These guys are the best when you need your bike fixed or serviced. Kind, accommodating and…read morecommunicative. Steve and his crew make you feel like they actually care about getting you back on the trail.

Brought my bike in for a gear adjustment and after spending the $75 on the gear adjustment my bike…read morestarted to "ghost shift." I brought it back because it was ghost shifting and I had a "light" crash ... Went to pick up my bike AGAIN after just bringing it there, regardless of the "small" crash the bike was going to have to go back after the initial gear check / repair for $75 because it was (ghost shifting) so regardless it had to go back ... Pick it up for a second time and they over charged me $20 bringing my bill to $120 .... They took the $20 charge off and left my bike repaired with a badly scratched derailleur on it even though I brought a fresh one with no scratches in on the second visit... Not the best experiences, just calling it how it is / was too. I mean who repairs a bike with a fresh hanger but leaves the derailleur looking like shit.. Located in my town but if I don't have to back I won't go back! Spent close two $200 in two repairs and both times left unhappy.. Actually on the first repair I had to bring it back beside for $75 it shouldn't make sounds and should work accordingly, no!?! SUPER UNHAPPY. Now I need to bring it to another bike shop to have the derailleur taken care of and my handle bars wrapped was left looking like shit and when I brought it in I said I had handle bar wrap but no one asked if I was happy or need anything else situated before they went on vacation and before I picked it up. If I opened a bike shop I know I could do better and it starts with BUILDING RAPPORT AND ACTUALLY CARING!

Bikeway made it easy and fun for me to shop for a new gravel bike. I started at the Wappinger's…read morestore, where George was very helpful at showing me several options at my size and budget. The stock was more limited than I hoped, but given my budget of about $2000 and shortages of materials, it's unlikely any bike store would have more than a few choices for me. George then checked the stock at other Bikeway locations and found an option he felt confident I would like. He called Ethan at the Montgomery location and had them hold the bike for me to try. Ethan was friendly, helpful, and didn't make me feel pressured to buy something out of my budget. I loved the bike that was put on hold for me. The shop was busy but I felt I had lots of personalized attention and service. The team set up the handlebars and seat so it would be comfy for me to ride. They even swapped out the pedals to my preferred option and added a water bottle cage for no cost! Overall, really great experience for someone who's pretty new to biking. I will be back for accessories, tune-ups, and future bike purchases. Thank you, Bikeway!

Sadly, I can not rely on Bikeway off 17k as my LBS…read more I took my old hoopdie to get a tune up. Staff who received my was very friendly. I said I wanted the bare minimum just to make my bike safe and was quoted at $55 for a tune up and $8/tube front and back. I asked if he thought my tires needed to be replaced and he implied he did not think so and the mechanic would check them out. I then requested to be notified if anything was discovered. As I was handing my bike off, I felt the saddle slide back and forth on the rails. I said, "Oh this has been slipping - will you ask the mechanic to check that out?" He implied it was not a problem and I was told something like 10-14 days. No biggie - it's my cheapo. I was notified the bike was ready (well before 10 days - a pleasant surprise) by text saying I could pick it up and the total was $114. Since it was a text I figured I'd inquire about the amount when I went to pick it up. When I arrived and was handed the bike back, I asked how we got to our final number and was told it was for the "nimbus" and then about the formerly undisclosed fee to replace a tube (in addition to the cost of the tube), and that I got a good deal because usually the tune up is $75... but I have a single speed. I quickly determined the Nimbus is the name of the nice quality front tire they put on without informing me. As I was handed the bike, the saddle slid back and forth - an original issue. I asked why it had not been addressed and was told "it's not on the work order" with a shrug. He then politely informed me "maybe it's old" and that they, right there at the bike shop, could sell me a new seat post or a new saddle (starting at about $35!) By now I was getting a bit steamed under my mask, if you know what I mean, and decided to get rolled on this one, having endured such apparent disinterest for helping me in any substantial way. When I got home I noticed my right pedal had a broken section (cheap pedals for cheap bike and I'm sure I did not notice previously because I hadn't been using the bike for a few years). So I'm left with some questions. What business changes the terms of service without informing the customer before proceeding and sells them a product prior to consent? What mechanic works on a bike and does not note: An old chain (I asked for the bike to be "safe" And suspect an old chain is the reason it keeps jumping off the sprocket); A partially broken pedal on the drive side; and A saddle that is not clamped down by the saddle clamp, and therefore slides freely back and forth whenever touched or ridden? I tested a fat bike on a past visit. I bought some pedals for my mountain bike and was given a set screw for my clipless pedal cleats gratis from the congenial staff. My honest take is Bikeway is a place to purchase some top-tier fat bikes, road bikes, mountain bikes. They have a slew of multi-thousand dollar options for you. If you require the service of a local bike shop employing one or more bike mechanics who service bicycles AND happens to sell them as well, you'll want to take a ride somewhere else. Oh, I just fixed my saddle clamp, prompting me to write this review. It took twenty seconds labor, a pair of robopliers, a hammer and the big rock in the yard. I just wish I had $114 to add some tools to my budding bike tool box.

The best bike shop in the area! The customer service is…read moreamazing! Check it out, its worth the stop

I don't usually do reviews but these folks are so amazing, their customer service is off the charts…read moreand they know their stuff. They are our go to when any of our family has bicycle needs!

Sales, service and repair in one shop. The owner, I think his name is Mike, is very knowledgeable…read moreand personable. In addition the indoor studio is a great idea!

True story. September 2023. Issues with three bikes, two of which were en route to Montreal on…read morebike trail. Bike shop further south declared one problem unresolvable. Bicycle Rack put on a clinic for on-the-spot effective repairs. A seat on an older bike was properly repaired and adjusted for the rider, a crooked pedal fixed and adjusted on the second bike. Finally, a flat on tubeless gravel bike was resolved with a superior and less expensive product. Cost was on point. Exemplary with a vengeance.

Great little shop to tune the bike of our child! Friendly and reasonably priced. Will come back.read more

Call before going there. Hours are sporadic. The hours posted on Google should not be relied uponread more

Was visiting family in the area and brought my bike in a case from the West coast. The act of…read morefolding the Handlebars/stem in the case caused the rear shift cable to get pinched which caused it to start shredding at the shifter. The crew at Cinder Track replaced the cable on my DuraAce 9000 manual in about 20 minutes. Was able to have some great rides after. Charlie recommended some of the routes. Thanks for getting me back on the road

40 years of knowledge on bicycles is enough to fix and tune up almost anything. Smooth ride !…read more Thanks

The team at Kingston Cyclery are amazing, I highly recommend this business if you're buying a bike…read morefor your Bard student -- they will keep your student on file for servicing the bike for normal wear and tear, and they can pick up and deliver back a student's bike if something breaks. When my son couldn't receive a bike during normal delivery hours, they delivered outside of the normal schedule. These guys go above and beyond.

A very nice family owned business for the past 30 years. Selling scag mowers for the past 20 year…read more Definitely stop in or call and ask for Tom.

Last July with all our family coming as far away as New Hampshire, Massachusetts, upstate NY, as…read morewell as Calgary Alberta Canada to be together at out lake house in Maine, we had a a jet ski problem. I think I'm pretty handy with earlier model Seadoos but I had little knowledge regarding this newer Seadoo model. I called Jeff in service who quickly diagnosed the problem. He had the answer which worked. He basically saved our family vacation. Jeff and the service department are tops with us. Wayne S