I am giving this office one star due to concerns regarding due diligence and billing integrity…read more After checking my daughter in for a routine cleaning, I was informed that there was a $51 balance remaining from her previous visit for a sealant. I explained that I had not been told at the prior appointment that the sealant was not covered by insurance. Because the receptionist was new, another staff member stepped in to assist. I was initially told that insurance companies sometimes list services as covered on their websites when they are not. I was then told the $51 was part of my deductible and that my insurance only covered 80% of the sealant. After receiving multiple explanations, I requested to review the actual paperwork to verify the information being provided. Once the paperwork was printed and reviewed, I was informed that the previous information was incorrect. It was clarified that the office is only permitted to bill my insurance a certain contracted amount, and the sealant was, in fact, covered. Had I not asked to see the documentation, I would have paid a balance that my insurance had already covered. Additionally, I never received a copy of the paperwork I requested. I strongly encourage parents and patients to review their billing statements carefully and request documentation when there are discrepancies. Transparency and accuracy in billing are essential, and patients should not have to advocate this hard to ensure they are being charged correctly.

Excellent dentist for children. They have ample seating in the waiting room. They also have a few…read morearcade games as well to help keep children entertained. They also have a few interactive toys for smaller children. Staff was very friendly and answered all questions that I had. They also interacted with my boys very well and made them comfortable. Definitely will continue to come here.

If I couple give negative stars I would .I am beyond frustrated and disappointed with this dental…read moreoffice. I raised concerns multiple times about my daughter's cavity, and it was not handled with the urgency it clearly required. Now her condition has become severe--she has developed a cyst on her gum, and the tooth is badly damaged. This did not happen overnight. This was something that should have been addressed sooner. As a parent, it is extremely upsetting to see your child suffer when you trusted a provider to do their job. This experience has completely broken my trust in this office. I would not feel comfortable recommending this dentist to other parents. Please advocate for your child and consider getting a second opinion.

This guy is an unprofessional dentist & more importantly a CROOK. On my 7-year-old daughter's first…read morevisit yesterday, he tells my wife she needs to have 4 teeth pulled. Why on earth does a 7-year-old need teeth pulled that are going to naturally purge themselves from her mouth anyway? My child heard his unscrupulous recommendation and scared her to tears! Not only are his recommendations questionable, his conduct was very unprofessional as my wife shared with me he acted like he and my wife were best friends--I guess this was his attempt to woo her into trusting him. Furthermore, you are a REGULAR dentist dude--not an oral surgeon, not an orthodontist--a PLAIN OLD REGULAR dentist who probably graduated bottom of his class. What this fool doesn't know is, my daughter saw a highly credentialed orthodontist before coming to his office, & she didn't recommend teeth being pulled! Our son is ending his time with braces on and didn't have to have a single tooth pulled. In fact, this orthodontist recommended, "my daughter have some more teeth come out, and bring her back for a second evaluation." It seems he & his practice like to prey on Medicaid recipients. My assumption is, he doesn't think people on Medicaid are very bright. Stay far away from this unscrupulous piece of s--t. Just because somebody has letters in front of or behind their name or they brandish a degree on the wall of their office doesn't mean they're knowledgeable or trustworthy. Stay far away from this person. In my opinion, he needs his license revoked--he doesn't deserve to be called a doctor.

Long wait, they overbook. The two cavities my daughter had filled have to be completely redone by…read moreanother dentist out of my pocket because of the horrible rushed job that was done. My children were in tears and in so much pain after visit, dentist was not gentle at all

My kids have been with Kidztown for over two years now and our experience is wonderful everytime…read more They make my kids feel comfortable and less anxious about their procedure. I do recommend

10/10! Wow! What an experience! We just recently moved to the area and numerous people suggested…read moreDr. Shoemaker from a Kennesaw Moms FB page so I scheduled an appointment for my child. The initial phone call was very simple and I was able to schedule an appointment for an initial visit and cleaning and they also emailed the documents to complete prior to my visit so that I could be prepared beforehand. When we arrived, there was plenty of parking available outside. We were greeted by a friendly woman at the front desk and were able to quickly check-in and hang over our paperwork. The kids were able to play with the toys and they lit up once they saw the gaming space (one tv had Minecraft and the other had a Super Mario game.) Every single dental assistant and hygienist was VERY friendly and just so sweet and welcoming. They were so kind to my 3 year old daughter who joined me for the appointment and even included her (she has never been to a dentist just yet). Dr. Shoemaker is awesome! So bubbly and friendly, he came in and greeted us, started chatting with my son and instantly made him feel comfortable. We never once felt rushed or out of place. It was very warm and happy experience for both of my kiddos! My son's cleaning and exam was successful, then they allowed both kids to pick out a prize and even gave them balloons. They were ecstatic! Check-out was very simple and I was able to schedule our next appointments. They provide both text reminder and email reminder about appointments. Absolutely recommend 10/10. What a wonderful dentist office!

The staff and Dr. Shoemaker were so wonderful. They immediately put my 3 year old at ease and he…read morestill talks about how much he loved his dental visit!

Best pediatric dentist around ! Dr Hicks is caring and concerned, my daughter (4 years old) started…read morecoming her at three years old and I tried a few dentists in the area and the entire office staff here along with Mr Hicks have been wonderful. She had cavities at a very young age and had to be placed under anesthesia to fill and he made sure he explained the process and we had it at the hospital because he was concerned with the size of her tonsils. Long story short his concern led to her pediatrician (who had to clear her for surgery) sending her to an ear nose and throat specialist. We had her tonsils and adenoids removed and we would have never known the issue existed if it hadn't been for Dr Hicks. I wouldn't go anywhere else. The new office is absolutely gorgeous -

I've been to Doctor Hicks dentistry right before he moved, and again in the new, larger office. I…read morewas amazed. It's by far the most beautiful dentist office I've seen, with a lobby that looks like a Vegas hotel lobby. There's a movie room to keep your children occupied while waiting, or adults waiting for their kids. He does such a great job, when my daughter had 8 cavities (yes, 8, oops), he took care of it swiftly and she had no issues. In the new office, they have a gold coin to give to them where they can pick from several candy ball-like machines as a prize. My daughter literally asked when the next time she can get a cleaning because she wanted another gold coin. Brilliant! Highly recommend!

Absolute best dentist! So great with young kids and the office staff was lovely too. My kids are 2…read moreand 1 and I was nervous the dentist would be a hard time but the staff is so great with young kids they had fun!

My daughter had a great experience, a 10/10! Carol was her hygienist and she went above and beyond!…read moreShe was very sweet and caring and willing to answer any questions I had. To be honest the whole staff is wonderful. The doctors are amazing and so easy to talk to! My daughter Harper gives the practice two thumbs up!

If I could leave zero stars, I would. Telling someone they accept all insurances and then saying…read moreI would be reimbursed $450+ by my insurance (i only received 216.00 back - for a cleaning!!!) and not explaining that $431.00 is for the cleaning only when they are not in any insurance network, claim they don't tell patients what we will be reimbursed(which they did) and excuse every misrepresented bit of information they have given me by saying they waived a $15.00 missed appointment fee is unacceptable and poor business ethic. No need to reply with your standard "miscommunication" jargon. There was no miscommunication. Only misinformation given.

My twins have high functioning autism and adhd. One also has auditory processing disorder. We…read moreabsolutely adore this dentist office. They always work with me and my kids on communication and strategies to make things run as smoothly as possible. They are always calm and patient. I couldn't ask for more. We have dental insurance, but we end up paying a small amount out of pocket. You can ask in advance if you need to know. I will tell you this, the service is worth every penny.

Great experience at Dream today. My daughter got braces, and the whole process was painless (well…read morefor me lol). Straight forward pricing and payment plan. The facility is clean and spacious. The staff is friendly and knowledgeable. I would definitely recommend!

We have been twice and have had consistently great service. The staff keep us updated during our…read moreson's procedures and give a thorough review afterward. Clean and welcoming atmosphere.

Things seem to have improved since the previous reviews. We've been using this dentist for several…read moreyears with no complaints. It's in a very bougie part of town, so it's really nice: Xbox in the waiting room, Keurig for the adults kind of nice. The staff were consistently friendly. They were patient and explained what was going on, and they do well to work with kids. Lots of fun and balloons and prizes, as you can tell by the pictures. The care seems good; we've had no issues. Would recommend.

The dentist even spoke to me directly about my underage child (13). They just brought her back and…read moresaid "the dentist" recommends sealants on her molars. Honesty, thus practice has gone down hill since the original dentist left. also, her teeth didn't hurt at all before the appt but after the cleaning she has tooth pain.

Wonderful!!! My…read morehygienist made me feel so comfortable and I have been patiently awaiting being able to get back on my schedule of dental treatment! After moving from South Carolina and having a not so great experience with a dentist there, I was nervous. Following the X-rays and cleaning dentist Hope Still came to discuss my treatment plan and was so thorough and friendly! I am so glad I found this practice and now complete our family being patients. Thanks so much!

BEWARE! Before my…read moreappointment, I specifically called and asked if this dental office accepted my insurance and was told they did. They accepted my insurance, told me what my portion was, and I paid it. Later, I received an additional bill for $241 and was told they were actually OUT OF NETWORK. I called TWICE asking for someone to call me back about this and never received a call. I had been with my previous dentist for over 25 years. I only left because they were HONEST with me and told me they were out of network with my insurance. Had this office been equally upfront, I would not have gone there. Even more concerning, I later learned my husband had essentially the SAME experience with this office last year. When the same thing happens to two people in the same family, after specifically asking about insurance, it certainly has the appearance of a con job to me. My advice: Get confirmation IN WRITING that they are IN-NETWORK and what your total cost will be before having any work done. Based on our family's experiences, I would not return!