This is not the normal UPS store I visit, but they were welcoming and the process of picking up my rerouted package was super easy! The woman who works there is really friendly and had a little doggy there with her. We joked that the dog is her supervisor. It was a warm environment, where customer service seems to be a priority. That makes a big difference! Thank you! read more

The UPS Store - Shipping Centers Near Me - Laguna Niguel, California

Will is doing an excellent job of running this location and managing the high traffic I witnessed during my time in this store.

Beyond words amazing! PJ and Rebecca are truly the kindest, most professional, and genuinely friendly people you'll ever meet. They treat every customer with warmth, calling everyone by name and recognizing them the moment they walk in. Their personal touch makes all the difference! they know the profession of handling all things at the UPS store read more

I recently moved to Laguna Niguel from Mission Viejo and love supporting small businesses, so I was excited to find a nearby spot where I could drop off packages and purchase shipping supplies regularly. Unfortunately, my experience wasn't great. When I brought in a few packages, the woman working there told me they were too big and that they wouldn't accept them, and that I should go somewhere else in the future. It was really disappointing because I would have happily continued giving them my business if the interaction had been more welcoming. Sadly, I'll be taking my business elsewhere. read more

Every employee is very helpful and their services are reasonable. Nice to have somewhere to go for help with packaging, shipping and other office services. If in doubt give them a call.. ask. read more

The ladies, PJ & Rebecca, are just great. They are attentive and reliable. I have had the box for over 30 years!

I went into this store with items to be shipped to a major retailer. I explained that they cover packing and shipping of the items When I tried to show the employee the information on my phone, he became aggressive and kept repeating that they don't know anything about the shipper and I would have to cover the cost. I spent a minute trying to communicate to no avail. Cultural norms and customs are no excuse for rude behavior. I went to the UPS store in Alicia and was assisted immediately. They were helpful and courteous. read more

PJ and the entire team at the store are always so incredibly helpful. Always willing to go the extra mile to help. Make sure packages arrive correctly and on time so appreciate their efforts! read more

I've lived near Rancho Niguel for 15 years; and I don't remember ever receiving services from this UPS near my home.. Glad to have discovered and met PJ who generously helped me return the purchased item which required a larger package box than the one it originally was sent to me. read more

This was my first time to try this UPS store. It's a little bit closer for me. I am so glad I stepped inside. I was greeted with a super warm hello from. Will, the guy who took great care of me I was in and out of there in no time this is my new UPS store. read more

PJ was great! She is knowledgeable, fast, and she made my unique shipping needs and process flow seamlessly. I am excited for the next opportunity to return and work with her. read more

PJ was absolutely amazing and knowledgeable and easy to work with. Additionally, she had a wonderful attitude and solved my problem easily. I highly recommend PJ and this UPS store. read more

Right when I walked in, Rebecca, had a very serious and not very personable demeanor. The way she looked at me and made me feel was very uncomfortable. I tried to smile and be nice but clearly she was not happy. I get that she works at UPS so I'm sure she's not thrilled, but a simple smile would have been sufficient:) Hope her day gets better! read more

Amazing staff! They are incredibly friendly and always go above and beyond to help. read more

This is my go to UPS! I'll even drive extra just to go to this specific one. The staff is so friendly fast and helpful. PJ is always a delight! read more

I have my wedding registry on Amazon and with that process have been needing to return a lot of items that either don't come with the correct stuff or doesn't meet our needs or expectations and this specific UPS store location has a very easy process to be able to do that saving me time and making their lives easier. They have the self scan and self service location where I can just go in and scan my QR code and drop it off and normally there's not a long line. This store is also very clean and the customer service personnel are very friendly. read more

Love this UPS store - convenient location, the staff here are always friendly and welcoming, and they get me in and out fast. The remodel looks great, can choose the best rates as they work with various shipping companies. This is my go-to place for all shipping. read more

Rebecca did an amazing job. I had a great experience at this location. I would recommend this location to anyone nearby.

They always provide great and efficient Service. Their concern for my happiness and wellbeing is exceptional Thank you PJ, Rebecca, Cole , and Will for helping me read more

Super friendly staff and very knowledgeable. I had a great experience with them and will return.

Super sweet ladies that know what they're doing. I've never been in and out so quick when getting a live scan done!

Really excellent service and incredibly personable staff. No amount of AI or computer interfaces can replace this kind of human soul.

Rebecca and her team are the best! Every time I come in they're super helpful and make everything easy. The customer service is always great, they're very knowledgeable, and they really go above and beyond to take care of you. This is hands down the best UPS store I've been to. Thanks Rebecca and crew! read more

Always friendly face! Great service and supplies. Notary is ALWAYS onsite! Convenient location.

The staff at this UPS store is top notch, patient, methodical and caring even under pressure. They do an outstanding job of packaging and always at a fair value. We ship art and my customers that I ship to have remarked about how well the items were protected for transport. read more

We were the kind of customer retailers dread, coming in 5 minutes before closing with a request that ended up taking 40 minutes! But PJ was super helpful, friendly, and seemed to relish the challenge of satisfying our odd request and took extra steps to give us peace of mind. Thank you! read more

I had tons of return items, will was my helper; he is a great worker, has a lot of patience, respecteful and a true gentleman!!! His work and character above 100%!!! read more

Stopped by my local UPS store with a bunch of documents that needed to be notarized, etc. a nice young man "WILL" was so polite and efficient and knowledgeable..."Rebecca ".. also helped and she is always so friendly... The service there is amazing... I'm really really appreciative read more

PJ was very helpful, she called the UPS was on the phone more than 15 minutes and take care of my shipping, problem

This location is the best with mailing services, buying postage and super friendly and very helpful associates. Anytime I am shipping packages, the associates review prices / delivery dates and give me several options. Thank you for you excellent service !!! Colleen W - Laguna Niguel read more

I have been a mailbox holder for 25 years and have always received great service. The current employees are top notch and always provide the best customer service. PJ and Rebecca stand out in this categor. read more

This is the best UPS store. They always have a smile and something nice to say. They are quick, efficient and knowledgeable. I take back all my Amazon returns here. I am always in and out in a few minutes and there is always parking available. read more

Everyone who works here is super helpful and friendly. Cole always greets me with a smile and patiently answers all my questions! Excellent customer service every time! read more

Needed many documents to be notarized and copies made along with sending out stuff and both Rebecca and PJ were absolutely wonderful! Even when they were busy they got me in and out quickly with a smile on their face. So nice to have wonderful customer service locally. read more

Very well run UPS store. Clean space, fast service, with competent people. Can't ask for more, thank you!

I have had a box here for many years, and the service is wonderful. Everyone is always friendly and very helpful. I enjoy stopping by to get my mail and packages. Thank you CJ and Rebecca for all you do it's always a pleasure to see you. read more

Super friendly and efficient. PJ helped me ship some really important items and took great care with them.

The associate was very helpful throughout the process when I got the live scan. She provided an excellent customer service. I will definitely return to this location . read more

I had to get 4 documents notarized and PJ did a fantastic job helping me verify that everything was in order and then got them overnight delivered to Glens Falls NY! great service and so pleasant to work with. read more

Rebecca Stultz amazed me - while customers were huffing/puffing for having to wait, she was handling our notarization, helping and greeting other customers , giving treats to a neighborhood doggy and even humming through the process. We were so impressed by her calm and helpful demeanor, I had to post this recognition. She's really going above and beyond and elevating people around her. Thankful to have Rebecca in our neighborhood! read more