My daughter and I are on vacation visiting my college best friend of 35 years who lives in Decatur…read more My daughter's wire was poking her in her upper cheek. I called our orthodontist in Oklahoma to see if we could make an appointment for when we returned. Our orthodontist was going to be taking his vacation once we returned, so we would have to go see another orthodontist that would be covering while he is on vacation. His office staff suggested that we try to find a local orthodontist that might be able to see her while we are still in Decatur, so that she did not have to stay uncomfortable while on vacation. I called one office and it was going to be $150 to clip a wire. I called a second office and they were going to charge $360 to clip the wire. My best friend and her husband suggested that I call Decatur Orthodontics, so I did. Allyssa was my first interaction with the office. She was kind and super helpful. She was able to get us in right away. Our visit was less than 5 minutes once we arrived. The office staff was helpful, kind, and extremely efficient. The office was super clean and very organized. They were kind enough to take care of this for us as a complimentary service. If we lived in Decatur, this is where we would go! Thank you so much for taking care of my daughter and for being so kind to us! I would recommend this business 100%. Thank you for being kind human beings! Thank you for being a blessing to us! We appreciate you so very much!

We never begin a review without thanking our friends at Yelp for providing a platform for the Voice…read moreof the Customer. Todays 5-star service provider is Decatur Orthodontist located in Decatur, Georgia Dr Francis and his staff are unmatched. Their professionalism and care for their clients is the type of customer experience you are looking for. They specialize in both children and adult orthodontics. If you are looking for a 5-star service provider with a beautiful clean environment, this is the establishment for you. Dr. Francis is my favorite orthodontist.

I received my braces and I'm loving them Dr. Echols was wonderful, he made my situation so easy and…read morethe staff is great and caring as well. Thank you all for an awesome experience!!!!!

Literally love this orthodontics I can say !! As a patient here, they always care for me like…read morefamily and so as everyone else. Dr.Echols predictions and decisions about the process with my teeth are always accurate and has led my teeth to look better than i could've imagined they'd look. Ouuu, I also don't want to forget to mention that the staff is also so sweet and wonderful. Starting from the front desk ladies always keeping you up to date with all information and dates too with the other orthodontist physicians notifying you on what's going on and happening while you're at your appointment. If you're reading this, I would recommend & choose this place !

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

I believe the orthodontist was more concerned about his looks than his practice. He would never…read moretalk about what he sees, what he's going to do. He'd write his note on your chart and you would go to the assistants for them to make the adjustment. He lies at the consultation to try to make your teeth seem bad just to make the sale. My bottom teeth were perfectly straight before braces. Now they are overlapped. And my top teeth now push out a little. They did not before. Total botch job. I feel like I'll have to go to someone again to fix his poor work.

Worst experience and very unprofessional staff. These people don't care long as you pay every month…read moreand then they still call and say you haven't paid each month. Currently, have wires sticking me and missed my appointment due to a car accident. Called and spoke to office manager she stated in a very carefree attitude that there is nothing available until July. My braces are scheduled to come off in June you would keep a patient in braces for an additional 2 months. Did even try to be compassionate and find a sooner Appointment. Don't go here if you're looking for friendly and kind service. Paid off my braces now I have to find another office to see me to remove the braces and continue treatment. I have referred over 5 patients to the office and the treatment I have received now is unbelievable. Staff is horrible so is the current office manager.

We've been coming here about 2 years now and the staff are beyond phenomenal, they give my son the…read morebest care on the way to start his braces journey, the care consultant lady is beyond wonderful she explains in detail the treatment he is going to receive, the length and what to expect!! I could not recommend this place enough!

I have to say I've been going to them for three years now and the service at each location where…read moreLoganville or Lawrenceville has been impeccable. I felt like family since day one. They're always so kind and smiling and willing to assist and help in anyway. I love it. Keep up the great customer service. Also, I love the way my teeth look now that my braces have been removed. I get so many compliments on my teeth and how pretty they are.

I have been a patient at this location for over 10 years. They are always on time with their…read moreappointments. The hygienists do an amazing job. They never try to upsell you on work that is not needed. They are very professional and do a great job on their dental work. In addition, they also have a great plan if you don't have insurance where you can pay out of pocket at a very reasonable annual amount to get your basic dental work done. This is an amazing office and team!!

I have had the worst dental experience with this office. I went in for a cleaning and was advised…read morethat I needed treatment on multiple tea. The treatment was fillings as I did my feelings the doctor Dug, so deep down into my tooth he said I need a root canal I paid and completed A root canal and two fillings, I suffered from severe pain since that very moment and I have not had any help with this dental office. I went in to get a referral and was cussed out by Dr. Wendy and made to feel like a complete idiot because she didn't know why I was there and never spoke to her office manager or read her clinical note for that day. I will be contacting the state dental Board.my insurance because they filed and maxed out my dental insurance for the year and didn't treat any of my My three teeth properly. I have already contacted the Attorney General and reported them to the states consumers protection office. And I will be following up with my attorney for malpractice for the poor work that they completed the significant injury and permanent damage that they've caused me with financial loss if I have been not able to work or speak in my working job for months. I've been in severe pain for several months. I've been to multiple appointments where they've tried to adjust my bite because they didn't do it originally after the fillings. this has been the worst experience of my life!

Worst dental office ever. Very unprofessional. The staff is ghetto and they do what they want and…read morecharge you for other services instead of what you need first, so they can keep you coming back. Worst office ever!!! WARNING AVOID AT ALL COST!!!

They switched over to pediatric dentistry most recently. They informed adult patients abruptly late…read moreJanuary 2022 by email. If you had an appointment in February they canceled a couple of days before. If this is the way they treat their adult patients I can imagine how poorly they will treat children. I would not recommend this place at all. They change the name so you won't be able to identify them as family dentistry at Stonecrest to avert anyone knowing about their poor customer service record.

Great costumer service! Staff is very warming and welcoming! Amazing doctor! Love her!read more

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

I work in the dental field & we have entrusted our patients to Dr. Karker's care and expertise for…read moremany years. He has a stellar reputation among dental professionals! I wore braces, in my teens, and my teeth were straight. I had a perfectly normal bite but then as I got older (argh) my teeth started hitting each other, in the front. They began to chip & be painful. I knew that the only solution was orthodontics. I starting braces 2 weeks ago, for the 2nd time, at an advanced age. I cannot recommend Orthodontic Associates strongly enough. You will love the team from the minute you walk in the door!

They are HORRIBLE. They changed the price of my contract and asked for more money. I asked to speak…read morewith Jerry Thomas since he was in the office. He refused to speak with me. I have had brace for 4+ years and only was suppose to have them 2 years. He blamed me for my teeth not moving correctly and wanted me to pay more money.

I had braces for 20months.the service was good my problem was when the braces came off i got the…read moreclear retainers paid for braces and retainer out of back.got braces off on dec 31st 2024, braces maybe 1st week in January 2025 by end of march 2025 the bottom retainer just craked and fell apart. i was unable to wear them when i called back i was told i would have to re buy them again no consideration that it was not my fault that the plastic was no good, then i asked ok can i set up to make monthly payment it was still no and the price went up.for me that was not fair and for all the time and money i payed out.i think it could at least last 6 months before they just cracked, very hard breaking teeth already shifted!!