This place is not fancy, no pools, no quiet rooms for resting, just an entry area and tastefully decorated rooms, it is all that I need. Helen was fabulous, she gave me one of the best massages I have ever had. She worked hard, but with knowledge, kindness, and quiet energy. So glad to have joined three of my co-workers/dear friends for a relaxing afternoon. It was my first time there, but not my last. read more

I've been coming here for over 3 years, almost every week. The massage therapists are highly professional and have helped me reduce stress, relieve muscle tension, and improve my posture. read more

Wonderful place. Professional, clean & soothing. I am going to make this a regular experience.

It's more of a back rub place you sometimes get at the nail salon, rather than proper massage. The younger woman at the front desk could not care less. When I mentioned that the massage wasn't that great her response was the minimum gratuity is $20 whether you like it or not. What on earth?!? Never again read more

AMAZING PRICES: $138 for couples massage GREAT THERAPISTS one soft for my sensitive S.O.'s tight back and one super hard for my limber stressed muscles SUPER FAST: booked via yelp messaging, and she called to confirm yay AMBIANCE: somewhere between an office and Asian foot massage place but with massage tables. No frills, does the job. EASY PAYMENT: Takes credit card for massage and tip!! 10/10 would come back!!!! read more

I did a facial at this place. The facial itself is not good. In particular, they can not pull black spots. When I asked the staff to do that, she hurt me so much that it took me quite a few days to recover. Second, their billing is very problematic. They did not show me the itemized cost and automatically charged a cost plus 25% tip without asking me to tip the amount. Moreover, the cost they charged was also higher than the amount advertised on their website. When I requested them to refund me the extra charge, the staff has very ruled attitude, and literally attacking me. Overall, this is among the worst facial experience. read more

One of the good places in town. Very flexible in scheduling Fei is good in helping with the schedules for massages. Helped me with tips on how to keep my back in shape while we sit around the entire day. Will come back for sure! read more

I have been looking for a massage place and found this one based on the reviews from others. It seemed that they did more steps to prevent the covid so made me feel safe. I was able to make an appointment through the Yelp message on the same day. It was convenient. When I arrived there, they showed me the room. The masseur was professional and did a very good job. I found out later that she was specialized to the therapeutic massage. They accepted some insurance too! Very satisfied and relaxed. Highly recommend anyone who needs some good message! read more

Li's spa is a great place to get rid of tension and knots.

Li's Spa has greatly improved my health and well-being. It's been my preferred facility of choice for many years, but lately I've been experiencing considerable pain and stiffness and started booking on a regular basis. Everyone Li has scheduled for me brings talent and skill in detecting and alleviating the tightness, and I'm grateful that this spa is available and part of my now regular health regime. I have noticed the rare unkind review - I recently interviewed Li about being a successful business woman on the Eastside for a project, and it's a disheartening experience to understand what she encounters from some one-time customers. Whenever I've had a scheduling conflict she and her staff go out of their way to accommodate my needs and I can't recommend this business more highly. read more

Customer service means everything, and this place truly delivers on that. I've been twice now, my first experience was a little bit of a let down, and I gave them feedback when I was leaving. They made sure to follow up after, and ensured if I came back that my experience would be a lot different. That it was!! The staff were incredibly amazing, and my next experience was completely different. The rooms are clean, the linens are fresh. It has parking directly outside, and when you are leaving, they give you little treats. I can't tell you how friendly the staff here are (other businesses could learn from them!). Will look forward to exploring other services here (I heard the facials are very good, so that might be might next session). read more

I've had two massages from Li's Spa with two different therapists and I honestly can't tell you which one was better. They were both two of the best massages I've ever had. I felt much better after leaving both times. One massage included very good back walking, the other included very good deep tissue massage. These massage therapists were physically very small but they didn't let that stop them from going extremely deep and doing a very hard massage, which is something I've had trouble with in the past (therapists not being able to get deep enough). Li's Spa provides a wonderful massage at a very reasonable price. Highly recommended. read more

I have been a regular at Li's for about 5 years now and feel compelled to provide a review and support the establishment. Great Customer service, great massages. I have never had a "bad" massage here, but I have had some of the best massages in my life. My recommendation, if you have a great experience with a therapist, get their name and ask to have them for your next massage. They may not always be abvailable so YMMV. Also if your experience fails to meet you expectation let Li, the owner, know. Li has been a joy over the years and has always been very gracious in our interactions. One thing to keep in mind is that she is running a small business in a challenging market, and that the therapists there are contract, not employees. If you miss your scheduled appointment on short notice and do not give ample time to fill the time then the therapists are losing out on the business, so yes you should expect to be asked to pay if you do not cancel in advance per the policy. I love Li's. read more

Came here after recalling a friend recommending it a while ago. I was pleasantly surprised they were able to accommodate my schedule and even able to see me the same day I called though I wasn't asking them to do so. When I arrived, they were friendly and professional in greeting, take sanitation seriously, and are upfront about their Covid and tipping policy during this time period. And The deep tissue massage was great - just the right amount of pressure and I could tell that they could tell what needed to be done to relax and rebalance the body. Definitely recommend and look forward to returning! read more

Don't be fooled by their reviews!! I wish I could give them zero star... got a gift card that tip was already paid for. Went in for a massage last Sunday, they were short 5 minutes but I was fine and didn't say anything about it. When I wanted to leave they told me that I'm supposed to pay additional %20 tip cause it mandatory now everywhere which was the first time I was hearing that and I would've been fine paying if they talked right. And then katheryn called her boss and told her about this and she gave me the phone and their boss started YELLING at me that I HAVE to pay another %20. Never have I ever been treated like this by someone... was going to start going their weekly but they need to learn how to treat customers right instead of just caring about money.... read more

Li's Spa - This is the text the owner sent me... - Skin Care Near Me - Redmond, Washington

Amazing place, great service and place is professional and clean. I always get a massage from Emily, she is wonderful, friendly and gives an amazing massage. They are usually booked so try to get an appointment early and not at the last moment. read more

Occasion: Deep tissue massage for sore areas. I am a frequent customer here Service: They accommodate me when I call in to ask about same-day appointments and even during the same week. I do recommend booking in advance. The receptionist is super sweet and she will know me by my name. When they miss my calls, they always return it and ask when I would like to book it. This is the definition of great customer service - following up with your customer to make sure you are slotted in. I know this because not many places call you back (if they even). Massage: I only book/get deep tissue. No matter which masseuse I am paired with, they do a fantastic job taking care of my needs. They don't waste 10 minutes asking you to fill out some form and circle which areas hurt. I get that that can be a more comprehensive view for them before they work on you. No, this place wastes no time because they treat it like you come in, they ask you where you want to focus on and they get to work. These ladies also don't wait 3-5 minutes for you to undress to your comfort level to start on your massage. I was at massage parlors and all of them wait at least 5 minutes before knocking. I am like, wow, I am paying to get a massage, not for them to stand and wait. I highly recommend this place who doesn't want to waste their time, they work on you because they value your time. So yes, I go all way to Redmond from Seattle to see these people again because they understand, and their service is amazing. read more

The massage was good to very good. I left, however, with a bad taste in my mouth. I was strong armed into paying a 25% tip. Be forewarned that they consider this pretty much a requirement. read more

Had a horrific experience! I've been going to this place for over 8 years. I was taken to the Massage room and after getting changed, prep, and a few mins after the massage started, I was asked to exit as told they had a schedule mix-up. This is embarrassing and ethically questionable to me. I've booked the appointment via phone and confirmed I will be coming during the call, 2 days in advance. I am still shocked by this experience, and disappointed, very sad and bad experience that no customer should go through!!! P.S.: this account is our family account, the name is one of our family members. read more

Just WOW!! I booked a 60 mins massage session for my mom and me and it was simply fantastic. Coco did the massage for me and Alice worked on my mom. We were in separate rooms and after the session, we both looked at each other and said, we want to do this again! I would highly recommend this place to anyone! I will be surely visiting them again. read more

I have had several massages here and they have almost all been excellent. Prices are reasonable. The one time I was not happy, the owner actually gave me a free massage to compensate which I appreciated very much. However, I must take off a star because of their tipping policy - when they reopened after the pandemic, they "required" a 20% tip. I was taken aback because I feel tips should reflect quality - I would have tipped that anyway but being forced to did not feel good. And most recently, they now require 25%! Is this even legal? I am not sure if I'll go back. read more

Li's Spa is always such an amazing treat! They're so kind, remembering our names since we come by at least twice a year. The massage is so thorough, relaxing, and they're very attentive to knots and sore spots which I appreciate. It's our birthday tradition to do a couple's massage and one we plan to continue every year! read more

The masseuse in this spa are all good but the owner or someone at the front desk always forces people to tip 20%. Sometimes even before the service. It's been two years since pandemic and their excuse to make too mandatory doesn't hold anymore. Why not increases prices on the menu instead? Tipping is not mandatory law in the state of Washington, stop treating your customers bad and losing them, it's a bigger loss than losing on the tip. Also; the way owner takes mandatory tips makes me wonder if the workers are even getting the tip or not. My suspicion is owner takes everything. read more

A great place for a great massage! I go to Li's over two years already. They work with insurance and they are really flexible, I usually book last minute and they try to accommodate me. The therapists are great and I always feel relaxed after their massages. Li's massage was recommended by couple of friends and I'm grateful that I checked on the salon and I have it so close to me. read more

Clean, and a great place to get some deep tissue work! The owner has great hospitality and I customer service. I can't wait to come back for another massage. Easy to get to location from Bellevue and has a parking area. Thanks Li! read more

I loved Li's Spa! Super friendly, accommodating and very clean. Emily gave me one of the best massages ever. Will definitely become a regular. read more

I had back massage last year and the massage therapist keep pressing near my spine and it hurt much so I had to stop her during the massage few times. Next day I felt a bit numb on my arm and hand. Horrible experience. read more

My wife and I had a couples massage here and we loved the experience. The therapists are fantastic, and I could feel my trigger points and shoulders were significantly less bothersome the next few days. I have been to several massage locations in the puget sound area - Elements, Massage Envy, Yuan Spa, Monroe, they all have very good therapists but none of them beat Li's Spa on pricing unless you enroll in some manner of membership program. Bottom line is if you want a great massage at a great price, I recommend Li's Spa. read more

I almost don't want to write this review because this place is a hidden gem and I want to keep it to myself. Appointments are super easy to book with lots of availability. My massage was so blissful I booked a facial for the following week and it was equally wonderful. I love the cleanliness and simplicity of this place. It still has a cozy spa vibe without the super high price tag. I leave feeling relaxed and happy every time! read more

I am very happy customer! Not only did I have a great massage with Helen, but the entire experience at Li's Spa is worth reading about. Making an appointment was easy, when I called the woman who answered was extremely polite and accommodated my schedule, I was able to get a same day appointment. Walking in, the lobby is clean and relaxing. It is a very comforting and has a homey vibe. This is not the type of spa you would go for your honeymoon, but it is more casual and very sweet. The person who greeted me asked me what kind of massage I would like and asked me how I was feeling. They have a few interesting options here, I went for Li's Signature (Chinese deep tissue) but they have a Thai massage (with a therapist from Thailand) and also a Lomi Lomi massage which is a Hawaiian treatment. I cannot wait to try these! Helen was very, very strong and was always asking how I was feeling, and what was bothering me. She was excellent and nurturing. This massage was very fairly priced for the excellent customer service experience and quality of service. I can't recommend it enough and I will be back! read more

This was my first time getting a massage. I work with screens all day, and my neck has had problems for awhile. Yesterday my neck seized up and I needed to get someone to help with it quickly. I messaged Li's Spa late at night, and was surprised to get an answer immediately. They booked me in for early the morning. When I arrived they got me in to a room quickly. I told them I had never been to a spa before, and the receptionist was kind and told me what to do. The room was really nice, and it was dark, peaceful, warm and relaxing. There were covid measures in place, with an air purifier, fresh bed dressings, and an additional cover for the table where my head went. As far as the massage, it was really really wonderful. She responded to my requests for pressure, and communicated with me to make sure I was feeling comfortable. She spent time working on my difficult spots, but also worked the whole body. I dont have anything to compare it to, but I'd say it was really wonderful and I felt so much better afterwards. I was happy she worked on my knots and got some smoothed out. On my way out, the owner was at the front of the shop and offered me water, and a snack to help with the post-massage effects. She was very friendly and warm, and was happy to talk and answer any questions I had. I highly recommend this place, and will definitely go back. read more

I went to Li's spa after receiving a gift certificate for a 90 minute massage from a sweet friend. I don't get massages often because I never seem to be able to relax fully, I'm kind of always a little anxious during them. However, this experience was so different! I fell asleep several times - this has never happened to me, so I take that as a good sign I felt safe, relaxed, and not anxious. I will be back again - what a treat! read more

UPDATE: After my previous review/feedback, the staff at Li's Spa wanted to make things right. I returned today for a 90-min session with Lydia. She was very attentive to make sure pressure was what I needed. She focused on areas that I addressed and frequently checked in verbally to make sure she was meeting my needs. I appreciated their responsiveness to my feedback and value customer satisfaction. Thank you for a much needed session after traveling with two kids alone. PRIOR POST: Been here twice for 60-min massages. I would consider the quality of the massage a hit or miss. My first one was spot on. The therapist was responsive to my body's needs. The second time, I thought I got a half effort as I had to seek another massage for the remainder of my back, hip and shoulder tensions. Therapist didn't speak a whole lot of English so she didn't understand what I was conveying. That was really an issue for the second time went. Not sure if I'll go back again at this point. The facility is clean and pleasant. The staff is courteous read more

I was very skeptical about getting a massage during Covid but Li's Spa really makes sure you feel safe as well as how clean the establishment is. I've gone a few times since they've reopened and have had the pleasure of getting Cindy as my massage therapist. She is outstanding! Somehow she can pinpoint areas that need the most work. I will be going back and asking for Cindy each time I do. Huge thanks to the staff at Li's Spa for keeping a healthy and safe environment during these tough times too. read more

I was nervous at first because I'm one of those people that is weird about strangers touching me but the staff ensured I was comfortable the whole time. I got a massage by Alice and she was absolutely amazing. She communicated with me before starting and attended all the right places. Front desk staff is super kind and sweet. Alice is amazing and I highly recommend going to her. Perfect amount of pressure too! Prices are amazing!!! 10/10! read more

Went here for the 2nd time for a massage. Great place. Lovely staff. Will try to come here regularly ;)

Li's is amazing! We've been coming here for years and are always so relaxed after! Personally I really like the Chinese-style massage. My mother in law loved the hot stone massage. Highly recommend!! read more

I was feeling a bit stressed out, so I reached out last minute and was able to book an appointment same day. I arrived and was greeted very welcomingly. They asked a few questions about my history to ensure my massage was great and it was! I haven't had a massage this good in a long time! I will be back, hopefully sooner than later! read more

Such a great and relaxing place that doesn't rip you off. The staff is so warm and welcoming. Right when I walked in I was greeted with a smile. Before I even said anything, they were ready for me and had everything prepared. I didn't have to wait a second. (Making an appointment on the phone was very easy as well - and same day!) The massage was great, exactly what I needed. They asked what areas need more attention. checked in with me throughout the session and offered water and snacks after. Excellent service. The only recommendations that I have is to turn down the AC in the massage rooms. I got cold by the end of my session but it was so minor compared to everything else that went great, that I would still recommend this place 100%! read more

I have to agree with one of the reviewers here. It is a hit and miss. This was my second time in the spa and first time was awesome- just spectacular! It was so good that my husband, who usually is not a big fan of massage, asked me to book another appointment. We were given two massage therapists (different from our first time), which was OK bc we thought (and have been told) that every massage therapist were great. Unfortunately, that was not the case. Neither my nor my husband's therapist was good. I said I like firm pressure but got moderate pressure at best. And that is not the even the issue. The massage was neither Swedish, which is what I asked for nor deep tissue. I didn't feel like a trained person was massaging me at all even though all the therapists here are trained. I felt as if my nephew was giving me a massage. I had back pain going in and needed to relax. I didn't. My husband had shoulder issues and he didn't relax either. Believe it or not we went to another spa right after this one to relax. I was so disappointed. Also, you have to give 15% tip (minimum), which we did. But, I don't understand this policy either. Gratitude is correlated with satisfaction with the service, we weren't satisfied but yet had to pay as if we were. P.S: The first time we paid way more than 15%. So, for us gratitude is related to what you get. Anyways, I don't think we are going back or recommending this spa to our friends. Such a shame. I wish I could have said this is my favorite spa in town (and I thought I would). Oh well! read more