We love Dreams Sands. We have been going to this resort since 2016. Only missed 2020...we all know that heck of a year. The people are so warm and welcome you every time you see them. 'Welcome home' is the saying they use. It definitely feels like home when you are there. We are hoping to go again, but they have changed the booking process. Not very user friendly and can't include flights with booking. read more

I had a great time at Dreams Sands Cancun Resort, the food was very good and the service was amazing. The beach was nice and the pools were clean. They had shows / music at night. The restaurants don't require reservations (aside from the hibachi) which was nice. The resort shows its age a little bit, the rooms could maybe use a refresher; however the AC worked well and the bed was comfortable so it was fine for us. Overall I really liked the resort and I would definitely come back again in the future! read more

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If you've been to other Dreams or Secrets resorts, this is NOT the same experience. After needing a special room for a disability, for which I talked to their Chief Concierge AND confirmed with another concierge, they had no record of this in their system. Once all that was straightened out, our room had basically no air conditioning. The next day I spoke with a lovely concierge, Carmen, who was the first to apologize and make it right. She upgraded us to a preferred stay and room which were better. The bartenders at the preferred bar, Elmer and Lorenzo, were great. Otherwise the service was decent. Hotel was dirty overall and one of two main elevators were broke pretty much 5 of our 7 day stay. Beach was full of seaweed that stunk like fish. May try out other resorts but do not recommend this one at all. read more

Dreams Sands Cancun Resort & Spa - Beach coastline - Resorts Near Me - Cancún, ROO

The main reason I'm giving this resort four stars is because of the staff--they truly went above and beyond, even though there was a slight language barrier at times. That said, the hotel could use some renovations; for example, the tiles on the pool floor are broken. Additionally, the room service food was disappointing. One of the items we ordered was a burger, and the patty had a weird, mushy texture and was quite bland. However, the food at the restaurants was a different story--delicious across the board. I loved everything from the Italian and Asian cuisines to the American dishes and more. Overall, the incredible staff and restaurant experiences made this a memorable stay. read more

Dreams Sands Cancun Resort & Spa - Hallway (instagram: wooneats) - Resorts Near Me - Cancún, ROO

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What went well??? What didn't lol It was an amazing location, friendly helpful staff, immaculate rooms and grounds, relaxing beach and excellent service! The photos don't even do it justice. The honeymoon suite with plunge pool was so wonderful. Exactly what we had hoped for foe our 1st anniversary. Preferred club is worth every penny. The lounge is relaxing and convenient. The pool is about the same, one wish would be that it was ADULTS ONLY pool. Overall, a memorable experience. Don't hesitate to book!! read more

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Within the first few hours of our arrival, a leak began in the ceiling of our bathroom. From this point on, Management and the Staff did everything they could to make our stay enjoyable. Osomar and Gustavo did an incredible job of making amends. We were so welcomed by the friendly staff, and the care was amazingly attentive. Jhandi, on the beach, Enrique and Jorge, at breakfast with incredible omelettes, Russel at the pool bar, Jaime, at Portofino and the fiestas, and Antonio, at our private birthday dinner on the beach, provided some of the best service we've ever had. ¡Muchas Gracias, mi amigos! Highly recommend!! We will be back!! read more

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My family and I had such a wonderful time here! It was our first all-inclusive experience so we were excited, and I'm glad they didn't disappoint. From the beginning, I liked how safe it was - the security outside checked if our names were on the reservation list and took down our Uber's plate number. We were then greeted with some cool, minty towels while they took our luggage. We got preferred so we were escorted to the lounge upstairs where we started off with some snacks and wine while checking in. Food options were fantastic. I didn't get to try the buffet but my family said that they had a great selection. Our favorite was the Asian restaurant, Himitsu. We ate there twice and food was consistent, and service was always great. I also loved how clean everything was. From the pools, the beach area, and the lobby - which smelled fantastic. Also, service was excellent no matter where we went. They really made our stay extra special. Only two complaints - the ac in our room wasn't working. We had to call maintenance twice cause we were sweating in the room. It didn't really get cool until our last night, so that's something that they should definitely look into. Also, the flush wasn't working well so we had to get that fixed also. But we had such an amazing time! I was really hesitating to book because of the reviews but I'm glad I did. read more

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I'm quite sure where to start with this review. I really don't wanna make it like a review more like recommendations for future people looking to book here. I've been to so many resorts before in Mexico and this one is one that I'm questioning to be back due too many Reasons about coming back to this resort again . First, when I booked the hotel for some reason, I got charged the full amount after a couple days of booking a lot of resort you pay up at check-in . This resort has a lot of locals which it's fine but I feel like sometimes they don't follow the rules and having kids running around like daycare here, which for the price I payed I wasn't expecting to see so many locals here . Also keep in mind this is the first resort I stayed that's unfortunately NOT all the rooms have balcony in the room. Unfortunately, I didn't know until I receive my room. I have a glass, big window, but no, I want balcony at least sliding doors to be able to dry up clothes and walk out for the morning view. Restaurants here they don't take reservations besides the hibichi one, every night to eat at the carte restaurants was about 40-50 minutes wait time. This resort have couple areas to preference members which yet again wasn't stated when I was booking Even at the beach they have reversed areas and chairs which it's fine for those preference member but yet those were half of the time empty and they're really moving people out of the area. I feel like at this point just let guest use them too since they were plenty more than enough. The only reason I'm mentioned this is because we booked 4 rooms two were preferred and the others weren't just made it very uncomfortable even at the Beach where is public place to no be able to seat together. They do have entertainment every night a course something very simple like karaoke night , dj and silent night, live music very family friendly read more

Dreams Sands Cancun Resort & Spa - Menu - Resorts Near Me - Cancún, ROO

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Stay FAR Away from Dreams Sands Resort I stayed at Dreams Sands from Tuesday to Friday, paying in full for myself and my wife--including an upgrade to the "premier" experience. My wife had to leave early Thursday morning, so I asked my younger brother if he wanted to stay with me for the final night. Mind you, I already paid for two guests through Friday. No extra services, no extra food or drinks. Just a simple guest swap. Apparently, that was unacceptable to the staff. At checkout, they refused to give us our luggage, threatened to call the police, and held us hostage until we handed over $200 in cash--with zero explanation beyond "hotel policy." It was unprofessional, hostile, and completely unjustified. Beyond the nightmare ending, the resort itself is trash. The food? Inedible. The drinks? Watered down and awful. The facilities? Run-down and far from what's advertised. Save yourself the money and stress--don't book Dreams Sands. Ever. read more

Overall great hotel! Service is great, Food is great, rooms are good, and I say this because the bathrooms are a little outdated, but clean. I've stayed at several hotels in Cancun. This hotel is really good, I'd come again in a heart beat. Mexican night and the monstrous Paella on the pool patio made this trip! Excellent! read more

Dreams Sands Cancun Resort & Spa - Paella on the Pool Patio - Resorts Near Me - Cancún, ROO

This review is primarily for the management of the resort. We took our 5 month old son on his first trip here. We were very rudely awakened at 10 pm by the general manager of the hotel 1st by calling our room on the very loud phone. When we didn't answer they came knocking on our door and ringing the doorbell at 10 pm for a matter that could have been worked out the next morning at check out. Our reservation clearly states we checked in with a baby & even so when we complained to the concierge he said it is their policy not to disturb guests after 9 pm. Even after admitting they violated their own policy and woke up our baby they did absolutely nothing for us except offer some cheap "gifts" we didn't want. The manager didn't even come out to apologize for their wrong doing. Also would like to mention they "upgraded" our room to be right next to where they are doing construction to a nearby room. Loud banging was heard even at 9 pm. Unbelievable again knowing that we were checking in with a baby. We are not ones to complain or write reviews but do not stay here. There are plenty of other nice resorts in the area. read more

Finally got a chance to get away and decided on the Dreams resort. It was beautiful and the beach is clean. The majority of the staff are very friendly and attentive and our room was beautiful with a nice view. They have lots of food options to choose from and a 24 hour coffee shop. Can't wait to return. read more

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We brought a family of 14. Half of the rooms had problems such as no shower head so the water was splashing everywhere, they refused to put our rooms close to each other, broken crib, and a horrible smell in one of the rooms(they switched rooms). I left my purse at a show and someone stole the cash, they had cameras where they could have seen the item(according to another employee),but didn't check them. The concierge immediately became defensive and said a guest turned it in. The hotel recommended a company for a motorized scooter which died several times and they were rude to us when we were frustrated. I explained we trusted you to find us a reliable company to rent from. They never offered any compensation or remorse for all these inconveniences. I will not be returning to this hotel. The servers were very kind and one concierge checked on my husband when he was not feeling well even the next day. The pools were clean. read more

First off I'm going to begin with Oscar, Oscar is at the front desk he is who checked me in. He was very polite answered all my questions and on top of that I probably walked back to him 3 to 4 more times within three days of being there, asking more questions he answered all of them he helped me out with recommendations around Cancun. I will give from 0 to 10 on hospitality a solid 9.5 with other staff only because there was one person that wasn't quite friendly It was probably the first time ever working in the hospitality but at the end of the day, they still delivered on what I asked for. But I will definitely definitely return and this will be the only place I stay at from now on I've been to Cancun five times I found my forever home. Thanks again, Oscar. read more

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How this hotel has 4.4 stars on Google is beyond me. My girlfriend and I stayed at Dreams Sands in Cancun for 5 nights and we were so disappointed. I used up all the points l've acquired over the last several years for the Honeymoon Suite (166,000 points) and the room smelled like sewage, the ceiling light fixture in the bathroom had a leak, there were stains, and every sink smelled terrible while using it. As far as I know, the Honeymoon Suite is the second best room in the whole resort, right beneath the presidential suite. It was HORRENDOUS. I'm usually a very tolerable person but after the 3rd night I could not take it anymore and reported the leaking ceiling and sewage smell to the front desk because my girlfriend was getting very nauseous from the smell. They told me they'd send a maintenance guy to take care of it but I don't know that they ever came. The actual hotel employees were respectful and I thought their service was good, apart from them blatantly ignoring my request to have the leak/sewage smell fixed. The food was better than I had expected and the beach was great. The room itself was just disgusting. Everything was slightly damp in the room, including the pillows and sheets -- presumably from the persistent leak from the ceiling light fixture. It was supposed to be a romantic week for my girlfriend and I but it was just such a turn off. My girlfriend has been sick to her stomach even after returning from our trip (it's been 3 days). I can't prove that her stomach issues and nausea is from the room because I feel perfectly healthy, but she started feeling sick as soon as we got to the hotel room. Please do not stay here unless you don't mind gross rooms. And if you do stay here, get their cheaper rooms because it really isn't worth getting the Honeymoon Suite. What a waste. I can't believe I spent all my points here. It was worth way less than what I spent. Like, significantly less. read more

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From being dishonest about prices to not being clear about what we're entitled to, the service here has been very subpar. Although the beach area is nice, it's hard to enjoy it when the majority of employees here look like they're in hell. Thought we could resolve our problems at the front desk but they rather kick us out than honor the price we were told since it "came from an agency" (we just called the number on the Dreams Sands website). Food and drinks are fairly average. Oftentimes the portion size is pretty small. Honestly probably better to just pay more and stay at a nicer resort. read more

Just got back from Sands. The beach is very nice. Plenty of space to walk and sit and enjoy in front of the ocean. The ocean in front of the resort is phenomenal. You can literally walk to the buoys. The sand underneath is smooth, clean of rocks and debri. There was very little seaweed. Best beach I have seen so far. The food was subpar. I have been to multiple resorts (all Hyatt inclusive), and the food here just didn't compare. In fact I got food poisoning the last night there. The staff was kind. Check in and out was easy, but we did do preferred. Our room was Preferred King Ocean Front. Our room number was 526, here is the view in the day and at night watching the sunset. Both lovely views. I was disappointed you could not hear the ocean from the ocean front room, there are fountains in the pools that deterred you from hearing it. read more

Dreams Sands Cancun Resort & Spa - View from room 526 - Resorts Near Me - Cancún, ROO

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Staff are amazing. BUT. Meh. Paid for luxury but did not actually receive what should be considered luxury. Had to change rooms because reservation request was not initially seen to. No problem. New room, toilet doesn't always flush. Maintenence showed up twice, sill not flushing every time. Called 4 times about mini fridge leaking, maintenance arrived and on the 3rd day it is still leaking, creating a major safety hazard across the tile floor in the room. Restaurants are so good, but room service food is mediocre at best. read more

Only gave them 4-stars because we were here only here for a day/night and because of the pandemic a lot of the amenities was not available at this time. I hate that we couldn't stay longer maybe next time because we didn't get to venture out on the town! Next time for sure! When we got there they had us wash our hands and checked out temperature with this high tech thermometer where you stand in front of it and it checks your temperature. First time seeing this...lol. So we get inside the lobby area and it was so nice and spacious! Was greeted with a special drink while we waited to check in our rooms. Just like our last hotel in Tulum there was the plastic partition in between us and the hotel staff. Everyone had on masks while inside the hotel lobby and everywhere besides the beach and restaurants. I believe there was 4-restaurants but don't quote me on that. Because we was only there a day we only got to try one. The Chinese/Thai style restaurant which was really good. The rooms were on the smaller side and because it was 3-of us it was a little tight, but we made it do what it do. The beach area was great and I really enjoyed that they had a drink menu so my brain could rest and not try to think too hard on different drinks. Because for some reason I can never come up with a drink I would like so having some options is great. The restaurant we tried was really good and we were even able to try the Italian restaurant which unfortunately was not good at all. Wish I would have taken a picture of what we got because it was very disappointing. Not even close to Olive Garden quality Italian so they need to work on that cuisine. I was leaning on 3.5/4 because everything closed so early! It's a resort and I'm use to at least one of the bars not closing at all or very late, but I'm not sure if it was because it was a Sunday or the pandemic but like 1100pm everything stopped. So I'm hoping this is not the norm of things. Hopefully soon I will get back and be able to check out the area and the hotel will be up in full capacity! read more

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absolutely one of the best hotel I've stayed in. The staff is phenomenal. you don't have to be a preferred guest to be treated like royalty. special shout out to Alex and Manuela at the beach. they made life so easy and relaxing. The food was amazing. Special shout out to Chef Alberto, Elizabeth and Cesear at the breakfast buffet. Must try the homemade hot chocolate! This is my second trip this year and I'm praying I'll be back before the year ends. By the way, the beach was so clean and gorgeous!! read more

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REAL REVIEW: we are 2 nights into our stay and have 2 more left. This is our review as current guests. We came fore a wedding, the hotel event coordinators are more here for the photography than the ceremony. Beautiful ceremony on the beautiful, BUT it didn't feel real Food is super mediocre. Late night restaurants close at 10:30, not 11:00. The Tropical Cafe has a great Omelette, but food tastes like hotel food. You get what you pay for. Pools and beach are so nice! Love the beaches! Will come back to Cancun in a different resort! read more

I booked this hotel with an All-Inclusive package (wasn't sure if it caters to everyone), but I basically ate for free for my whole entire stay (from Monday-Friday). That bumped my review to a 4 star, or else it would've been a 3 star. Customer service- 5/5 Food taste/quality- 3.5/5 Cleanliness- 4/5 Convenience- 5/5 THE ROOM Very clean and very simple. Great view ( I was lucky to get an ocean view upgrade). Bed & pillow was somewhat lumpy & was kind of uncomfortable. THE FOOD Because it was All-Inclusive for me, the portions were sooooo small, I had to order 2 entrees with soup & salad to feed my American stomach haha. There will be a lot of hit & miss food item, but some will be so delicious, it will be just as good as the US. THE SERVICE By the far best I've encountered outside California, every work was soooo sweet & patient. They made sure my stay was as smooth as possible, which I can appreciate. One great thing is that you're about 20 feet away from the ocean. The moment you step out of the lobby, it's the ocean. Not the most glamorous hotel, but it's affordable and worth the money! read more

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This place has excellent service! It's beautiful! Met great people and d had a wonderful time! I would definitely come back again! Tequila!!!! read more

This is our second stay at this brand of all-inclusive resort in Cancun. First of all, this part of Mexico is absolutely stunning so part of the review is based on its natural beauty for sure! This resort boasts a great size beach with natural coral, pristine sand and water. I do not think I saw a "wave" the entire time we were here (5 days). I brought my own snorkel and got to see some really cool sea life and even an octopus, my dream snorkel find! Okay, enough about sea creatures you're here for the food and booze. I can help with one of those! We were very impressed with the on-site restaurants. We loved the hibachi experience. They had a great menu and the chef had more tricks and show than our usual experiences back home. My only complaint is the manager of the restaurant. I won't mention names as I made sure to do that in our feedback directly to the hotel but she was pretty blatantly unkind to a group of black women that we were paired with for dinner and it made my husband and me VERY uncomfortable and I made sure to let her know if was unacceptable as well as management. My second favorite restaurant was La Table Mexican cuisine. It was absolutely delightful and I had some of the best margs I have ever had in my life. I was very pregnant during our trip so no alcohol but their virgin drinks were incredible!!! They're frozen lemonades and mojitos flowed through my bloodstream the entire time we were there. They also had this incredible cafe with some of the best frappes I have ever had and great crepes as well. The entertainment team on sight was the best! I really connected with Angeles; she even made a bracelet for our son!! She is so sweet. We actually stayed in two different rooms while we were here because we stayed an extra day and did not pay for the preferred club. Our first room was preferred with a balcony and was worth the money for the balcony but the bed sucked!!! Come to find out, our cheaper room had the best bed and I slept like a baby on it. That was super frustrating but not enough to lose a star over. Honestly, I could write two or three times this much but I feel like I have covered my bases here and will let my photos do the rest of the talking. read more

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OK - Let's start off with this was a group trip and we tried to accommodate different price points for everyone - this is something I ill reconsider in future "group trips". This review is for few days we stayed before transferring to the sister hotel (Secrets)! A few days was quite enough to get the FULL picture of what Dreams had to offer! Upon arrival, check-in was chaotic and confusing, but the staff were doing their best to make it as painless as possible. After I settled into my room with a king-size bed and balcony view of the ocean (relaxing) I came back to the lobby and was bombarded with the staff bombarding me about the "sales presentation" that I needed to attend! That was annoying! The room was smaller than I prefer and it had dated furniture and and small refrigerator that was warm. The bed was a nice size king bed and overall the room was clean. The offerings at the different restaurants being an "all inclusive" was diverse enough. There was a french, Italian, Mexican, French, Pan-Asian Fusion, Steak and Seafood restaurants. Most of the portions offered at each restaurant was small and the food was ok - the only one that rated above average was the Pan-Asian restaurant. The worst was the Mexican restaurant (oddly enough)? The buffet offerings were OK and I enjoyed the breakfast there. Also, room service is 24 hour and they did a good job with providing the meal in a reasonable amount of time. The outdoor buffet was something that I avoided - the food was just bland and bad! Now, the drinks - well - if you are a beer drinker - you are out of luck if you are seeking variety - there was Dos Esquis and Dos Esquis Amber. I think the warm beer in the fridge was Sol! If you prefer spirits, you had many choices. Laura the waitress at the lobby bar was great at remembering your drink preferences! The pools were OK - just crowded with children from sun up to sun down. The ocean was shallow- you could walk out pretty far before the water touched your waist. The Spa Staff are amazing - Run there and book services - Blanca the receptionist was great and Yvenny my masseuse was AMAZING! Check out the daily activities boards for things going on around the resort! Our group attended a pirate show and the trivia night - but were engaging and fun. I liked the staff went the extra mile to make you satisfied, but many things were just out of there control! Not sure if I would return, but overall-good bang for your buck if you want to relax at an all-inclusive resort! read more

Dreams Sands Cancun Resort & Spa - Paradise - Resorts Near Me - Cancún, ROO

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Currently at Dreams Sands and have to give a shout out to the Entertainment Team. Aquaerobics every day with Leilani and Brian has been a blast! Gracias for the laughs and making exercise fun! read more

Dream Sands has a great view of the Caribbean Sea and the staff is super friendly and accommodating. The entertainment team is especially great. However, I did get food poisoning from here lol. I didn't eat anywhere else aside from the resort so that was super disappointing. Also the pool closes really early at like 8pm! read more

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Hotel is probably the worst one I've ever been to. We stayed here because I needed to be near my parents who live 5 minute walk. I had very very low expectations ( I lived in the hotel zone so know all of the hotels on the strip) but what I received was just absolutely terrible. The hotel is very outdated and worn down. The water stays in the tub so you're standing in your dirty water or whatever you want to call it. The food deserves a separate review, because it's not edible. You're better off going to chedraui and buying food to make for yourself or just ordering in . Breakfast 2/10 Lunch olio was good everything else not edible Dinner only Mexican was good Coffee is eh in the coffee shop Crepes are terrible I would never stay here again, I would wish to refund my money but I wasted my time here and see it as a donation to the Mexican people. Please go to hyatt ziva, fiesta, or even kinha read more

Love this resort! I had so much fun with this stay. The staffs were incredible and super friendly. A lot of the staffs try to learn our names and remembers them. The entertainment team was amazing! They are super fun, friendly, outgoing, and really enjoy their job! My favorite was their volleyball games! They had 2 sessions, one in the morning around 11Am and one in the afternoon around 4pm. One if my favorite part! I have to say, I was not disappointed with the food they have their. We tried out different restaurants at the resort every night. They had a good selections! There was Japanese, steaks, Italian, Mexican, burgers, buffet, and etc. I love going to the buffet for breakfast because they had all types of breakfast food. Definitely would want to come back for another trip with my friends next time! read more

Mold all over, leaks all over the hotel, Buffet very poor , rotten fruit, rooms smelly , pillows disgusting; I could go on and on but I am not coming back again read more

Caveat! My friends and I stayed here during MDW so I'm a little late but this is mainly a food review anyway. Overall resort: I loved it here. It was my first all-inclusive experience. And the staff was so dedicated to making sure you had a good time. From the dining, tending to the upkeep of the beach, entertainment. I just had a good relaxed time. FOOD: The food was great. I think I gained a few pounds. My favorite restaurant was definitely the Italian place. Right outside of the entertainment stage so it was perfect on our last night. Here's a few shots of the food I snapped pictures of. We tried all but one spot that we didn't realize was there because it's not in the main hotel building. It's opposite the swimming pool. STAFF: Definitely friendly from my perspective. The hostess at the buffet I could tell were overwhelmed at times with high volumes of people coming in and out. They tried. The bar tenders were great. Especially one woman who served us on the beach. She could tell we were there to celebrate and she was prompt in bringing us beverages every 10 minutes. Let's just say we tipped her handsomely for making those dashes in the heat. ROOM: Mmm I've had better and I was told by the girls in my group that some resorts lack in the room but makeup for in the service so I didn't mind. The bathroom I could tell was recently renovated but the bedroom furniture was severely outdated. (Reasons why I had to do 4 stars) ACTIVITIES: Sooo I suggest bargaining on the street for adventure. Not to discredit the hotel it just ended up wayyyyy more feasible for us to book adventures (hiking, cenotes, ATVs) at shops on the strip. To be exact, there's a kiosk directly across the street. 3 adventures for $45 all day with lunch included. BUT we did go kayaking via the hotel and that was loads of fun and arm pain later. 5 stars to the guys working on the beach that day who were a treat to paddle with. I'd go back. Read some other reviews on here and after my stay I could see how they could leave with that impression but for a first timer at an all inclusive resort, I had a ball. :-) read more

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I find that Yelp rating are pretty accurate; this one could have been lower. This is a tough one. I joined a group trip and had a blast with the ladies, but the resort was really subpar. I joined the group late, but it is my understanding that the resort was recommended by a travel agent. Makes me wonder if there was some self interest here on the agent's part. I'll start with the good. The service was great. The staff in total were pleasant, helpful, and tried to anticipate my needs. The morning buffet staff were most fun. They remembered how we liked our coffee (Café con crema, sin leche), potatoes and the like. Our room attendant did extra things like fold clothes and putting items that belonged n the bathroom back in the bathroom. They really were very nice. The resort was in a pretty setting. My goodness how can you mess up a Caribbean beach? Crowd - This resort was way too crowded. Beach chairs and pool side chairs was limited at times due to demand. The excessive crowds made it noisy and congested. There were frequent lines in the dining hall. Food - The breakfast buffet was great. A nice selection and plenty of it. How can one mess up breakfast? The rest not so good. First of all, these people cannot bake! Every treat tried was bad. The pies had a gelatin texture and the pretend graham cracker crust was not sweet and was soggy. Soggy seems to be the theme of the day when it came to the pastries. The cinnamon rolls were hard, dry and not very sweet; as were the brownies. For the record, I am not a big sugar user, but I do expect sugar in my treats! The hotdogs and hamburgers were clearly stuffed with fillers. The bread; man forget about that too - hard and dry pieces of nothing. The restaurants took forever, I mean forever to serve you. Again, the staff was constantly moving there just was not enough of them. We were a group of 10 that sat down at 7 pm but did not get our meal until 8:30! The portions, especially the salad (the cheapest thing to make) were small. I must say that the rib-eye steaks were surprisingly large. Facility - The rooms were an average size. With that glorious beach who wants to be inside anyway. Th rooms also had average amenities. The furniture was clearly very cheap. My furniture was missing pieces and not in good condition. Some rooms in our party had water coming from the toilet others had it coming form the ceiling. TV and A/C did not work. Towels were short many days. I am 5'11" and there were doorways where I had to duck. See the picture. Just janky! Drinks - I include this because I know all-inclusive resorts are known for unlimited alcoholic beverages. I am not a drinker so this is not the highlight of the trip for me. My friends say that the alcohol is really awful and watered down. So much so that they brought their own alcohol to drink. Sad but true. Don't get sucked in by the price. Give this resort a wide pass. read more

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The preferred beach/ pool area was very quaint and the beach was gorgeous. The ocean water is aqua blue, white sand and perfect. Ask for Gustavo and Gerueson, they will take good care of you. We look forward to returning soon. read more

A great place to relax. The beach area is beautiful, water in January was warm. Spa was good. The masseuse Gloria and Laura were great during couple's massage. "Any" (her name) employee was amazing. She was so helpful during our stay. Friendly and knowledgeable. Food can be better, but you won't starve. The drinks at the lobby bar were amazing. All the bartenders were great and loved their job. The entertainment was decent. Not overbearing. Will go back again. read more

Dreams Sands Cancun Resort & Spa - view from our room - Resorts Near Me - Cancún, ROO

Had nothing better to do for Xmas so I took the gf and sis down to Mejiccoooo. Booked the first resort I've seen and here's my opinion of this last minute travel Endeavour. The location of the resort is amazing, close to the party strip, mall area and fairly close by to some of the main tourist activities/attractions like Chichén Itzá, snorkeling, zip lining etc. Staff is extremely friendly and accommodating with a permanent smile on their face. Rooms are okay (had a deluxe room with balcony and ocean view). Nothing to Brag about--typical motel style room with tiny bathroom/shower. No big deal, since I usually don't stay long inside to be too picky/demanding. It was good to come and sleepover but that's about it. Food was 4/10-not quite sure if it's because of the pandemic or maybe this place just serves crappy food. I just Haven't been to many all inclusive places to be a fair judge of this category. (Folks from other resorts had zero complaints about their food--I'm convinced that our place just had bad food) on a side note, we tried restaurants around town and food was just okay--again, I'm on vacation and so long I can get some decent seafood and a strong drink--I'm good! Btw: drinks are so watered down that you have to order 4-5 shots to even feel a buzz from the beverages served LOL (I'm not an alcoholic I Promise) There's plenty things to do on the beach (various water sports/jet skiing, paragliding etc) plus this resort is kid safe. They also have an agency that you can book various tours thru, kind of pricey but overall an amazing and extremely safe choice. Although, next time, I'll be renting a car and seeing all these things on my own terms. Entertainment was provided at the resort on most nights and it was epic and very fun/engaging. All in all it was a very pleasant experience but next time I'll be checking out some other spots nearby. read more

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My family just returned from a week long stay at this resort. We chose this resort as we were meeting up with additional family there. The very first thing you notice upon arrival is there is NO air conditioning in any of the public places. The gift shop has ac, the Japanese restaurant has ac, obviously the rooms have ac, but that's it. We couldn't adjust the room any cooler bc the thermostat was set to 25°c which is 77°f. The check-in process went pretty quickly, and every employee we encountered at this resort was very nice. The elevators are the smallest I've ever been in at any resort! There are multiple spots where, if you are tall, you'd have to duck when walking down the halls to rooms. The room was nice, kind of dated, but I expected that from the previous reviews. The water pressure in the shower was awful. The refrigerator in the room also wasn't set to a very cold temperature. If you want any drinks to actually be cold, ask for ice. The restaurants are ok. The Japanese restaurant & the Italian restaurant were our favorites, and we had breakfast at Olio almost every day. The food you receive may or may not be what is listed on the menu. Two people from our group got food poisoning while here. The coffee/ice cream/crepe shop is open 24hrs, but don't count on there being many options available. Ice cream availability was hit & miss. The snack options were only apples & random pastries when it said wraps & fruit salad. The best part about this resort was the beach, it is beautiful. They do a pretty good job of removing the seaweed so you can enjoy the water. The water is crystal clear & perfect for hanging out in a floaty or swimming. I would stay here, again, but I'd be more prepared for going off property to do other excursions. The location is great for walking around & shopping. read more

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For what you pay, not worth your safety at night. Management not trained to handle issues. Do not pay extras not worth it. Preferred breakfast its a joke! Does not work. read more

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Absolutely love this place. We have been here 5 times over the years. The service and food are amazing. The water is crystal clear and you can walk out up to your chest and still see the sane. The water is also calm. Lots of security. We, especially, loved Alex and Angie. They are just the best. read more

The Spa is Amazing! The Food is consistently bad, you really have to work at making everything awful, and they've succeeded! Don't take my word, order this burned steak strips in what I guess they believe is cheese and put on an un toasted bun and called a Philly cheesesteak these guys can't even get a cheeseburger right! However, the room service BBQ Wings and Chicken Nuggets are good. read more

the location is definitely great. slightly off the main hotel row, so it's less traffic if you ever step out of the resort. the resort itself though is blah - I've been to other all-inclusive resorts, this may be my least favorite, not a lot of varieties when it comes to the food options, and the ridiculous dress code rules for all restaurants. we are on vacation at an exclusive/all-inclusive resort, how sloppy people could get? we are stressed every day to check over the dress codes before going to any of the restaurants. old/aging resort. tiles were broken in our room, slow room services... good thing we got to go to the VIP only areas for higher ends of liquors; otherwise you would only see cheap ones at the bars. overall OK - we enjoyed our stay and had a relaxing time. but I would not go back. read more

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