We had them replace our upstairs unit last year and our downstairs unit this weekS both times they…read morewere super quick to come out and work on it. Had better pricing than others we had quoted. And also the father son team were very nice efficient. Would 100 % recommend them to anyone.

Save yourself some time and just find another company. $700 charge on a Fan blade motor that costs…read morearound $250. Now they want at least half of $265 for a Freon recharge or they won't come out. Really pretty crappy service if you ask me.

Wanting to have ventilation duct installed over our stove and microwave to outside; the job was…read moreagreed on. We experienced bad customer service. The job was started, then there was little to no communication from the front office and Michael. The job never got done and we never received an explanation as to why. 2 stars because they seemed like nice folks to work with at first.

Terribly hot day, and of course the A/C goes out. Asking around at work and was told to try…read moreHometown comfort. I'm new to the area so I said sure. Michael came out the same day and was more than helpful. Easy to talk to and 100% earnest and transparent with the issues and how much it would cost. Plus now I have somebody to recommend to my friends. This really is easy, do not hesitate to call Hometown Comfort.

I will not trust anyone other than AER Mechanical for my HVAC needs. They are responsive, and do…read moregreat work at a fair price.

Nathan was quick to respond and followed up to make sure my needs were met. Prices for what he was…read moreoffering were better than other HVAC companies.

Danny from A-1 Electrical is great. My heat pump went out so I called A-1 Electrical and he came…read moreout the same day. He went over everything he was doing to fix the issue with me. He had to vacuum out the system and recharge it as part of the repair, which was going to be a big cost. He told me about the cost and let me think about it before he went ahead with it. I appreciate his honesty and being upfront about the price. He got my heat pump fixed and I've had no issues with it since then. I'll be using A-1 Electrical if I need anything in the future.

We had a new HVAC installed nearly a year ago. Within 24 hours we noticed that there was no cool…read moreair coming into the house. We called them, because it was hot, and since installation was just completed were pretty insistent that they come out immediately. It was Saturday and a tech said he would be out but because they were so far away it would be awhile. By 4pm we had heard nothing so we called only to be told they couldn't make it due to a break. We received no call telling us that and no apology. When they did make it out a couple days later we were told that the unit had no Freon in it. Within weeks we were not using the AC anymore for the year. Summer 2018 begins and we realize the AC is not working again. Someone comes out for service and he tells us there are holes in the coils which he repaired. We expressed our unhappiness with the situation it being a new unit etc, he didn't seem to care. Two months later the unit it not blowing cold air again. We get a technician out and he is very thorough, thoughtful and attentive to the situation. He tells us that the coils are damaged and have holes. He patched them to give us time until a new one can be ordered and replaced. We told him that we require additional time on our labor warranty, more than a year, because obviously the new unit is defective. He agreed those terms were fair and claimed he would be in touch. More than a month later, NOTHING! All evidence says that this company does not stand behind their word or their work. All evidence shows this company is dishonest even crooked and is only out the make an easy buck on trusting customers. Their work ethic is deplorable!

Austen was immediately responsive to my A/C emergency on the hottest day in recent middle Tennessee…read morehistory. He not only quickly diagnosed and fixed my problem, he also undid some of my own self-maintenance errors. He then did a solid maintenance service on the downstairs unit and was on his way. He is totally professional, very knowledgeable, fairly priced, and the whole experience was top shelf from start to finish. He was the 3rd company I contacted and the only one who answered the phone - the others did not return my calls or messages I could not be happier with the whole experience. Thank you Austin - i owe you big! Shop Spring Hill! SHOP LOCAL. Shop small businesses!

Artie and Austin are absolutely the best. They have come out and solve numerous problems at our…read morehouse. Professional diagnosis, very fair pricing, very responsive. They are one of the best contractors that I've ever worked with. We had an issue with our thermostat, not responding to our air-conditioning unit and Austin was able to diagnose the problem electrically within five minutes. His knowledge is amazing! We always want to use local contractors when they are as good and honest and professional as First Class .This company is very well named.

They are very customer-oriented with friendly techs. They are quick to respond and keep their…read morecustomers updated with estimated time of arrival. When an error is made, they are quick to resolve. I would highly recommend them as a service vendor.

I can appreciate the explanation of why my service request got lost in the shuffle due to the high…read morevolume of emergency calls. I disagree with the comment that I left "extremely rude" comments. I simply shared my disappointment in not getting T & C to come out after three weeks of calling them. I do wish them all the best as they navigate the staffing and other challenges.

My 140 year old sewer system finally failed and the old tile pipes collapsed. Self Service had to…read morenot only dig a trench to the public service; but, had to dig under a 5-foot stone wall that was 4 feet wide at its base, in order to connect with the Pulaski sewer system. Their team worked long after sunset to connect not only our sewer line but also installed a new water line to our 1887 Victorian home. We could not ask for better service