Let me start by saying, that before I was diagnosed with Parkinson's and had to retire, I worked in the healthcare industry for over ten years. Having said that, I would not recommend this doctor to my worst enemy. I should have known that this was not going to be a good experience when I entered the office which can be generously described as shabby, outdated and has a general aura of uncleanliness about it - complete with a DOG RUNNING LOOSE IN THE OFFICE. Now, I'm not a bigot, but I do believe that it is important for a doctor to be at least understandable when they speak. This is not the case here. Dr Schein and her substitute doctor both speak Tagalog fluently and English less so. Dr Schein is a less than active listener. She doesn't answer questions adequately, if at all, and rarely addresses the issues that I have come into the office for in the first place. She latches on to one issue (in my case, being fat) and doesn't let go. I know I'm fat, I don't need to be reminded over and over and over and have my injuries sustained in a vehicle accident ignored, for example. Dr Schein and her staff have no concept of what HIPAA entails. They leave exam room doors open while talking to patients, talk to one another at the top of their lungs and use patient identifying information in open areas. Their workspace for calling labs, pharmacies , etc., is right out in the open where patients have to walk through to get to the exam rooms, which open right onto this area. There are open patient files and other intimate information just sitting out on the tables and countertop. Needless to say, I have changed my PCP. read more

It all seems so simple. I'm an existing patient. I need an appointment. I call on Monday to schedule one. I get the scheduler's voicemail. I call on Tuesday and get the same. Wednesday I called twice, Thursday once. My total for the week is five calls and guess what? Still no call back. Given all that trouble it took to get an appointment, I didn't expect much patient care. Expectations met. This doctor makes the ER look like a good alternative. I'm being generous with the one star. read more

If i could rate this doctor less than one star i would. My husbands new insurance didn't give us much choice as to who we could pick. So, we chose this doctor based on how close she was to our home. My husband had a severe earache, pressure, and a bad toothache (caused by an infection). He doesn't have dental insurance, well, because dental insurance sucks. He showed her the infection and she proceeded to rip him apart about his teeth. She all but accused him of doing drugs (which he doesn't). While she was ranting on about his bad tooth and dental insurance, I had to practically beg her for anti-biotics for the tooth. She said i'm going to do this once, but you better get that tooth pulled. (sure doc, when we're done rolling around in our millions of dollars at home, we'll run right to the dentist). THEN on to the ear issue. We live in the mountains, and hub works in the city. The daily change in altitude is something that affects his hearing and balance and is getting worse over time. She looked into his ear and said 'well, its ruptured'. She said she'd get us a referral to an ear nose and throat doc. Today, over a week later, they called to tell us they got a referral, and gave us the phone number to the ENT. The ENT said they didn't have ANY info on a referral, and then said they have no openings until OCTOBER. I called Dr Schein's office back, and got the dreaded recording. it was 3pm on a Friday. It's also not the first time i got that silly recording. I really don't believe they answer their phones, or check their voice mail. The last thing with the doc. Since hubs a smoker they did a Spirometer test. She mentions in passing the test showed that he had COPD, and that he needed to quit smoking. She talked to him like he was 5 years old. No doctor referral for his supposed COPD, no information on that either. She knew i was getting angry and sent in the nurse to give us info on blood work. This doctor has the bedside manner of a crackhead who is trying to get their next hit. the only upside was the cute dog that goes into each patient room with the doctor. Not sure if that is allowed legally, but the dog was the ONLY bright spot of an otherwise horrific appt. Calling Health-Net to choose another doctor. Wish i'd have read Yelp first on this broad. UPDATE: changed doctors immediately. The new doc said that hub's ear is NOT ruptured. He's referring him to an ENT and is going to have tubes put in his ears (something that people who go from high to low altitudes constantly, usually get) read more

It was quite a surprise when my wife and I called Dr. Schein to confirm our last series 3 shot for cervical cancer. We had been there twice before for the same thing. It was disturbing to find out that the dr is not offering the shots anymore. It was recommended that we go to the pharmacy, buy the series three drug and bring back to the office so they could administer the last shot. We don't feel we should have to pay a co pay to the pharmacy for the drugs necessary to finish up what the doctor started. We have already paid the dr for the office call for this to be done. This is an VERY unprofessional office and, quite frankly, dr schein is and acts like a bumbling fool when she meets you, asking you if your on drugs and generally condescending and demeaning in her behavior and attitude. It may play in the Philippines where she's from, but this is America and we don't treat people like that here. Our doctors don't act like gods and goddesses. read more

I finally decide to go see a doctor after having not seen one since 2011 after some intense episodes of anxiety and sleeplessness, which OTC meds did not help with. I also wanted to get a check up, and ask about another less pressing, physical issue. I have had issues with anxiety and sleeplessness since I can remember (I'm only 24) , it gets better and gets worse but is always there, and I have the medical history to prove it. I picked this Dr because she was in the same center as the one I had seen in 2011, and since I was in a hurry to see someone did not realize that the previous Dr was also an option through my new insurance. Boy what a mistake! I leave work early to go see her, and had a bad feeling right when I walked in. The office is very outdated but I wasn't going to judge based on that alone. I am her last patient and as I am filling out new patient paperwork in the waiting room I over hear something along the lines of "at least I didn't walk out on the job today", wow ok red flag already, obviously it was either a bad day or the Dr just hates what she does. The girl who took my weight and took me to the exam room was emotionless. When the Dr comes in she asks me some questions, I tell her what's going on with me and my history of medical issues, what stuff runs in my family etc. I feel like she's looking at me funny, and I'm starting to feel uncomfortable. She checks my blood pressure and uses the stethoscope to listen to my heart rate, open my mouth and say Ah, and the light in the eyes. Well after she shines the light in my eyes, she says to me "your pupils are dilated, are you on drugs?" I was SHOCKED. "No I am not on drugs! You can drug test me!" I say. She does not say a thing but hmm, and continues with the exam. I tell her what meds I have used in the past, what worked and what didnt, that I saw the Dr down the hall and so she goes to try and get my records faxed, but I'm not sure what happened with that. So she tells me she can give me a low dose, low qty, of the same medication I had already had before that I could take as needed, and yes it was generic Xanax, BUT that she "deals with the same issues as I do and has only so much as taken half a Xanax in her life!". Oh really, that's cool. I'm glad that your anxiety isn't bad enough that you don't need medication for it, that must be so nice. GOOD FOR YOU! At this point I am so frustrated that I completely forget to remind her about the sleeplessness, you would think after explaining it in the beginning she would make sure to discuss that with me but no. She's about to walk out and I have to remind her about the other issue I went in for. She was in a hurry to get out of the office it seemed like. So after the exam I'm waiting at the reception area for my prescription and lab paperwork. I'm thinking about what just happened, when she hands me the prescription I say to her "You know, when you told me my eyes were dilated, that concerned me, I know that can be a neurological thing." She says "No, that's a drug thing." Wow. I have not seen a doctor in years, I finally go to get help from someone and they automatically assume that I am fishing for drugs!! I leave the office and call my mom and immediately burst into tears. I am distraught, I feel harassed and violated. BUT that's not all, my mom calls to let her know how upset I am and she says "I have no obligation to speak to you, if your daughter is so upset tell her to go to the ER" Way to be a concerned and caring physician. So I go to Walgreens to get my prescription on my way home and guess what, they tell me they cannot fill it because she wrote it wrong. Well that was on Friday, it's 630 pm on Monday and the office has STILL not called the pharmacy back and I still do not have my prescription. I was really hoping to find someone that can help me, now that I have a job with insurance, I wanted to find a doctor I could keep coming back to regularly. All that happened was I lost money and time leaving work early and paying for the co-pay. I WILL NOT be back. And I am going to call and cancel my follow up Appt, I'm also going to tell her that I am not going to get that prescription even if they fill it. I'm not a drug addict. I will find someone who cares about and listens to their patients and doesn't just see dollar signs. Have fun on your month long Caribbean vacation that your poor patients paid for. read more

I agree with the first review. Tried to call and got a message say "we are closed" at 1:30pm on a Wednesday? They go out to lunch from 12-1pm and haven't changed the phone back to the normal message. So I call back at 3. I got through but the appoints girl is not very nice (there is a better word to describe her but I'll leave that to your imagination) tried to schedule an appointment that's flexible to my work schedule because I happen to work the same hours they are open and she wasn't having it. Long story short... I will be switching doctors because of their sucky staff. I wouldn't give them any star if I could. read more

Dr Schein is rude and condescending- I've been there 3x and all three left very upset. She speaks to you like your a little kid and questions your answers to her questions. I read in one of the reviews she asked if their husband was abusing them - she did the same to me. Mind you / I was only there for a yearly exam!! No issues and happy life. I can not believe she is still practicing - I will not be going back. read more

I selected this physician because she was close to where I live and female. After trying multiple times to make an appointment during normal business hours, I gave up and switched physicians. read more

DO NOT GO HERE. Plain and simple the head physician thinks everyone is on drugs and is not concerned to find what is actually wrong with you. I have been here several times in the past all for the same problem with my chronic asthma which sometimes turns into fluid on the lungs. Every time I go In and remind her this is a chronic problem I've had since I was young she assumes I'm just a young junkie looking to get drugs and sends me away with allergy meds WHICH DOES NOTHING FOR ME. Today once again I'm having a flare up and having a lot of trouble breathing. I call the office immediately after they opened seeing if I could just get in really quick to get something to help with this problem. Instead I'm greeted by a rude staff who then later in the conversation hangs up on me once I say that 1pm is too late for me to come in. Do yourself a favor and look for another physician because believe in me you will regret ever stepping foot into this place. Both the doctor and staff alike are not people I trust my personal information, let alone my personal health. read more

1- Appointments are hard to make. You leave a voicemail to make appointments and have to keep calling back. They DO NOT return calls within same week. 2- They don't look in their patient files for info on last visit. They just ask for you to provide info again. 3- They gave my child SHOTS that she had LAST YEAR because they didn't look in the file or review the shot record. When I asked DR. SCHEIN "WHY", she shrugged and said it won't hurt her. read more

I'll start this review by stating that I witnessed Dr Schein violating the Patients Bill of Rights. My Grandmonther, who has had a number of issues with her medication at the Board and Care facility that she's stayig at, asked Dr. Schein for a copy of all the medications she's currently taking. Dr. Schein REFUSED to give it to her. When the secretary told her that we were insistnt, Dr. Schein said that she didn't care! Add into this that Schein is beligerant, arrogant and condescending and you have the perfect recipe for a doctor that you should avoid AT ALL COSTS!!! read more

Absolutely the most horrible doctor I have EVER been to... believe all the negative reviews!!!! She is uncaring, uninterested and downright RUDE!!! I am a professional 40 year old with some minor issues I wanted to address with her. When I explained my issues she literally responded, "Well you look fine to me". Wow, great way to instill my confidence in you Doc. She then did a very short exam, pressing in my abdomen area and asking if there was any pain. When I responded that in one area I definitely felt some pain she looked at me and said, "well, I don't feel anything... you're fine...." WHAT??? Did you really just call me a liar? What Dr. totally disregards what their patient tells them?? She then asked me if I exercised, when I responded yes she looked at me sideways and again repeated the question. ARE YOU KIDDING ME? Did you just again question my honesty, are you for REAL??? This is ridiculous. I am in NO way overweight AT ALL! In fact I work out 2-4 times a week doing crossfit which is a very intense workout and keeps me in great shape - I have never been so offended in my life -- at this point I am thinking this lady is INSANE and hates her job and people in general. I was so caught off guard I actually laughed at her in disbelief. She then said she just thinks I just need more sleep and to get more rest .... huh? I was so confused I just looked at her. She promptly dismissed herself and told me if there were anymore problems in the future to just make another appt. Uhhhh....what? I did not even get any help, tests, referrals. She did absolutely NOTHING for me, why did I even see her? She totally ignored my complaints and insulted me in the process. Why in the WORLD would I EVER EVER come back to see you - you really are INSANE! Please do yourself and your loved ones a favor and avoid this Dr if at all possible!!!!!!!!!!!! She only got one star because they don't allow you to give 0 stars on Yelp. read more

I chose this Doc because she is a female in La Mesa. I called 6 times today to make an apt to become a new patient and each time the recording said they were closed and it was during business hours. When a staff member finally answered and connected me to the person who makes appointments, her message said it was October and she was out on vacation. After reading the other reviews, my experience ends here. read more

Every experience I have ever had with these doctors has been awful. If I could give zero stars, I would. The first time I came in I made an appointment for a pap test. The receptionist understood. When I came in the dr didn't know why I was there and said she didn't have time to do that, that I would need to come back, but I still had to pay for my appointment. When I wanted her to address pain I was having, she suggested my husband was abusing me, and would never move on from that diagnosis. When I got bloodwork done for my physical done, I took time off work to go to the lab she referred me to and waited there, only to be told that that lab has never takenmy insurance and that my dr should have checked. When I called to get a referral to another lab, I had to call several times over the course of almost a week before I could get a phone call back or a new referral. One time about a year ago, Dr Schein left me a voicemail saying it looked like I had diabetes, which is scary because I was 32, thin, and ate very healthy. I called the office back overr and over but they would only send me to voucemail and no one would ever call me back. So i had to make an appointment in order to even speak to the dr, which I had to take off work for and pay for, and the dr I met with was confused and said oh no, you don't have diabetes. When I became pregnant last year, I went in so I could ger a referral to an obgyn. I asked one of the doctors a lot of questions and she didn't know the answers to many of them. She had no idea what toxoplasmosis was when I asked about it, but just tried to get more information instead of saying she didn't know. Her response was to ask what I did around the dogs I worked with and since we tested them for it, it was fine. Toxoplasmosis is related to the fecal matter of cats only, not dogs, and it is not tested for. This is basic information she should have known. When I called the dr she referred me to, they said they weren't taking any new patients for at least three months. When I injured my wrist about the birth if my daughter, which was an inflamation due to pregnancy and cinstantly lifting a newborn, I came in for a referral to a specialist. The other dr there said I didn't need to see a specialist. I asked if it wasn't necessary to give me an injection of some sort of steroid. She said no. She said I should continue my exercises, which she had neverr mentioned. I asked what exercise and she just twirled her wrist around loosly and moved on. Still no idea. She asked if breastfeeding women were able to take ibuprofen. She didn't know. I'm pretty sure that's the doctors responsibility, not mine. So after she did nothing I went home. I got a call a couple hours later saying that Dr Schein felt it would be a good idea to go see a specialist for a cortisone injection. While I was waiting in the exam room for a very long time, the door was left open and I could overhear the Dr making a call to Dr Schein about another patient, and mentioned her name and medical problems (nausea during pregnancy) which is a hippa violation. Every time I go there I am on time but am made to wait sometimes more than half an hour and I'm rushed out, particularly on Friday afternoons when she presumably wants to leave early. And she asks for free advice about her dog during my appointment time because I work at a vet and lets her dog run around the office jumping up on patients in the exam rooms. Not extremely professional. Fortunately I've transferred to another doctor. read more

My Mother was a patient for 1/12 months. During that time she was given three prescriptions that were written with incomplete information or on the wrong form. A referral to a specialist was never sent and a standing lab order was not faxed for 3 weeks after it was promised. Phone calls to the office often resulted in the answering machine being on with a message that the office was closed. This was during office hours and not during lunch time. These things did not result in a confident patient/doctor relationship. A patient and /or patient's advocate should not have the responsibility of monitoring the doctor and office staff. I would not refer this medical practice to family, friends, or anyone. read more

Dr. Schien is great. I feel comfortable with her. But her office staff are careless and rude. Naomi, the girl that answers the phone, is rude. She's messed up my appointments several times. When I go there, Naomi is just shopping on the internet and completely ignores the clients. She should get fired. Their waiting room is dirty. But it's hard for me to find a doctor I trust, so I keep going back. read more

Considering that I have not actually met the doctor yet, I am only giving this review 3 stars. Otherwise, my experience thus far has been quit pleasant. I have not encountered the problem with not being able to schedule an appointment yet. I had a little difficulty on my first try because it was the same day and the receptionist said they were not accepting anyone that day. But they ended up seeing me anyway because my urgent care would not see me. The second visit, they got me in no problem. The staff were friendly both times. The facility was clean, if a little outdated, but they said they were upgrading soon. The wait was about 10 minutes. Not bad. When I finally saw someone, I saw the nurse practitioner (at least I think that's what he said was.) His name is Jefferey Lin, and my experience with him was great both times. He's friendly and professional. He listens thoroughly. Heck, I wish he was the doctor. My opinion on Dr Lina Schein may change if I ever meet her... read more

Recently, July 2017, she moved, no longer at the La Mesa Address on 7339 El Cajon Blvd Suite H. No notice, no email, no letter or card, no phone call, just like that! I called 619-668-1515, office phone number now disconnected with no forward solution. I visited the street office address, now vacant. There's no furniture peeking into the glass door. No notice anywhere on the outside of the building--nothing! I called my current and valid health insurance company. They are confused also. They have the same data with no indications of having moved or vacated. I hope Dr. Schein is not dying or died? Her business appears to have vanished? Seriously, I could not wait assuming one day I will be contacted. Highly unprofessional and unacceptable, a patient for three years in need of medical attention. I had no choice but to find another doctor, making an immediate appointment. "Very strange" sums my opinion. read more

I wouldn't step foot in this office if I was on my death bed. No regard to patient care. No follow up. Unprofessional staff and the office looks like it hasn't had an update since the 70's. I had to go to the ER for a severe case of Vertigo. The ER Dr told me to see my primary to get a Physical Therapy referral because it can help to relieve the vertigo. I saw the nurse practitioner who agreed i needed a referral ASAP and told the front office to get that. I was told 3 days. 3 WEEKS later I hear back from someone at the front desk who leaves a message for me that "they were going over some charts and wanted to know how I was doing." Translation: we dropped the ball. When I called back I was told Dr. Schein didn't think I needed a referral. Dr. Schein was not the physician who saw/treated me and wasn't even in the office that day and makes that call after two other Dr's who actually did attend to me told me I needed PT?? ANd then no one from the office cares enough about their patients to even call and advise me of this denial of a referral?? Dr. Sheins office made no apologies for their patient neglect or my well being. Horrible horrible medical office. read more