Update 2026: still a 5-star service!…read more Bill's Transportation Services gives me what no Uber or corporate service could: true piece of mind and the feeling of community. I feel very safe using this service to pick me up in the wee morning hours at the airport and get me home safely, and as a single lady that is very rare but of utmost importance. I have been using this service for almost three years now and the quality has always been top notch. The service has grown to include several more drivers, of which I've had two newer ones, both of whom were polite, courteous and professional. If you're reading this looking for a ride, I encourage you to give Bill's Transportation Services a try, whether it's an airport run, drop off/pick up from a doctor visit you won't be able to drive back from, or any other ride you'll want to schedule in advance.

Hired Bill for trips to and from Logan airport and could not be happier with the caliber of…read moreservice. Bill was early for pickup to Logan and super nice on the way there, making the ride enjoyable. The brand new van offered a very comfortable, smooth and quiet ride and we had plenty of time to spare at the airport. Before departures Bill even offered a courtesy check to make sure we had all the important items like passport, wallet, phone etc. Arriving home, our driver Tony communicated his ETA and called us to confirm the precise pickup point even down to the inch. Tony was so nice and we had good conversation with him and again the van was super comfortable and clean. Tony even helped carry suitcases directly to the door. I appreciated that both Bill and Tony communicated multiple times in text with confirmations, ETAs etc. Sent photos of the vans well in advance with license plates which was a really nice touch, so that we knew exactly what vehicle to look for. Bill and Tony easily accommodated an itinerary with multiple stops which made our lives SO much easier and saved us from unnecessary driving and coordination. Everything was done via text/phone which is way better than dealing with a clunky website or corporate office. Price was very reasonable and very well worth it for the level of professionalism you get. We will be booking with Bill's Transportation Services in the future for sure.

Wonderful experience. Prompt, friendly, always in communication. Benny is the best. Great,…read morefocused, safe driver and also kept in constant communication. Would highly recommend and will use them anytime we travel to Boston!

Rachel's car service was exceptional. Billy was awesome, pleasant, drove exceptional from Warwick…read moreto Boston and the return back home upon our return from vacation. We will be using this service when we need transportation!!!!

Do not use this service. They are dishonest and rude. I…read morebooked a 2-way trip to Logan and had to cancel the first leg but kept the second going back home. Chuck was angry when I canceled and said 'no one ever cancels a trip?!' What? Then I found out my credit card was already charged at the time of booking, not a hold. When I asked for the credit I was told I had to wait until the end of the month for a check!? When I received the check they deducted a 3.5% processing fee out of it because of their mistake charging me too early. That's not my problem for their bad business practice! I'm still waiting for the processing fee but doubt I'll get it back. He laughed at me when I asked for the processing fee back because it was only $10... unbelievable.

Eh. Too many variables…read more Honestly had no idea what this was costing me until after the drive and I was emailed the bill. I made the reservation less than a week in advance and they were able to accommodate which I appreciated. The gentleman was nice enough. It was a short one way from the Pier in Narragansett to The Newport Resort Cambria Hotel for a wedding party after a rehearsal dinner. The price was high but I was just relieved to be able to provide this service for our guests. I didn't want our guests to have to wait around so I opted out of Lyft or Uber for transportation. If I had gone with either service I could have saved myself $100s. They sent a 10 passenger Mercedes bus which fit everyone comfortably and got them home safely. I would just plan better next time.

First time to use a carvedilol right service service. I wrote a super review for the trip to Logan…read more The return trip the morning that THE BLIZZARD was to start really really impressed us. Our plane was 4 hours late arriving after midnight on Sunday. David was right there in one of their wonderful cars . He was phenomenal and delivered us to the Cape at 2:30a.m. and was charming. He carried our bags inside for us, and he still had an hour+ ride to his home. I need to mention that we are elderly and should not have worried that someone would be there. They were there and with chocolates!!

All I can say is WOW! My daughter was traveling alone and I was looking for a ride service that was…read moretrustworthy and reliable. I found that and so much more. Dean (the owner) reached out to me personally to go over any questions or concerns that I had. He even shared his phone number in case something else came up. He was always responsive, professional, and very kind. My daughter's driver, Todd, went above and beyond. He reached out in advance with his phone number, willing to answer any questions I might have. He kept me updated on her flight. He not only got her to campus safely, but waited while she got checked in, took her bags to her dorm, and sent us a pic of her in her new space. It was so much more than we could have hoped for. My daughter was delighted with the surprise of chocolates and water in the car and she loved chatting with Todd. He is an absolute gem. I wish I could give this company more than 5 stars. Truly. If you need a ride and you're around the Providence/Boston area-don't hesitate to give them a call. You won't be disappointed!

I had a great time with my driver--he was super friendly and professional. Al's Luxury Limousine…read moremade sure to confirm my trip details twice ahead of time and even called and texted me two days before my return to make sure everything was set. I definitely recommend them!

Cancelled 1 hour before our pick up. Ruined our whole day and did not try to remedy situation…read more Very unprofessional and disappointing.

Well, my last post on Facebook .. dated August 15th . . was a post after years of multiple uses of…read moreAirport Express Direct with terrific service . . .UNTIL . . .this past Monday, October 31st. I had scheduled a pick-up for 11:00am for transportation to Logan Airport . . for a business trip. By 11:05am with no one having shown up, I called all three phone numbers for the business . .one of which is Mike's cell number . . to no avail. By 11:10am, I had to load up my car and drive myself to the airport! What annoys me most is that I had spoken with Mike the prior Wednesday, October 26th, to confirm my transportation, and he said everything was all set. Mike finally did call my cell phone just prior to my boarding my flight at about 2:00pm to ask if I had made it to the airport. He said he was "looking into what happened" and would get back to me . . which, as of today, November 6th, he still has not. This is EXTREMELY disappointing. Over the years, I have been a loyal customer having used this business exclusively for both personal and professional travel , and have recommended Airport Express Direct to many friends and family members. What a horrible way to leave a customer . . just shameful! I obviously shall NEVER again utilize or recommend Airport Express Direct. If you were truly a stand-up business, you would have called me back . . . let me know what really occurred. . . how you dropped the ball and offered an apology . . . perhaps even offered complimentary transportation for my next trip. Yours is just another business, like so many others, where customer service, dependability, and accountability are a thing of the past . . . Sigh! Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

One job. You had one job to do. Left me stranded at 4am…read moretrying to get to the airport. Confirmed by phone and email prior. Thanks a lot, dick.

Love services, very professional, on time , communication with clients on time , I will recommend .read more

I booked Austin transportation for 11 people to and from Logan airport. What a great experience it…read morewas from start to finish. The receptionist who I spoke to on the phone was so nice and helpful. I got a detailed email confirmation with all the flight times listed and exactly when the driver would be at my home/airport. On the travel days, I got a text from the driver introducing himself and letting me know the Time he would arrive. Drivers were both exactly on time. We were picked up in a big brand new spacious van with plenty of room for 11people and all our luggage. The driver packed all of the luggage in the van for us. They had a cooler of ice cold waters and sodas for both drop off and pickup. We had two different drivers one to the airport and another from the airport. Both were EXCELLENT! Very friendly, very accommodating, on time, and they were excellent drivers. They both asked if we were comfortable, if the ac was at a good level, what type of music we wanted. They just made us feel so comfortable. Absolutely wonderful experience. I am so happy I found this company because I have used many others in the past and none of them compare to the excellence of Austin. I definitely recommend this business and plan on using them for all my travel transportation needs.

Very professional driver and great service! Reasonable price!…read moreI highly recommend Regional Rides!

From the owner: A reliable, fully licensed and insured transportation company serving all of the southeastern New…read moreEngland region with a comfortable Chevrolet Suburban that offers seating for 6 with luggage for all area airports, train stations and corporate parks. At Regional Rides, safety is very important. All of our drivers are CPR certified. Also available by the hour for concerts, casinos, sporting events, proms and special date nights. Regional Rides proudly accepts all major credit cards

I've used Sentinel for a few long distance trips (Rhode Island to Virginia) and short trips to…read moreLogan Airport as well. I've only ever had Tom as my driver. He is always prompt, professional, friendly, and courteous. The car is always spotless. My dog has also come with me on the long distance trips and they are extremely accommodating. The dispatch / people who make the reservations are also friendly, courteous, and professional. So glad that I found Sentinel! 100% recommend.

Always professional and friendly. Great service- helpful and…read moreknowledgeable. On time and beautiful vehicles that are always clean and well maintained

Shane let us down big time! We booked him to take 16 kids to their junior prom several months in…read moreadvance and he cancelled 1 day before the event! Needless to say, we could not find another limo on such short notice! He left a text saying that there was a death in his family. Didn't even try to call us! Didn't respond to our texts or phone calls either!! When I lost my mother, I was devastated but I managed to make a couple phone calls and tie up loose ends in my life! I can't imagine that a limo company would not have a back up plan in case of an emergency!! In my humble opinion, Shane cannot be trusted!

Great service. The owners really went above and beyond to make my day special. They literally…read morerolled out the red carpet. We used them for our wedding, but we can't wait to do a vineyard tour with them this summer!