Absolutely AWFUL!!!!! Worst customer service ever and this is working with the owner! Their promise to "us" as stated on their website: For Lily's Limos, reliability means superior performance. It means personalized, responsive service. It means safety and comfort. It means a passion to exceed your expectations....to do more for you. Our group reserved a bus from 8pm - 1am for a bachelorette party What our group received from Steve (the owner) was a last minute text at 7:46 pm to tell us his bus is broke and can't make it for the 8:00 pm pick up. As a courtesy though, he said he would be willing to refund our money. The refund is a no - brainer Steve, not a "courtesy". Lily's Limo completely train wrecked the evening of events. We lost our reservation for our large group at a restaurant, we had friends stranded in a town for a significant period of time, our evening of fun and celebration was impacted while we scrambled to adjust plans to be safe and find new transportation. Lily's limo offered no help, accepted no responsibility, and offered no solutions. We asked for some sort of compensation for the girls as he completely wrecked their scheduled events for the evening and he refused. No compassion was shown at all. RUN from this business. read more