Horrible experience!! I brought in four dresses for alterations and patiently waited as the man…read morehelping me went back and forth between me and other customers. He spoke very little, wasn't at all friendly, but that wasn't the issue. After he finished pinning my last dress, a customer asked for my opinion on a pair of pants she had altered there. The zipper was noticeably crooked and the one of the sides of the pants looked uneven. I agreed with her concerns, and she asked that the pants be fixed. He insisted they just needed ironing. As I was checking out, I asked him, "How will you be fixing the sleeve to this dress?" His response was, "This is my job, I don't have to tell you how I'm going to fix it." I didn't realize how rude that was in the moment, so I calmly said I just wanted to know if he planned to cut the fabric (which that is what I wanted) because I was concerned it might end up looking bulky if he just shrink the elastic of the sleeve (which is what he mentioned he was going to do). He suddenly began unpinning the sleeves and told me, "You ask too many questions--go do it yourself or take it to someone else." Then he proceeded to unpin the rest of my dresses and said he wouldn't do the alterations for all others either. His passive aggressive behavior was shockingly rude. All I could say was "you are so rude" grabbed my items while he was unpinning them, and proceeded to walk out. The sweet customer who was still there heard it and kindly apologized on his behalf even asked him to apologize to me. I told her she did not need to apologize for him--he should be the one apologizing, he never looked at me and did not say a word, To the sweet lady: I truly hope they fixed those pants for you, because they didn't look right and that was not an ironing issue, I also hope you find a better place next time. And to the front desk man who treated me so disrespectfully: If you're going to have such a poor attitude, the least you could do is lower your prices, improve your customer service, and learn how to handle more complex alterations. You can't have a business & treat people like that. And what I am seeing, similar situations have happened before to others.

Meh. I have been here for alterations before which were fine, I believe this will be my last time…read more The dress had a band around waist, which was taken up on the sides. I received it back with the band barely hanging on,... I did not feel it was worth them keeping to fix as I had already spent $100 for the current alterations. services paid for: take / adjust seam lines and hem

This storefront is run by a group of very kind people and I will be back. I requested a hem of my…read morepants that were several inches too long and was pleased with the result. Their quote was $12.99 and although their policy is cash only for orders under $25, they made a one time exception for me since I didn't have any cash on me. Turnaround time was 3 days (Monday afternoon to Thursday afternoon), but service can likely be expedited if needed. They asked me when I needed my pants back and I told them there was no rush. Some of the employees speak limited English but can still understand a lot of clothes-related words. They will contact someone higher up if they do not fully understand.

My hot girl hack is to buy whatever pants fit/on sale, and get the length hemmed, (am petite 5 ft)…read more I just bought high waisted, wide legged jeans and fell in love with the fit, plus it was on sale, like 50% off. But they were out of the petite lengths, so I bought the regular length ones And decided to get my jeans hemmed. They are life changing. For ~$10, you have jeans that are tailored to your height. They don't drag, look unkept, and I don't have to fold the bottom like I'm in a flood. I also requested that they kept the width of thickness of the them. The hem was straight. I brought a couple pairs in at noon one day and they finished by the next day, and picked up the following day. So 2 day turn around. I'm sure it varies based on their customer volume and service required. They were also so sweet and nice. I'm definitely planning on using them in the future.

I have been coming to this location for several years. The woman who used to work here in the front…read morewas very sweet, the Asian lady now at the front is HORRIBLE, very nasty and rude. It does not matter how nice I am whenever I come in to try on pants or a dress if I don't like where she has put the pen at she gives a nasty attitude like I don't know how I want my own clothes to fit! I have had multiple problems here, but today was my last I will never return. There are plenty of alteration places and she is horrible. The customer service is at an all-time low, the men can barely speak the English unless they are paid actors and the manager is disgusting! The pants that I recently had altered. I had her leave a little extra room for not only a flat sandal but a kitten wedge so not much of a difference at all. First off she did them so short they were too short for a flat sandal and she tried to get loud with me, saying little snarky remarks with her nasty attitude! Absolutely not you should wanna fix it maam! Then the lady gone be ugly & tell me have a blessed day, ma'am please! Never once have you said this & I've been coming here almost a decade!! Nasty self

Did a great job altering graduation gown. I will be returning to have more items altered.read more

These are awesome people their work is awesome and they are all around awesome people. Some of the…read morenicest people you will meet. Work is awesome and prices are very fair. They did an awesome job on my daughter's prom dress.

Adding some patches to a denim jacket, easy enough. Patches were crooked, sewing was poorly done,…read morestitches showing + some spots hanging off. And, I asked her to remove a patch to put a new one on and she sewed the new one right over it ... at pickup she said "I'll need to charge you more next time because this was a lot of work" .... will NOT be going back.

Don't know how long this shop would last. Understand the owner of Lily's Alteration also owns Yummy…read moreStreet Restaurant next door. You'll find a note on the door saying "if not open, try restaurant next door" in Chinese. Last year, I brought my green screen for modification because it was a mistake from a vendor at Amazon. I needed it to be at a certain width to fit right during a virtual meeting right after the new year. I knew something was not going well when I describe how I wanted. Because seamstress didn't write it down. Sure enough. It was sawn wrong side. I kept missing her to pick it up. I ended up eating my dinner at Yummy Street a couple of times. I managed to use bobby pins to correct the fit during my meeting. After that I went back to ask for correction. I felt bad about not paying but it was clearly her mistake. Guess what? I kept missing her again. I finally picked up right before my second event. Oh boy. Not going back again. There are plenty of alteration shops in Chinatown.

Too expensive for CASH ONLY They don't report their income…read moreto IRS & state comptroller for sale tax. No support in future !

Absolutely do not use this alteration place. First of all. It was very disrespectful to throw my…read moredress at me and yell at me for not choosing for you to do my alterations because how rude you were. And then to tell me pay her cash right now before the service or she wasn't going to do it. If I could give zero stars I would.

Vo is AMAZING. My…read morefamily and tons of my friends' families have been coming here for sooooo many years. We all have trusted her with anything from wedding dresses to business suits to heirlooms. She is truly talented and always a pleasure with whom to chat and work. (note: that sentence sounded funny but I hate dangling prepositions-- grammar nerds, are ya with me?) She really has a knack for making things more flattering on you, without even a trace-- seriously I've scoured seams before, it's indecipherable to figure out where she's performed her magic. Her prices are incredibly reasonable, especially considering what some bridal places are charging these days and turn around time is pretty quick. Location: in that tiny shopping center between Subway/Shipley's and the Burger King, Junior High East is right behind it. I swear everything in that strip has changed over the years with the sole exception of Vo. She probably doesn't even want me to write this, she's so busy with all of her loyal regulars!!

Didn't wanna take a dress in, called and just said "I don't wanna do it" wouldn't recommend this…read moreplace highly cheaper to do it yourself at home

Very sweet lady who does an excellent job on your clothes. You can tell she's been doing this for a…read morelong time. Prices are also very reasonable, which is a plus! She's always met my expectations with what I ask for with my clothing. Highly recommend!

These owners & workers are a complete JOKE! Lost my $150+ item after I had pre paid for it to have…read morea tiny hole sewn. They spend 25 minutes of wasted time looking for my thing & then tell me they don't know maybe come back. SMD

I am on the fence. If it was just for the alteration, she did a great job and I would give 5 stars!…read moreMaybe I am ignorant when it comes to pricing, but the alteration cost more than my actual dress. She told me it was going to be a specific amount and I quickly replied that it was too much for me and told her I would go somewhere else. Somehow after I said that, she went down $10. So who knows. Again, the dress looks great, I just would assume they hike up the prices and people are willing to pay. I may or may not return.