I tried to make a purchase from this store (Brandywine Ace Pet & Farm) via Facebook Marketplace…read morewhere Lauren is the contact person. She would not communicate as appropriate via the marketplace. I finally called the store and left a message for her as she wasn't in. She returned my call and was very curt & unfriendly. Claimed that she didn't respond because my messages seemed like a scam. I identified myself, I have a Facebook profile that she could easily check. The item she was offering for sale included the ability to make an offer (see their other listings) lower than the asking price, which I did & explained why I did so. She could have just declined the offer politely. But nope, better to ignore. All I can say was that Lauren was rude, unprofessional & unfriendly. Maybe she was having a bad morning, but I don't deserve to be the object of her wrath. Shame on you Lauren. I was just trying to work a deal with you. I wasn't rude or disrespectful. No need to get offended or short with a potential customer. She has since removed the ability to make an offer because I pointed out to her that her listing allowed me to do so. Again all Lauren had to do was politely decline the offer. So sad. Lauren, you need better customer service & communication skills. Please take my advice & get some.

Adopted our cat at this Ace Hardware. We love the store, they are incredibly helpful. Lately we…read morehave been considering inquiring regarding the warranty on "Mugsy" (AKA :Babett). Continuous meowing at basement door when closed, daily chair assaults, as well as a consistent confusion of both house /family rules, including basic hygiene. Cat also refused part time employment, and seems completely resistant to chip in. If relaxing makes it into the 2028 summer games, we may find a way to become net positive with our investment.

My husband and I walked in right at closing on a Friday evening--we thought they were open for…read moreanother hour. But they were still super friendly and helpful, and they allowed us to take a spin through the warehouse anyway. They have beautiful slabs to choose from. We will definitely go back!

Have to say that dealing with Leo was amazing!!! From the detailed knowledge and experience that…read morethey bring to the table, to the incredible customer service, I whole heartedly recommend them for any countertops that you may want. They helped us throughout the process and couldn't have had a better experience...our kitchen is now complete with the countertops of our dreams. If you are considering new countertops or a refresh, definitely talk to Leo and you will be quite pleased. An incredible product and even better customer experience!!! JH

Excellent customer service as I was trying to re-wire a sentimental lamp for my 93 year old dad…read more They were super helpful and kind in my 2 trips there in 1 day and got what I needed to complete the project!

this hardware store is the place to go for anything out of the ordinary.they have items from the…read morehomes that were built years ago. always helpful and knowledgeable. visit local businesses

So helpful and convenient! They have everything you need in one stop. Support small businesses!read more

I went there to look for new kitchen appliances, and the experience was disappointing from start to…read morefinish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren't. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn't actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee's lunch. Maybe that particular refrigerator wasn't actually for sale, but it wasn't marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn't earn my business. Buyers should do their homework before purchasing and make sure the products they're expecting to see are actually available before making the trip.

I'm a kitchen designer and recommend Big Centric to all my clients. I have used their services for…read morehundreds of projects and my clients are always very pleased with the personal service and great prices. I use them for all of my home appliances as well and have always been thrilled. Their delivery teams are amazing too. Can't recommend Big Centric enough!

I purchased a new john deere tractor from them 20 years ago and had them service my tractor over…read moreall of these years, the price and services are usually very reasonable, and the service was good as well. Until this year i called them at the end of January to schedule service and was told it would be a few months before they could get to service my tractor. Since i had not heard from them i called in late April to see when they could get my tractor in, anyway i had to leave a message and here we are in mid-July and still have not heard from them. So, i would say their recent customer service towards a 20 yearlong customer is unacceptable to say the least.

This company is amazing. Our John Deere lawn mower was in need of repair. We thought that they…read morewould have to pick it up and take to shop. However, the technician found the problem right away. I highly recommend them!

I can usually get what I need. If I can't find it the personal will help me or let me know where I…read moremight be able. Chip's group of employees are a great bunch!

Friendly staff, always willing to answer questions or help you find something. Support small…read morebusiness!

I needed a new microwave. I got a good price and delivery the next day!! Beth was great as usual.read more

Purchased new stove and microwave combo as well as new side-by-side refrigerator. Beth was an…read moreabsolute pleasure to work with and the delivery (next business day) and installation crews were terrific. Highly recommend for personalized service, competitive pricing and wide selection.