Terrible service and unprofessional front desk experience…read more I joined my scheduled video appointment, but my doctor didn't show up. When I called the office to ask what happened, the front desk staff, told me the appointments were cancelled. I explained that I never received any call, message, or notification, and I asked for the rescheduled date and time. Instead of helping, she repeatedly told me to "check my voicemail." I told her I don't have any missed voicemails, and she responded that she wasn't going to argue with me and hung up. I called back to try again, and she repeated the same response and hung up a second time. This was extremely frustrating and unacceptable. Patients deserve clear communication and basic courtesy--especially when appointments are cancelled without notice.

Dr. Celis is the first doctor to actually hear my painful complaints I'm feeling. I have a…read morecongenital issue and doctors at ucsf dismissed it in 2021 and even before that. The medication that Dr. Celis prescribed actually HELPS manage my pain and we have a "plan". I'm still waiting for my insurance approval for a quick procedure but this month I have been managed and just feel heard- finally. His staff is also EXTREMELY helpful and responsive

Amazing World Class 5 Star Surgery Center here…read more The Humans Here, kind, caring, respectful, warm, friendly, welcoming, inclusive. They are very good at what they do here. Highly recommend. Avoid Greenbrae Surgery Center aka Nightmare Surgery Center!

I reviewed poor care. I was stuck 12 times and was bruised while trying to get a IV in. Nurses did…read morenot communicate clearly. Doctor did not communicate clearly. I will never have surgery here again, if I could put zero I would

I really wanted to love this place. I think the doctor is very cutting edge and offers great…read moretreatments. He has a good bed side manner. I felt hopeful after my first meeting with him. However, the way this office is run with communication is just terrible. I read the reviews about this but figured they must have worked this out by now, but they have not. There is no way to email them, and I have spent countless amounts of my time on hold, talking to answering services even during the day, and calls not returned, messages not received. I am rarely able to reach a human when I call them even during office hours. I have called five times in last few days during office hours and I am just on hold for 15 minutes listening to music and then it just hangs up on me, with no way to even leave a message. I have resorted to thinking I am going to have to actually drive there and physically go into the office to actually reach someone, but I do not have time to do this. When I was able to leave a message, they would repeatedly call me back on a really old number that goes to someone else after I corrected it 4 different times with the answering service and the office and told them my correct number, they still continue to call me on the wrong number. The first day I walked into the office in level 9 pain, the woman at the desk literally did not even look up at me or say hi. I just stood there looking at her right in front of her for a few minutes and then asked her if she could help me. She seemed totally annoyed that I was there and she had to deal with me. Not a great first impression when you walk in with a lot of pain. Thankfully the doctor and the PA were nice. My first apt was over $800 and was very quick with the doctor and my insurance only paid half. It seems impossible to get accurate insurance info, they tell me something has been approved, I call my insurance, they said it has not been approved. I am terrified to get anything else done here because of how expensive their fees are and not knowing what kind of bill I will get and can't get any clear pricing ahead of time for treatments. There is another pain doctor in San Rafael that does the same cutting edge treatments but is MUCH less expensive and very clear with treatment costs. The same first office visit with him was $60 copay, here it was $800 but both doctors are in network for me and same type of visit. I don't understand how the pricing can be so different for a first visit or for the same exact treatments. Their communication system and not being able to ever talk to the doctor unless you have a very expensive meeting with him months away just does not work for me. When you are in pain having to wait many months for an apt or weeks of back and forth calls to reach anyone feels unbearable. I tried to stick it out but the communication issues and lack of clear info is just causing me so much stress. I think this doctor is really good at what he does, and I think he offers the best cutting edge treatments, but I just could not handle the way the office/ finances/ and communication is done here. I did not feel taken care of at all and every time I need to call them it turns into such a long very stressful ordeal with so many back and forth messages with physician assistants because they are never available when I try to call and there is no way to email them, and they continue to call me at an old number. And most of the time there is no way to even leave a message. I have spent hours trying to reach someone at this office only to be on hold and then disconnected. I ask them to call me back to confirm they got my message to cancel an apt and they do not call back. So it is just weeks of messages back and forth unable to actually reach them and no way to talk to the doctor if you have any questions. This is not good for people who are in chronic pain. So much of this could be eliminated if they just had email. Such poor management. Really frustrating experience as a patient in pain to go through. The opposite of a smooth experience. It's too bad because I do think they do offer really helpful treatments for patients in pain, but I have given up on this place.

He is an amazing doctor, extensive knowledge, willing to help with all aspects of my pain and how…read moreit affects my life! Very caring staff as well.

Dr. Lum is the real deal. Highly educated; Oriental Medical doctorate from Hong Kong; Stanford…read moreUniversity and much more. I had years of severe bronchitis and was put in multiple antibiotics every time. I haven't been sick in 3 yrs. She's a real miracle worker! Highly recommended.

Dr. Stephanie Lum is the best ever. I am in lala land after her treatments…read more I found her on Yelp immediately after moving to Marin and hurting my lower back from lifting boxes. My lower back has been a weak spot of mine, and her customized treatments really helped for weeks. I continued to see her for back issues, but have also gone for wellness tune-ups and allergy related issues, and she's just as skilled at treating those concerns as well. My back is so much better thanks to core strengthening exercises, so I took a long break from visiting the office, but recently returned when my neck was kinked up. Dr. Lum remembered almost everything about me and my body! Such an amazing presence and bedside manner she has as well. At one of my last visits I was dealing with some anxiety, and she placed the needles to calm my central nervous system, and I couldn't believe how well it worked. I was in such a peaceful state that I could hardly drive or talk afterwards. I love that her treatments are so tailored to the concern at hand, and she really takes her time to understand what's happening with your body. I wish that all trips to the doctor were like this.

Policies around appointment times need to be communicated by staff to Patients. Dr. Baidu has a…read morestandard of 2 minutes late equals reschedule. I call bullshiviki on that especially when it takes an unreasonable amount of time book an appointment. Dr. Baidu has set a standard that his staff can't meet. While I appreciate efficiency, I think flexibility is a missing element and then his staff has to take the brunt of dissatisfied patients. Dr. Baidu needs to learn leadership and management versus dictating standards that are unreasonable and have a significant negative impact. I am accountable for being 7 minutes late. I find that a 10 minute window is reasonable. 2 minutes is misguided. I personally think that this physician is a disappointing model. If a patient must endure a 2 plus month delay in getting an appointment, surely the Practice can communicate the precious nature of his minutes and seconds. FYI, restaurants give a standard +/- 10-15 minute window. A banner should go on the website that highlights the 2 minute demand. Very disappointed in Marin Health, who on average takes a delay from appointment time of more than 15 minutes to actually be be seen by a Provider. Marin Health is under resources to begin with (most Providers are not taking new Patients). I'd say Marin Health Executives need to pay attention to their business.

I drove 45 minutes to arrive at my appointment on time that I understood was scheduled for 3:45 PM…read more When I walked in the office they notified me I was five minutes late, (yes just five minutes) and they told me I had to reschedule. Never in my 60+ years has a doctors office told me to go away, as you know, usually you wait. I'm in extreme pain and sitting in the parking lot as I write this. They operate in 20 minute increments so why couldn't the doctor have given me a 15 minute visit, it was only a verbal face to face anyway with hopefully a pain prescription. Why are they jamming people so closely together? To maximize every dollar out of patients and this zero tolerance for five minutes late is like some Catholic boarding school rule out of the 1800s. Very very unreasonable when it takes weeks or longer to get an appointment and you're in pain. If you're looking for empathy this place isn't it, you're a number on a chart! I've seen the doctor in the past, I'm expressing no opinion on him personally but this new policy stinks and no notice was given we must arrive early or we're punished like children. As I discussed this with the embarrassed employee in reception a woman in the waiting room chimed in and said "you should see how bad their reviews are" as she looked up from her phone with a distressed expression (no kidding). I'll look elsewhere for an office that isn't treating us like sheep. Oh, and I recall last time I saw Dr Naidu I had to wait about 15 minutes but I guess that's okay. Forget the value of my time as a business owner and a schedule of my own. I'm not rescheduling I'll move on to a kinder and more competent office and skip the conveyer belt.

Julia brings her many decades of study of Bodywork, Iyengar Yoga, and Human Anatomy together to…read morebring powerful results, often in just one or two sessions. She has helped me recover from bike accidents, a pulled back, and a torn rotator cuff, as well as numerous aches and pains. Her works has been a cornerstone for my health care strategy for about five years now and I am eternally grateful for the work that she does. I don't think there is anyone who has her unique perspective on how the human body functions, and I'm so glad to have a practitioner like Julia in my community!

Julia is a super knowledgeable yoga teacher with DECADES of experience. She does a lot of classes…read morefocusing on physical issues (bad knees, hip pain, back pain). Her classes are GREAT! In addition to classes, Julia specializes in pain management where she does one-on-one work with clients. Julia is intuitive and very knowledgeable if you also have other physical problems. On some Saturdays Julia has both a back care class and a class that focused on hip flexors (on Zoom for now). The hip flexor class is amazing. Lots of very specific, in-depth instruction and demonstrations by Julia. The class was in a bit intense (as one would expect), but intense in a good, "my hips feel so much better!" way. I highly recommend checking her out even if you're new to yoga.

I had multi level lumbar fusion surgery with Dr. Su in December. I was in horrific pain and he…read moremoved a surgery to be able to get me in! The staff has been consistent and responsive - well beyond most Dr. Offices. Previously, I had cervical fusion/decompression surgery and lumbar decompression at UCSF. Every day I wish with all my heart that I'd gone with Dr. Su for those. It's hard not to blame myself because I'm convinced if I'd gone with Dr Su initially I wouldn't be left with cervical chronic pain. Dr Su's approach is to do the most minimal surgery because you can always do more, but can't correct surgery that shouldn't have happened. In my case, this lumbar fusion and reconstruction Dr Su did on November was to correct the first aggressive lumbar decompression at UCSF. I'm now 6 weeks post surgery and feel like I'm getting my life back! Nerve recovery has been difficult and painful, and the staff has been incredible at addressing it. For the first time I feel like I'm part of a team working to heal me. Shout out to PA's Connor and Julie, and Anna and Bruno for back office support. One more thing to consider...the practice consists of several high quality doctors that offer supporting procedures adjacent to surgery.

Review for Dr. Naidu and Dr. Su…read more Apologies for the delay in writing this review--but my gratitude has only grown with time. Thank you, Dr. Naidu, for truly changing my life. One of the things I appreciated most was how honest and transparent both you and Dr. Su were with my prognosis. Your directness allowed me to make informed decisions without false hope, while still feeling heard and respected. You didn't just prescribe a path--you listened to my concerns and worked with my choices. The main reason I chose to fly from Los Angeles--despite the costly flights and hotel stays--was because you believe in starting with conservative care before jumping to surgery. That meant everything to me. Although Dr. Su thought my lower back MRI showed serious issues, he still agreed to try epidural injections first. Thankfully, I only needed two. Those injections gave me my life back. Before meeting you both, I had been off work for six months. Every provider I saw in L.A. pushed for surgery. As a nurse, I've seen patients come back years later with even more pain after surgery. I know surgical techniques have evolved, but I wasn't ready to take that step without a team I could trust--and I trust you both. Just three weeks after my first injection, I returned to work. I'm on my feet 12 hours a day, and I was finally able to do it again. Thank you--truly. My husband got his wife back. My kids got their mother back. Before treatment, I looked and felt ten years older. Now, I feel like myself again. I had been managing well with just Tylenol and ibuprofen for the occasional mild pain. But I made the mistake of seeing a chiropractor recently, and everything changed. My MD ordered a new MRI, and now both my neck and lower back are flaring up again. So--my next visit with you is already booked for August, flights and hotel included. I'm hopeful once again. Lastly, Dr. Naidu--thank you for fitting me in on my first consultation. When I look back, we laugh now about how I begged you to give me that first injection right away. You told me to be there at 8 a.m. because you had a small gap in your schedule--but what you didn't know is that I was already parked outside your building by 7 a.m. I wasn't going to miss that appointment. Best decision I ever made. THANK YOU, THANK YOU!!! Dr. Su--I'll never forget when you looked at my MRI and said, "Oh no... your back is messed up. The epidural won't give much benefit." You had such a straight face that I thought to myself, Oh no... if he can't help me, I'm in deep sh--. But despite that, you still advocated for me. You spoke to Dr. Naidu, and he gave me a life-changing injection. THANK YOU. Just two injections--and I've been doing well ever since! Please, don't give me that look again when you see my MRI this time. Words alone can't express how grateful I am. Thank you.

Excellent for pain management Dr Kelly was very…read moreprofessional and communicated every step of the way

I had am amazing experience in Dr Kelly's care and had a great result from the RFA treatment for my…read moreknee!

The best there is - no comparison. She is a rare medical angel with immense depth of whole body…read moreknowledge, incredibly skilled regenerative doctor with lots of experience in complex illnesses. Plus her incredible compassion makes her literally 1 in a million. We'll forever be GRATEFUL for the life altering ways she helped our hypermobile EDS family!!! THANK You Dr. Tucker!!!!!!!!!

It's rare to find a doctor as caring, thoughtful, thorough and knowledgeable as Dr Tucker. I'm so…read moregrateful to find someone who asked all the questions no one else had- it enabled her to give me the best treatment for the pain. I just did my first round with her and I know I am on a path to healing from chronic pain. Her entire team is lovely.