Dr. Proddatoori is one of the worst physicians I've ever come across. Very condescending and…read moredismisses genuine concerns. She refuses to prescribe or even REFILL life-affecting medications. She rolls her eyes at patients when they have concerns and is overall rude, mean, and disrespectful. Your hippocratic oath is to do no harm, yet making your patients cry and refusing to refill medications they've been on for years is damaging to your patients mental health and physical health. Shameful.

:: DRUM ROLL, PLEASE::…read more This award is going to the doctor with the best "Bedside Manners". Give it up for Dr. Proddatoori!!! Yes, honey, YASSS! Dr. Proddatoori has exceeded ALL.OF.MY.EXPECTATIONS! This woman is an Angel. In order to receive the award of good bedside manners, you have to: 1. Listen to your patient 2. Find your empathy 3. Empower your patient 4. Talk in plain language. I don't know what those jargons mean for my damn test results. That's for a doctor to explain. 5. Not act like you know everything. You're not God. The patient is their own best doctor. (Repeat Step #1). Yelpers, if you are looking for a fantastic woman doctor, please look into Epic Care, specifically for Krithika Proddatoori. I've been a patient now for almost 4 years and this place has NEVER disappointed me. My experience all began with Dr. Titov; Ahh, that handsome man just makes me smile every time I think of him. :heart_eyes: Okay, I'll stop lusting over Dr. Titov! I have slowly transitioned in seeing Dr. Proddatoori for almost 6 months now, and every time I see her she is always so pleasant and caring. A very soft-spoken doctor that takes time to listen to all of your concerns and tries to address them. What REALLY made us connect more is my health scare this February after a wonderful 5-day vacation. I had a terrible allergic reaction that took weeks and weeks to cure as the doctors tried to find out what was going on. Dr. Proddatoori was with me every step of the way. I remember walking into the doctor's office without an appointment and she was shocked that the front desk allowed me to wait so long to be seen. She informed me next time I make a request to be seen sooner. Times where I needed to make an appointment emergency to see her; she would always fit me into her busy schedule. Dr. Proddatoori has NEVER treated me like a number. She answers all my questions, explains my blood results with me, and when she doesn't know what's going on with me, she simply is honest and says, "Go to the ER". Epic Care is very limited on what they can in their office, but she understands that paying for an ER is not the first choice for me as dishing out $100 is no fun, but health comes first. I remember I always said to myself I would never want a woman doctor because they make assumptions on how you feel based on their own experience. I was sad when I transitioned from Dr. Titov, but Dr. Proddatoori has proven herself to me. She cares and it shows. I am so happy that I met someone that I can be honest with about everything! Thank you Dr. Proddatoori! I love the reassurance that I'm in good hands when I feel that life is giving me too much to handle! Epic Care is lucky to have you all the way from New York!

I had an extremely disturbing experience here that I view as illegal, and I will also be reporting…read moreit to state authorities. It started when several prescriptions that were important, were NOT filled, and the front desk refused to take accountability, forcing me to book a new appointment and miss some extremely important medications. When I came in, Dr. Rosenthal profusely apologized for the incompetence of his front staff, and told me that he knows they can be "disorderly" and told me to call his personal cell phone in the future. On the way out, I asked to pay, and I was told that I would be billed "later." Some time later, I received a "final notice" for a bill for $30. When I called in to ask what the hell was going on, the front office told me that they had made the decision to "terminate me as a client" for non-payment. She was also extraordinarily rude and combative. I view this as not only unethical, but illegal. I will be filing a formal complaint to the Medical Board of California.

We have had many unfortunate medical experiences in our family, and as such have spent way more…read moretime in great hospitals like Stanford in CA and Univ of Washington in WA and everything in between so are qualified to make this opinion. Dr. Rosenthal sets the standard for a medical professional. He not only knows his medicine, but has a bedside manner unmatched by any we've come across. He cared for my mom for many years before her passing. Everytime she was in the hospital, he ALWAYS showed up to check up on her. When she had difficulty traveling to the office, he made made house calls. He is very calming and a great listener. I wish other doctors and hospitals tried to be just a little bit like him. Professional. Punctual. Compassionate.

REVIEWER #5 I love my doctor, Dr. Titov that is!…read more I've been coming here for about a year now and has been such a HUGE difference from when I was with Kaiser (Ooh Kaiser, you are my worst enemy!). Dr. Titov actually shows compassion and care! My first visit with him was longer than 1 hr., could you believe that? (Kaiser only gave me 15 mins before moving me forward like I was a piece of paper, UGH). Dr. Titov actually listens to me and heard me without any judgment. At the time I went to visit him, I was dealing with a lot of emotions, weight challenges and just not happy with myself and he guided me through the problem to help me find a solution. Dr. Titov has bettered my life by sending me to a weight loss physician (which I see every month) and I'm happy to report that I no longer have to deal with high blood pressure or swelling! Everything I ask for, Dr. Titov goes the extra mile to make sure it's done! Now, let's not forget those lovely assistants of his.... (DRUM ROLL, please!) The Best Customer Service award goes to....MARIAM!!! Mariam is totally phreaking AWESOME; she knows her sh*t! Every time I call and need something she is willing to help me. I love talking to her because I know she is going to pass the information down to my doctor in a reasonable time! She always calls me to inform me on what the doctor says AND....When I need referrals, she takes her time to upload my referral into the computer, makes me a copy to pick up AND faxes a copy to the physician for review. Told you she is AWESOME! It gets better though, every time I get a referral to go somewhere, they ALWAYS brag about how organized and smooth the transition was from my doctor's office (All because of Mariam!). There are times where they say, "Oh, look at this, your information is already in the system, there is no need to make additional copies". Yayy! Now, I am sure the other assistants are just as great as Mariam, but, I have to give praise to this lovely lady because I am not an easy person to deal with; I feel for her sometimes, I am too needy and want things done right away, and she never complains or acts like I am annoying her. I definitely encourage you to come see Dr. Titov, you would NOT be disappointed! I go twice a year to visit him (unless I need him for additional testing throughout the year) and he is always so pleasant! You get fast results, right away! Just how it should be! I LOVE Dr. Titov, and trust me, you will as well!

Disabled Vietnam vet. Dr's staff is horrible. I had an…read moreimportant minor emergency appointment and I just got referred to er every time saying he is not available for 1-2 months. What's the point? Can't get my prescriptions refilled. Had appointment for blood sugar reading. Said I was fine. Sent home with the staff to schedule follow up appointment but ended up in er 2 days later with a 1500 blood sugar level. I am changing my PCP. Tired of the unprofessional service.

I was extremely apprehensive about changing doctors; my last GP saw me through 10 years of very…read morechallenging medical difficulties that I am still doing my best to manage effectively. However, I have moved and was forced to make that change. I was very thorough in my research before choosing Dr. Schultz' office. I reviewed licenses with the State Medical Board, I called and talked to specialists in the area to see who they recommended, I spoke with friends and neighbors, and I called and talked to the office staff in the practices I was considering. I am so happy with my choice. I have dealt with more than my share of medical offices and this one is great. The staff has been kind and patient, and they have taken care of all my referrals, billing, and prescriptions with great care. I also have been very impressed with the sweet way they care for the older patients I see in the office. Dr. Schultz spent more time with me than I expected. He is thorough and easy to talk to. I also appreciate that I felt more like he was a partner in my health instead of a preachy or didactic taskmaster, like many doctors can seem. If there are any difficulties in this office they are doing a great job of keeping them from the patients. Hurray for them.

Dr. Schultz listens well and is practical in analysis and recommendations. He took the time to…read morecheck out my medical and family history on his laptop and answered all of my questions. He came up with a good plan for me to get checked out thoroughly since I had not seen a doctor for like 15 years!! Top it off with a H1N1 vaccine and a friendly professional demeanor with excellent front office called me twice before my appointment so I wouldn't forget -- everything you could want in a doctors visit.

The staff were very friendly. The office was quite nice for…read morea clinic and though I was a walk in patient I only had to wait a half hour. The nursing staff were pretty thorough and the nurse practitioner I had was extremely friendly, asking questions and seemed to take her time listening to me more than my own doctor. May come back in other non emergency situations if my doctor is not available

Update (6/26/26): updating my review to 2 stars because charge was canceled by the billing…read moredepartment and no longer shows up in my bank account. But it shouldn't have taken 3 weeks to resolve the issue. Horrible communication and inability to correct a mistake on their end. I needed a TB test for grad school and a lot of urgent cares didn't take insurance for the test. When I made the appointment on June 4th, the person I spoke with said they take my insurance. When I arrived for the test on June 8th, I was told the test wasn't covered by insurance and was $69. Since I needed the test for school, I just paid the fee and it was a little lower than some other places. However, they should have told me at the time of booking so I could have been prepared to pay or go elsewhere. The bigger issue is that they haven't refunded the $50 fee I was charged when I filled out my information online. The online portal just asked for my card info but nowhere did it say I'd be charged a fee. When I went to get my results read on 6/10/26, I showed the receptionist a screenshot from my bank account and she said that was a no show fee and they would refund it since I showed up to my scheduled appointments. When I check my bank account two days later, I don't see the refund. I've made several calls and the people I talk to keep saying they'll look into the issue yet my bank account doesn't show the refund. One person I talked to said I shouldn't have been charged the NSF because I had a TB test, not appt. It shouldn't take 3 weeks to refund the fee and am seriously considering taking City Health to small claims court. The person who did my TB test was friendly but I would not go back to City Health due to the above issues.

Dr. Dhawan canceled my appointment less than a day before it was scheduled. Next available…read moreappointment was two months later. They were unapologetic and didn't seem to care. Sorry, this is horrible service.

Very rude not friendly hard to understand!! The worse to schedule appt.front desk only considerate…read moreperson in there

Jimmy Ko is fabulous. The only Dr in Kaiser so far that has taken a serious look at my personal…read moreproblem (gluten intolerance) and even read a bunch of papers and information that I sent him about the latest research. OK, so there wasn't much he could do for me, but that's because the research on gluten and cross-reactions is only just being done now and there are no properly established tests for figuring out what your own particular immunological cross-reaction triggers are. What I appreciated was his honesty about the limits of treatment and his investment of time and effort in studying the subject and his spending quite some time on two separate occasions on the phone with me to discuss all the science.

I scheduled what I expected to be a routine check-up, which should have been covered as preventive…read morecare. The visit lasted less than 10 minutes. The doctor asked a few general questions, and I briefly mentioned a minor stomach issue. She suggested an ultrasound, and that was it. To my surprise, I was later billed for a full medical office visit, not a preventive exam. This kind of billing practice feels misleading and disappointing. It seems that simply mentioning any concern, no matter how small, can turn a basic check-up into a more expensive, out-of-pocket charge--without any clear explanation at the time. Patients deserve transparency and fairness, not surprise bills over routine care. I wouldn't recommend this office to anyone who values clear communication or ethical billing.

I was so excited to find a new doctor that I liked in the area. My old doctor who I very much liked…read morewas an hour away without traffic and it just became too painful to get there. Dr. Ghevariya is kind, patient and comes across as very competent. She worked with me on some health issues i have and pointed out how I can fix them with diet and exercise. She was insistent without being overbearing and just great to work with. Unfortunately it is outright impossible to get ahold of her or the office. They will not answer the phone under any conditions. I tried to book an appointment today and called SEVEN times and still could not speak with anyone to book an appointment. I'll likely continue to try and work with her in the near term, but if you don't want a run-around trying to get an appointment you should look elsewhere.

BEWARE! This office is very UNPROFESSIONAL and Dr. Christi Cheng is emotionally unstable and rude…read more When you call to make an appointment the guy that answers the phone works from home because there are children in the background yelling - he has you on speaker phone so you can barely hear him. I was taking my son in for a follow-up post ER visit after having several focal seizures and was going to request a referral for a new neurologist. Long story short, Dr. Cheng became UNHINGED when she looked at her computer schedule. The appointment was noted on a different day, but when I told her the scheduler gave me this date and time she began yelling at us that she needed to see the new patient first and we would have to wait (mind you, we're already seated IN her office). When I told her that we had another appointment and that we couldn't wait, oh, she really got confrontational! I told her it was very unprofessional of her to react that way in front of my son who wasn't feeling the best. I had to calm him down in order to avoid causing another seizure. We left the office without the care he needed and felt very shocked, disheartened, and discriminated against.

Do not, under any circumstances, do an online appointment for birth control here. I found her…read moreoffice through zocdoc and just needed a prescription filled until my Gynecologist could see me. They billed my insurance for a well women's visit instead of telehealth. (Literally impossible over the computer). Which meant when I received a real well woman's visit that I'd been waiting for, my insurance wouldn't cover it. The mistake wasn't discovered until after they billed it to insurance. Leaving me 300$ to pay out of pocket. When I called the office to fix the visit I received a "too bad so sad. And general we do not care attitude. I will never be returning online here and am warning everyone of my terrible experience.