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    Living Spaces

    2.0 (1.6k reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    Black stain that wasn't spoken about when it was originally discussed and this wasn't seen until we got it home. It was hidden.
    Rachel W.

    My first experience here was absolutely horrible! The carpet my Interior Designer purchased had a large black stain on it -- it looked like oil, probably from the rollers it was hanging on during inspection. We didn't unfold it until a few days later, and when I went back to return it, they told me it was an "as is" item and refused to help. Even after speaking with the manager, Carlos, he was stoic, cold, and showed no sympathy that I had just spent $700 on a rug I'll never be able to use & gave me one option that I could "give it away" as a sol. I completely understand policies, but any company that values customer service should know when to make exceptions -- especially when a product is delivered with a visible stain that wasn't disclosed at the time of purchase. This was my very first and last time shopping here. You're far better off going somewhere that stands behind their products and values their customers. I will never shop here again, and I'll make sure my clients, friends, and family know to do the same.

    Couch cushions
    John G.

    After ordering 3 pieces of a couch I was disappointed with the cushions but figured that's just how they come. I added a middle unit and I found that the original cushions were manufactured HORRIBLY, bumpy and flat compared to the full new cushion I received. Inches of difference in 2 months. They claim wear and tear but I have pictures of the original delivery and it was the same. After multiple agents told me I have an easy claim it was denied twice and now they won't speak to me. After spending thousands on furniture they cannot even replace two cushions that are clearly manufactured poorly with more than 2 inches of difference between them. No replacement, no help. Worst customer service I've ever experienced and will tell every soul who listens to me about how terrible this company is for as long as I live.

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    4 months ago

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    29 days ago

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    Page 1 of 40

    Ask the Community - Living Spaces

    How can I talk to someone at the store? I'm trying to get a hold of the sales person and only talking to call center

    They dont let you talk directly to the salesperson..only the call center..ridiculous!!

    How do you actually file a warranty or a return because I've filed a claim over a month ago and Got no response?

    Hello, Thank you for contacting us. May you please email a description of what took place to… 

    Can deliveries be scheduled for a future date, for example can I buy something now to be delivered in July when I move?

    Thank you for getting in touch, we are able to future date delivery on orders, however, can't future date past a certain timeframe. For more information, please give us a call at 1-877-266-7300.

    Do you still need to make an appointment?

    Hello, appointments are no longer needed.

    Do you offer free shipping?

    Yes, we now offer Free 2-Day Shipping on orders over $500. For more details, please visit our Free Shipping page: https://www.livingspaces.com/delivery/free-shipping

    View All 6 Questions

    Review Highlights - Living Spaces

    Then Roni fluttered by with his Orange Sneakers and relaxed smile offering to pop back if we needed him.

    Mentioned in 26 reviews

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    Stopped into to look around while waiting for a friend. The man at the desk, who I can now see is…read moreDavid the owner, made me feel so uncomfortable. He followed me around the store until I felt forced to have conversation with him. I awkwardly fumbled a couch cushion while trying to talk and figure out WTF was going on and he made a huff about fixing it. There are some nice items but I would never enter that space again. I've rarely felt so uncomfortable in a business.

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    Modani Furniture - Modani pendant lights

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    John was fantastic! I was heading to Woodbridge for patio furniture but they were closed. It was a…read morestroke of good fortune that Modani was next door and had more generous business hours. John was incredibly knowledgeable and helpful. I cannot wait to receive my beautiful patio set!

    False return policy and endless exchange delays -- buyer beware…read more I ordered nightstands from Modani in December 2025 and was disappointed when they arrived -- they were much shorter than expected. When I attempted to return them, I quickly discovered that Modani's advertised return policy is essentially a fiction. While they claim to offer returns, the fine print requires the customer to cover return shipping costs that far exceed the value of the furniture itself. In practice, that means there is no return policy. Rather than fight a losing battle, I worked out an exchange and ordered a couple of lamps, candles, and one other small item. That was over two months ago. As of today, I still have no delivery date. Every time I call, I'm told to expect delivery in "two more weeks" -- a response I've now heard repeatedly with no resolution. Frustrated, I filed a complaint with the Better Business Bureau. The BBB has since informed me that Modani is not even responding to them. Do not order from this company. Their return policy is a sham, their exchange process is a runaround, and their customer service is non-existent. Save yourself the headache and shop somewhere that actually stands behind their products.

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    Furniture Depot - Inside (pretty spacious inside)

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    Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

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    Outside view/street parking

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