Quoted $1,000 to run 10 feet of propane pipe to my generator (and I am digging the trench for…read morethem!). On the plus side, they have only let me run out of heating propane twice over the last couple of winters, so that's something I guess. They destroyed my Buderus boiler a few years back with improper settings (wrong orifice and pressure set wrong). The boiler sooted up so badly it couldn't be repaired. I guess $100 per foot for a simple copper tube was the last straw.

i cannot say enough bad things about Bantam Fuel. You can't make up some of the things they have…read moredone over the years, and it's on me that I have not (yet) ended things with them. Water in the basement . . ." you need a new hot water heater:" So they quote one that's an exact match for a $600 Home Depot product, for $1,300 for the heater alone. Well that didn't happen. And in fact the hot water heater wasn't even broken. When I asked the sales person whether his unit was the same as the Home Depot unit at half the price, he literally went missing. Hmmm, so now it's time for propane tanks for a generator. So in April they tell me one thing, a month ago it's something else. On the eve of the generator being dropped, it's two different things two hours apart because the building inspector set them straight. it comes down to two things: (1) their sales staff is incompetent (TONS of turnover, for sort of obvious reasons as I feel that these folks have to bait and switch as part of their job description) and (2) they are fairly shamelessly expensive. A $2,800 tank - at retail - for . . wait for it . . . $5,400. The reason? "We're a big company and we have to make money." That's a direct quote. Not to mention they decided that they will dictate terms to the customer. With no knowledge of any of this, when the electrician heard that Bantam Fuel was doing the tank . . his reaction. "Oh no, we do everything we can to avoid them." And, probably the least of it, 15 minutes on hold to speak to anyone. The CSR who finally answered - the only good interaction of the whole thing - apologized. "We're really short staffed". Yeap. And these guys want to do more around your house? Pest control? Plumbing? Most of this work, if what I have heard around is true, is just subbed out to others with a giant markup. You are now forewarned. Do as the pros do, like my electrician. Avoid this company at all costs.

Update: This company went from a great experience, to the worst experience. My secondary heat…read moresource went out during the winter and I called for a service checkup. After about 15 minutes of work I was told the condenser had to be replaced due to mice chewing the electrical wires. I could understand this. Here is where the issue comes in. The technician first said it would be $3400 to replace. He then went to his truck and came back to tell my wife it would actually be $8,000, but they added a discount so I would Pay $6,000. The total cost of the whole install (condenser unit + 4 wall units) was 12,000. So just to replace the condenser is over half the cost of the initial install. I called to complain and spoke with the service manager. The service manager essentially explained to me that this was accurate because if they did the install today it would be 23,000. So they evidently had a 100% price increase. I then explained the invoice showed the unit itself as 2,000 and then labor as 6,000. He explained to me that was untrue, that due to the new invoice system they have, they can just put numbers anywhere essentially, so I should ignore the invoice. I explained my frustration and how that does not make any sense and I am not paying 6,000 for a condenser and labor. He said he understood and would escalate it higher and I would get a call later that day or the next. It's going on 3 days now and I have not heard back. This company went from one of my top rated to near highway robbery. I cannot reccomend them to anyone at this point, and will need to look into alternatives to get my heat back in the winter.

I used to use them for my yearly services, called the 24 hour line at 6 P.M. because my hot water…read moreheater went and basement flooded. The guy who answered the phone gave me the voice like he just woke up and or was stoned, didn't want to be bothered, was rude not helpful at all. I just wanted to make sure someone would come out Monday morning but he couldn't be bothered. I will never use them again, would never suggest this company to anyone.

I would like to update this review. A short time after posting this, Eric (owner of Escape…read morePlumbing) reached out to provide a free diagnostic evaluation of my leaking showerbase. Although I no longer wish to continue doing business with this company, I feel his gesture toward rectifying the situation is commendable and note- worthy.

Called them midday for clogged sewer pipe. They showed up very shortly and Found and fixed the…read moreproblem. Replaced a very old section of pipe with new PVC. Very efficient and left the scene probably cleaner than they found it. ! THANKS ESCAPE PLUMBING. !!

Chris was AWESOOOOOOME!... He is about his business.... I had an issue... He did the following:…read more1. Assessed the situation 2. Provided all solutions... expensive solution vs. Non expensive solution 3. Advised on what was the best solution for the moment. 4. He was very knowledgeable on his expertise with explanation that the consumer can understand. What I loved the most about Chris is that he went right to work to resolve the sitiation.... He did not BS around... guess what... at the end of the job I was satisfied...

Things began great with Chris. He showed up when he said he would. Diagnosed the issue, and…read moreprescribed the solution. He told me the shop would have to order the permanent replacement part, but he could install a temporary one. I paid him in full for everything, including his coming back in a week with the permanent replacement part. The problem is that last part never happened. He responded the first time I contacted him, telling me the shop never ordered the part, that he'd reordered it and would have it done that week. That was 6 weeks ago. He hasn't called or texted me back. Let me repeat, I've already paid him for the part and the installation. He's stopped responding to me. This seems out of the ordinary for him given his other reviews but this is unacceptable.

Steve and his company installed our mini-splits in my house over a year ago in December/January…read more24/25. We paid $20,000 for two units. They worked fabulously for the first 8 months- we live in a Cape Cod built in the 50s with no heating devices upstairs. The bedrooms were warm and cozy in the winter, and cool in the summer. And they were so quiet! However, since installation, Ash has been flaking and ghosting me on appointments! So the background is that our mini-splits started pumping out cold air in mid-November '25. So I called for a service request, they came out, fixed it, and it only worked for a few days. I called for another service request a few weeks before Christmas, and I was told that someone would be at my house on a Friday - and no one came out, or called me to let me know they weren't. The next day I called, and they said they would come out that day [Saturday]. Their van broke down and they weren't able to come out, so Steve said he would come to my house the following day. He basically ghosted me all day until 6pm; he was out of state, and he nonchalantly replies "I was going to [come out to you] but the boiler [at my in-laws' house] had other plans for me lol." So he tells me that he would be at my house the next day, and he was and he did temporarily fix the mini-splits. He also told me that he would text me every day for a couple of weeks to make sure it was still working - and he didn't. The mini-splits broke down again. So one of his techs comes out to service it, it doesn't get fixed, and they said they "made an appointment" for April 1st. April 1st comes by, and no one has called or texted me about my service appointment. I tried to be nice and patient and give them a little time, so I wait until April 7th to text Steve, and I get ghosted again. So I call the business last week. He sounded like he understood my frustration, and said after he hung up with me, that he'll text me an appointment date. He doesn't. So I call the next day, and then he tells me we would have an appointment today on the 21st at 930 - and he doesn't show, and he ghosts me through text, and when I call the business, I get an AI voice mail instead of speaking to an actual person. So I now I have $20,000 mini splits in my house that don't work and I need to find a new HVAC company. It takes a lot for me to even leave a 1 star review, let alone a 1 star and an actual written review. I tried to give them the benefit of the doubt over and over again, but since they're ignoring me, I don't really have any other choice.

Wow. My latest Google search says they are permanently closed. I had a combination of furnace and…read moreAC installation on October 30, 2025. It is now May 9 and I finally used the AC. Every time I use the AC all the condensation goes straight to the floor. The furnace works ok but they never did anything for condensation. They refuse to answer the phone. I think they have a bot connected to text.

Tyler was awesome! Quick to respond, diagnosed and fixed the problem within a morning, called to…read moredebrief me afterwards. 10/10 would recommend!

From the owner: Specializing in split system installation and repair, Oil and gas heating service. Central A/C and…read moreheat pumps. New construction or existing home ductwork projects

Rich is amazing and dedicated professional, always responsive and always helpful. I would highly…read morerecommend his services at ANY TIME!

Heat was out when I got home. Tried reset...called Rich and he was here in an hour!! Professional…read moreand affordable! On a Saturday!!! So fair! Would recommend 100 percent!!!

Rob runs the best business around!! He is reliable, fair and knowledgeable. He has been servicing…read moremy house and rental units for years now. I will always use him for my heating and cooling needs! Keep up the great work!

From the owner: High Quality Heating and Cooling is your premier destination for top-tier heating solutions and…read morecooling services. With a steadfast commitment to excellence, we specialize in the installation, maintenance, and repair of boilers, air conditioning units, water heaters, gas furnaces, propane furnaces, and oil furnaces. We are dedicated to providing reliable and efficient heating and cooling solutions tailored to your specific needs. Whether you require a new installation or routine maintenance, trust High Quality Heating and Cooling to deliver superior craftsmanship and unparalleled customer service. Keep your home comfortable year-round with our trusted expertise and comprehensive range of services.

Dave was very professional and courteous when it came to the installation of my combi hot water and…read moreheating on demand system. He was very knowledgeable in the process and completed the job in record time. He was also very clean and tidy and mindful when it came to the process of getting everything from my old clunky oil tank out of my basement as well as getting me what I needed to have a great reliable system. I appreciate his attention to detail during the process and also the value of having this completed by a professional.

From the owner: plumbing & heating service and construction.read more