This company has done right by me twice now. First: Lee Company tried to scam me into replacing my…read moreHVAC unit at hefty price, stating: The system is beyond repair. It was a cold day during Thanksgiving week, I had family staying from out of town and we had no heat. After a week plus, due to insurance red tape, I still didn't have heat, insurance said the unit could be repaired. I was recommended: Simply Service Company. Brian came out and fixed a minor part and had it running in no time for a relatively small price in comparison (I cancelled my Lee Company plan, garbage company). Second: I needed to have a mini split system unit moved and the condenser unit put on a pad, Brian came back out, assessed, gave me a price, and I agreed to have the work done. Again, I could not be more impressed with the work Brian did. It's very hard to get good, clean, professional work done these days. Simply Service and Brian do just that, time and again. Brian's attention to detail and work ethic is second to none. He worked until it was completed, and perfect, and for the price quoted with a smile on his face -- even though it was damn cold out and the sun had set hours before completion. This is the company, look no further. --Cory

After our home had a tricky HVAC issue, Jarratt and Brian were very helpful and responded quickly…read more I could tell both of them were very knowledgeable and didn't just look for a quick fix. They took the necessary time to properly diagnose and fix the root issue. I am very thankful for their service and professionalism

I have used 4 different companies in the past. This one is most informative, and they have the…read morefriendliest staff. This will always be my first call in the future.

A Local Company Providing Superb Service. From There Excellent Phone Reps To Honest, Informative…read moreSales Staff And Highly Skilled Technicians McNeece Offers Solutions To Your A/C And Heating Needs. Installation Of Our A/C Unit Was Great. Bradley's Crew Were Friendly, Knowledgeable And Willing To Answer All Our Questions And Concerns. We Are Also Happy To Use There Semi-Annual Inspection And Tune Up Plan. A Great Company With A Highly Talented, Informed And Dedicated Staff.

Unit replacement through American home shield. Great people and great work. Very honest and prompt…read moreand professional. Small company with a big heart.

They came out for a service and tune up of our 2 HVAC units at our home in Spring Hill. They…read morecommunicated well on when they'd be there. Matt was very nice and efficient in his work. He didn't try to nickel and dime on everything, but rather took extra steps, did things the right way, offered great advice, and was generally very easy to work with. I'd highly recommend and want to see good business owners like this succeed. I'll gladly use them again.

they were on time. quick. efficient. went above and beyond. got us in within the week we called…read more we bought a new home and while it had what looked like a c wire in our thermostat it was not connected to anything and we had no idea what we were doing. JR came out. got us hooked up and gave us some tips and tricks to get our new smart thermostat in a good schedule! the price was the best we were offered and we had called around to find the best bang for our buck. they also had options to pay via venmo to save on card fees! give them a call. you wont regret it

We had a 25-year-old HVAC system that sounded like you were at the end of a runway...our…read moreNashville-based daughter and son-in-law told us to contact WilkerSon's and they responded quickly; talked to them in person and came out to take a look. They recommended a system and accommodated me with a date that worked. The "Sons" came out with an assistant and worked 3 hours to fully remove the old and put in their new systems. Now it sounds like a small air purifier!! These guys are professional, courteous and very knowledgeable. I checked their pricing and it is extremely competitive. Worth a call!! Joe C.

Jonathan, the son of the owner, came to my house to do an inspection before I sold my home. He was…read morereferred by a friend. We proceeded to the unit outside where we took the cover off and he stated everything was working fine, and he would give me a report to give my real estate agent. While finishing up, Jonathan told me there would be no charge but to sign the form stating the service was done. I offered him some beer as a thank you. He took several 6 packs, and proceeded to have several while chit chatting in my drive way with me. A couple months later, Jonathan has moved on to another job, and I all of the sudden owe the company money for an inspection. Jonathan claims he cannot do anything as this is what the service cost, even though I was told it would cost nothing and he took beer as a thank you for coming by and checking regardless. The billing department says they have no control over Jonathan, even though this is a small operation where Jonathan is the son to the owner, and I will be forced to pay. They will not help communicate with Jonathan, the owner, or try and make any compromise because of the terrible lack of communication and poor professionalism by their employee. Steer clear of this business as there are some obvious communication and ethical issues going on behind the scenes.

This family-owned business has lost it's way during the past few years…read more During the past year I can relate the following. On installing a new gas line for my grill they got the connectors backwards and left the shut-off valve in a wobbly unstable condition. when I called them back they back out to fix the install they charged me another three or four hundred dollars to finish the job. My fan motor quit--the price was 800 dollars for a "Kit" since they said the motor itself was not available. This was many times what the motor itself would have cost. After several calls concerning one of my air conditioners not keeping up they found nothing wrong. A week later when one of them obviously was working poorly They sent a tech out who "cleaned" both units and pumped 5 pounds of freon into both compressors at $100 per pound. After paying almost $800 we were in worse shape than before. When they left neither of the air conditioners worked correctly or at all. That night it got to over 80 degrees upstairs while the downstairs unit couldn't maintain temperature as well. My out of town guests had to go to a hotel to be able to sleep. The next day I had Lee company come in and take a look. The two units were leaking freon badly and should never have had any freon put in to failing systems. During the latter episode they were unresponsive to my calls and e-mails. I only heard from them again when they queried why I had cancelled their check for the $800. I sent another check for the full amount and asked if they felt that they should cash it --having gone over the litany of events surrounding the most recent weeks. Well, they did cash the check and just today I got a letter from their book-keeper to refund their original bank fee of $35 for the first check being cancelled. All in all signs of things getting off course for a firm that I had felt good about for more than 25 years.

I wish I could write something positive, but I've lost all confidence in Climate Pro. The owner,…read moreRusty, really seems like a dependable person, but he was unable to stay organized. I was really cheering for him to deliver on promises that were repeatedly left unfulfilled. I had to stay on top of the process with Rusty the entire time. I am still waiting to hear back about warranty coverage. It's common for 2 weeks to go by and I have to follow up again only to be left with no response. I no longer trust that Climate Pro will honor any installation work. Rusty will tell you that he'll take care of all concerns and then not follow up or show up. When one pays over $7K for a new unit installation and duct work, there should be some guarantee of work and a responsive line of communication. My advice for future customers...If you really are compelled to work with Climate Pro, then I'd suggest you hold onto your money until every promise is fulfilled. Do not leave one thing undone, not matter how small. But be warned about the vacant promises... There can be no warranty for his installation work if he is not dependable.

I think what makes a good company is not just how they communicate and execute a job, but also how…read morethey face miscommunication and set backs. Climate Pro was extremely prompt in getting back to me and hustled to put me on the next day's installation schedule so that we would have working heat before the winter storm. I was waiting for a call back on what time to expect a team and an updated quote to sign and never heard back that day, only to be woken up early the next morning by trucks in the drive way. When I called to say we hadn't signed the agreement and wasn't told when to expect anyone and that it felt unprofessional.... The owner immediately apologized, updated the quote, and even deducted a small amount from the invoice to express his honest apologies for the inconvenience (a gracious, professional, and appreciated response). It's easy to feel protective when multiple members of your family are high risk during a pandemic and you're wiping out your savings to pay for an unexpected breakdown of a large appliance and Climate Pro made sure we felt secure before starting the job, including wearing masks even while outdoors. They completed the new install and cleanly knocked out stone to reroute ductwork for a packaged unit in half a day, as well as disposing of any sign of the old unit. I genuinely appreciate the patience, communication, incredibly fast and clean work from this company and would recommend. Donny and Rusty were particularly informative and helpful despite their busy schedules. Thank you for keeping our family warm through this winter storm.

I was hesitant as I knew nothing of this company, but their reviews were good, so I felt I could…read moreorder a tech to check the HVAC at our house. What a marvelous technician! Vance took time to fully and thoroughly explain all system components and how they worked together; I learned so much, and then Vance got us up and running. So grateful. I was so pleased with Lance's progress and success on our unit that I purchased the maintenance agreement that covers HVAC, Plumbing, and Electrical for the condo. I will not incur any service fees, receive 10% off parts and labor, and a variety of other benefits. I am so grateful I can so much business with one company! Lance is outstanding and a great credit to Rapid Response. Thank you!

Our AC went out and Gary was very responsive and saved me money recognizing the part I needed might…read morebe under warranty. What could of been close to a 2k repair was only few hundred dollars. It's nice to know that there is still honest contractors out there.

Our AC went out and Gary was quick to get us into the schedule. We needed a replacement part and…read morewhile installing that we found another component would need to be replaced. Gary found a creative solution going above and beyond to help us avoid a decision of whether or not we needed to completely replace the unit.