I found Royce to be personable and helpful. He also helped install the new bike rack we had purchased onto our trailer hitch. Wife and I were pleased with our experience here. read more

came in looking for an e bike for my son and Brian came to help us find a great bike, explained everything, he was pleasant and allowed my son to test drive so he actually felt how good the bike was, it was amazing experience and would definitely let friends know about this store. read more

Fullerton Electric Bicycles - Bikes Near Me - Fullerton, California

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I really wanted to have a positive experience at Fullerton Electric Bicycles, but unfortunately there were numerous red flags from start to finish. When I called ahead, I was asked to put down a $100 deposit to hold the bike and was assured it was fully assembled and ready to go. I was also told there would be a $40 delivery fee but that it would be waived since I live less than five miles away and was purchasing a $2,000 bike. When I arrived at the shop, nobody greeted me or offered help. Usually when you walk into a store like this, staff are eager to check in--but here I felt invisible until I had to ask. They handed me an accessory box that turned out to be for the wrong bike model (Aventon Pace instead of my Level 3). When I called, they told me to come back to switch it out, but when I did, I was met with a dismissive "really? you came to switch out?" As if I was inconveniencing them for expecting the right parts. The replacement box they gave me was incomplete--just a battery, no manual, no tools. At that point I didn't even bother following up again. The delivery experience wasn't any better. The same staff member who told me the $40 fee would be waived casually charged me $30 instead. It felt like he pocketed the money after contradicting what I had been promised on the phone. Overall, this was a poor and frustrating experience. Between the lack of customer service, miscommunication, wrong parts, and hidden fees, I left with very little trust in how this shop operates. For the amount of money spent, I expected professionalism, accuracy, and at least a sense that they valued my business. Sadly, I can't recommend them. read more

They suck now. I wish Mike would spend some time here and clean house. Floor is very cramped with overpriced e-bikes from amazon. Backlog for repairs is about two weeks or more. The few times I dropped in, always a sign that says "repairs closed" and they look burned out. They also charged me for two things that ended up breaking a few weeks later. I can't give too many specifics but there's one guy who used several attempts to convince that it was my problem and they did their job correctly. When it was proven otherwise, he went silent and walked off. Here's an idea: Hire two more people (my resume is good), Get rid of some of the chinese inventory on the floor and expand the repair department from the 20x20' backroom/storage/repair dept to the main. read more

Went in to purchase a bike that they did not yet have assembled and they assured me they could get it done before closing at 5. Dennis and Brian went above and beyond to get my wife's bike setup. Even staying a few minutes after closing to make sure all of her accessories were installed. Will always shop and service here. read more

Fullerton Electric Bicycles - Aventon Level 2 - Bikes Near Me - Fullerton, California

These folks are great to deal with! Brian, Mark and all the other staff are knowledgeable, friendly and do everything they can to satisfy their customers. If you are located near Fullerton and are looking for an E Bike, be sure and give them a visit! read more

I just want to reach out to say thank you to Brent for taking the time to assist me with the purchase of my first e-bike and a couple of accessories. So helpful and no pressure - you rock! I'm so excited to start riding my new Aventon e-bike!!! read more

Went to buy an E-bike for my son to ride to school. Fullerton E-bike was great very knowledgeable and answered all questions. They have a good selection of brands and models to fit your needs. They have a service area within the shop to service or fix your bike if needed. There was a sale that I didn't know the brand was having, the shop told me about the sale and gave me the sale price. Don't fall into the trap (like I did) of buying a cheap bike on Amazon. They won't last and you can't get parts to repair them. read more

TERRIBLE CUSTOMER SERVICE Took my bicycle wheel to be serviced and I was told they are too busy with sales. So they have time to sell you a bicycle but to busy to provide service? Take your business somewhere else that is willing to provide service to bicycles they sell. read more

I usually never leave reviews but today I've gone into about 10 bike shops asking for a moto style brake installment. Not only were fullerton e bikes the most understanding and informative, but they were the only ones who would actually help me. Really nice people, extremely reliable and communicative over the phone. Im super glad I found this place, will definitely be my go to from now on. read more

I had been doing lots of research to help me decide on an E-bike. I finally settled on an Aventon Sinch. There were only 2 places that carried them. 1 in Long Beach and one in Fullerton. I called down to the guys at EBC. I was basically bribed with pizza and the hopes of making better friends in Fullerton than the LBC. JK! When I arrived, I was blown away at their selection. I never knew there were so many to choose from. I was able to test ride their last Sinch in stock. I knew these bikes were in high demand, so I decided to bite the bullet and purchase right away. I've had my bike for a few weeks now and I couldn't be happier! The guys at the shop were super friendly and helpful. Lastly, they offer a free 200 mile tune-up. Financing was quick and easy. Approved in just minutes on a Saturday afternoon. Even if it is a 25 mile drive to their shop (and there is a local E-bike shop in Long Beach) I will surely bring my bike to them for any service/repairs/etc. Whether or not there is Pizza! P.S. - I will also be going back to purchase an E-bike for my wife. read more

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In 2022 I purchased 2 E-bikes from Fullerton Electric Bicycles. Spent around 4K. Employees are nice. It seems the new ownership strategy is to sell you a new Bike instead of repair the old ones. My repairs were made a bit more difficult than it should have been in my opinion. My bikes may be 2 years old, However they only have around 200 miles on them. So, buying a new bike is not an option at this time. I left feeling a bit discouraged on my experience. Thankfully, a new E-Bike store opened in my neighborhood and I will be using them from now on. read more

SAM!!!! Wow, around 10 years ago while riding, my right ankle made some crazy snapping sounds while pedaling and my bicycling days were over! I visited your store on a rainy day a few weeks ago and picked up a Yamaha TORC from you because I found you online as a Yamaha Bicycle Dealer. I could not be happier, Sunday morning my brother an I rode 27 miles on the Santa Ana River Bed and it didn't even phase me. The Yamaha TORC and your customer service are both amazing, not only did you help me choose the right bike but helped me pick out an amazing Magnum for my Sweetheart and hooked me up with an awesome bike rack as well! I'll be back in 500 miles for that tune up as you also recommended! Thanks Sam! Check out this Mountain I would have never been able to climb on an Ordinary Bike! read more

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I walked in with zero idea what e-bike makes sense for my wife and I, Eric was nothing short of awesome. I had a lot of questions and he had zero issues with all of them. I highly recommend Fullerton E-bikes, great service and awesome prices!! read more

Fullerton Electric Bicycles - Bikes Near Me - Fullerton, California

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Went here for the first time and bought a pair of e-bikes here about a month ago. They had what we wanted, so we got them. The store made a very easy sale with us becase they didn't do any welcoming greeting really, friendliness, nor selling, despite that we were the only customers in the store the whole time. It was just a matter of they had what we liked, the price was what we were willing to pay, so we got them. Plus, we didn't want to go searching all around and have to commute to even farther bike shops. The entire buying process experience was very matter-of-fact from them. read more

Last bicycle I got was in 2nd grade. So I did little research before going in. But I was still clueless. I spoke to a guy who was super helpful and friendly. He answered all my questions and answered my doubts. After letting me try it out I was sold. I paid a down payment and waited for my bike. They said it could take up to 2-3 weeks.( which is understandable right now with everything going on). I was able to get my bike 3 days later. I popped a tire tube on the 2nd day, and I wanted some seat, handle adjustment. They were able to fix it for free since I got my bike there. Awesome people, awesome place. I work close to home, so I am going to be biking to work now, even though I have to go through all the hilly parts of Fullerton. This bike makes it simple for me. read more

Fullerton Electric Bicycles - Bikes Near Me - Fullerton, California

Fast knowledgeable service! Andre fixed my problem tire and did some adjustments in 5 minutes. He was very helpful and even helped us try a new bike! Five star all the way! I have a Jones for the newer model motorcycle-looking Ebike. We'll be back! read more

I can't believe I haven't written a review for this place yet. I bought my first e-bike, an Aventon Pace 350, around the same time when the pandemic started in late March or April. I have been loving it ever since, and everytime I go back to buy accessories or service, the staff are always helpful and friendly. They're super knowledgeable on what kind of ebike to get for your specific needs, whether its for fun, better mobility if you have a disability, and just getting around the city more efficiently. I definitely recommend traveling from wherever you are to buy your bike here. read more

Fullerton Electric Bicycles - Bikes Near Me - Fullerton, California

Brent and Eric always provide friendly, prompt service. I have bought a few bikes from their Fullerton store and am always pleased by my experience. Recently, I went it for a Super 73 and Brent was able to order the perfect one for me! Thank you Fullerton Electric bikes!!! read more

What a great experience in shopping with these guys. I spent weeks dropping in to various bike shops to gain knowledge on ebikes before making a choice on what would be the ideal purchase. Dave and Fabian were both incredibly patient and willing to share opinions, knowledge and explain different features and benefits about such a wide variety of bikes to me. I am ultimately very satisfied and glad I chose to give them my business. I'm glad I chose to extend my shopping distance beyond just local shops. The extra 30 minute drive was worth it. Thanks guys for all the help. read more

Great place to shop for a bike. Selection was endless. Also was a pleasure to deal with such knowledgeable and patient staff. Im a returning customer and will definitely be back for all our bike needs..highly recommend read more

My husband took my ViVi electric bike to Fullerton Electric to have it checked out. We just got it a couple of weeks ago and had bought it online. It came mostly intact but my husband had to put some of it together and he really doesn't know a lot about bikes so we wanted to just make sure everything was the way it should be. Unfortunately my husband didn't get the gentleman's name that helped him but he looked it over and did some minor adjustments at NO CHARGE! Who does that these days?!?! Thank you Fullerton Electric!!! My husband bought a cup holder so at least they got a sale. We will be back! read more

If you don't buy your ebike from them they really don't want you in their shop. That was my impression. If you did not purchase your Ebike from them they won't service your bike. So I found three or four other bike shops that will service anybody's bike which is the way it should be read more

Stopped by with my expensive Bulls emtb with an electrical problem. Within 15 minutes shop owner diagnosed the problem and fixed it -- braced myself for a high digit diagnosis/repair fee ($50-$80) -- NOPE! He said "you're all set, go have fun and keep riding -- no cost for the fix". Wow! This is WORLD CLASS customer care and service. He could have easily justified a charge to fix the electrical issue, but he didn't. Beautiful selection of bikes, great shop with top shelf customer care. Highly recommended. Note: I didn't buy my bike at this shop (bought it in SD) and he never asked if I did. He just did the best thing to give 1st class service! Really great in this day and age of car and bike dealers of all sorts gouging folks -- not at this shop in my experience! Buy your E-bike from these folks! read more

Thanks for saving our trip and loaning us this bicycle. We have had several outstanding adventures. The service here is outstanding. No matter where you live it is worth the drive. Best bicycle shop in the universe. Love ya all, Tonya D. read more

Fullerton Electric Bicycles - Zion National Park - Bikes Near Me - Fullerton, California

My wife and I are an avid cyclist. However, I got my wife a new Yamaha Cross Core for her birthday and my daughter after testing the bike she too bought one. They have many ebike with different brand and ready for you to try. I do recommend this place to all my friends read more

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I purchased a new electric Haibike Mountain from Electric Bicycle Center about 2 1/2 months ago. Once of the best investments I have ever made. i would say that it has been life changing. At 57 my belly was not what it used to be and it never was much, but after intense riding over the summer nearly every day, I feel better, drink and eat less and get outside all the time. It's been a blast and I am fitting into some of my smaller clothes finally again. My Haibike is great, though it's required some up keep and tune ups here and there but Sam has been great. Even when he's very busy he takes the time to assist all customers and answer any and all questions. Never a complaint out of him. Great selection of bikes of all types, styles and sizes, at very competitive price points. If you are considering getting a new electric bike, do it. ignore the cost. I promise you will get the value back ten fold in fun, exercise and health benefits. Make the investment in yourself and visit Fullerton's Electric Bicycle center. read more

Fullerton Electric Bicycles - Me enjoying my new Haibike purchased from Electric Bicycle Center - Bikes Near Me - Fullerton, California

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I had a great experience test riding and purchasing two electric bikes from this store. Sam and Kenny were very helpful and knowledgeable. In the beginning, I was set on getting a electra townie ebike but after talking to Kenny and taking out the Motiv for a test run, I changed my mind. The bike is reasonably priced and feels comfortable. They also installed a back rack and made sure I had everything to safely and securely ride my bike (helmet and lock). Thank you for the great experience! read more

Fullerton Electric Bicycles - Out for a ride on the Motiv ebike - Bikes Near Me - Fullerton, California

Amazing electric bike shop. Very helpful in helping me chose the right e-bike I was looking for. And they had a huge selection of different types of e-bikes. Thank you fullerton e-bikes for such a great experience. read more

The guy that owns it is so cool . Never pushy or a hard sale type of place . I'm a customer for life thanks Sam . I ride a izip electric bike two years plus . And never a problem other then a flat . The contacts on my battery's were dirty . The guy at izip tried to sell me new battery's :( I did not have the money for em . I called myrons extreme store Sam the owner says bring it by and he had some used batteries for sale. This is the coolest part in 4 seconds he looks my bike . He wiped off the contact points and then adjusted the front brake and tells me to try it . It worked like new . Thanks Sam you are the best ..... The Izip store wanted a lot to make my bike right . Myrons no charge .Going any place else is a mistake read more

Fullerton Electric Bicycles - Bikes Near Me - Fullerton, California

My husband and I found this place online. Coming from Pasadena, we were skeptical just because it was far, and we werent sure it would be worth it. It most definitely was. We went on a Saturday afternoon, and there were several other customers, but that gave us time to look around, see what size, style, color, etc. that I wanted. We didn't wait long. We told the owner our budget, and rather than pushing or telling us we could "get x,y,z for just a bit more," he pointed us to some really great bikes in our range. I tried 2 or 3, asked a whole bunch of questions and finally selected an Aventon Pace 500 step thru in a gorgeous seafoam green color. The owner did ask about the extended, larger battery and we said no. I was back Monday to swap and upgrade for the longer range battery. Hint: always get the longer range battery, you'll want it once you start riding an ebike! Since I got the bike 2 months ago, I've taken it back twice. Once for loose spokes (rode 100 miles in a few days with some rough road and lots of braking on that road) and once for flat tires (ran over some seriously bad prickly grass, intense thorns). Both times, the bike was a priority, and they gave me options to fix issues, talked me through solutions, and didn't upcharge crap I didn't need. Overall, I highly recommend this shop, and I plan on taking friends that are on the search for an ebike here! read more

Fullerton Electric Bicycles - My gorgeous Aventon bike and (unintentionally) matching pedicure. - Bikes Near Me - Fullerton, California

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I haven't had a chance to step into the store but I definitely plan to, especially after the informative conversation I had with Fabian. His Customer service and knowledge is outstanding. I have the Sondors fold electric bike and recently started having battery problems. I couldn't figure it out so took it back to the shop I purchased it from. The bike mechanic explained to me the problem but I wanted a Second opinion because It didn't make sense to me. I wasn't sure if they were being truthful so I called fullerton bike shop for a second opinion. I'm happy I did because Fabian answered all my questions. He took his time explaining everything to me very thoroughly. They have a future in-store customer for sure! I appreciate the outstanding customer service and will gladly spend money with a Company that is personable and truly cares. Unfortunately, Majority of companies have No morals and aren't honest, it's usually only about making the sale. Unless I have spent money with them, they won't even share knowledge; and IF they help, Its entirely based upon how much of a profit they made off me. read more

Walked into this store with thousands in my pocket ready to spend on a great new bike. Was greeted by a gentleman who was apathetic to my arrival and seemed to only be interested in telling me how busy he was. Decided to leave and spend my money elsewhere with someone who would actually like to help me. I'd heard nothing but great things about this store and from seeing Sam on ElectricBikeReview.com videos I felt very confident walking in. Unfortunate that the new management seems to be lacking the character and any sort of class this business once had. read more

Great shop to work with ... check them out if you are in the market for a pedal assist bike. My new Haibike has made mountain biking fun again! I can now ride the hills by my house that were too steep and rutted to climb on a regular bike, and flat areas are now as fun as descends ... and of course, descends are plush on this 180mm travel bike! I was truly amazed how easy it is to figure out with different combinations of what gear you are in, and what level of assist you choose, that you can completely customize your workout level on almost any terrain/slope to your liking! Sam is great to work with, and will get your bike all set-up for you, and offers free software updates and initial tune-ups ... get out there and ride! read more

Fullerton Electric Bicycles - Haibike NDURO 3.0 - Bikes Near Me - Fullerton, California

Bought my first electric bike here, guys were very helpful even though they are very busy . Good selection of e bikes . Thank you Fullerton E bikes read more

Dear store owner, thanks for reading my HONEST one star review of your store. You are mistaken when you said my other reviews are all one star. read more

The customers who indicate they only work on bikes they sell is incorrect, in my recent experience. They had no issue with servicing my bike, which I bought online from another bike manufacturer (for a brand they do not carry). Dave and Eric were very helpful. While mine was assembled by me already (some damage occurred when the bike turned on during assembly). They also have a boxed bike package price that will take a boxed bike purchased on the internet and assemble it for you ($100). read more

As many of you know, Sam and his wife sold and moved to Thailand? I had ordered a BH Bike some time ago and it came in after Sam left. I met Dave Teague the new owner. Sam sold the business to the right man. Dave was equally very knowledgeable and helpful. Went above and beyond to insure my bike was not just put together, but all pressures (including the shocks) and adjustments were perfect before he let it out the door. Needless to say, I am happy Sam passed the torch to a qualified man who is interested in providing the same outstanding service Sam did. Job well done and thank you! BH Rebel 27.5 PWX read more

Good people lots to choose from. if you don't know you can learn a lot by stopping in. don't be fooled by cheap bikes, you get what you pay for and electric bikes are not cheap. once you own one no gas no insurance you might enjoy commuting to work. read more

Can i give them 10 stars? Sam, Kenny, Matt, Kannika and Myron are by far the best thing to happen to the maturing eBike market in SoCal. If you are thinking about buying an eBike and live within 100 miles, stop thinking and head to EBC. I went in at 5PM on a Monday to augment my web-research only, and (much to my surprise), I left at 7PM (an hour after store closing) with a brand new HaiBike Nduro at a great price. I experienced ZERO pressure to buy a bike (in-fact, Sam offered to order in a bike just so i could do a ride & compare similar nduro vs allmtn, to help me make sure the inverted shock on allmtn was to my liking). I won't bother to rehash Sam's encyclopedic knowledge about the (waaaay too) many different eMTN bikes in the shop, in the market and on his "I've ridden that bike" list. Read other reviews to hear of Sam's awesome-ness. Instead, I want to give major props to everyone else at the shop... Kannika is just sooo nice, and she made me at ease 2 mins after entering the shop - she was certain they could work within my budget and make an awesome bike happen - if i wanted to buy one - zero pressure. Kenny was also great, super smart and gave me no BS advice on Yamaha vs. Bosch, Hai vs. Bulls, etc. Also good sense of humor (and killer stash). Matt took me out for a few rides (no dirt, too dark), so i could swap out bikes and he gave me a ton of great advice about what to consider, pointing out pros and cons (Yamaha vs Bosch, different geometries) and even offered to take me on a longer off-roader the next day so i could really get the most of a test ride. After almost 2 hours of private eBike shopping/education/education i decided i was ready to buy, and since i live an hour away, Sam even set the bike up so i could take it home with me (great customer service!). Myron (K&S's kitty) set a laid-back vibe as i swiped a few credit cards to make it official. In summary - this was a GREAT experience - I've gotten much less help (and satisfaction) shopping for a (much more expensive) new car. And after my first ride last night @ El Morrow, i can honestly say I love my new HaiBike as much as (maybe more than) my convertible. WooooHooooo! Thanks EBC (aka Myron's). Next up is a eBike for the wife (and i hope all my friends, cause waiting at the top on every hill is going to get real old, real quick)! read more