Lincare is astonishingly bad. I can't imagine being someone who needed to deal with them regularly! My poor mother. My family came to stay with us for the holidays a few weeks ago, and as my mom uses an oxygen concentrator she arranged to have one here whilst they weee visiting since the one she uses most is large, heavy, and not suitable for travel. They dropped one off after a few back and forth calls with my mom, so that went fine. When I called just now to arrange pickup, the woman I was on the phone with did not understand after I explained what I needed TWICE--telling her my mom was here for the holidays, we'd arranged for a concentrator from them, and now needed to return it--putting me on hold both times and finally another woman got in the line saying she was helping the other woman understand why I was calling. This second woman said that their records showed they picked up the item in December. I told her that wasn't possible because my mother was here in December and January, and it is currently sitting in my bedroom. So finally she said they'd be in my area Monday so they'll be here to pick it up in a couple days. But how do they run their business like this? read more

It took a bit of time to switch to them but it was well worth it. All my equipment is new and the tech, Tyke, who delivered it was great.

Not really impressed with service or confusion with who to talk to, given phone number is answered in different parts of the country, and those answering are clueless as to what my history or needs are? read more

I will tell you l was shocked by this company's tactics! My Dr prescribed a nebulizer and a prescription for a medication to go with it. The delivery person presented me a form that stated that Medicare probably will not pay for the medication. If l signed the form l would guarantee payment of over $1000 if Medicare didn't approve. I called Lincare and they said that was their policy. I then called Medicare and was told the supplier can request an expedited decision. Lincare would not even apply to Medicare without me ,in affect, guarantee that l will make a purchase. In other words: YOU WOULD BE A FOOL TO DO BUSINESS WITH THESE PEOPLE. I have subsequently called Walgreens and they said they will seek approval from Medicare and get back to me as soon as possible. Does the term EXTORTION come to mind? read more

Still waiting. No one ever called me back. Worst medical supplies company ever. One more thing. The claim was already approved, all the had to do was send the machine and collect the money. Unbelievable. read more

What a bunch of rude and awful people run this office. They snap at you, are short with you, hang up on you. Make it like they are doing YOU a favor by taking care of you. Do yourself a favor and go ANYWHERE else but here! read more

Wishing NO STARS The worst company ever. Customer service is horrible, my husband needed a cpap machine and it took 5 phone calls to finally found out there was an issue with my insurance. Billing is a joke they have not sent me a bill since we were transferred to them now I get a bill for 7 months and they are showing that my husbands part B is not qualifying. Trying to find another place can't take their unprofessionalism and stupidity anymore. My husband does not work, has been sick and they won't talk to me unless I get a waiver signed by him. read more

Like many others, I wish there was a zero stars choice. The ONLY good thing I can say is that the guy who delivers oxygen is good. Their billing is a total scam. If you get to talk to someone, they don't know anything, they have to talk with somebody else. They don't get back to you. You call and call and you get no answers. I believe quite a few of their customers are older and they hope people get totally incorrect bills and just pay them. It's unfortunate that a company who supplies something as important as oxygen or CPAP machines is so completely inept. Shame on them!!! read more

Stay FAR away from this company. Trying to get a person to pick up a piece of equipment after my husband passed away has been a nightmare. We are going on the third week and numerous phone calls just trying to get someone to pick up a Kangaroo Joey feeding pump. Next phone call will be to tell them I will leave it outside on my porch and if it is there when they decide to come, then it is there, if not, not my fault. read more

I don't have the desire or time to do a good job of writing about the problems I have had over the years with Lincare. All of the reviews that follow mine (5) are totally believable and probably true. In fact, I'd bet that the reviews could be greatly expanded. I would warn anybody who has other choices for equipment to do so now as opposed to having to cancel a vacation because of Lincare's seemly uncaring attitude of doing a job that is in many cases, life altering. They don't care that you are gasping for air to the extent that your only choice is a hospital where perhaps someone who is important intervenes in your behalf. read more

its sad that I have to give a star and it cannot be zero. I have been trying to setup new CPAP supplies for my wife Carmen since the beginning of the year. We used to be customers when you were sleep solutions and stopped using you because we never would get our supplies even after 3 re-orders. now that my company has new insurance i am forced to use you. the first person that i was working with is no longer there so I had to redo everything with a new person Laura. this was about a month ago. when i followed up about 2 weeks ago she told me she never received my fax with the new prescription and new sleep study. I resent them to her and never heard back. I called today and Laura placed me on hold then Lala picked up. Lala began by telling me sleep solutions had put us in collections then proceeded to tell us that it was cleared up. Lala then proceeded to tell me that they had our prescription and sleep study and sent a CMN to my primary dr, Dr. Conroy but have not heard back, and they refaxed them. I them proceeded to ask why if they have not heard back from the dr did they not call the dr nor did they call me? Lala, with a very rude attitude told me that "well we don't call drs, that's the patients job." ok fair enough, but then why wouldn't you call the patient? When I asked Lala why she wouldn't have called me then to notify me the doctor was not responding so that I may call. She said that well Laura is the one working on this so I need to talk to her and that she would put me on hold. When I asked for her name she gave it to me with an attitude and said yeah great. I spoke once more with Laura who told me she still did not have my fax. This is really irritating. she then actually looked at the file after i told her to actually look for it. she said she found it in the back of the file. I told her i wanted to speak to a manager. Was told I would receive a call back from manager Angela. currently waiting for that call back. It is clear that your service has not improved one single bit from 3 years ago and as an organization you should be ashamed. I am going to contact my insurance because this is ridiculous. Stay away from this company at all costs. you will never get any of your supplies because the employees are incompetent and lazy. read more

This is honestly the worst company we've ever gotten supplies from ( that is if you get them ) they have so called respiratory techs are clueless... if you live and care about the person that needs these supplies DONT USE LINCARE read more

Pretty much the worst medical supplies provider ever... they screwed up my order many times never get a receipt for anything and when I wanted to change service they threatened to come to my home and remove all there breathing equipment immediately... how can these ppl get away with this? Messing with ppls lives that already have a tuff time as is! I can't believe there isn't anyone that can reprimand these ppl or shitty part time employees that don't give a crap about anyone except there check ... sad and dissatisfied service.... read more

If You or a family member are told by Your doctor to work with this company for O2 and related equipment, ask him to recommend someone else. THIS COMPANY IS A HAZARD TO YOUR WELL BEING. My Mother had a horrible experience with them. I'm not going into detail, because it will be too long. Bottom line is, their customer service is the most incompetent staff to deal with. You will wait weeks for equipment, excuses so lame a 5 year old could see through. These people should not even be allowed to operate a business that has to do with the health and well being of people. There should also be laws against their negligence to the patients that need this equipment, just to live. How is it these people are not regulated is beyond me. I would have gone into this company and confronted them, except I live in California. My brother and his wife had to deal with these people. read more

This company is a disgrace. The way they service disabled people is awful/unprofessional/unethical. We've been attempting to get a wheelchair for my father for 2 months. The litany of excuses they provide for declining approval is outrageous. Our Dr has ordered this many times and Lincare overrides his professional opinion. Their customer service reps are very rude and lie to the customers. read more

0 Stars. Do not recommend. Do yourself a favor and find a different supplier. Put them out of business! Let me tell you, all of these 1 star reviews are on point. This local office of Lincare is by far the worst customer service I have ever experienced. When you call, they send you back through the phone prompts AT LEAST twice because "you didn't reach the right department." I honestly think it's an office requirement to do this because this happened every single time I called in the past week (at least ten calls). Went through all the prompts again and reached the same area...but now it's the right department? When you finally get to speak to anyone, they are all rude. They act like you are interrupting their Netflix binge on date night instead of acting like you are a customer looking for someone to do their actual job. No one has answers, no one is helpful. They just run you around in circles until you want to scream. My doctor faxed over all the required documents twice in one week and no one seems to be able to find it. I was sent to three different numbers during three different phone calls in a span of 20 minutes. After speaking to a different part of Lincare in a different office, she suggested I call another number (I care team)to put the local office in their place. The I Care rep called the local office and figured out you can't order cpap supplies through that office unless you are also an oxygen patient. How was this not figured out on my first phone call? Incompetence and not caring, that's how. I'm still waiting to hear back from the Willowbrook office that I was transferred to with the I care rep, but honestly not even expecting a call back. Calling my insurance company after I write this review to find a different supplier. If anyone from Lincare sees this, I highly recommend firing everyone and hiring all new staff to be trained by high quality customer service trainers. Because honestly, how are you even surviving as a company? Shame on you! read more

Unbelievably poor service!! I work in health care, and understand the processes and issues that companies face. Lincare is the absolute worst I have ever dealt with. Twice I requested supplies for my father over the phone, and they lost the requests. From January until now (end of October) I have dealt with billing incompetencies. Lincare was very poor at billing insurance, despite the correct info being given to them repeatedly by myself and the doctor's office. They billed my father's credit card thousands of dollars inappropriately. It took months to get them to remove the charges (despite being told in multiple phone calls that it would be taken care of). Wait times to talk to billing staff are ridiculous - typically 40-60 minutes. Requested an itemized bill over and over and over - was told it would be sent, but it never was and it has been 3 months since initial request. Dakota said she would call me back - never did. Do they count on the elderly or chronically ill not being able to spend absurd amounts of time trying to straighten bills out in order to make more money? I cannot say enough about how pathetically this company is run. Wish my Dad had another provider that we could work with. Only good thing was the delivery staff - they were consistently there when they said they would be, were very professional and kind, and did a great job. Has to be very frustrating for them to work for this company. And, if they would have answered this call in a timely manner (it's been 57 min on hold and counting), I probably would not have had the time to write such a long and harsh review! read more

LAZY, LAZY and more LAZY! The experience we had when we went to pick up/return oxygen for my father at the Elk Grove, IL location was DISGUSTING! First, let me start witht he office. There is nothing handicap accessible about this location at all. Don't you think a company that deals with people requiring medical equipment would be in a location that was handicap friendly? I am pretty sure you couldn't get a wheelchair in to that office, plus the doors pull out making it damn near impossible. The curb outside does not have a way to even get a wheelchair up on it. They delivered a cocentrator to my parents house and that same evening it was broken, losing pressure and no longer working. They are not open on Saturdays and do not have a repair or emergency number. I find it unacceptable. Medicare deals with the cheapest, worst run companies so they can continue to mismanage the business and pocket money, probably kick backs involved as well! SHAME ON YOU !! read more

Staffer Brian Aldrich developed excellent acquisition plan for obtaining and getting to me a Cpap mask that the Florida and Illinois offices had for five months been unable to obtain. He explained how he was going to monitor the issue and make certain I got future masks when medically appropriate. This was his personal commitment going forward for which i am very grateful. read more

(Area manager Gina Singer), (Brett, rep) not returning my calls after a week. Angela Sparesus lost my all my info & insurance forms I mailed her. I am a new Lincare customer. This past January I spoke with Brett to get me set up. October 21, 2016 I sent back by UPS to Lincare to Elk Grove all the papers they had mailed me. They were applications/forms regarding my insurance, C-Pap machine, supplies..etc., including my signature with a witness signature. When I spoke to Brett in the beginning of January, he said that he will send me the supplies he has at the Elk Grove office, and he will contact the office in Florida to send me the rest of the supplies that Elk Grove doesn't have in stock. I told him that in January I qualify for everything. It seems that he had called me without reviewing my file with forms that I mailed to Lincare through UPS. I received some of the supplies (very few) in a plastic envelope with open bags and equipment that were NOT in their sealed plastic bag! I waited and waited for almost a month for the other supplies that he promised would be sent to me, but nothing arrived. I called on, 2/7/17, the warehouse in Clearwater, FL to see what's taking so long because now it's 7 months since I've had a new water chamber and all of the supplies that I qualify for. The lady on phone told me that I ONLY qualify for 2 items! She had her information wrong because Brett didn't do his job right! Terrible customer service! So I called the Elk Grove office and spoke to a woman who really didn't give a cr*p what I had to say. I told her to have Brett call me, but no one has called. I received a letter from Angela Sparesus saying that my account has an outstanding balance AND she is asking AGAIN for signatures for the Patient Agreement and Concent which I had already MAILED ALL MY INFO TO THEM with all the signatures! I switched to Lincare from Integrated Respitory because I wasn't happy with them, BUT Lincare is the top for being the worst of the worse, unorganized, having horrible customer service! I should have NEVER switched! After they get their cr*p together about my account I will switch back to Integrated Respiratory! I will notify my insurance that I received opened items which is unsanitary! I am waiting for a reply to have this resolved ASAP! Brett said he would send me an email for me to sign up for reminders when it's time to order online. I never received anything! I need a manager to contact me! This is unbelievable how horrible Lincare employees are! I left a message with the area manager and she hasn't called. I emailed Lincare last week and no answer again. They are unbelievable! read more

this is the worst company i have ever dealt with in my 70 years. they try and rip off the insurance companies and medicare and customers any chance they can. i spent 10 months trying to quit their service. 5 times they were supposed to pick up their unit over a 7 month period. after 7 months they finally did pick up their unit and i asked the guy if they would recycle/recondition it. he said they just destroy them. for 7 months i was begging them to pick up the unit which i think they really did not want to do because they would prefer to not pick it up and just charge people $2180. i read on google that they get comission on what they can squeeze out of their customers. example: they said i owed a 30.00 bill for services that i never used. two weeks later they sent me a final notice saying i owed them $2180.00. i fought with them for 10 months with 10 faxes and 40 phone calls for $30.00 that i did not owe them....they dont like to argue so they sent me a $2180.00 bill labeled final notice!! at that point i was going to see a lawyer and possibly get a class action suit going to put an end to their behavior. just google lincare and see how many unhappy customers they have and how badly they treat alot of their customers. it was a real eye opener for me. i was just days away from contacting my attorney general in my state also to help me with my 10 month old problem with them. i only wish they had 0 stars. no one should be treated the way i was. be careful if you call them and ask who you are talking to they have been known to give fake names. i have documented everything. i even made sure that they were tapeing all my phone calls and they said they do tape all calls from customers. lucky for the customers who eventually have to call them to justify their behavior. after 10 months of argueing with them over a $30 bill and having it inflated to $2180 i finally called the ceo of lincare down in florida and one of her subbordinates took care of the $2180.00 bogus bill. why does a senior citizen have to put up with this abuse for 10 months. i am glad that i still have a couple of neurons that i can rub together but i feel sorry for the seniors who have memory problems or demensia who would go ahead and just pay a $2180 bill for equipment that it would seem they just dont want to pick up and would rather charge the insurance companies or the customers for a machine brand new in the box, that you can pick up on ebay for $574 with free shipping!!! nice racket!!! i had no problems with the company i signed up with but when lincare bought them out my troubles began. on top of it all, lincare is owned by a german company linde. i dont know if thats the way they treat customers in germany but that is sure how not to treat their customers in the united state of america and continue in business in the usa. read more