Live Aqua Resort Photos
Recommended Reviews - Live Aqua Resort
Start your review...
Reviews With Photos
VENTAJAS: Está en la zona hotelera, en muy buen lugar, empleados muy amables, ¡la alberca grande espectacular!, el brazalete como llave se me hizo perfecto y muy práctico, muy padre la bienvenida, SÚPER AMABLES, y no se diga el Chef en el primer desayuno. DESVENTAJAS: ¡Lamentablemente MUCHAS!. 1ª- El primer día pedimos cobijas y sodas, pero como tardaron mucho, mi esposo llamó para decirles que no las trajeran hasta que regresáramos del restaurante, porque dejamos todas las maletas abiertas, con pasaportes, dinero, etc, y para eso dejamos la estrellita ZZZ de la privacidad puesta, ¡Y AÚN ASÍ ENTRARON A LA HABITACIÓN!, me pareció bastante mal, y otra cosa, las habitaciones tienen sensores para saber si te encuentras ahí o no, ¿con qué finalidad?, ¿espiar?.....¡MUY MAL!. 2ª- El hotel es oscuro, parece que está cerrado, no tiene vibra, se ve solo, sin ambiente, callado, ¡SIN VIDA!, aburrido; cuando veníamos de cenar, caminando en la rampa, la muchacha de la entrada nos vió batallando con mi mamá de 81 años subiendo y nos dijo que podíamos entrar por una puerta, pero como está tan oscuro, no pensamos que estuviera funcionando, todo es muy separado, oscuro, sin vida, no sé, no nos gustó, ¡ni comparación con el Riú Kukulkán!. 3ª- ¡NO HAY DONDE COLGAR TOALLAS ADENTRO DE LA DUCHA!, tienes que agarrarlas desde el lavabo empapando el piso y muy peligroso el resbalarse, y en los 2 ganchos que hay para colgar están batas del hotel, se están cayendo y parchados con pedazos de tapiz (muy naco ), como de hotelucho barato, ¡no hay más donde colgar las toallas mojadas y los trajes de baño!, ¡FATAL Y MUY MOLESTO SE ME HIZO ESE DETALLE!, también había leído malas críticas de huéspedes que les ha tocado bañarse con agua fría, ¡y una mañana me tocó a mí! , ¡jamás salió agua caliente!, y la regadera para abrirse durísima, los focos de los espejos fundidos, los lavabos yo creo están tapados porque sonaban muy feo cuando se iba el agua, la taza del baño como para niños, casi en el piso, y vieja, con la tapadera de plástico que se atora y cuando la bajas rechina horrible, no hay privacidad para la persona que se quiere arreglar en el tocador y la otra bañándose, las persianas del baño, no cierran bien, se vuelven abrir solas. 4ª- La terrible condensación que se forma en la habitación cuando abres el balcón porque el AC no para de funcionar, el piso empapado, peligroso, y el ruido terrible en la puerta, tuvimos que tirar una toalla para callarlo; la ropa y lo demás húmedo, lo que en el Riú Kukulkán NO SUCEDE. 5ª- ¡La TACAÑEES en la comida!, POR EL DINERO QUE PAGAS....., ¡FATAL!, me impresionó cuando fuimos a comer unos tacos de pescado al Azzur (creo que es el nombre del restaurante si no me equivoco), unos tacos de pescado frito NECESITAN un aderezo cremoso encima, o salsa cremosa porque son secos y más con el repollo, ahí dice que vienen con aderezo de chipotle, que es una untada como de un dedo a un lado del plato para los 3 tacos, ¡nada más!...........pedí más aderezo, jamás lo trajeron, pedí salsas y me trajeron una de habanero en un miserable contenedor de menos de un centímetro con la mitad de salsa, pedí otras porque mi marido y mi mamá no comen habanero....y el mesero dijo: ¡NO HAY SALSAS, SÓLO TABASCO! , ¿en Cancún México NO HAY SALSAS? , ¡NO LO PODÍA CREER! , ¡y los tacos estaban buenísimos!, pero sin aderezo, ni salsa NO, los limones casi cortados en 20 pedacitos, pero te dan sólo te dan 3, otra, mi marido pidió unos waffles con pollo eran como para un niño, con 2 tiras de pollo, como que todo muy medido, muy poco de todo, el guacamole también te dan un miseria, vuelves a pedir y jamás te traen, como si estuvieras en una degustación, nosotros acostumbrados al bufet y los restaurantes del Riu Kukulkán donde hay de TODO, en grandes cantidades, ¡y el Live Aqua muy mal!, lo que si me fascinó fueron los "chilaquiles griegos", y el pollo asado afuera, ¡a mi marido le fascinó al igual que las costillas!; en el bufet NO puedes disponer del tocino que deseas , ¡TODO DEMASIADO MEDIDO EN LA COMIDA!, y por el dinero que pagas NO se me hizo justo. 5ª- Y la última, ¡qué frías las albercas redondas! , nos dijo un empleado que la única que usa caldera es la grande, desilusión porque están padrísimas, sobretodo la que está con vista al mar, y todavía después del dineral que pagas, ¡tienes que rentar las cabanas! , o sea no es ALL INCLUSIVE!. Nos desilusionó BASTANTE porque pensamos que era un hotel del primera y no, es un hotel viejo, remodelado, oscuro y sin vibra, definitivamente no volveremos.
Overall, this was a great resort. We went in with really high expectations for the food based on a lot of research we did - our expectations were too high. The food for the whole stay was average. A few bad meals, a few above average, but overall just good enough. Which is to be expected at an all inclusive. The highlights were the pool and the service of all their team members. Every person we interacted with was incredibly nice and helpful. The pools were great! We loved that they were different temperatures too, what a fun bonus. We arrived at the pools around 8am each morning and there were plenty of options to where we wanted to grab a spot for the day. The cabana prices were high, and based on our experience not necessary when there are so many options. Food - I was really looking forward to the sushi, which was truly terrible. I also had read reviews that they had "the best pad Thai ever" at Hidden Garden, it was the worst pad Thai I've ever had! The smoothies for breakfast were amazing, I wish they were available all day. MB was also great, we went there two nights in a row because the food was definitely the best at the resort. Overall, I would recommend this resort for a quiet all inclusive trip.
My boyfriend and I came here for the first time this past year, and it exceeded our expectations! We booked an Aqua Club room, which came with exclusive amenities and butlers. Aqua Club Lounge: - Bartender was incredibly sweet, funny, and quick with the drinks. - There were live singers every night we were there, which added a nice romantic vibe to the evenings. - As a huge coffee girly, the lattes were latte-ing. Service: - Our butlers were attentive, responsive, and super friendly. They checked in regularly and went out of their way to make sure we had everything we needed. - Poolside drink service was lacking. We ended up walking to the bar ourselves because the servers didn't come around that often. Food: - Room service was a huge miss. We ordered late one night, and the food was incredibly bland. - Restaurants were all pretty great and served generous portions. - Siete's breakfast buffet became our go-to almost every morning because they offered a plethora of options for everyone: pastries, omelet station, smoothies, fruits, etc. - MB was easily our favorite restaurant. We ate here twice, and all the meals were fantastic! Vibes: Crowd was a mix of families (no kids) and couples of all ages. The resort was relaxing and quiet for the most part so if you're looking to party, this probably isn't the place for you. Activities: They have different activities going on throughout the day: yoga, bingo, volleyball, archery, aqua aerobics, etc. We did a bracelet-making class, which was super chill and made for such a cute little souvenir. Definitely check out the Circus Show at night!! Tips: - Snagging a pool chair was tricky so either grab one super early or keep an eye out for empty chairs throughout the day. If you want guaranteed seating, cabanas are available for $80/day. - If you're sweaty and want to eat somewhere with AC, skip the Varenna and Hidden Garden.
This was our first time at this resort and it lived up fully to our expectations. The resort was clean, well staffed and offered a lot of amenities. The selection of restaurants and small eateries on the resort was great as well. The pool was well staffed and provided good amount of chairs and sun loungers. There are also plenty of cabanas but those are around $75/day. Depending on where you want to sit, this could be a great value because some cabanas face directly to the ocean and they offer a 20 minute foot massage that is included in the price. The pool areas offers various activities all throughout the day so you'll never be bored. The daily breakfast buffet offered a good amount of options for breakfast and our favorite was the omelette bar where they make an omelette with whatever ingredients you desire. There's also a store inside that has Starbucks coffee drinks which is a nice touch. The restaurants on the property are all delicious and provide a good amount of food for dinner. Our favorite was MB. The Italian and Thai restaurant was also delicious. The room was clean and had plenty of towels and toiletries. The only downside is the "bell" that they use for entry. That thing sounds like an electric chair going off, it's not subtle, it's loud and if you forget to put your "do not disturb" door hanger, prepare to be woken up by a not so pleasant noise. Also, the air diffuser they use can be a little overwhelming at first, but then the nose just gets used to it. They use the scent technology all throughout the resort. The hotel sits right on the beach and is really convenient for walks on the beach and taking a dip in the ocean. There are also plenty of cabanas and sun loungers on the beach. Overall this was a very good experience and we plan to return in the near future.
Visited at the end of March to attend a wedding at the resort property. We scheduled local transportation which was a breeze coming from the airport to the resort. Our luggage was immediately checked in and we were able to check in even arriving early around 11 am. Our particular room was ready and we checked and our luggage was promptly dropped off. We stayed in an oceanfront room which had a beautiful view with a seating area inside and on the balcony. The room and bathroom were very clean and well stocked. I like the aromatherapy touch in the resort and in our rooms being able to choose which scent you wanted was very nice. I loved the separation of the toilet and shower by a wall and doors for privacy when using either. The water pressure and water temperature in the shower was great although there was some water draining from the shower during use. We would generally put a foot towel down to contain the water. The room was serviced twice daily so we were never without towels, etc. I also utilized the laundry service which was reasonably priced for three pieces of clothing and it was returned the next day. The staff was generally very courteous and helpful (we only had one less than courteous experience with a waiter at the Hidden Garden on our last evening). The food at the restaurants and by the beach and pool area was great - I cannot say enough about the fresh fruit and the grilled ribs and chicken so well seasoned and cooked with flavor. We ate daily in Siete for breakfast (the smoothie station you will need to go to first because it fills up because the smoothies are sooo good). We also dined at Hidden Garden where I enjoyed Indian cuisine which was delicious (but a small portion). All inclusive so it was nice not having to continually carry payment and only the gratuity needed for the staff. The last two mornings of our stay there appeared to be construction in the room next door or our floor which was disturbing - we did alert the front desk staff and it would generally stop around a certain time. Getting beds and chairs at the beach was generally easy but for the pool it was the hunger games usually having to place towels or bags on chairs early to 'reserve' them (there are no reservations for chairs only for the larger cabanas for an additional fee) We also experienced the spa which was amazing. Highly recommend visiting during your stay. The spa ritual is so relaxing and the couples massage in a combined room was great. Would definitely stay again. $$$
My wife and I recently stayed at this resort for our 30th year wedding anniversary. As soon as we walked in, we were greeted with warm, welcoming, smiles, and the concierge came over and introduced himself and gave us nice cool moist scented towels for our faces. It was so refreshing and a nice touch! Our concierge, Abel was so friendly and welcoming to us. He explained everything about the hotel, where everything was located, the restaurants, things to do, and even gave us a free 2 hours couples massage and a free day use of a cabana. in exchange for listening to a sales presentation about joining their resorts discount program. Well, at first I was so not wanting to do this at all. I kept thinking of these high-pressure timeshare program sales presentations. But my wife and I really wanted to do the two hours couples massage so we bit the bullet and did it. I'm so glad we did because it was so worth the hour that we listened to the presentation. There was no high-pressure tactics whatsoever and although their offer was tempting, we just politely declined and that was it! No hard feelings or no awkwardness or anything .They gave us the vouchers just as they promised, shook our hands, smiled and told us it was a pleasure to meet with us. Everybody at the hotel from the registration staff, to the housekeeping staff, to the restaurant staff are also pleasant. They always smile and make eye contact with you no matter where you are. You could just be walking through the corridor and come across a resort employee, and they'll smile and greet you and ask you how you are enjoying your stay so far. They really do treat you like VIPs at this establishment. There are many restaurants there and we went to just about all of them as they were all inclusive except for one which was not all inclusive. We enjoyed every restaurant where we went to, and I did do reviews on those. The pools are fantastic. They have several pools and our favorites were the Swim up bar pool and the infinity pool. The poolside drinks I discovered were not very strong. Although you can request regular cocktails and those do seem to be stronger, the fruity tropical drinks seem to be pretty weak in comparison. A lot of times I would just order the beer and that way I knew I was getting the alcohol content that I wanted. The resort is literally right on the beach and it makes it so nice to be able to walk down from the swimming pool area right down onto the beach and walk out to the ocean and jump in the water. They have cabana's and Beach recliners there that you can reserve and rent or if they're not being used, you could just grab one as we did. There is the problem with the seaweed on the beach, but it didn't bother us. I found the seaweed is to be dry and not slimy and ipretty short stemmed, kind of like mini bonsai plants? But it doesn't really matter what hotel you stay at in Cancun this will be an issue. They do have the outdoor showers for when you do come off of the beach you can wash all the sand, and any seaweed that you might've collected in your swimming trunks off of you. There's even complementary soap, shampoo and conditioner there as well! All in all a fantastic five star stay and we can't wait to go back to this hotel again. I don't even think we need to look at any other hotels when we decide to go back.
I haven't been back to Cancun since college so 25 years ago. This place was the perfect 5 day, 4 night getaway in early November. We even got to celebrate dia de muertos. We reserved an ocean view room and they gave us a lobby floor room. Plus--didn't have to take much elevators, they gave us some perks to replace what we didn't get. Con - it's loud at night until at least 10 pm with the nearby bar. I'd probably opt for the highest floor next time instead of the perks. The place is a nice size with several restaurants, enough pools and space without the crowd of a lot of people. We easily got pool loungers. We played bingo twice, enjoyed pool aerobics, and someone hired a DJ at the small pool with the swim up bar. The breakfast buffet everyday was perfect. All the servers were kind, fun and attentive. We got a butler, who reserved our restaurant tables and answered our questions. First time having one so not sure what else they do. The location is nice because it across the street from the mall. I personally loved how they were constantly cleaning the bathrooms lol. So the floors were not wet or sandy from the beach or pool. All the restaurants were so good. Quick 20 minute or so trip from the airport. We had an amazing time. I can't wait to come back!
This is a review of our 5 Day, 4 Night stay at Live Aqua Cancún.b Service: The overall service was exceptional, a 5 Star experience, the staff is extremely attentive to the customer needs, always willing to go the extra step to ensure a great stay. Everyone was very helpful, making recommendations, ensuring everything was perfect or as close as it could be. Nearly all the staff spoke English or could quickly get someone to translate. Upon arrival we were met at the front door, staff Welcomed us, secured our luggage and escorted us to the front desk. We quickly got checked in and were escorted to our room, after an unfortunate delay. The only negative was the staff member with Fiesta Americana, she was initially very helpful, explaining the resort layout, pools, restaurants, activities, etc. I had commented several times it was a long day, we both were hungry and really wanted to get settled in. Instead we got the sales pitch regarding their membership club. Honestly, if that chat had not happened and it could have happened organically it would've gone much differently. Accommodations: The rooms are well maintained, very clean, with a modern feel. They provide each guest with a bathrobe, slippers, there is a pool bag and a rubber duck, you can keep the duck and slippers. There is a mini fridge that is stocked daily, and if you ask for something specifically, the staff will gladly ensure you have it. The only negative was our room was located on the mezzanine level, above the night club, so we heard that each evening. This might not bother someone visiting for the night life, that just isn't us. Restaurants/Dinning: When we arrived, we were both hungry and unfortunately because of the forementioned delay we ended up at the Sea Corner restaurant, as they were preparing to close. It apparently was the only thing still open, so it was our only option at that time. I ordered the fish and octopus tacos, it was very disappointing and we did not give it a second look on this trip. For breakfast, we primarily ate at the Siete buffet, which has an assortment of options. We especially enjoyed the freshly made omelette or scramble, along with toast and yogurt. One of the truly enjoyable experiences both from an entertainment aspect as well as flavor was the smoothie station. There are so many options, so we simply said I would like something like and just let the staff do their magic. We did also have breakfast one morning at Azur, I had the chicken waffles and she had the big cakes breakfast. It was good, but honestly, the buffet was better due to the options available. For lunch we tried and found to be the best food we ate on our visit was at the barbecue available mid day just off the Main pool area. They offered barbecue ribs, chicken and chorizo, along with steamed vegetables, white rice, and a salad bar, absolutely awesome. We tried the Sushi Station one evening, it was OK, she wouldn't eat it. It was comparable to supermarket sushi. So we also tried the room service, the pizza was not good, undercooked. The Chicken Club sandwich was again OK. MB was our last night dinner experience, it was also extremely good, the food was all amazing, you must try the habanero soup, has a hint of heat, but mostly great flavor. The filet mignon and salmon steak were perfectly prepared with exceptional flavor. As this is an included restaurant with the stay, I could easily see it being a nightly experience. Unfortunately, we didn't get to try Varenna the Italian restaurant or Azur for dinner. Hopefully on our next visit, Carnivore is not included in the resort package, we thought about going one night but chose MB instead, best decision for the cost (included so no extra) Pools and Ocean: They have a total of seven pools, each having a slightly different temperature. The Infiniti pool looks out over the beachfront and ocean, it was slightly cooler than the Main pool, still very comfortable. The Main pool stretches the length in front of the resort, it felt warm almost like bath water. There is a pool bar off one side, with music at times, it was normally crowded. They have several activities throughout the day in the main pool, such as pool fitness or bingo, led by resort staff. One evening they had a Circus show with a Buffet Dinner, greatly enjoyed the show, missed the dinner but it looked good. During our stay, it was what they call red flag days, not really sure what that means because we saw several people going into the ocean, and the lifeguard simply watched to ensure nothing bad happened. The beach itself is a beautiful white sand, extremely well maintained and free of seaweed or any debris. Sorry unable to add pictures, I have tried for 3 days.
Loved loved loved this resort. I believe I went during non-peak time (early April 2023) and the resort was not packed at all. It's not a large resort but very manageable. The resort activities are mediocre compared to others but honestly it didn't bother me. I did enjoy the silent disco party. The rooms were very clean, inviting and modern. Some of the cute room amenities were the bedroom slippers and comfy robes, the beach slippers and the beach bag (pictured) to use during your stay. There are many restaurant options to choose from; with only one Carnivorous, being an additional charge. All other restaurants were inclusive. The food is well plated and beautiful! They definitely take their time with presentation. The food is also delicious. My fave was the SeaCorner restaurant! The cocktails however, were way too sweet, that was the general consensus with our group. With 4 pool options, a jacuzzi and the immaculate beach, you have many areas to enjoy the sun. The spa experience was also wonderful. Of course it's an added cost but the hydrotherapy is included in all spa packages. You definitely can miss the candle massage. I'm not sure how it differentiates from the other massages; it felt like a regular massage. The hotel is on the strip if you decide to venture out and it is steps away from a Luxury mall. I would definitely return!
This was my first all inclusive beach resort experience, and it was nothing short of amazing. Live Aqua is for adults only. Our room type was the Premium Aqua Club Front, which gives you extra access to the VIP lounge and personal butler. Let's talk about these amenities! *VIP lounge: To be honest , we only used the VIP lounge twice to grab some quick hors d'oeuvre and dessert. They do have a nice bar, and will offer you champagne upon arrival. It's a nice area to chat and relax away from the crowd. *Personal butler: Our butler mainly communicated to us via WhatsApp. It was convenient to text them any questions/requests. Kudos to the butler for making us dinner reservations. I really love the daily text that details all the available restaurants, hours, and activities for the day. Now on to the inclusive info regardless of room type. *Gym: They have a very nice gym that includes cardio machines (elliptical, treadmill, stationary bikes), smith machine, dumbbells, and other weight machines. I'm in love with their unique cable machines on the back wall - make sure to check this out. *Pools: There are multiple pools throughout the resort. My favorite is the infinity pool, which gives you the perfect view of the beach. Each pool is not deep; the water goes up to the chest level at most. There are lots of lounge chairs. For certain pool cabanas, you will need to pay an extra fee to reserve. If you're interested in water aerobics, it's a fun activity that includes loud music and dancing. *Bars: It's easy to get a drink all over the resort. They have bars throughout the place. For example, there's a bar by Azur restaurant and Siete restaurant. Workers will also stop by to offer you a drink when you're hanging out at the pool. At night, you can also to Egos bar for some karaoke. *Starbucks: Yes, they do have Starbucks here! It's located inside the gift shop. The awesome part is it's included in the package. Menu may be limited, but it's a fast way to get your dose of caffeine and pastry. *Food: As a foodie, I'm tempted to write an entire essay on this, but will refrain and do individual restaurant reviews later. They have a variety of cuisines. You can get Italian at Varenna, Mediterranean at Azur, seafood at Sea Corner, Mexican at Siete, etc. For those desiring to stay in the rooms or missed the operating hours of the restaurant, don't fret. They have room service, and will deliver the food right to you. The delivered food was amazing along with the presentation. One of my favorites was the margherita pizza - so crunchy and cheesy. The hubby loved his fresh ceviche. Overall, the food is about a 3.5 to 4 stars, but the service across the board puts it at a 5 star. *Beach: Take advantage of the beautiful beach at the resort. Plenty of people walking or running along the beach. They also have swings and hammocks for a quick break. You can't beat the warm, clear water and beautiful sunset here. The resort is located along the hotel zone. There are a lot of tourists walking along the street. It's easy to walk to the mall, which is conveniently located across the street. We were also able to hop on the bus to go the the flea market and Playa Tortugas to take the ferry to Isla Mujeres. You can't get lost finding that red bus taking you down one road for $1 per person. We went at the end of January, and the temperature was around the mid 70-80s. It will occasionally rain for 20-30 mins, then stop. I highly recommend this resort - excellent/friendly customer service and amazing food!
Are you kidding? This place is like no other other really engulf what hospitality is especially the food the beverages and overall service. One for the bucks the views are beautiful. The ocean was clean and although my mentality was party party party really it was drink pool go to bed and I'm not mad at that.. however I will say it was kind surprising the music they played in every are was very American and not at all party vibes close to moderate spa tunes which had me a little taken back. Other than it was amazing and I'd. Recommend to anyone who is looking for a romantic get away this is a must
4 years ago
This was our first trip to Cancun, and after 12 years of marriage, our longest trip away from home. We booked this trip through Costco travel so everything was booked as a package: the airline, shuttle to and from the hotel, and the stay. Anyway, we decided on Live Aqua after much deliberation, taking into consideration all the other All Inclusives. We eventually narrowed it down to Live Aqua and Le Blanc since we didn't want to go to a party-centric resort, nor a family friendly one being that we left our own kids behind for this trip. We also wanted to go somewhere that had good food, as we normally plan trips around what to eat. A lot of the more recent reviews for Le Blanc seemed to bemoan a decline in quality, and the fact that it was considerably more expensive than Live Aqua, we decided to go with Live Aqua. For those wondering, when you book through Costco, the shuttle service (at least as of August 2022) is BD (Best Day) Experience and the workers and shuttles are red and blue. After you get through customs, just walk past all the people trying to flag you down and look for the booth that says BD Experience and the people in red polos that say BD Experience. They will require you to download a BDExperience app (it sucks, but you need it until you leave) When we arrived we skipped the lobby area and went to the exclusive Aqua Club Lounge area for check in. It was a pretty quick process and they call a "Butler" to escort you to your room. The butler basically acts like a personal assistant for you while you're at the resort. They communicate via whatsapp so download that if you don't already use it. We had a $50/day resort credit that could be applied toward the spa, food/drink upgrade, room upgrade, and the "romantic dinner". This credit is applied at the end of your stay, and they do not carry over if you don't use it. We used this credit on lobster our first night and massages. Some other reviewers mentioned that it applied toward cabana rentals and so we erroneously assumed it would apply to our 3 cabana rentals, but they now exclude the resort credit from being applicable to the cabanas. Oh, well, our mistake, but we don't regret renting the cabanas. There are 6 places to dine in, 1 of them is not part of the all inclusive dining experience, and 3 of them are only open in the evenings. Aside from these "restaurants" there are various carts, bars, "corners", etc. that offer food during various parts of the day such as a taco cart, sushi bar, and paella style cook station. MB is the upscale dinner location where guys have to wear pants and they serve American inspired meals that include the use of molecular gastronomy (yuzu gel balls, emulsified foam, etc). Our favorite restaurants were Siete for dinner (Mexican), MB for dinner, Sea Corner for lunch (seafood), and Varenna for lunch (Italian). The breakfast buffet (Siete) was what you would expect for a breakfast buffet - my advice is to stick to the smoothie bar and omelet stations. Avoid Azur for dinner (Italian) and the lebanese food. To help people like myself who are trying to figure out the quality of the food, I will try to compare some of the resort's restaurants to popular restaurants in the US that I've tried as well as our favorite menu items. Siete (dinner) - Kind of like an upscale Javier's. We enjoyed the Seared Tuna, Fish Aguachile, both soups, Pork Ossobuco, and the lobster tail (costs extra). The lobster was slightly overcooked, but it was probably the biggest lobster tail we've eaten. MB (dinner) - Hard to compare this to anything we've had before, but a lot of the cooking styles used some advanced food techniques we've seen on some of the popular cooking shows. Do yourselves a favor and order the habanero soup and the brownie dessert. Hidden Garden (Dinner) - a better PF Changs. They have cuisines taking influence from Japan, China, Thailand, India, Vietnam, and Korea from what I could tell. The flavors are there, but they also are a bit lacking in the authenticity of each country's flavors. Sushi Corner - the fish is fresh, but the rolls are a bit lacking. If you're just looking for the taste of sushi with no expectations of omakase quality sushi, then this will hit the spot. You can also ask for sashimi. Chef's Taste - located next to Varenna, they cook something different each day around 1:45pm (ready by 2ish). We tried the fajitas and paella. Sea Corner (Seafood) - the view from this restaurant overlooks the beach and volleyball court. The seafood soup, ceviches, and fish tacos here are amazing. Varenna (lunch) - Italian food that is (to me) a better version of Maggiano's. My favorites were the Arrabiata and Spaghetti Matricianna. Grill (Lunch) - The burgers are much better than you would expect. Things I wish were better: - I wish they had fresh churros - Chips were stale half the time - Most of the baked goods were stale - Daily resort credit is limited in its use read more
2 years ago
5 years ago
Love this resort! Excellent service, rooms, staff & food. All exclusive. And the best part is that it's adults only!! Win win !!!! read more
2 years ago
3 years ago
Eden the Mojito man is amazing. Wonderful attitutide and best triple mojito on the planet!! read more
7 years ago
With all of the nicest staff, breathtaking views of blue waters, they offer good spas, several dining options with delicious menus, absolutely perfect infinity pools and cherry on top: liquored coffee on fire! We'll revisit for sure! read more
3 years ago
2 years ago
5 years ago
If I could give ten stars a would. Let's start from the moment we walked in the door. They took up our bags and we went to a social area where they greeted us with mimosas /shots and finger foods. The rooms and the view were nothing less than amazing. The staff catered to our every need. I'm especially fond of MONICA, she is the best server I've ever had. No matter how many times we requested more drinks poolside she was there, even without us asking. I totally recommend and I will be back!! read more
3 years ago
3 years ago
this is by far the best all-inclusive resort i've ever stayed at. the amenities and service were top notch! they have numerous restaurants serving a grand variety of foods including italian, asian fusion, mexican, and american fare. i absolutely loved how nice the resort smelled. the grounds are clean and nicely maintained. the pools were amazing. the views were to die for. my favorite part about this resort is that all of the rooms are ocean view. 10000/10 would recommend! read more
First time to Cancun staying at the Live Aqua December 2019. Tonight is our 6th night; 2 more nights in warm paradise before heading back to winter in the states. Why does it always go so fast? CHECK-IN: We arrived at 5 pm and were immediately greeted by Oscar by the revolving door. He had a clip board, looked up our names, and escorted us to the front desk. The front desk offered an ocean view room upgrade for $80/day but we declined. We had the option of putting our credit card on file for incidentals. I recommend doing this; otherwise, you can't charge anything to the room. However, beware they will put a hold on your card; ours was $620 for 8 days/7 nights. SHARKS: Oscar brought us wet hand towels and iced tea. After we were checked in, he told us he was our concierge and wanted to show us the resort layout. Thinking he was offering us a tour, we followed him and sat at a table in the lobby. Five minutes after the "where are you from?" and "what would you like to do?", it dawned on us that he was dun dun dun...a timeshare shark! After vowing never to fall for this due to a bad Vegas experience and warned by reviews, we were like sheep to the slaughter oblivious to this smooth tactic. He was dressed in resort uniform and seemed so nice. After 30 minutes of him piling on the freebies including a romantic dinner, a cabana, and 50% off the 2 excursions, we weakened and gave him a $10 deposit promising to spend our breakfast the next morning plus 30 minutes to listen to the pitch. That night, I spent over an hour searching through Tripadvisor and Yelp but couldn't find one positive post on the pitch. The next morning, my husband went down and cancelled...too afraid to ask for our deposit back. Lesson learned: Beware of hotel staff bearing cold towels and tea! SERVICE & TIPS: Except for the sharks, we loved Live Aqua. The food was good and service was exceptional. Although the staff did not expect tips (as evidenced by no tip jars), they were grateful when they got some. We were glad we heeded the advice of a friend who told us to bring 100 $1 bills and 100 $5 bills. We tipped breakfast waitstaff $3, dinner staff $5-$10, and other staff members $2-$5. A shout out to 3 of the hardest working amigos: Pedro who made mouth-watering ribs between noon and 3 by the pools, Marco who whipped up decadent smoothies at Siete breakfast buffet, and Javier's who crafted delicious sushi from 5 pm to 10 pm. FOOD: We used our $50 daily resort credit on meal upgrade (I don't recommend the lobster - they grilled it so it tends to be dry. Hubby loved the rack of lamb though) and cabana rental. Our favorite dishes at each restaurant: Siete - omelets and smoothies. MB - watermelon salad, duck salad and braised beef ribs. Azur - salad bar and fajitas. Hidden Garden - most dishes were really salty but we liked the gyozas and Mushu duck. Varenna - grouper & lasagna. In room dining is not that good (greasy and salty soups). Poolside food was so-so. For lunch if you are by the pools, I recommend doing the self serve and get the ribs from the grill or the daily special wok creation at 2ish infront of Varenna. There was also a crepe cart outside of Siete from 4-6 pm daily and a hamburger/hot dog cart 3-5pm close to the pool area. CABANAS: All cabanas with drapes + the 9 beds against the edge of the long pool overlooking the ocean cost $75/day. We loved our cabana in the mezzanine between the pool and beach. They were so nice to have when the sun was beating down. Each rental came with a 20 min foot massage. OTHER HINTS: We brought $4000 pesos and that was enough for souvenirs. Local vendors preferred to be paid in pesos. I got 4 mosquito bites so bring mosquitos repellent if you are a mosquito magnet like me (hubby got none). The gift shop sold them for $10-$12 USD. CONCLUSION: Live Aqua was laid back and relaxed. Night time entertainment was limited and usually lasted only 45 minutes. It's an ideal place to unwind, still your mind, and be hypnotized by the turquoise Caribbean sea. We are already thinking about booking it again next year! read more
3 years ago
4 years ago
This was supposed to be one of the best resorts in Cancun. We chose it for the adults only and all inclusive options. It's a small resort with only a handful of options. Breakfast only has one option which is a buffet, it was really good though and the smoothie guy is on point. Hidden garden and MB were our favorite restaurants for dinner. We never really ate lunch since brunch was always heavy. Room service was pretty good too! Recommend heading to the pool early to get some chairs, can reserve a cabana day before. We opted to do a Cabana on the beach, which was pretty great since you get the epic waters right In front of you. Also comes with a 20 min foot massage that was absolute heaven. Drinks are pretty watered down, and it was hard for us to use the daily $50 resort credit since there were so many limitations. Will def need to try another resort in the area next time. read more
We stayed here in December and it was a great escape from the midwest cold! Upon arrival the staff was very friendly and gave us refreshing drinks. They also shared a wealth of information about the resort and what was available. Our room wasn't ready for another few hours so they allowed us to keep or bags at the front which was nice. The only off-putting thing about our arrival was I felt that they were really pushing hard to sell their packages (dinner, massages, excursions, etc.), or rather have us get discounted packages if we listened to a talk regarding time share options. We opted out, and after that we weren't bothered again with the idea. Overall the resort was SO relaxing and incredibly beautiful. The rooms were clean and the staff was so nice. I would recommend tipping - it does get you better service here. The drinks were plentiful although they did go for the cheaper alcohol unless you specifically asked for a certain kind of mixed drink. The food was great and I probably gained five pounds while we were there, just because we couldn't stop eating! Some nights they had themed parties which were fun and sometimes they had a few activities during the day, although they were a little sparse. My favorite part of the resort was the breakfast. Absolutely incredible!!! This is an absolute must part of your stay - everything was so fresh and delicious! I would come back literally just for the breakfast! Overall we had a wonderful time! read more
4 years ago
Chose this location for a getaway vacation resort and wasn't disappointed! Staff was always helpful and super nice. Never a moment I felt that I couldn't ask for help or assistance. They have several different restaurants to appeal to your taste buds. Most locations were good but not many options for breakfast besides Siete ( buffet) and Azur ( a la carte). It's also walking distance to the Fashion shopping mall that has plenty of places to eat,shop and sight see. Other locations for shopping, entertainment and dining is a short drive away by bus or taxi. Bus usually cost ($2) and taxi is more expensive ($12-15 for about 3-5 mile distance) if you choose to venture off. We had a room with a magnificent view of the pools, restaurants and ocean. Although it rained a few days off and on during our stay it still was an awesome view and room. read more
4 years ago
I had an amazing birthday weekend !!.. spent 5 days lounging around on the resort, I reserved a cabana in the intermediate level and found it amazing... i don't recommend reserving a cabana on the beach, due to beach ordinance, no food is allowed in beach cabanas, and believe me with so many amazing food options you're going to want to eat everything.. Guadalupe makes the best nachos and burgers and they have bbq ribs and chicken available on fridays and Saturday's from 12-5pm... sushi bar was our favorite .. read more
The only reason for the two star is for their restaurant quality. They do have good food and the waiters deliver great service and the other amenities available to their customers such as having a starbucks, fully equipt gym, all adults only resort, and the multiple different pools. First off, we had booked our stay here because of the fact that it's right on a beach and the idea of a resort spa. To my surprise, when I entered the lobby to check in instead of being greeted by a resort/spa scent, it smelled like paint (very strong), and you're approach by people that work on a spa offering you inexpensive tours in exchange for time share presentation. Please! Please do not entertain them because this was the highlight of our trip that wasted a full day of our vacation. They offered as an snorkel trip on a catamaran for $40 with all transportation covered. Good to be true huh! But this is another review (please see Catamaran Isla Mujeres). The fact that this resort endorses this type of scam make me sick to my stomach. It's unacceptable and should never be allowed. The room was decent, clean, and because of my VIP status on Expedia they were nice enough to upgrade me without even asking them. The housekeepers were very good at cleaning the room and making sure everything is replenished. I've traveled every where and that's is the only resort I've been that the jacuzzi closes at 7pm--on an exclusive, all adults resort. They're reasons are bc they don't have enough people to watch the activities on the jacuzzi or that they need to clean it and put the chemicals ...but we never saw them do it. Plus we don't really smell chlorine on it, WiFi knows if they actually clean it. Will I stay here again? No. There's otter places better than them like the Westin next door. Plus they have the heavenly beds. Try them first. read more
I just got back from having the most amazing experience at Live Aqua all-inclusive resort in Cancun (Hotel Zone)! The moment I entered the building I was impressed with the building, ambiance and staff. WOW!!!! What an impressive resort. This is my 4th stay at an all inclusive (mostly in Cabo area) and by far this is the BEST. Just a warning, they do sell time shares but if you explain to them that you aren't interested, they will back off immediately. I didn't feel pressured or the need to go to their time share sales pitch - but if you want 2 free massages or dinner at their fancy restaurant you can go to one of their pitches. Hotel room was very nice and clean - I was in the King Bed Oceanfront Room. They provide Molton Brown branded everything...shampoo, shaving cream, toothpaste, etc., You will also have a nice robe, slippers, beach bag and flip flops provided in your closet. The bed is comfy, the view is amazing and the air conditioner works a little too well...a good problem to have in the heat. There is a fridge below the TV with snacks, sodas and beer. I mentioned to Alfredo that I was celebrating my birthday weekend and they had a beautiful welcome gift waiting for me - my bed was beautifully decorated (see pictures) and there was champagne and fresh exotic fruits waiting for me. I was so impressed! Pool - they have several pools but my favorite was the infinity pool with the beautiful ocean view. They also have a swim up bar but it's a bit off to the side. I would say that their pool wasn't the most impressive part about the resort. I think the staff & service is one of the best I've experienced. Everyone is super friendly and go above and beyond. Bars/Drinks - I know people say that these resorts have fake liquor, I didn't experience it. They have legitimate Belvedere, Milagro and quite a few top shelf varieties. I'm quite a expert drinker and took shots and there was nothing fake about the quality - anyone who says otherwise at this resort must not be a drinker. Also, if you feel the drink is too weak, simply ask them to add more liquor - it's all inclusive so you don't have to pay extra. I had some margaritas and mojitos that were too sweet...I'm sure it's hard for bartenders to know who wants a girlie sweet drink vs who wants an extra stiff drink so just let them know! The Ego bar is open the latest, I believe the others close by 11pm. This one closes at 1pm and it can get pretty lively. I also loved the AKA bar - there is a pool table and games located next to it. Food - they have several options so let me break it down a bit. SIETE- their buffet and the only option for breakfast besides room service. It's a decent buffet. They have someone making fresh smoothies, omelet bar and taco station. They have a pretty large breakfast buffet section with waffles, french toast, hash brown and also some Mexican varieties. They also serve lunch and dinner...but I feel the other restaurants are better for lunch/dinner as I prefer sitdown vs buffet. AZUR - Mediterrean - BEST ocean view restaurant. I thought the food was just 3 star for me. VARENNA- Italian -outside garden view near pool area. Decent Italian - salads, pizzas, calzone, pastas. HIDDEN GARDEN- Asian inspired. Everyone LOVES and raves about this place. I wasn't impressed. Maybe because I have extremely high standard for Asian food - it was so-so. What was great about this spot is that you really are in a hidden garden, the ambiance is the best in the resort! SEA CORNER - I loved it. This is all the way downstairs by the beach. You can literally eating on top of the sand. Delicious seafood options - we had the fried fish tacos and popcorn shrimp/octopus and we loved it. MB - Our most favorite restaurant but some of the dishes are hit or miss so this is what I loved (we went their twice) - First Act- Tomato Cloak and Mushroom salad was both amazing. Second Act - Garlic Shrimp and Habanero cream soup was both the best things we ate all year! Third Act - Beef Steak (bacon wrapped filet) and Beef ribs were delicious. I didn't love the fish or the pork ribs. They have a sushi station that I didn't go out of my way to try. Their room service was decent - seriously, where have you really ever had A+ room service food. I loved that they had a large variety for 24 hour room service and the food came in less then 30 min. I tried their seafood pasta and it was good enough. My bf loved his Steak Panini. We absolutely loved everything about Live Aqua. The hotel, the management, the staff, the bars, the food and the beach was crystal blue and amazing! I highly recommend everyone to check this resort out, you won't be disappointed. read more
4 years ago
I don't even know where to start. The employees of this place are amazing . Let me start with my yoga instructor, Adi. She was amazing . I did every yoga class they had while I was there . The rest of the activity crew were amazing, also. We did aqua aerobics every day with Maria , colony and Adi. They were great at getting the whole pool involved. We also played volleyball with them until my boyfriend jammed his toe in the sand . Adi also got us a private tour of the macaws . I didn't get that lady's name but those birds love her . It was so much fun . Now the restaurants.... Let's start with breakfast. Oscar was our waiter almost every morning. We ate breakfast wherever Oscar was . The eggs Benedict was my favorite for breakfast. The buffet was really good to . The hidden garden at night is so good . Rueben was our waiter there . Our service was perfection . The dumplings and the chicken satay were very tasty. All the other food was great also . Let's go to MB. We sat where we could see into the kitchen. It was really cool. Manuel was our waiter that night . He was amazing. The habanero soup, stuffed quail , garlic shrimp and the filet were so good . Everyone's food was wonderful. One night we went to the beach at midnight and watched sea turtles lay eggs . If you go please no flashlights, no flashes on pics , and don't be loud . Please respect the turtles . They take all the eggs so they can be protected. We got to see them hatching and all the baby sea turtles. My boyfriend went scuba diving and said it was great . We also had a couples massage in the resort , best massage ever . I have to mention the person that makes it all happen there , Miguel . He is the general manager at the resort . read more
3 years ago
3 years ago
Great resort to chill, eat, swim, relax and repeat. The service here is great. Staff is helpful and catering. Love the infinity pool and beaches were clean but the waves didn't allow for much swimming. Good thing they have enough pools for that. Food is better than expected. Ate at all their restaurants and particularly liked the MB, Hidden Garden and their one Italian restaurant. Room service is also included for the days you refuse to get out of bed and it was good as well. I've had a burger at this bbq joint there that I wish I'd missed out on and even the filet at the MB was too salty. I know and love my burgers, and the texture of the meat in my burger was like none other. I'm actually questioning their beef...like is this even beef? I'd like to not think about what I might have actually ate and move on. Rooms are clean and Ocean View is the way to go if you're not spending more for a suite. The walls are paper thin, it's actually crazy how many times I thought someone was in my room when it was just the neighbor. Or was it?!? Lol no for real, just be ready to hear everything going on next to you. At least the beds are comfortable. Biggest issue: alcohol watered down like a Motha!!! It seems this is something all inclusive do because I had the same complaint in Bahamas BUT they weren't that bad. Every mixed drink I had was pure sugar water with a hint of booze. I've never had 5 mojitos without a buzz. I realized at that 5th mojito, we've got an alcohol issue and we weren't the only ones complaining. I stuck to savignon blanc from that moment of realization and I finally got my buzz on. Watching the bartenders pop open a bottle was the only way to go. Come to think of it, a clear sign they water down their booze is when you never see them open up new bottles or vodka, whiskey or gin, etc. I get why they do it but it's pretty lame. Overall: Why am I giving an all inclusive resort with questionable meat and watered down alcohol a 4? Because there's no 3.5 star option. The service was excellent and for the most part, the food was better than expected. This isn't the place to get turnt up. It offers a spa like ambience, kinda quiet and a hotel to relax and just chill. Couples everywhere and few groups of ladies. Came here in July and it was super chill. Kind of too chill for my exploratory self! I didn't check out the pyramids or sight see around Mexico much because it's still Mexico and not a place I want to roam around. Besides one of the guys in our group got jacked from a cop...when we were in Downtown Cancun. So yah, leave at your own risk. If you didn't like my review, hope you enjoy the pics read more
6 years ago
IF YOU SERIOUSLY WANT TO SAVE MONEY READ THE ENTIRE REVIEW (this is not a marketing strategy). Well Live Aqua Resort (LAR) has it's own vibe. I booked it through Costco deal, and it was for my honeymoon. We visited LAR during pandemic season for my honeymoon. Resort was taking extra precautions for their visitors so they can feel safe and have great experience. We decided to upgrade our room to Room with Jetted Jacuzzi, and it was just marvelous. We had All-Inclusive package, which also includes Cabana Rental for free which came with our Upgrade. Remind you upgrade wasn't free, and honestly maybe of you are going to use Jacuzzi only once or twice with your stay, than don't waste your money. LAR might bribe you with free cabana, but Cabana rental only cost $80 a day, better than paying $100 a day for upgrade, because let's be honest you won't be in the cabana maybe once or twice during your stay. Also highly recommend look into Expedia for adventures or Tripadvisor for excursions. LAR excursion desk will charge you $100 per person while you can pay $50 on Expedia or Tripadvisor. Tripadvisor and Expedia offers same travel group as the hotel front desk. Last but not least DO NOT STOP AT ANY DESK INSIDE THE AIRPORT. These are different time sharing company trying to sale you their 90 minutes presentations, but when you exit just walk straight down at the end of your walkway look for your transporting company name and station number or if you see someone from that company check in with them. They will transport you to your hotel. MAKE SURE TO CHECK YOUR FLIGHT STATUS, and update your transportation company with your new time, because flight time changes alot, last but not least TAKE PESOS WITH YOU. read more
4 years ago
We have been coming here for years & love the resort. We decided to explore time share after being pursued. We negotiated with the head of sales. He spoke fluent English. We asked for a package that would give us an ocean front suite with a large terrace to be used during high season between Nov & December. After hours going back & forth, we came up with a set of #s that would satisfy our needs on a yearly basis. This was assured to us by the sales manager. We did not want to carry over points or have additional points each time we booked. This sales manager put together a package with that guarantee. We attempted to use our points for the first time this year. We wanted the same room that we previously used in the past. Sadly and disappointingly we discovered that the same room requires 2 years worth of points costing us now double for the same room. Upon our sheer disgust & outrage, we escalated this complaint to management. Management agreed with us & admitted that the prior sales manager was dishonest and lied to us. One would expect a company as big as Fiesta Americana would make an effort to correct said lies & wrong doings. The best we got were: 2 cabanas 2 massages A way to be able to purchase the room we want by adding more points & a lot more money just to receive what originally had made sense to own / purchase. I'm not sure on what galaxy this is acceptable? Basically, we were lied to & deceived, yet nothing can be done. There would be nothing management can do to correct the lies and actions of this salesperson. Essentially, they are not responsible for the actions of their employees. On a side note , this person no longer works here and is nowhere to be found. Also, we now realize that certain parts of the time share booklet that we received from him had been missing pages and torn out (for this particular resort). Needless to say, I was shocked and I felt violated and deceived. On a better note, I'd like to acknowledge and thank Arabi for trying to fix the issues and make up for the lies and misconceptions. Arabi was fantastic and did his best. The Food is phenomenal! Always so tasty and the staff are extremely nice and make you feel right at home! Dea and Daniel by the pool always greeted us with such big warm smiles and made us feel happy to be there every time we came by the pool. read more
My girlfriend and I went to this amazing resort to celebrate her birthday weekend. It was everything I had wished for, and a whole lot more! First of all, the grounds and room itself are immaculate. They went so above and beyond to make our stay amazing that I have no words to express how amazing our trip was. The GM of the hotel Alfredo really understands how to make his guests feel special. They had our bed decorated with died pieces of rice all written out to say happy birthday. They also had a complimentary champagne bottle waiting for us and exotic fresh fruits. We made sure to thank him and talk to him and he was really great and very gracious. The other amazing part about this resort is the food. Usually, all inclusive resorts have a very average food. That is not the case for Live Aqua. They have seven restaurants, and five of them are very very good. I would highly recommend anyone considering this resort to do yourself a favor and stay here. You will not be disappointed! read more
3 years ago
When I stay somewhere, I have this certain modern look that I like and Live Aqua was one of my choices in that regard. What won me over was the affordability compared to others that are similar and that it is an adult only resort. Our stay was great. Went there for my birthday - they wrote on our bed. That personal touch was nice. The pool can get busy so make sure to ask an employee for help if you need to get some seats. It was really busy from 1-3pm. They have flags indicating how safe it is to go to the beach. The service at these places were good once it started. Don't forget to check out the grill areas around the pool for bbq meat and burgers. Burgers are bomb! The food was amazing everywhere in the restaurants. If you go to any restaurant, you probably should order two main dishes because they're small servings. Serving sizes if you would go to a super super fancy place. The buffet had unlimited alcohol that you can serve yourself, but lunch didn't so that was a little weird. The hotel has mini events every day for you to check out. I would highly suggest getting a crepe around 4-6pm near the buffet area outside. The iguanas really like that station and might come up to you. There's also a alcoholic coffee station in front of the buffet area thats really entertaining. Wendy was the lady who was making the coffee and she would light the alcohol on fire. The rooms themselves were really nice. We stayed in a two queen bed room facing the ocean. You should really upgrade the view. Our other friends that stayed didn't like that their view was of a wall. The bathroom is full of tinted one way mirrors. It might make you feel uncomfortable to see yourself at almost every angle possible, except up. Overall it was a good experience. I've never been to Cancun before and this was a great place to stay making it a memorable and relaxing one. We also checked out the bar near the lobby a lot. They made us the most creative drinks ever! Good recommendations are the jellyfish shots and the Mo shot (this one catches on fire)! read more
3 years ago
6 years ago
We went during the off season, early fall 2019 and the family had a blast. Location wise, it is right smack in the middle of the isle. The mall is right across. The food here was really surprisingly good. It was like the highlight of the whole vacation. I was really surprised how great the food is considering it is an all inclusive. The interior is amazing with high ceilings and huge glass windows. The room we had, had balconies. The whole interior just shines 5 stars for a resort. They really do have impressive interiors. We stayed for 5 nights and enjoyed everyday. Things to note is amenities doesn't run late at all. Nightlife is pretty much non existent which means not much going on at nights. We spend the day outside doing excursions and ate at the resorts. It was enough to make the the stay great. Employees are friendly and professionally welcoming. The beach was a disappointment as the waves were too strong and water is not deep enough to swim. So we end up just using their pool. which is nice but gets mundane after a few days. I feel the drinks are definitely very watered down. Just not great at all. That was the disappointment. The liquor shots I had did not feel genuine either. I been drinking for a long time and I tell you, something is kind of off when it comes to their alcohol. maybe its their sourcing. i don't know. I started to buy/drink alcohol from outside the resort because that how bad it was. read more
5 years ago
3 years ago
Great hotel, smells amazing!!staff are great, nightly turndown service, room aromatherapy, plenty of pools, nice beach... we even saw turtles at night come up to lay their eggs... food was great, don't miss the habanero soup at MB. Dinner was the only real dress code meal... will def be back read more
7 years ago
It was a great stay! We stayed for five days and it was outstanding. The MB restaurant is our favorite. Secret garden too. It's an adult only hotel and great place for relaxing. read more
9 years ago
Live Aqua has phenomenal customer service. Every single member of staff from the in-room dining, to concierge, to spa, to servers...everyone was so helpful, kind and fun. We stayed here for 5 days for a bachelorette party. Every time we sat down at a restaurant we were instantly greeted with a smiling waiter holding 6 tequila shots! Food was excellent, particularly the Grouper Ceviche from Azur, the Habernero soup from MB, and the flank steak from in-room dining. We found out they serve fresh coconuts from 12-1 every day, so the last day we showed up at 12 pm on the dot. For some reason the staff said the coconut person wasn't there so they couldn't do it. We were sad and disappointed. 15 minutes later, a manager we had never seen, found us inside the resort and told us he reserved six special coconuts just for us to pick up whenever we wanted! I was so impressed with this level of customer service. It was above and beyond! Some quick tips: You can book a cabana for $70 for the whole day, and it includes a free 20 min foot massage. You can order up to 6 aromatherapy oils to your room everyday. You can book your table/entry to nightclubs through the hotel for a better deal. The only con from the whole experience is that the bride upgraded from a "courtyard room to a "beach front" room for $200. Her upgraded room was only 8 doors down on the same floor with a very similar view. You can see the ocean from every room in the resort so I don't think the extra $200 was really worth it. That's my only complaint if I had to think of one. Thank you Live Aqua for a perfect vacation getaway and bachelorette celebration! read more
Live Aqua is a paradise. I saw on TripAdvisor everywhere had decent reviews but Yelp made the final decision. The food is delicious Italian, Latin, Indian. There is a restaurant and food onsite of every kind. I wasn't sure if all inclusive would be worth it but the level of food you get at the MB restaurant with molecular gastronomy is something I would never be able to afford if it wasn't included (there is a dress code to eat there! Don't worry the hotel has a service that can bring your guy pants if he only brought shorts). If you are worried about COVID, don't. The hotel sanitizes your luggage, sanitizes your hands at every entry, the staff all wear masks, the hotel is at limited capacity so everyone is socially distanced. When you are ready to fly home the hotel tests you for free and gets you your results to upload to your airline next day. The views of the beach are amazing. Cabanas right on the sand or poolside with people bringing you free drinks all day. Could not have picked a better place to go. read more
7 years ago
Sadly I was only there for a few days. I will definitely return and do more in Mexico. The food was great except at dinner time for siete - very mediocre Mexican food and all the other food is very random and just strange. The pools and beach are fantastic. My favorite part are all the bars throughout the resort. They have very tasty cocktails along with beer. Service was great. Very sweet and helpful employees that are always grinning. A bit of Spanish will go a long way and you will end up making friends and getting stronger drinks. Regarding things others tend to worry about: Water bottles are everywhere. You don't need pesos if you plan to stay in the resort. The airport wasn't nearly bad as people on here made it out to be; we went through immigration on a Thursday afternoon for about 10 mins. If you're from the US. Be sure to fill out the tourist paper on the plane . Customs took about 5 mins since I didn't have tobacco etc. The Mexican officials were extremely nice and helpful to first time travelers such as me (contrary to US immigration etc ). A bit of Spanish goes a long way if you have a hard time with their accents but their English is pretty good and easy to understand. The mall across the street from live aqua is far as I went away from the resort sadly but beware: There are tons of souvenir shops. Be very careful purchasing things and add things up on your phone . They tried to charge us more for something at one of the stores. Just be sure to be verbal with them Don't feel pressured to buy something they sell at kiosks. Just don't make eye contact or say no ahorita or no gracias. Just use common sense and you will enjoy your time. This resort seemed sort of laid back with mostly older couples but it was pretty hype on the weekend . I recommend going on a tour though the hotels tour services even though it is likely pricey. Don't give into the whole Fox news stigmatization of this nation. Explore. Use common sense don't buy drugs. If you rent a car hide the majority of your money so that if you get pulled over the police won't see a wad of cash and never drive at night. There Is a lot of history outside the hotel zone along with less touristy places. read more
3 years ago
More info about Live Aqua Resort
Blvd. Kukulkan Km. 12.5
77500 Cancún, Quintana Roo
Mexico
Zona Hotelera
Directions
998 881 7600
Call Now
Visit Website
http://www.liveaqua.com
Hours
Other Amenities
From the Business
Live Aqua Resort Reviews in Other Languages
Review Highlights - Live Aqua Resort
Why does Yelp recommend reviews?
21 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 months ago
9 years ago
1 year ago
1 year ago
10 years ago
2 years ago
4 years ago
3 months ago
10 years ago
5 years ago
9 years ago
5 years ago
9 years ago
2 years ago
11 years ago
11 years ago
8 years ago
12 years ago
