Ambulatory Referral to see glaucoma specialist with authorization and records history sent. Staff…read morebooked me with an optometrist.... Was told booking was wrong after waiting over an hour and a half for my appointment and to go to ER if I was having issues with my eye.... ridiculous and unprofessional office!

I have been in healthcare for 30 years. I've never seen such a circus! My mom's eye exam (follow…read moreup). Absolutely no clarity, varying opinions, never saw the doc! Double vision is debilitating and left with no improvement.

Thank you so much to everyone. A special shot out to Miss Vicky. She made me at ease when I was…read moresuper nervous. I appreciate all of you and cannot thank you enough for my vision!

Do not go here if you're looking for chalazion or stye removal/surgery, I made an appointment here…read morebecause it says on their website that they do the procedure to remove chalazions and when I got there they said they actually didn't and just did it on a very specific kind...which makes no sense. The doctor was nice enough and prescribed me more antibiotics but told me everything I already knew about my chalazion. Now I have to call an ACTUAL Oculoplastic surgeon to remove my Chalazion and it's going to take a month longer than I thought it would.

I had cataract surgery in both eyes and the entire process went smooth and without delays or…read moreproblems. Dr. Raja is knowledgeable, thorough and has the knack of making you feel safe and in good hands. I highly recommend this practice.

Dr. Deepak Raja...is super...good today in Laser Yak surgery. Very efficient. Highly recommend…read more.. Rita who got this in schedule.. are awesome

Absolutely most horrible eye clinic experience in my life…read more 1. They never answer their phones EVER. 2. They never return messages. 3. They never signed off on my eye prescription the date of my eye exam and came back a month later in person and still wasn't signed off. 4. They said were going to mail me my prescription and never did. 5. I will not be fullfilling my eye glass prescription there. Their customer service is an F grade.

I had cataract surgery on my right eye in January and my left eye in March 2019. Dr. Wang performed…read moreboth operations and I am very satisfied with the results. Dr. Wang along with the entire staff in Ocoee and the Surgical Center in Maitland were very professional, courteous, comforting and reassuring. I highly recommend this clinic.

This was the worst customer service I had in a long time. First, the girl behind the deck is lost…read moreas hell, I had my appointment at 1:30/p.m...... and my insurance recommended this place to me. My insurance company told me I had no copay and then when I got there she told me I had a copay for something. But yet she is telling me I don't have a copay for my yearly exam. This place is a mess because I feel if you don't share the same color as someone else then you will be treated differently. Shame on this place and Dr.Franco.

Awful experience! I'll never ever recommend anyone to go to Bird Eye Institute. Go there if you…read morewant to waste of your energy, time, money and receive careless customer service experience from the front desk to the doctor! They seem don't care much about the customers. Also, They won't cover much from your insurance, they make you pay for co-pay, even is in the network. Probably thats the reason why they have those kind of low quality services. My plan was to get my annual contact prescription and end up they want me to pay $100 to order the testing contacts lens and on top of $30 co-pay. And told I have to wait couple week for them to receive the the test contact lens. Everything there is just make no sense. Worst experience I ever had!

Upgrading by several stars because the Dr I saw was, in fact, awesome, but still feel the below is…read morepertinent information. The person who retrieved my medical record also wrote down my prescription numbers reversed, leading to an additional 20 minutes in the exam and some psychological stress over how confused the Dr was! Phoned 3 times leading up to appt, no one answered. Finally received a call 5 minutes prior that the Dr is running 2 hours behind schedule. There are warnings all over the place saying they'll charge you a late fee. 2 hours. It took 20 minutes to get checked in--you have to write your name down and wait for the front desk to do so. Most staff in plain clothes, no badges, lanyards, or anything identifying, so it's incredibly hard to tell who works here. Have been here an hour. Have almost been run down twice by busy staff busily walking very importantly. They couldn't find my vision insurance using the same insurance card as I always use for vision, and wanted in-depth information about it I've never been asked before.

This is my 2nd (follow up) visit. Nothing like the first. So far.... I'm still in the 2nd waiting…read moreroom. My appointment was at 10:30. I arrived at 10:15. At 10:40 I was called by the tech & went through vision tests. I was then shown to the subsequent waiting area where it is now 12:12 & I have no idea what is happening. No one from the facility comes out to offer an explanation or apology. I have never waited this long & at the 2hr mark, I may choose to wait no longer. I do not have all day to sit in a waiting room. The fact that not just me, but the other 12ppl here are being totally ignored is unacceptable & inexcusable. If this is not a one-off, I will be choosing another eye dr. Stay tuned for an update. So at 12:35 an assistant appeared & called another patient. Not me. I inquired how much longer was the wait time as I had been waiting over 2hrs. The response? Flippant & "oh, the wait is 2 1/2-3hrs. I told him he could cross me off. I went to the front desk & informed them why I was leaving & I would not be returning. I got to my car, searched another provider, & set the wheels in motion. What an epic failure & total waste of time!!!! Sad..... bc I actually like the Dr I saw.

Dr. Mont Cartwright is a seemingly qualified eye surgeon but he seriously needs to hire an…read moreexperienced scheduler. Two visits ago for after-surgery followup, I left after waiting 45 minutes past my appointment time. Last visit I left after waiting for 90 minutes past my appointment time. Today as I checked in I was told it would be a two hour wait. No call to alert me or to reschedule. I left. This inconsiderate treatment of patients' time is intolerable and unacceptable. I will be looking for a new eye doctor.

horrible place run!! my husband was lied too and the contacts he has give him horrible pain!!…read morehorrible place!!!

Dr Shumski performed cataract surgery on both eyes just recently. Implanted premium multi-focal…read morelenses using laser surgery. I was super nervous about my vision, of course. This was the greatest possible experience I could ever have. Both eyes came out 20-20, across all distances from 16" to infinity, with zero astigmatism. They started out about -3.5D nearsighted and up to 1.5D astigmatism. Absolutely awesome experience. I am a PITA about surgery. I research and question everything. Its sometimes hard for doctors to put up with me and my questions. Dr. Shumski not only did great work, but was gracious about my questions and called me 3 times to answer questions. I also got several email answers. I received full documentation about the surgery and all questions/concerns were answered. His staff and associates were also wonderful. From the receptionist to techs to ophthalmologist who reviewed my post-surgery progress. I cannot be more happy about the entire experience.

our regular eye doctors highly recommended Magruder's and Dr Shumski. There's a review on Yelp from…read moreAnonymous T., Orlando, Fl on Nov 7, 2024, says EXACTLY what I experienced with Magruder's. Excellent care from making the initial appointment to follow-up visit. I opted for the laser cataract removal and multifocal correction and I was able to do both eyes at the same time, which was fantastic! I could see clearly immediately!!! Everyone says, "why did I wait so long to have the surgery?" JUST DO IT!!! After my initial visit, I ran into a friend of mine, who was in the waiting area for a follow up appointment. She had her cataracts and lenses done and THAT eased my anxiety, I KNEW I MADE THE RIGHT CHOICE!!! Thank you Dr. Shumski and Dr Calloway and ALL the staff, you're all GREAT! I can see clearly now, the clouds are gone......

We had our basketball team from KY in Orlando for a tournament this past week and weekend and one…read moreof our players received a significant eye injury during a game. We took him to Southwest Orlando Eye Care and Dr. Marx and Dr. Nevada, along with their team, were awesome. They prescribed several eye drops, eye shield, and suggested some preventative care. We had to make 4 different visits (all worth the trips) while in Orlando so they could monitor the eye and ensure it did not get worse and was healing properly. They were very thorough and communicated with our player's eye doctor back in KY. If you you are in Orlando, and have an eye issue (which I hope you don't), I would highly recommend Dr. Marx and Dr. Nevada and their team at Southwest Orlando Eye Care! 5 !

I had an extremely frustrating and disappointing experience at Southwest Orlando Eye Care…read more Before my appointment, I completed all required paperwork and provided my insurance information in advance. Yet when I arrived, they couldn't find my insurance in their system. After unnecessary back-and-forth, they eventually located it -- something that should have been handled before I walked in the door. It only got worse from there. Once they realized I needed a full eye evaluation and assessment of my scleral lenses, they informed me I had been scheduled with the wrong doctor. My options were to either wait another hour or reschedule entirely. Since I had already driven an hour each way, I agreed to wait. Then I was told the doctor only spends 20 minutes per patient -- and that if I actually needed scleral lens fitting or proper evaluation, I would have to come back on another day. At that point it became very clear: their priority was protecting the doctor's schedule, not providing patient-centered care. There was zero ownership of the scheduling mistake, zero attempt to accommodate the situation meaningfully, and no concern for the fact that I had invested two hours of driving time. Healthcare is supposed to be about patients. Instead, I felt like an inconvenience to their calendar. This was a complete waste of my time. If you value efficiency, professionalism, and being treated like a patient rather than a scheduling problem, I would strongly suggest looking elsewhere.

Recently moved to the area around the same time my contact lenses were about out. Was able to make…read morean appointment for the next week. The office was large and clean. Dr. coughlin was very friendly and personable. I was coming in during my son's naptime so really was needing to be in and out quickly which the office was able to get me on my way in about an hour for intake, exams, and purchasing lenses.

I've been a patient of Bay Hill Eye Care for about 25 years. My eye exams are always efficient,…read morethorough and frustration-free. The staff is friendly and well trained. Dr. Coughlin is personable and pragmatic. Bay Hill offers a wide selection of eyeglasses and I have never had any difficulty finding a pair I like. The opticians are quite helpful! All in all, I could not ask for more when looking for one stop shopping for eye care.