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    Lightspeed Performance Products

    5.0 (1 review)

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    11 years ago

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    Suzuki Motor of America

    Suzuki Motor of America

    1.0
    (4 reviews)

    Bought a 200 horse Suzuki motor 4 years ago with an extended warranty covered to 2022. Engine…read morefailed 13 miles offshore in Gulf of Mexico. Fortunately was able to radio Sea Tow. Took the boat to authorized Suzuki dealer who had to work through Cornerstone United, the warranty administrator. The Dealer required my authorization to pull the head on the motor. It was apparent the bearings dropped into the unit causing the driveshaft to snap and the motor to freeze. Cornerstone required the Dealer to disassemble the entire motor even though the Dealer's mechanic and Cornerstone's mechanic determined the failure resulted from an internal defect. Defect resulted in thousands (or more) of metal shavings being dispersed throughout the upper unit, in addition to damage to virtually every part of the upper unit. Mechanics determined the motor was well-maintained and full of clean oil when the motor failed. The damages were determined to be covered by warranty. However, Cornerstone determined that the motor should be repaired rather than replaced, maintaining that the metal shavings could be eliminated via an oil bath. The Dealer's mechanic considered this "asinine" and recommended against it. Cornerstone prevailed. I just had the 20 mile service performed. There were metal shavings in the oil and filter. If I am 20 miles or more offshore and the motor fails causing injury or death to me or my friends because of Cornerstone's reckless disregard in handling my claim, the disclaimer in the warranty for collateral damages will be challenged by me or my estate. Furthermore, Cornerstone refused to authorize payment for disassembly and diagnosis in direct violation of the warranty, thereby sticking me with a $5,000 bill for the excessive costs of a piece by piece disassembly of the entire motor. Cornerstone is creating a penny wise-pound foolish liability for Suzuki and its reputation. I am preparing a lawsuit against Suzuki and Cornerstone for blatant disregard of the warranty causing monetary damages to me of nearly $5,000, and to establish a factual basis for the waiver of collateral damage limitations in the warranty. Rob Smith Marco Island, Florida

    run around , cheated me out of 414.23 on recalled power steering pump under warrenty will not make…read moregood on there committment to reimburse run around waiting for check in the mail 6 mo .

    Lifestyle Cycles

    Lifestyle Cycles

    4.4
    (278 reviews)
    $$

    This place is bad ass. They got everything from A to Z. Very friendly staff and a great atmosphere…read more Huge shoutout to candy and Erica for helping me pick out my new Simpson helmet. All around 5's

    To be completely honest, I was ready to leave a 1-star review after my first visit…read more The cashier was the only bright spot during my time in the store. Unfortunately, my experience with the service department was the exact opposite. They came across as uninterested and acted like helping customers was an inconvenience. If you work in customer service, making customers feel welcome should be part of the job. A few days after my purchase, I received a text asking for feedback about my visit. I didn't hold back--I explained exactly how disappointing my first experience had been. Within minutes, I received a phone call from someone at the store who genuinely wanted to understand what happened. That immediately got my attention. I explained that I had driven over two hours because I had previously made an online purchase that went perfectly, and it gave me enough confidence to visit the store in person. I also shared my concerns about how I was treated by the parts department. He listened, apologized, and told me he would bring the issue to management because he genuinely cared about making things right. To me, that's what great customer service looks like. Anyone can make a mistake, but not every business takes the time to listen, follow up, and address a customer's concerns. On top of that, they have competitive prices and a great selection in stock. Because of the way they handled my feedback, I wouldn't hesitate to make the two-hour drive again. Hopefully, the service department improves, because the rest of the experience and especially the way management responded earned my respect.

    Lightspeed Performance Products - motorcycledealers - Updated July 2026

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