I literally made a Yelp account for the first time ever to just leave this review. Absolutely…read moreterrible experience that I still think about years later. First, this wasn't my first time here. I'd been before and have extremely curly hair, I booked an appointment with Jordan and she cut it in a way I'd only dreamed of having it cut.
However, when I went back for the second time, it was the worst customer service I've ever received anywhere. I booked the service online (haircut only) and came all the way from Sacramento. I arrived on time and Jordan was finishing up with a client. She never greeting or acknowledged me (which I thought was weird), but w/e. Then the last client was taking 15 minutes over, and never once did Jordan make a remark acknowledging it, apologizing or still greeting me. The only reason I knew she even knew for sure I was her client was because I was sitting at a waiting bench directly near her section, and she clearly called on me next after finally finishing the first girl.
I finally get in the chair and think it's weird, but again, I loved the cut the first time and was excited. We move on.
The entire time Jordan had the most negative energy I've ever experienced with anyone. She was in a bad mood. Apparently there had been an outage on the entire block that had the power go out the week before or something? And all she did was complain about the cost of everything it was going to take to repair and replace her washer and dryers for the studio. Yes, it's a super unfortunate circumstance, but when I tell you none of this was a business-level appropriate complaint about a bad time kinda thing, trust me. I mean it was a "if this is my problem, it's now EVERYONE's problem" kinda energy. Like, girl what? lol
She just kept going off... everything was everyone else's fault about this. Tbh- I'm not much of a talker at appointments, so I get hair stylists needing to chat with the room about things, but this energy was diff.
Long story short, the appointment I booked was at a rate that was set very clearly online. When we finished, she charged me $50 more than the pricing online. My hair is not extra long, its curly but not matted, not difficult, none of that. Nor was there any explanation given to her from the jump in price.
Tbh- I paid it. I knew I was never coming back after that. The entire time she complained about how much everything was costing her and I knew in my gut she was taking it out on clients to pay for it extra even though the agreement online was completely different.
On top of her being late and not greeting me, I knew this was something I'd want to tell others about.
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Main Point, TDLR: The reason I gave it was a 2-star is only because the haircut was good. If you want a good haircut, sure, maybe. But if you want to support good people in your community. Don't go here. There's too many other talented stylists out there to support economically. And if you do.... make sure you are 100% clear up front with Jordan about how much you'll be paying beforehand.
Best of luck.
