I bought my Buick Regal here 2 years ago and I not only love my car but have had nothing but great…read moreservice since then. Unfortunately the angry people with tell everyone and their brother but a person like me says nothing for 2 years!! Shame on me and others like me. I was looking for their number and happened upon the unsavory review....had to speak up!

Terrible Customer service. Bought my first new vehicle here, and regret it completely. I would…read morenever buy another vehicle from here and have told all my friends and family to spread the word. They don't work with you, as a customer I felt like a 'bother' to them for wanting to buy a car... Could have sworn I was at a car dealership.. I'm so disappointed, spending far too much money to deserve the service and help I received. Take your business elsewhere!

Wasn't there to buy a car, just to use the EV Connect charging station. This is a nice location,…read morewith easy parking and access. Best of all, it was working! Thanks.

Terrible business came to a deal. Pulled my credit told me banks are closed we can finalize…read moretomorrow. I asked if they need a deposit. And was told no we moved the vehicle to the back and it's yours. Fast forward next day. No call from anyone. I texted my sales person. To have finance call me. He did 1 hour later. And said ok. I got you approved. But if you want the gm extended warranty it'll be either 3700 dollars for the 4 year 80k miles or 4200 for the 5 year 100k mile one. But we'll reduce your apr in financing. High pressure sales pitch. I told him I needed a min to think about it. Not the car the warranty. I wanted the car. Well I respond 20 min later and they sold the car on me. Won't honor anything. I responded with some choice words. Maybe should've handled myself more professionally. But was taken back by the audacity of this place. Don't do business with them. Randy and Carlos both terrible. Find another dealer. Bad business practices. Expect very little negotiating. And high pressure situations. Try to take advantage of people. If I could give less stars I would

Great products & pricing. Worth the drive to Saukville. Knowledgeable, helpful, & personable staff…read more Didn't make me feel bad that I didn't have a huge budget. Highly recommend (& I don't say this lightly).

All was well today until a THIS dealership that's been around since 1912 told us they will no…read morelonger work on our vehicle (that's under warranty and they've only looked at once) because they are afraid they won't satisfy us which could result in them receiving a negative survey. Hold. The. Fork. I drive my Jeep everywhere, for everything. Toting around animals, kids, cleaning equipment, vacations, you name it, she's had 14,000 miles packed on her in 6 months. We knew I drove a lot which is why I got the newer car. There's a safety concern happening in which my wheel tilts harshly left or right on its own at highway speeds. The dealer looked at it for 30 minutes which included a road test that confirmed the concern and reprogramming the wheel and said, "your tires need to be replaced because they're cupped and it needs an alignment." We drove off the lot and the concern was still happening. Within a week, new tires and rims were put on the Jeep and it was aligned. The problem was still happening. My husband was in constant communication with the dealership and we got nothing but the run around for going back in. We were told they needed to confirm with the technician when it worked in his schedule to look at it again. Between him and I, we have 35 years in the business. A technician does NOT determine what they are going to look at and when. Fast forward to today, we were asked when we can bring our Jeep back in and then my husband received a call from the service manager stating, "Per the owner, I was told to tell you that we will no longer touch your Jeep. He doesn't feel we'll be able to satisfy you with the repair and doesn't want a bad survey from it." Hold. The. Fork. X2 We've both been service managers. We've both had to deal with tricky vehicles many times, we both have never told a customer because of potential negative feedback we won't touch your car. Not for any reason! We have a safety concern, a Jeep that's close to 36,000 miles, and we're now being forced to go elsewhere. In addition to this, and this is the BEST part of this whole scenario, the owner relayed to my husband via email, "Your standards are too high." My husband owns his own auto repair business and does quality work at an affordable price. His standards are high because every vehicle he touches he takes seriously and puts safety as his number one priority. As a side note, we both worked for this dealer as well which is why they were our first choice. My husband also refers clients who come to see him with warranty work to go to that dealer because we trusted them. Word of advice: A car purchase is the second largest purchase people make. When you treat them like garbage after they leave your lot, I surely hope you do not expect to be valued and respected within the community. This is why we both left the automotive industry. We were tired of making someone else's dream thrive when the owner(s)/management were nothing but greedy and only cared about the bottom dollar. This is why we both now run our own businesses. Take care of people and in turn they will take care of you. Might I add this dealer also had to repaint another one of our cars 3 times while it was there, damaged interior trim pieces and panels, and hacked up our $1000 magnificent exhaust on our charger. We've given them a fair shake MANY times.

honesty goes a long way... put money on a car for a hold.. called and told matt we would not be…read morebuying a 2008 avenger because it was over priced. matt said he could void the deposit and the next day they cashed the check... thanks matt not a good move....

This place is a money pit. They had my car for over two months in the dead of winter. Almost every…read moretime we called for an update, the technician was off for the day or sick. When we finally got it back, the wind shield fluid hose was broken. They said that it most likely froze from being outside, which wouldn't have happened if they did not have the car for over two months. An extra $250 to get that replaced even though it wasn't broken when I dropped it off!

AC compressor was dead and we decided not to move forward with a $1700 replacement. We were still…read morecharged nearly $300 for just a diagnosis

I had used the service department for some time. Communication had been spotty over the years but…read moreI expressed my concerns and kept giving another chance but it kept getting worse. I recently came to the end of my confidence in them as I had been waiting for a part to come in. I hadn't heard back from them in weeks so called and they noted the manufacturer canceled the order and I had to go directly to them for reorder. I asked why I was not informed of this and they said they left a message but I never received one. Just have no confidence that ever happened as I would have a message notification if it did. Just another example of lack of care and concern for follow through. I like to work with local businesses but do have an expectation of a minimum level of service and that they actually care about providing such.

Darren and his team do amazing work! Only place we take our cars to! Recently he worked on our A/C…read morethat went out in Florida on a trip and his pricing was very reasonable enough for us to wait to get back home to get it fixed!

This place is awesome! They have a comfortable waiting room with coffee and water, clean restrooms,…read morethey know what they're doing and they don't talk down to women.

They used to be an affordable alternative to the dealer, but like most everyone else they've gotten…read morerather pricey.

These guys are HONEST with excellent technicians and fair prices. In a world of bad technicians…read moreand questionable business practices, these guys stand out as the real deal. I trust them with all my vehicles without question. New or vintage vehicles, they have the know-how to make them rum perfectly