and they cut one nail so short it's bleeding and that's the equivalent of having the tip of your finger cut off for a dog. This dog is a very good laid back dog. He is my best friend. We go everywhere together and he always has this blind faith that I will protect him which he is not usually wrong. I am not happy with myself.

Friendly staff and reasonable prices. Our Schnauzer is looking trim and handsome again!read more

We are new to being dog owners and taking our pup to the groomers at Paws in the City was a great…read moreexperience. Made us feel so good about the questions we had, and Baker smelled amazing after his appointment. He's a very happy pup and easy going and we were still surprised at how well he did! Staff is amazing, patient, and customer service was wonderful. Highly recommend.

Their training of young dogs was fine, but the ancillary services available later aren't worth the…read morecost. Young staff member lectured us if we were a little late, claiming we were throwing their whole schedule off. Rarely were there other vehicles or customers there, so I'm not sure how that was possible. Their services usually took 5 -10 minutes, with every minute of it seeming rushed, adding anxiety to our dog. Staff member didn't appear to have maturity to handle challenges, or interested in our dog. Based upon what staff we've met, you might get a good experience, but you're just as likely to get told that any problem is because of you or your dog, and they can't help you. Oh, and they pre-charge for the services, so if you don't have a good experience, well, that must be because you did something wrong. Pleasant for their accounting, not so much for your dog.

I took Adult 101 with Parker and had a great experience! She was very knowledgeable and helpful…read morewith the basics of training. I like that the classes are smaller so the sessions feel more individualized and my pup was able to train without major distractions. I would love to see more classes available after 5pm or on the weekends to access my work schedule.