I dislike writing negative reviews, but I strongly urge people not to bring their cars here. They…read moremay be very polite and kind, but ultimately they are not interested in performing the services they claim to offer.
I brought my car in on a Thursday with a flat tire, and they told me I needed a new rim. This had happened to another tire one month earlier, and it took about 2 hours to complete in Pennsylvania. Being in Maryland, I let them put the donut on my car and agreed to come back in when the rim arrived.
After not hearing back from them, I called Friday afternoon. They told me they got the wrong rim, and it would be impossible to fix before the weekend. I wasn't happy, since that meant I had to stay in town several extra days, but I understand sometimes parts are delayed and we just have to be patient. They told me they'd call me Monday.
Again I didn't hear from them, so I called them late Monday afternoon. They said they didn't know where the part was. Then they called back to say it was on the way, and they'd call me that evening. They didn't, so I called them back, afraid the shop would close without hearing back - the man working had no idea who the dealer was, where the part was, or what was going on. No one had left that information for him. So I would have to wait yet another night - and for personal reasons, this was a major inconvenience.
Fed up, I went to them on Tuesday. They didn't know where the car part was. No clue. They said it might be on the way, and might get there by that afternoon - another whole day I would have to spend waiting, with no clarity or assurance about what would actually happen. I took matters into my own hands, and went to the junkyard they had ordered the part from, who also didn't know what was happening, though they found me a new rim and tire and had it put on my car immediately.
So it took six days to achieve something that a phone call or two on Thursday morning could have accomplished. Everything my car needed was there, just 15 minutes away - but no one at BP Harpers Farm Car Center bothered to confirm or double-check anything. They called me later to tell me they had found some rims to match my car if I wanted to come over - of course I did not. I'm very upset that they were only interested in fixing my car after I had gone elsewhere. They had six days to make one or two calls and figure that out, but they couldn't be bothered. They couldn't be bothered to tell me what was going on earlier, either - if I had known it would take six days, I would have taken my car somewhere else that Thursday morning and gotten it fixed in an hour or two, which is ultimately about how long it took after I went elsewhere.
I warn you - they can be very nice, and that's great, I'm sure they're swell fellows personally. I understand there are mix-ups, and delays - but this one was so absurd, and so lengthy, and so completely avoidable. When it comes to providing timely service and keeping on top of information, they're not really interested until you come back in to the store, face them down, explain how absurd the situation is, and that they've critically inconvenienced you. I'm lucky I was able to work things out, but you may not be. If I hadn't taken my business elsewhere, I might still be waiting.
