I've had the chance to work with Ashley twice at this location, and both times she has been…read moreincredibly helpful and knowledgeable about pistols and rifles. She's always polite, professional, and takes the time to answer questions without making you feel rushed. You can tell she genuinely enjoys what she does, and that level of service really shows. It makes the entire experience refreshing and enjoyable. I definitely appreciate the help and look forward to coming back.

I'm very disappointed and upset with the experience we have had . This is our Second encounter we…read morehad with Anthony V who made our our visit unpleasant. he doesn't want to take the time to help and was not friendly. Made it uncomfortable to ask questions and answers sarcastic, and trying to belittle Two weeks ago a team member by the name of Julie helped us who was very pleasant very friendly and took the time answer all our questions and was very informative. Anthony V has a stick way up his a**

After a day of shopping for a cooler, we had the pleasure of dining at the restaurant and were…read morefortunate to be served by Hano. His professionalism, attentiveness, and exceptional customer service made our experience truly enjoyable. He was welcoming, courteous, and ensured that every detail was taken care of throughout our visit. Most importantly, he was wonderful with the children, who thoroughly enjoyed interacting with him. Hano's outstanding hospitality left a lasting impression, and we greatly appreciate the excellent service he provided.

I had a really frustrating experience at Bass Pro Shop today. I waited almost two hours at the ammo…read morecounter just to be helped. When it was finally my turn, the employee refused to even run the California ammo eligibility check on my driver's license. The reason? My license shows my city as "Rancho Cucamo" instead of spelling out "Rancho Cucamonga." This is a standard DMV abbreviation because the full city name is too long to fit on the license. Instead of simply running the check and letting the system decide, the employee said he didn't want to process it because the city wasn't spelled out fully. Waiting that long just to be turned away for something printed by the DMV was extremely frustrating. I understand stores have to follow California laws, but refusing to even try the check after a two-hour wait felt unprofessional and like a waste of a customer's time. Hopefully Bass Pro Shop improves training and customer service at the ammo counter so others don't have to deal with the same experience.

Hard to get a hold of, called a few times, no answer. I have with they would have answers. I could…read moreuse some parts for fishing rods

What a breath of fresh air. A local mom and pop shop that takes you back in time. Great service.read more

Great service place was well stocked saw things there that I had not seen since war had tons of…read moreservice items great place

These folks have been a landmark in the area for so many years. I remember shopping here over forty…read moreyears ago. The options of items seems endless, and there is stuff literally everywhere (hint: look up, down and under when shopping!). It may be even that shopping here as a youngster, I may have been influenced to enlist (which I did and served in two services, time in service 10+ years). Their prices are good, folks running the place are friendly and helpful. Whether you are looking for inspiration for decoration, training, prepping, survival or just like to look, make this place a part of tourism.

great staff, selection, and all the workers are patient and helpful. they dont sell you too hard,…read moreand also answer all questions, give tips and fishing advice.

Stopped by for the annual sale. There is a great selection of saltwater and freshwater gear. Got to…read morepick up some gear in preparation for fishing in 2026. Found some good deals during the sale. The staff are knowledgeable and friendly. Talked shop about the trips this year and offered suggestions for what else I may need for fishing in SoCal.

I went in on Wednesday and had such a great experience! Bianca helped me find exactly the gear I…read morewas looking for and made the whole shopping trip easy and fun. She was super friendly, patient, and really knew her stuff. Great customer service and a welcoming vibe I'll definitely be coming back. Highly recommend this location!

5 stars for Jeffery Roland. He is helpful and friendly. Always greets me with a smile. Great…read moreemployee who represent Dicks well. Store is well stocked and very organized. It's clean and inviting. If you need something, Dicks has it guaranteed. Prices are competitive.

They have a great team here that's really knowledgeable and friendly. A few times that I've come…read morein. They're also wasn't some super long wait like some of the other shops they're happy to answer any in every questions and are clearly passionate about what they do. If you don't see something that you want, they can definitely order it and have it to you timely. Definitely a great small business and it's good to support local shops especially ones that are able to help.

Love this place & the staff. Allie is the best. She's very helpful & friendly as well. I think I…read morefound my go to "Toy" store.

I dropped off four reels close to 10 years old, most of which were not current reels carried in…read moretheir inventory. They serviced my reels quickly and got them up and running perfectly. I highly recommend buying Okuma reels and rods due to their excellent customer service and product quality. Sherri and Shantaee were so helpful always answered the phone in person and were quick to resolve any questions or concerns I had.

Very satisfied all around quick turnaround with ;quick reply from customer service representative…read moreKevin for my rod tip replacement.set up appointment for pick up and was in and out in 5mins ,both reps @the cs desk were polite and professional ,thanks for everything satisfied good team you got Okuma

This review solely goes out to their manager Christian from the firearms counter. I came in a…read morecouple days ago to pick up what I purchased after a 10 day waiting period. Christian was the gentleman that helped me out along side a trainee. I understand when training someone, things may take a while. And it did. Buuuuut, even though he was training someone while helping me out. It was still one of the fastest transactions I've experienced compared to other locations. Very knowledgeable in his line of work which is greatly needed especially dealing with legal transactions as these. Answered all my questions with understandable explanation with no hesitation. What I was most impressed about is how he was guiding his trainee. Never once belittled them when they would make a mistake or didn't understand a certain line on the paperwork. Instead would guide them on how to fix or correct it in a friendly and professional manner. Because I've seen managers do that before and it gets so awkward. So kudos to Christian for not letting any sort of Ego get in his way. Bottom line. I'm happy with my purchase, and the customer service I received upon arrival!

This review is directed at ownership and management…read more I frequent Turner's for fishing gear and have consistently had positive experiences with the older gentleman in that department. He's knowledgeable, enthusiastic, and genuinely helpful. He represents what a specialty retailer should be. I've spent 1000's on firearms and ammunition over the years. Unfortunately, this visit was the opposite. I came in looking for M&P Shield 9mm magazines. Only one in stock -- not a problem. I figured I'd grab some ammo while I was there. As I stood in front of the ammo section trying to read the boxes, two employees directly in front of me made zero effort to acknowledge me. Not a "Can I help you?" Not even eye contact. Instead, they were occupied repeatedly racking the slide on a pistol and discussing how it was "blemished." The way it was being handled made it feel less like product inspection and more like someone building a case for why it should be discounted. I can't say for certain that the larger employee was intentionally trying to create or exaggerate wear to justify purchasing it himself -- but if that wasn't the case, the optics were spectacularly poor. What really stood out was the conversation. They were openly speaking negatively about other customers -- people who sounded like regulars -- directly in front of me. It takes a certain level of tone-deaf confidence to mock customers while another one is standing three feet away. I finally asked if they might have additional magazines in the back. The larger employee ignored me initially. When he did respond, it was with, "Are you talking to me? I'm doing paperwork," as though customer interaction was an unreasonable interruption. This was moments after he demonstrated that he was fully capable of multitasking slide manipulation and social commentary. I briefly considered asking for a manager, but decided it wasn't worth engaging further. If basic awareness and professionalism are optional on the floor, that's a leadership issue, not just an employee one. I left disappointed -- not because inventory was limited, but because the standard of service was. Specialty stores survive on expertise and professionalism. When that slips, you're just a warehouse with attitude. I hope management takes this seriously. There are strong employees at this location. Unfortunately, consistency appears to be selective.

Bought over 20 items. Got a great discount…read more Got a special code for kids at my kid's school to get a great coupon (located in the office). Worked with the productive part of the group. Great service. Great help. Store inside is a little compressed. Great products. 2nd year buying at this store in big numbers. Will be back year after year. Thanks big 5 for an experience well worth the Vibration. Tgif guys

Showed up on a Friday at 8:40pm to buy a few items. Store closes at 9pm. The worker in the photo…read morerushed to lock the doors before we could get to the door 20 minutes before closing, then completely ignored me and 3 other customers as we stood knocking/trying to ask why they were closing so early. Other staff who were up front saw us and rushed to the back of the store. Last I heard, Big 5 wasn't in a position to be turning down customers and closing their doors early just so they can leave early on a Friday. Take your business elsewhere. Won't be back.