Brandon was extremely helpful in talking me through my fireplace issues. He explained everything…read morethat should be done and helped me through it step by step. Would highly recommend him to anyone needing help with their fireplace or chimney.

From the owner: If you have a chimney, fireplace, or woodstove needs, give us a call today. I guarantee customer…read moresatisfaction so you can rest easy by your fireplace knowing you and your family are safe.

We have been a customer of First American for 10 years and AAS HVACR serviced our house a couple of…read moretimes. Unfortunately this time their service was poor. Let 3 messages last week to ask a question and no return. Today paid them $208 for a line modification and since they were not able to fix the outside unit asked to check the attack and although I asked them to be careful, one of their young employee was not careful and had his feet through your ceiling. I am glad that he is okay but instead of wait to talk with me they just drove off and after call twice and ask to talk with the owner have received an unreasonable email. I try to support local firms but this type of pos sale is extremely poor. Waiting now for first American claim resolution, but based on that management style I do not want this company in my house anymore.

If you want to freeze to death when your heat is broken call AAA. 7 days and two times out and my…read moreheat is still not working. It did work for an hour when they came the second time. When I asked them to come back they said they could not show favortism and would be next available. I can assure I have not received any favortism. Also, they cannot seem to give me a time. They are rude, condescending and incompetent. It is impossible to speak to a person. They are quick to send rude and nasty texts but will not give their name. The text number is 423-251-2442.

Inspection is pointless. They just want to sell you a heating unit. It was raining so instead of…read morerescheduling they refused to get on our roof. After calling to complain nothing was offered make this right. No second visit or anything. They claimed you can see the same from the bottom as you can the top. Which is not true since the construction and top of the flume should be checked as well. They are polite but it's just a scam with their service. Find someone else since they are a waste of money and time.

Dan was a true professional. He responded quickly and helped to fit us in on an accelerated…read moretimeline. He was extremely thoughtful of our time, completing the work prior to calling us away from work when he knew we had tight schedules.

We recently had Jeremy Swann inspect our fireplace after concerns about our gas log set, and the…read moreexperience was outstanding. Jeremy was thorough, knowledgeable, and took the time to clearly explain what he was seeing and why it mattered. He identified a fuel-type mismatch in our existing burner and carefully walked us through the safety implications. There was no pressure -- just straightforward, honest recommendations. Scheduling was easy, communication was prompt, and the installation of the properly configured log set was completed quickly and professionally. Everything was tested, explained, and left spotless. It's rare to find someone who combines technical expertise with clear communication and integrity. We're very grateful for Jeremy's work and would absolutely recommend him to anyone needing fireplace or gas appliance service.

Jeremy responded right away and made room in his schedule to fix my fireplace on the day before…read moreimpending bad weather. I was so thankful! He was super friendly, knowledgeable, and his prices were better than other local companies I contacted. I highly recommend him!

These guys are fantastic. We had a step that was too tall. Some of our visitors had tripped on it…read more It was truly a hazard. Mr. Rossetti came out and gave us a quote. He proposed adding a little height to our front porch and then add a step onto the driveway. What a great solution. As you can see it looks beautiful and is the perfect step height. When they came our front porch was a bit messy with debris from a recent storm. I removed the rug and decorative plants before they began working. When they were done everything was so neat and tidy. Better than they found it. We have had so many contractors here and so few of them do what they say they will do and they leave a mess. These guys did exactly what they said, showed up when they said they would, met the quoted price and exceeded our expectations. I can't say enough good about them. I would definitely recommend them for anyone needing brick work. You all are awesome!!!

Rossetti Masonry does awesome work and gets the job done! Very fast, friendly service! Would highly…read morerecommend using them for any of your masonry needs!

Ember Keepers is our newest 5-star addition to our reviews--and they truly deserve it. After 12…read moremonths of renovations to our mountain home, the first serious cold snap screamed "Light That Fire!" But the chimney was totally stopped up. We called the contractor who executed the renovation, and they called on Ember Keepers to diagnose and fix the problem the contractor had created. Technicians Chance and Julian were on the spot 4 hours later. Polite, knowledgeable and responsive--we couldn't have asked for better. Within less than an hour they had us back "in the fire!" We simply couldn't have had a better experience. Call Ember Keepers with any of your chimney needs.

Very pleased with everything that took place. Graham and Michael were very professional and…read morecourteous. Gave me time to explain my situation and the history of the house and chimney, as the fireplace hasn't been used in probably 30 years or more. (House has been in the family for over 60 years and now I'm responsible for it). They worked together, one cleaning, the other inspecting the outside of chimney and the inside of it. Explained everything as they went. While I know very little about chimneys or knowing what to look for, Graham went step by step with the process. Michael did a really good job of cleaning and then making sure everything was as it was when they arrived. They gave me an estimate for possible recommendations but were not at all pushy or "trying to sell" me on repairs. He explained what technically was needed and shared several options. Bottom line, I'd definitely recommend them. I have nothing to compare their work to, but based on my experience, I'd use them again for certain!

I used this company in the past for a repair at my personal home. At that time Casey was on time ,…read morepolite, and made the repair quickly and efficiently at a reasonable price. Recently I had a similar repair needed at a rental property so I contacted Casey again. As previously very accommodating, polite and efficient he did the repair without wasting any time. I will use him again and would recommend his work. It is not easy to find people with Casey's work ethic these days.

From the owner: We are a professional chimney and home repair company providing comprehensive services to ensure…read morethe safety and longevity of your property. Specializing in chimney sweeping, inspections, repairs, and installations, CSIA certified , guaranteeing expert and reliable service. We also offer a range of general home repair solutions, from minor fixes to larger projects, executed with quality craftsmanship and attention to detail.

We are very satisfied with his work. He came when he said would. He repaired a job that someone…read moreelse had done. He reinforced the concrete wall and did an excellent job we highly recommend him. And the price he gave us was very reasonable.

From the owner: Masonry By Steve has over 40 years of experience in the masonry field. We are located in Kingsport,…read moreTN and serve all of the Northeast Tennessee Area. In our capable hands your dollar goes further. 40 years of experience have taught us that value lays in the quality of a project not its size. Masonry construction not only adds value to the property, but adds living space to the home. Like the materials themselves, contacting Masonry by Steve is a "solid" decision. Whether your job requires brick, block, stone, or concrete Masonry By Steve can help you with: New construction Retaining walls Additions Custom design Fireplaces ChimneysWe are licensed and insured and provide high quality work and service. Our intent is to make you happy, so you can refer us to your friends and family. To Steve, masonry isn't just a job, it's a profession. Call us today to bring our high quality work to your home.