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    Linda Translation

    5.0 (3 reviews)
    Closed 8:30 am - 5:00 pm

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    The UPS Store

    The UPS Store

    2.0
    (178 reviews)

    Trev helped a lot with helping me sort out my package and label. Super patient and kindread more

    I attempted to return an Amazon package at this UPS Store this afternoon and was shocked by how…read moreunprofessional and hostile the customer service was. I had ordered an ironing board through Amazon but ended up not needing it. When I initiated the return, the only option Amazon gave me was this UPS Store. The return instructions said I needed to bring the item with a box and label, but the ironing board had originally been delivered wrapped only in plastic--not in a box. Before making the trip, I contacted Amazon customer service to explain the situation. The representative assured me that it would not be a problem and even generated a QR code with notes instructing the UPS associate that the item had not originally come in a box and requesting an exception. When I arrived at the store, the older Asian woman wearing glasses at the front counter immediately refused to accept the return as soon as she saw the item. I calmly tried to explain what Amazon had told me and offered to show her the QR code with the notes, but she flatly refused to even look at it. Instead, she became visibly angry and began ranting about Amazon, saying, "Of course they'll tell you *@&#! because they don't want to deal with it!" She continued complaining about Amazon and other customers while using profanity and speaking in an aggressive tone. Regardless of how frustrating Amazon's return policies may be for UPS employees, customers should not be subjected to that kind of outburst. I had done exactly what Amazon instructed me to do, yet I was treated as though I had done something wrong. Hoping to resolve the situation, I politely asked whether the store had any discarded boxes that I could reuse to package the ironing board since it had never come in one. Instead of trying to help, she became even more upset. At that point, I realized there was no productive conversation to be had and left because I did not want the situation to escalate any further. I walked out feeling upset, embarrassed, and honestly shaken by the interaction. I completely understand if store policy prevented them from accepting the return. What I cannot understand is the hostility, profanity, and complete unwillingness to even look at the information Amazon had provided before dismissing me. There is a respectful way to explain store policies, and this was not it. I will not be returning to this location, and I hope management addresses how customers are treated. No one should feel uncomfortable or intimidated simply for asking for help with a return.

    Linda Translation - notaries - Updated July 2026

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