Stockbridge, GA office: Newbie parent of daughter with first-time braces. Beginning process for…read moretop set went smoothly. Bottom set put on today, and 1 brace broke 2 1/2 hours later. I appreciate the fact that they accommodated her and fixed it at the end of the day. One suggestion - a simple apology and explanation go a long way. Hats off to Lyn (the orthodontic hygienist) who explained everything to me - and my daughter wasn't even her patient! Pillow bracket was needed.

I was left standing outside in the hot sun for over 5 mins. No one was manning the front desk or…read moreoffice area. I knocked a couple of times with no response. I could see a room full of people working on patients. Someone in a uniform working on a patient raised their hand to acknowledge hearing ther knocking but never came to the door or made eye contact... just left me waiting and standing outside the door without a word. Then someone came to the door without saying hello or apologizing for ther wait, asked me if I had an appt. Without another word she said she would 'be back' ..took a child outside to her mother then walked by me without a word. She never returned. I left. I will never, ever return. I am appalled at how poorly I was treated. Then I when I called to soak to someone about my experience I was left on hold for over 15 mins until I hung up. This type of customer service is NOT customer service.. it is neither professional nor neighborly. It is down right RUDE!! NO business should operate this during a pandemic or any other time. This is a time when we should be kinder and show human compassion for others. This FAMILY orthodontics is not family oriented at all!

I had a 9:00 AM appointment for a root canal and arrived at 8:30 AM to check in early. It's now…read more9:50 AM, and I'm still sitting in the waiting room with no explanation or update on when I'll actually be seen. I completely understand that delays happen, especially in healthcare, but keeping patients informed goes a long way. Sitting for nearly an hour past my scheduled appointment without any communication is frustrating and feels disrespectful of my time. I'm hoping the actual dental care makes up for this experience, but the lack of communication and long wait has left a poor first impression. I would recommend improving appointment scheduling and keeping patients updated when the office is running behind.

They never answer the phone. So you can never make an appointment or ask a question. Regular…read moredentistry or ortho, they both suck. The dentists are nice and do good work, but the staff are lacking. Orthodontics tried to overcharge me twice!! Had to cancel the services prematurely because they wanted more money than what was agreed upon in the treatment plan.

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

Savannah K was very pleasant and kind about my concerns. She explained everything very well and…read moreanswered all my questions with care.

Went in there at 1:58 and to ask the front desk if they were hiring and the light skin lady sitting…read morebesides the brown skin lady had the NASTYS ATTITUDE and cut me off and abruptly told me no they were not hiring and continued carrying on her conversation. I could imagine how she behaves to patients she interacts with!

Absolutely NOT!! This ofc is chaotic & not HIPAA compliant. There was so much PHI openly available…read moreat front as I checked in for an initial consult. The mgr was on the phone next the receptionist talking to patients at front which the door to back office will hit while standing at front desk. I could hear the TVs in the back of ofc while sitting in the lobby with another loud TV with seats that very close & uncomfortable. The waiting area is a horrible. This office looks like comedy skit, because I honestly thought "this can't be real"

I absolutely love this facility and the staff is remarkable. I never have to wait long and my…read moreresults of my teeth are amazing. I highly recommend this location and National Orthodontics as a whole. Trust me you won't be disappointed and they're very professional. Ms. Fransoir Anderson

I called and asked were they IN-Network with Metlife and they said yes I get my EOB and they are…read moreOUT of Network and used all my Dental Benefits for the year, Why are they using OON providers but telling patients they are IN-Network, I will NOT BE GOING BACK TO THIS OVER COMMERCIALIZED PLACE. There is always a long wait time, Although the Dentist she was nice and the ladies at the front desk are pretty they are kind of rude . The worst Dentistry office I've been to. They say the offer free whitening but no one ever mentions it to you . I just wish I never went to this place but definitely will not be coming back!

They sent me a message asking to confirm my appointment and any no shows or last min cancellation…read morewould be charged $50. I didn't get a chance to respond but I planned on still attending my appointment that I didn't cancel. Mint took it upon themselves to cancel my appointment for me saying because I didn't reply to the message. What is the point of texting me the $50 cancellation and no show policy if you weren't going to even give me a chance and cancel on your own. Please do not waste your time sitting in the office 40 min to a hour after your appointment time

Smh the service here is terrible the phone etiquette is bad sad to say the office manager - Marissa…read moreis very rude on the phone and would not let me get out my concerns about the policy. I don't understand why this is happening when i have been using them for years now it's time to get my braces off and they are overcharging everything and now showing their true colors. Rude

absolute shit waiting bad fragile retainers overpricing easy processes make you wait for anything.read more

This is a one start company. I use to work here so I would know. All they care about is your money…read more The higher ups don't even care about their workers, they just care about the money that we make for them. At this company we don't get raises at all and god forbid if we ask for one. We work like a dog everyday with a crappy pay. They do everything in their power to ignore concerns for better pay. This company has gone down since we got a new HR who really isn't a really a human resource manager but actually a realtor, they just didn't want to pay for and actual HR service so they decided to keep it in the family and to top it off he doesn't care about his employees. HR is suppose to be there to protect the employees and is suppose to be the barrier between the job and the employee, and or just to be there when we the employee needs to be protected but in actuality he is the problem. Our problem and concerns were constantly ignored, he has no communication skills with employees, He will go days or weeks just to not respond at all to our problems we text or email him about. Not to mention there is no employee handbook at this work place to go off of which allows them to make up rules as they please. This company if very bias, are you really a five star company if your employees are not happy with the work office. Honestly I would not recommend anybody to work here or to do business with them. They've proved themselves time and time again just to be money hungry supremacists.

Second time going to this location for an adjustment, had to deal with a rude receptionist who…read morelikes to argue with children and gaslights them as well. On another note hygienist are very nice and quick.

If I could give zero stars I would…read more I would not recommend this dentist based on my experience. I had fillings done that were not completed properly, and I continued to experience pain afterward. I returned to the office multiple times to report the pain and discomfort, but my concerns were not adequately addressed. Rather than identifying the actual cause, I felt my symptoms were dismissed, and the problem remained unresolved. After seeking a second opinion from another dentist, I learned that the fillings had not been done correctly and needed to be completely replaced. The new dentist also identified the source of the pain based on my X-rays, which had not been correctly diagnosed during my visits to this office. Unfortunately, I was not the only one in my family to have this experience. Another family member also had fillings completed here that ultimately had to be replaced by a different dentist due to poor workmanship. I understand that no dentist is perfect, but I expect concerns about ongoing pain to be taken seriously and for X-rays to be interpreted accurately when diagnosing the cause of a patient's symptoms. My experience resulted in unnecessary pain, additional dental work, and extra expense that could have been avoided.

Super friendly staff. Throughout the entire exam, the hygienist and dentist explained what they…read morewere doing and why. They seemed to care about educating the patient and provided full dental/health of the patient. After the exam, a treatment plan was given and each line item was explained. I also liked that it didn't seem like it was a money/insurance grab. The staff let me know all of my options financially (not just the most expensive).

Everything was great except the wait time. They were very kind and gentle with my 5 year-old…read more However, we waited over an hour in the dental waiting room after a brief wait in the front office. Our appointment was at 2:30. I had to get my child out of school early because you can't be late. We waited about 30 minutes for the dental hygienist who was very sweet, named Barbara. She took time to let my son look at her tools before using them, she even offer a choice of flavored for the toothpaste. Another, thirty minutes before we saw the the Dr., who was very nice and very professional, but we were kept waiting too long in an empty room. We read all of the books I brought with us multiple times. My child was tired and hungry by the time he was seen. I don't blame the service providers, as much as The scheduling , but it would have been much better to just make an appointment for 3 or 3:30pm if we when we didn't leave the office until after 4:30pm. I requested a private room, but I expected to be seen promptly. We will return, because it was very clean and organized. The doctors and staff were all very good with children.

Safety concerns for sharps container on ground that was easily accessible to a child especially…read morewith it being a pediatric facility not to mention all the exposed electrical outlet. As far as the car staff and doctors are nice but the safety of my child comes first and was lucky when he grabbed a needle out of the sharps container he didn't get poked.