Good location for most that stay at this hotel and need a rental car. But best to reserve in…read moreadvance since the booth is covered by one person. I was only a drop off from a long trip from Virginia. I did wait for a while, but the drop off was relatively easy. The car ran smooth and comfortably for a 72k vehicle. I believe this car was ready for disposition.

Something I wish someone said earlier: "It's inside the Hilton!"…read moreEasy parking, cross through the Hilton Lobby and you will find the counter. Don't go early - Hilton people said the representative doesn't usually come in until much later... The representative was 35 minutes late, claiming he had an emergency at another site - and didn't apologize for his lateness. He then overcharged for the rental; then said, he "said it would be more." And waited while he went to fill up the car with gas. Too many flags - not a fan. Usually I don't waste time writing a bad review - but this was a particularly bad experience. Hope yours will be better.

From the moment I walked in, I could tell this location had a great team culture. Everyone was…read morewelcoming, upbeat, and genuinely seemed to enjoy helping customers. That kind of atmosphere is hard to fake, and it made the entire rental experience feel easy. A special thank you to Yusra. She was incredibly kind, patient, and attentive. She listened to what I was looking for and worked hard to find a vehicle that matched my preferences as closely as possible. What impressed me most wasn't just her professionalism, but how calmly and confidently she handled everything while the rest of the team jumped in to support her whenever needed. Nobody stood around. Everyone worked together, which says a lot about the leadership and the people here. As someone who pays attention to customer service, I notice the little things. The smiles, the teamwork, the communication, and the willingness to go the extra mile all stood out. Instead of feeling like I was just another reservation number, I felt like a valued customer. If you're looking for an Enterprise location where people genuinely care about your experience, this is the one. Great service, great attitudes, and a team that makes renting a car feel a whole lot more enjoyable than you'd expect. Yusra and the entire Farmingdale team earned this five star review. Keep doing exactly what you're doing!

Pick up and drop off was easy. Glad they had cars available since Hertz at FRG airport wouldn't…read morerent without a private flight. Reserved an economy car but they claimed I needed to pay $2/day extra for a compact even though it was the only car they had available. Then the nonsense began with a manual verification of my credit card since my drivers license is out of state. Agent read the number aloud to someone on the phone to confirm the billing address matched my license. Bizarre in this day and age. I refueled the amount of gas that I used but they claimed I was on the hook for prepaid gas. That was not discussed at the beginning of the rental. Fortunately they removed that charge. Overall I'd recommend sticking with ride shares like Uber and Lyft instead of renting from Enterprise.

Nice and polite service…read more Easy to rent. Had a blast with the C8 Quick and easy return! I'll do it again....

I rented a 2020 Dodge Hellcat this past weekend. The experience was amazing. Everyone at Cloud 9…read moreexotic was awesome and made the experience that much better. Can't wait to rent another "dream car". John M. Bellmore NY

Jerry Seinfeld has this GREAT routine about reserving a rental car... to the effect that if a…read moreperson RESERVES a car, the car should be there for them when they show up to get the car. Instead, the agent says they have no more cars, to which Jerry responds, "But the reservation keeps the car here. That's why you have the reservation." . . . "You know how to TAKE the reservation. You just don't know how to HOLD the reservation." I love watching that episode every time, so that when it plays out for real, as it often does, I can just chuckle to myself internally thinking of Jerry's great comments instead of getting pissed off. ALL TOO TRUE. And guess what... it, once again, sort of played out for me at this Budget location upon my most recent visit to NY. They didn't have the Toyota Camry that I requested, but what was great for us is that, once again, we ended up getting a car upgrade as a result (thank goodness they had a car for us, and thank goodness it was a bigger car). It worked out for us. This is the 2nd time that's happened this way, too... at least, through Budget. Anyway, we had asked for a Toyota Camry, and we ended up with a Toyota Highlander... for just the 2 of us. Niiiiiiice. After the horrible JFK experience in June 2021, I vowed never to rent a car from anywhere at JFK, so we paid for transportation to get us to this location in Farmingdale and near where I thought we were staying... but ended up not staying in this area). It was seemingly in the middle of nowhere with very few cars on the lot, but they had this car waiting for us, and we were in and out of there in a flash. It was so easy, I was certain something was going to go wrong... but it didn't, and we even got a free car upgrade out of it, like I mentioned. We loved the car, we loved the ease in which it all took place, and I'd do it all over again... even if we aren't staying in the area.

Placed a reservation two weeks ago. Arrived to pick up the truck - the woman informs me they have…read moreno trucks. Didn't bother to call or email. Budget should stop renting trucks.

great services, good price. will book again. Very responsive if they need to be outreach.read more

Overall great experience here. My org needed a van to drive a bunch of kids on a trip, and the team…read morehere was able to give us the exact van we needed. The office was clean and comfortable and they were very friendly. The van met all expectations, and we will use them again in the future

We came on time at 11am on Fathers Day. Booked this month's in advanced. Stood in line for over an…read morehour. Got there and they had my husband's reservation and said thry didnt have mine. They see our Groupon and we paid for 2 people but they wouldnt honor it. Noone is in the office so they couldn't confirm the reservation. Its disorganized amd just a mess. We've been here for 3 hours for a 2 minute experience for my husband. As a business owner, sometimes you just have to do the right thing. That isnt this business. I would never do this again amd sadly its taking away from my husband's Fathers Day experience and 3 hours plus the driving time to get here and back home, 5 hours in all.

I don't know who will give these individuals less than four to five stars however from my…read moreexperience they were extremely patient they were professional they were kind and they just were excellent I enjoyed the experience both my son and myself and I look forward to returning back to them whenever they come back to New York

Ronnie did a great job of fixing my damaged vehicle. He was polite and always kept in contact to…read morekeep me posted of where the job was and his expectation of finishing. The final product is excellent.

Always does a good job. Very pleasant guy and helpful. Deals with insurance companies and does the…read morejob on time.

Outstanding service from start to finish! They delivered our new vehicle, picked up our old lease,…read moreand made the entire transition quick and easy. Judd and Andreano were great to work with--they provided excellent customer service and took the time to help us program our new car. They made the whole leasing experience seamless. Highly recommend!

I cannot begin to express how amazing everyone who works at this place is. This was the cheapest…read moreand easiest process I've ever dealt with when getting a brand new car. The communication throughout every step was so thorough and easy thanks to all the amazing individuals that represent this company. I can't wait to continue using them when my other lease ends.