I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

I've had a unit here for over a year. In that time the price has gone up incrementally by 40%…read more The facility is not climate controlled and it's hard to believe their costs have increased that much over the course of a year.

Mr. Robert Craig facility manager, find out who's the owner of the vehicle before towing…read more Find out why it was parked!! You have a Toyota Camry parked in same spot for last two month, today's May 24th 2021. I didn't see you towing the vehicle. Your customer service rep sold the parking spot with the storage and took credit card payment on auto pay and cash for $300 on my initial visit. I came to know the customer service rep was terminated or assigned to different facility but legal action will be taken. I tried to resolve the matter with Maria (Manager for Sherpa Storage) but it seems Robert Craig is in-charge so summon will be sent to both parties.

Tim was well informed, very helpful, made sign up quick, easy, and affordable. Thanks so muchread more

Maseh was so very good helping me move out. And Cody came in amazingly helping get over a billing…read moreissue. Thanks to the entire team!

I had my storage unit with Go mini's in Livermore ca since 2021 and just had everything hauled out…read moreand i had the most friendly experience ever with them their service was amazing when ever i needed to get something out of my storage unit i would just call Lori and she set everything up so I would have access to my container storage unit. I recamend them to anyone looking for a good storage company Lori and her crew are very professional. Thank you Lori !!! . Wilhelm P .

Go Mini's customer service was impeccable! They were also the most affordable and has a larger size…read morecontainer then what we found in the market. Shout out to Lorie for helping us as our schedule was tight! We will definitely use again when the need arises.

EXPECT MASSIVE RENT INCREASES 6 months after move in and…read morethey increased my rate by over 45% I do NOT recommend!

This place is horrible. They don't tell you that a lock is already provided with move in so we…read morebought an extra one for both of the locks to SUCK! Every single time I go to open my storage I have to jangle my keys in there for at least 5 minutes before it works. The gate to drive in never works. You always have to get out of your car to enter the code manually; what's the point for the app? And to make all this better, we have only been here since June and our price was increased majorly twice. They never answer the phone ever and nobody is ever in office. Truly disgusted with this place.

I recently had the pleasure of dealing with Christina from Extra Storage. She is super friendly,…read moreaccommodating and professional! She helped me find the ideal unit for storing furniture for a family member. She held the unit for me for a week until I could transport the furniture. Obtaining the new unit was quick and painless and their pricing is quite competitive.

*PLEASE WATCH VIDEO AND PHOTOS* I can't believe this place gets high reviews maybe for a friendly…read morefront desk lady but that is absolutely it. I have had a unit here for about a year and a half and the price went up over 4 different times without any warning. Please believe all the other reviews similar to mine. On top of them taking all your money the unit isn't even worth it unless you want most of your prized possessions and irreplaceable pictures to be eaten and desecrated with rat piss and poop. I have pictures I found dead and live rats. My stuff smelled so bad that I almost puked. I had a lot of precious things of my late husband that are completely ruined and I am just devastated. I also couldn't move a lot of the stuff due to black widows everywhere.

Could not have been any easier or any less expensive booking, confirming and purchasing this…read morestorage unit at E Airway in Livermore, CA. Best Value Ever! Michelle was so responsive following my online information and I know the Manager Nicole runs an excellent operation at this location. They are following COVID protocol no contact and make it easy AND convenient! Thank you Michelle and Nicole of Livermore, CA Public Storage!

Terrible customer service and deceptive website. When you put a unit on hold they will let the unit…read moreto anyone else who walks in off the street before you move in.