I do pro bono career counseling. My observations are based on multiple full days spent on site…read moremeeting with clients and staff. This review reflects what I personally observed and experienced during that time. Clients arrive and spend one to several days in Detox. Up to six people share one bathroom, and each client has a roommate. Nursing staff brings in food and checks on Detox clients around the clock. Then, clients move to cabins or two shared houses, and have to be driven to and from the main site at the start and end of the day with backpacks and no access to their rooms for about 15 hours per day. Clients spend from 9 am until about 9:30 pm in sessions, which consist of various types of therapy and AA-based meetings. There are occasional off-site activities including horse therapy and hikes. LISTENING TO SHARES is common. I witnessed various levels of staff preparedness. Taking attendance and dealing with paper appointment reminders can take significant time. There are three meals per day, and clients are served in two shifts. I heard clients share that the food is good if high in calories. Breakfast includes a daily scramble with various ingredients and there are sometimes short-order items; clients can also have instant oatmeal, smoothies, yogurt, fresh fruit, toast, coffee, fountain drinks, tea. Lunch and dinner are served hot and usually contain meat; salad is always present. Fare is generally American-grilled salmon, sandwiches, ribs, grilled vegetables, nachos, chicken breasts, pork cuts, etc. Special diets are accommodated, often with tofu. I witnessed many closures and significant waits with the office and nursing. Clients are required to do chores daily, such as working as dishwashers in the kitchen with professional equipment for 45-90 minutes. Clients get one nicotine run per week, rare haircuts, access to laundry every 10-14 days, and unannounced urine tests and K-9 visits. In my time there, I perceived the client base to be predominantly white. I heard multiple mentions of Burning Man, "spirituality," Jerry Garcia (whose death in or around here spawns many rumors), Buddhist centers in Berkeley, temples in the woods, henna, travels to Asia, dharma recovery as Buddhist rather than Hindu. I witnessed many racially-implicated incidents, as well as white-male shares numerically dominating many sessions. Sometimes there are readings from the LGBT AA book; flags went up for Pride Month. I witnessed some clients being allowed to curse at others publicly. There are views of a valley, and deer walk through daily. There are significant hills and stairs. Many of the 12 acres are off-limits. There is a small gym. In summer, you can use the pool, but it can be closed by staff due to client behaviors. At times, there are not enough seats for clients. After five days with no device access, clients can use their phones and/or laptops from 6:30 am to 6:30 pm during free time. There are rules around vaping, smoking, device use, sleeping during sessions, but I witnessed a wide range of compliance, staff response, and staff breaking rules. Families can bring clients ONE bag ONE time per 30 days with various supplies, which are checked. Clients can order FIVE Amazon items per 30 days. Family or friends can visit every Saturday, and are expected to participate in some programming. I often felt very upset in this space.

Positives- This place has a great location with beautiful…read moreviews Good food and a decent facility Negatives- Some of the staff are rude and act like you're burdening them when you ask for basic things.. ie. I snore, and it looks days for these people to save my roommate the missed sleep despite the multiple rooms that were empty. And when they eventually finally did they repeatedly brought it up like they were doing me a favor. - they take your phone with the exception of an hour a day, and even then, you have to be in a specific place on the grounds to talk to your people. No in room private phone calls - I was enthusiastically participating in every group. Yoga, etc, days in I tweeked my back and needed some rest. The attitude of the staff there was like I was skipping my mother's funeral. Complete lack of compassion. On several occasions, people with ZERO backgrounds in medicine were grilling me about the severity of my back pain and how I could maybe tough it out because that day each of these 5 virtually identical meetings were just too important to miss. I was very clear checking into this place I had herniated disk. Last but not least This place charged me and my insurance a fortune but couldn't pass on the chance to make more money forcing patients to do all the cleaning of the facility on a daily basis. Look. I'm not saying they don't have their points and aren't benefiting for some, but for me personally, these guys need to staff better and prioritize recovery instead of rigid structure and authoritarian dogma. I don't think 12 steps is very effective. It's all black and white. No nuance If you can get your insurance to get you into Bayside I SERIOUSLY suggest you do so.

This excellent residential treatment program with a true multidisciplinary team of talented…read moreprofessionals who can medically and clinically help with medical detox, substance use, and mental health disorders. The setting is equally as impactful!

Serious failures in treatment responsibility, and just basic respect and dignity. They just want…read moreyour $$$. You'll be doing "musical beds" and dismissed by staff. If you actually complain?! Oh boy now you've really done it, and they will begin to retaliate against your dignity if you get too "uppity." I urge you to save yourself the anguish and additional trauma, and just look elsewhere. Healing does not happen in an environment like this one where the staff are reactive, untrained and inexperienced. Horrific experience, and you should steer clear of Alta Mira. Enter at your own risk.

I am extremely thankful for the Avery Lane Recovery program. I was fortunate to have had a 90 day…read moretreatment program. It was my first and only residential program. I am sober 2.5 years. Avery Lane gave me to foundation for a healthy life of sobriety. Besides the delicious chef prepared meals, I loved my therapist, the counselors, and the staff. Learned great coping tools and modalities like tapping and brain-spotting A great place of healing and recovery. I recommend Avery Lane with highest of stars possible. Thanks, Mary M

1 star for the amazing therapist I worked with while I was there, Joy…read more 1 star for the Michelin star worthy chefs who both made superb lunches & dinners throughout my stay, Linda & Sunshine. But star substractions for the rest of the staff who are sorely in need of training in Active Listening and Non-Violent Communication. Another subtraction for the facility, which was infested throughout with mice and every day had multiple appliances that were inoperable including at various points over 2 weeks: the oven, the microwave, the toaster, the ice maker part of the refrigerator, and the external ice maker. And a third star subtraction for the poor communication before arriving about their policies with regard to length of stay and cell phone access. ALERT: This facility expects a 30-day length of stay. I have been in other facilities for 14 days, so that is what I expected. I had only brought enough contact lenses for 14 days and didn't want to be separated from my ESA dog for more than 14 days. But when I left at 14 days, they made me sign an AMA form. I have also been able to keep my cell phone with me 24/7 at the other facilities, but wasn't informed until I arrived that I would have only minimal access to my cell phone. Mondays we weren't even allowed to look at our phones. Other days we were given our cell phones precisely from 1pm to either 3pm or 4pm. I am not addicted to any substances but I do have process addictions. The house I was at was NOT an addiction treatment facility. So if that's what you need, you must be very explicit as you may end up in a mental facility with very poorly trained staff and absolutely zero awareness of addiction. I relapsed in both of my process 12 step programs while I was there, so I would say this place was the opposite of addiction recovery to me. If you are not an addict and you could benefit from some forced

I am in Alameda County, which was not listed. Your group leader was obviously tired and negatively…read moreappraised/commented our group as curiosity seekers, "no takers" and "only there for the meal," from just about the outset of his presentation. He never gave the cost of the "special" infusion that was being offered in my area until pressed, and after all had left but three of us. Unfortunately for him, I had advanced information and experience regarding similar procedures being done worldwide, in Mexico, Panama, the Caribbean, Germany, Eastern Europe, etc. Rather than welcoming the depth and breadth of my research, information, and experience, the poor soul found it necessary to bestow a negative evaluation of my experience and research...and me. Strange as it may seem, he found it necessary to call me on under a pretense to find out my identity. I vote to give the seminar leader a vacation!

I saw the great reviews and set up a 30 m consult, but in reading the info page CIT incorrectly…read morestates that no insurance covers Ketamine. Kaiser covers the infusions and for example Mindful Health Solutions the eKetamine. Why doesnt it accept insurance for the counselors?

My mom, Doris has been at South Marin Health and Wellness in Greenbrae for nearly 5 years, and I'm…read moreincredibly grateful for the care she's received. During COVID, she became very ill and was placed on hospice. After caring for her at home for 9 months, we were advised to find a long-term care facility. I briefly placed her at another facility in San Rafael, but knew within hours it wasn't the right fit. Finding South Marin was a turning point. My mom was diagnosed with terminal cancer, kidney failure, and dementia. The care, compassion, and respect she's received here have been exceptional. A special thank you to Kelly, the social worker, who is knowledgeable, supportive, and truly cares. Carina, the activities director, is also wonderful and brings so much kindness to the residents. All the nurses, assistants, and staff have been wonderful. I never imagined putting my mom in a SNF, but I feel very lucky she's at South Marin. As a former long-term care volunteer ombudsman, I also want to add some perspective. I've seen reviews mentioning delays in care. The reality is that staffing shortages are a widespread issue across the industry due to policy and funding challenges. That said, the staff here consistently do their best under difficult circumstances. Based on both my personal experience and professional background, I can confidently say South Marin Health and Wellness is a top-notch facility. Thanks team, I appreciate all of you!

My Mother has (unfortunately) needed rehab stays several times in the last few years at multiple…read morefacilities. South Marin is by far the best. Their PT (what she tends to need most) is terrific - the PT therapists seem to experience little turnover as the same individuals have provided PT for my mom over several stays. Despite being very busy, the social workers are also very helpful. And Dr. Susan Nguyen (the hospitalist there) is wonderful - caring, smart, and on it. Rehab isn't fun, the facilities are all really busy and frustrations are inevitable. But we will keep requesting South Marin when my Mom needs it b/c it's the best around.

My husband has been a guest at this amazing facility five times in recent years. I have always been…read moreso pleased as to the level of their service, their cleanliness ,and the quality of their food. They show sincere care of all their patients, and are all so very kind! The nursing staff cannot be surpassed, and the doctors are all very attentive and thorough. I cannot say enough about their dedication to all their patients and their families!

We were apprehensive about any skilled nursing facility when our care provider told us that my…read morehusband would be better off in rehab. He suggested one place for us to consider but it was not available. We were set with 24/7 care providers at home, but they couldn't do his IV medication infusion daily, nor could Sutter Home Care. I could be taught, but they wanted him to have intensive PT and he really needed a rehab facility for everything. Smith Ranch was the top one in my caregiver's book and their reviews said likewise. I talked to the senior management and, so far I haven't been told the same story from each. Each faculty is as good as it's oka ayvv

The best rehab and therapy I've ever had done by real professionals and people that careread more

By far. the best (out of 7 total) rehab facilities I've ever been to. They actually do trauma…read moretherapy, and you get sessions with a licensed psychologist twice a week, in addition to your drug counselor. The very best therapists I have EVER worked with. And the best drug counselor I've ever had. I've been looking for therapy like this, and the answers I got at Olympia House, for 20 years. They are the most skilled, caring, and professional team of people I've ever worked with in mental health. I'm dual diagnosis, so I've been seeing professionals for my mental health for 25 years. Some of their curriculum is custom, developed in house by the psychologists there--you won't find tools like these anywhere else. I have a custom designed "addictive system" I use every day to track where I am in my recovery and mental health. I use this not only to prevent relapses, but correct myself if I run off course, and this works not just for substance relapses but also things like depression, anxiety, and anger. Their website doesn't reflect this, but they take Kaiser Permanente insurance now. That's the only reason I was able to come here. I know reviews are inflated on the Internet, but please trust me, I swear with every fiber of my being and every ounce of integrity I have, this is likely the best rehab in California. If you have trauma, and most people do, or some form of PTSD, this is the place you should go. They also focus on finding meaning and purpose in life--and they will definitely help you with that. They also allow you to come back to the rehab twice a year for 2-3 days for free! They call it a "tune up". No one else I know of does this. There's also free group therapy for alumni (a process group led by one of the therapists there) once a week via Zoom. I would wake up many times in OH in disbelief that this place exists at all, and that I got to be a resident here. They've made an enormous difference in the outcome of my life.

My mother in law has been at this facility for over a month. Their "care" is anything but that…read more They wake her up at 6:30am and tell her someone will be back soon. HOURS go by. She is blind with a broken arm and very limited mobility. She needs assistance getting up and placed in a chair. They leave her there for hours not checking in on her. She has called my husband crying multiple times and he goes over there almost every day for hours to take care of her. At $800 a day the care should be exceptional. They took her arthritis cream away 3 times as it wasn't prescribed. It's an over the counter cream that helps with her pain and they take it away! Horrendous all the way around.

Our family was lucky to hear about Tiburon Hills Care Center from an affiliated rehabilitation…read morefacility when it became obvious that what our mother needed in the final weeks of her life was not rehabilitation, but top-notch hospice care in a quiet, restful setting. She was assigned a private room with a view of rolling hills and a flock of wild turkeys and the occasional deer that roamed the grounds. All of the nursing and medical staff who attended Mom were clearly well trained and treated her in a dignified and compassionate manner. The staff were happy to accommodate our mother's wish to spend her last days surrounded by family, making her own choices of whether to participate in scheduled social activities. She enjoyed the food and when she or family members asked for little extras from the kitchen, the answer was always yes. We were all made to feel completely welcome and comfortable during Mom's stay, and at the end of her life the staff offered us lots of kind support. I strongly recommend Tiburon Hills to anyone seeking expert and humane care in a setting as beautiful as anything Marin County has to offer.