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    Lillian Ruff Pet Spa

    2.3 (8 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Lillian Ruff Pet Spa

    Bath and groom only

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    Look at her hair

    This was my is 3rd time going. I asked them before not to cut her ponytail. They did last time but very very little and this time did it again. After the receptionist brought the manger out so I could give very specific instructions and see if it was doable. Teddy bear cut and don't touch her ponytail AT ALL! The manager said "no problem, we'll go half way and leave her ponytail alone."....I went to get her and my mouth literally dropped! Her body was so short there was barely anything to grab and her ponytail was gone!! They tried to give her another one and the rubber band they used was fighting for its life to stay on! When I expressed how upset I was, Barbara replies, "I only cut a little off the top" but if I specifically asked for it not to be touched, even your opinion of a "little bit" is too much!!! Manager came out and said she was busy so she let Barbara do it. Idk if she didn't relay my request or if they don't respect her authority and Barbara just did what she wanted but for what they charge, this is unacceptable. This is why I always tip in cash. My $25 went right back in my purse. Because now I have to reschedule a photo shoot until her hair grows back in which I lose and $150 deposit. Beyond pissed and will never go there again. She is brushed and styled daily so she has no matting and nth wrong with her hair that required it to be shaved off. I literally cried!!

    Coco my dog with a treat after grooming.

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    1 month ago

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    10 months ago

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    2 years ago

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    6 months ago

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    2 years ago

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    Lilliana R.

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    7 months ago

    brought my dog to Lillian Ruff two times and was very disappointed with the hair cut my dog received I will not be going back again

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    1 year ago

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    2 years ago

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    We are beyond thrilled with Gracie Mae's first visit to Ooh La La Posh Pets Holbrook, NY location!…read moreFrom the very first phone call, we had such a great experience. Zach, the manager, was incredibly friendly, welcoming, and helpful when scheduling our appointment. He answered all of our questions and made us feel confident that Gracie would be in great hands. When we arrived, Myrna, the owner, took so much time getting to know Gracie Mae, asking about her personality, grooming history, any allergies, medical information, and exactly how we wanted her groomed. She also explained all of the wonderful services they offer and made thoughtful recommendations. You can immediately tell how much she truly loves and cares about every dog that comes through her door. Gracie Mae came out absolutely gorgeous! Her haircut is perfect, she smells amazing, and she looked so happy and comfortable when we picked her up. We couldn't stop smiling! They even put the sweetest little pink bow in her hair and a matching pink bandana around her neck, which was such a thoughtful finishing touch. Their prices are very reasonable, and they also have the cutest dresses, accessories, toys, and other goodies for your fur babies. The salon is beautiful, clean, and so welcoming. We have been searching for the right groomer since our longtime groomer left, and we are so incredibly happy to have found Ooh La La Posh Pets right here in our hometown. It gives us such peace of mind knowing Gracie Mae is being cared for by people who genuinely love what they do. We highly recommend Ooh La La Posh Pets to anyone looking for a groomer who treats your pet like family. Thank you, Zach and Myrna, for taking such wonderful care of our sweet Gracie Mae. We can't wait for her next visit!

    Amazing pet boutique they take care of your precious pet who I love & they do tooo…read more I couldn't found a better grooming salon for my Brooklyn, my Maltese. I truly recommend this business for your pet... it's worth the $ to have your pet looking & smelly beautiful. Please if you haven't try this salon you don't know what you're missing... call & make an appointment you won't be disappointed.

    Carol's Pet Grooming Salon - The first picture used by the rescue to introduce that they are going to be available for adoption.

    Carol's Pet Grooming Salon

    (31 reviews)

    Please be sure to maintain very frequent communication with them if you need to wait for the pet…read moreyou would like to adopt to finish quarantine. I believed I was doing so and the puppy I was waiting for was adopted right out from under me. I have many messages between us specifying which animal I was waiting to adopt. Yet still it was adopted by someone else. There was no sense of remorse for ruining my birthday present, nor was there any remorse , more importantly, for their error. I was told to come and pick another one like it was no big deal. For me it was a big deal because I already had chosen a name for the puppy and purchased many items for that specific puppy I felt a connection with. I do not want anyone else to be treated in this harsh, uncaring way. I do not want anyone else to go through the same pain. I think what is the most hurtful is their inability to take responsibility for their error and the heartache it has caused. They simply maintained focus on some set of notes they had filled with misinformation that I was able to prove it was misinformation with photos from our thread of mesages. That in itself represents their irresponsibility and concern for client feelings I am hoping this improves their responsibility to the commitments they make, as well as the accuracy of the notes they maintain. I hope they learn to return to message threads to review the conversations they hold. These conversations contain needed information for the adoptions they conduct. I hope they learn how to rectify their mistakes and admit to them. This is a fabulous way to earn people's respect and confidence in their ability to maintain a rescue.

    Not sure why my profile says I'm from Francisco, but I am not. I am a local resident. I'm…read morewriting to express my disappointment with the experience I had at Carol's Pet Grooming Salon during my most recent visit. I have been a loyal customer for over 20 years, and until now, I've always trusted the care and professionalism they have provided. I had a 12:00 noon appointment for my small dog, and under normal circumstances, grooming has taken between 2 to 3 hours. At drop-off, I was told this visit might take closer to 4 hours -- which, while longer than usual, I accepted. However, I was shocked when it ultimately took 6 hours and 20 minutes before my dog was ready. This extended time is unacceptable, especially for a small dog who cannot comfortably go that long without food or a break. I raised my concerns at pickup and requested a refund or partial credit, but instead was told that the long delay was due to the care and time they take with each dog. While I ABSOLUTELY appreciate quality grooming, this SHOULD be factored into how appointments are scheduled. Leaving a dog for over six hours without clear communication or updates is both inconsiderate and, frankly, irresponsible. I expected more from a business I've supported for two decades. Unfortunately, based on this experience and the lack of accountability, I've decided I will not be returning.

    Lillian Ruff Pet Spa - groomer - Updated August 2026

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