Lincare the people are very friendly BUT they really need to know how to do there jobs..... I switched to Lincare because they were the only ones I could get a battery operated oxygen compressor that still took over a couple months to get bit I did get it.. Then I wanted to switch over my CPAP machine and supplies to them so I had the same company this has been going on at least 5 months now still they haven't switched they said they were waiting for prescription from my doctor to do this she sent it they said they didn't get it my daughter called them and they resent it again they got it but sat on it until we (my daughter & me) went to Lincare to see what the problem was they hadn't even started the process that was 3 weeks they just sat on it... we have been down there 3 different times still the same answer there working on it... then my daughter called 2 weeks ago they said it was rejected by my insurance they didn't bother to tell us it was the CPAP machine that was rejected because I own the the machine from my old company... they didn't say i needed a prescription for just CPAP supplies from my doctor nothing just that they were going to look into it (lol yeah right) I finally called my insurance company today they said I was more than ready to have my CPAP supplies reordered so they called Lincare to figure out what was going on they told her i need a prescription they didn't tell her for what so I then called oh and I very hard of hearing can hardly hear anything on the phone but I called anyway finally someone answered the phone looked up my case and said I need a prescription I told her you have my prescription my doctor sent over 2 months ago again she looked she said we have one for a CPAP machine witch was rejected but not for you supplies OK so now I have my daughter getting that information for them.. My question is why does my daughter have to do there job????????? They should have just called my doctor and got it themselves this issue should have never happened if they even remotely cared for their patients I really think they need to pay my daughter because she has done all there work for them read more

Apparently there is ONE person who can take my payment and this person neither answers the phone nor returns calls. Then they will send nasty grams saying payment is overdue. THEN Lincare will show up unannounced at my home. This has happened three times. Today, my roommate who is an amputee was awakened by loud banging on the door. He got his prosthetic leg on and got to the door just in time to see a Lincare van pulling away. We have a phone number on file, Use it to make an appointment, but do NOT show up unannounced at a disabled person's home and bang incessantly on the door. You want payment? Find someone besides "Joe in Spokane" who can take one, or have him answer his phone and/or return calls but do NOT EVER show up at my home unannounced again. PATHETIC! I'll be looking or another vendor. read more

I couldn't let the adverse comments go unanswered. I met with Lisa, from the Seattle office, at the Auburn location. My only interaction with the front desk was "I'll tell her you are here." Lisa fully explained and demonstrated my new ResMed AirSense 10 (much smaller and lighter than my old clunker) and was professional and considerate in every way. read more

How does this company, Lincare stay in business. I turned my CPAP machine back in today. Poorest service of any company I have ever dealt with. My doctor referred me, I have a severe sleeping disorder. I was told they would bring the machine to my house, so yes they did 40 minutes late for the appointment. Not an apology of any kind from Rob. Told him I had an hour for instruction of machine, he said this will only take 20 minutes. He was right on that account, however I wasn't sure of how to operate this machine when he left, poor instruction, never had me do "hands on." Just show me the machine and how to hook it up. I had problems from the git go. Expected a call from Lincare about "how it was going", but no call at all. Decided I needed a nose face mask instead of a nose and mouth mask. Was not given a choice with Rob's initial training. Call for an appointment, had to go out to Auburn to pick up the facemask, with all my equipment. Walked into the Lincare office, no receptionist behind the desk, but a bell on the desk. Rang the bell after two loud rings someone showed up. Asked for Rob, was told he wasn't in the office, would be there soon. Waited another 30 minutes, with two more employees asking me if I was being helped. Rob saunders in the office, I said to him "late again. He looked at me in a quizical way. I said did you know I had an appointment at 11am. He said "nope" and kept walking around to his office. No more words, nothing. A few minutes later he came out and said 'ok, back this way." He led me to an employee's lunch room with a large table and employees eating lunch. As we sat down one woman, Tonya, kept eating her lunch and reading a book. I thought how unusual, a private meeting about my machine here in front of employees. He sat down and I had had enough and decided to give back the machine. I said, here take this machine, check it out and make sure it is all here and give me a piece of paper stating that I turned it back. in.. He said "you know if you want another machine, you will have to take another sleep test. At this point I didn't care. He said OK, I kept telling him of my service problems and he said, "we're done talking now." I couldn't believe his words, I looked over at Tonya and said did you hear that, she said "yes." He filled out papers, I questioned the completeness of the papers and my return. He said it was all correct. So I wrote in at the bottom, all equipment returned, and signed. I said I want a copy of this, when Rob left the room, I asked the gal having lunch for her name and she said, "Tonya." Please if you are considering using this company, reconsider after reading this review. read more

While the Lincare Inc. drivers are great, the office people you talk to on the phone just DON'T CUT IT!!! Not only do they NOT pass on my called-in messages, to the drivers, they just don't do it in a timely manner when they do finally get around to doing it. OMG I wish there was reliable service in the Seattle/Renton area to choose from. read more

They don't answer their phone. When you push 1 to transfer to an answering service you get disconnected. The national site feedback form doesn't work, meaning there are errors so you can't submit for help. I have a deceased family member and after trying for two days there is no way to reach a person. read more

Terrible customer service. When I called to get an appointment changed, the Auburn office said they couldn't see their own schedule! They transferred me to the Seattle office and the lady said she didn't do that and she wasn't in Seattle! And when they call to see if I need supplies, I pick up the phone and get a robo-voice saying to hold. So you auto dial me then I have to hold for the next available person? Really? Not cool. read more

My husband went for a sleep study in Issaquah. We live over in Covington. During the sleep test intake we selected the company that we regularly go through for cpap supplies, but for some reason, the Rx was sent to Lincare. When Lincare contacted us, I told them that we would be going through our other company. She argued that they already had the clearance from the insurance. I specifically asked if the machine had sim card and she was unsure as to which model we would be set up with. We made an appointment for the next day. When my husband and I walked in to the office we we were not warmly greeted. There was an employee in the cubicle just off the waiting room that was using unprofessional language complaining about a client to someone on the phone. The therapist assigned to us came and ushered us back to a room on time, but she did not tell us her name. As my husband, who is also visually challenged states, "if the blind guy can tell if she is in a bad mood, you can tell this won't go well." I go in and see a machine set up. I ask up front if this machine has a sim card, so that we can take it in to the doctors. The therapist went on the defensive insisting that it has all that was on the RX and that you just take the entire machine in or write down all the info. That this is also the model that the sleep clinic has been notified they provide for insurance A, B, C and Medicare, and they will not do any other model. She also appeared put out by asking about the mask that works best for my husband. The therapist also did not seem that worried that we left without using their company. I would not recommend them to anyone. Yes, I have to travel to Redmond, but it was so worth it to get the best machine for my husband and much friendlier staff. read more

do not use this company ever! in august, my cpap broke down and i asked my dr. if she would would send me to lincare, because i just moved to auburn and they have a office in auburn. i never read the reviews for this place, i was only looking for convenient location. my doctor sent them a fax right away, that i needed a machine. i waited for an answer from lincare for two weeks and called them. i was told that they just received the fax. i then called my dr. and found out that lincare was lying that they have sent out several fax and had no response from lincare and that she was going to call lincare right away. (which they did). they were told that my insurance company hasn't approved them yet as my new company! wrong, i had been approved already. i then called lincare and told them and was told that i would get a call to set up and appointment. in october, i still hadn't heard from them----two months later!!!!!!!! no cpap, could have died by now---i kept calling them----do you not know that i am suffering because i cant breathe correctly and cant sleep. finally i got an appointment and brought in my broken machine. the saw that it ws broken and said that they would give me a loner and that they had to send it in to see if it could be repaired or replaced for my insurance approval, and that the would call me as soon as its approved either way. it is now, march 17, and i have called them repeatedly about where the hell is my machine. i hate the loner. now the excuse is we are waiting for a prescription from your doctor-----what! she sent you the request in august! \this place is full of false promises, lying and deceit, unprofessionalism, and a lot of b.s. i am still waitng----will i ever get it! read more