They had no poblem selling me $2,000 dollars worth of flooring, but when I tried to take back 3 unopened boxes for a refund....Yeah didn't happen. First the manager said "you need a reciept", came back next day with the reciept...He said, no we can't accept it. DON'T do business with this company, they will rip you off read more

we were thrilled with our new floor when it was installed 2 years ago but over time, the floor in a small hallway buckled and cracked. they sent out a tech who told me that I have serious substrate issues made worse by a pier and beam foundation. I do not have a pier and beam foundation my house was built in 1949 with a slab foundation. he insisted I was wrong and said they couldn't do anything till I got a professional to fix the substrate. the company I called came in and assured me I had a concrete slab with stringers. the hardwood floor and stringers were completely rotted out in that area and were completely black and wet. they found a leak in the drain pipe behind my bathroom sink. I'm not blaming Land L for the flooring issue or the leak. they should have never installed that section of floor on top of rotten wet wood. this occurred over a period of years and they covered it up anyway. I will never use this company again. the salespeople are great but the installer Jason is is a first class con man. now I k ow why their price is cheaper than some others. you get what you pay for. I had everything repaired and replaced in one day by a great company that takes pride in their work read more

I purchased my engendered flooring and had them install it they did a beautiful job and finished in two days David was my installer and he knew what he was doing it was also installed in my triple wide manufactured home read more

LL Flooring - San Antonio - One of the bedrooms in my triple wide Moble home - Building Supplies Near Me - San Antonio, Texas

Unlike the Horror Stories I've Read, this is a Positive Review~ I just built my home and vowed I would not let Ryland Builders install my hardwood flooring. Ryland's Designer quoted me at $13,000 for the foyer, an office and the family room "roughly 1,000 square feet" and LL quoted me at $19,500 for my entire 3500 square foot home with a military discount. I chose a nice engineered hardwood and while the labor bid was high, after seeing how much work ripping up carpet, removing nails, cleaning up the dirt and dust that Ryland left under the brand new carpet, I'm glad I paid the labor fees. Some people can do the DIY projects but not this girl and something's are worth paying for to do correctly. My installer was fantastic, it took a day to remove the carpet and debris but the workers got the entire job done in five days. They explained the process and stayed on track and answered all my questions. Jarred from LL came out and did my measurements for free and his estimate was spot on. The installers were very professional and Jarred came back and picked up the extra materials not used and refunded the products back to my credit card that I used as a down payment. I financed the floors and am happily taking advantage of the no interest for two years. The floors were on sale when I purchased over Memorial Day weekend and they stored the floors for me until I could close on my house. Cameron and Jarred called me frequently to check on the status of the closing date and I couldn't be happier. They were very courteous, my floors look fabulous, I'm pleased with the service and am relieved my experience was a pleasant one unlike some of the horror stories I've recently read. I guess you need to ask for Cameron or Jarrred, they will take care of you. I am posting 3 months after my floors were installed because that seems to be about the time people noticed some issues... So Far So Good! read more

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We needed to replace the original carpet in our living room. We shopped around but found that LL Flooring (Lumber Liquidators) offered the best product and price. We worked with Ally, who was great. She helped explain everything and helped us with an estimate, as did another person (did not get his name). Each step, LL delivered as promised: a formal measurement and estimate within a couple of days; final quote within a couple of days; once we finalized our project, the materials were delivered within a couple of days; then the installation in a couple of days. Everyone was professional and friendly. From start to finish, two weeks. We LOVE our floor and highly recommend LL Flooring. read more

LL Flooring - San Antonio - Building Supplies Near Me - San Antonio, Texas

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When you go the the store, staff is very attentive and professional, helping you in every decision, the story changes when installation, the guy who suppose to comes to check the area, was a no show, then he showed up and dint even know what was suppose to be done, he ask the same questions over and over again, and also asking us technical stuff that he should already know, you can tell he didn't even have knowledge of why he was coming to our house for,then after installation even though my floor is glueless it was glue all over my floor because of the glue they've used for the baseboards, they didn't clean up properly after they l Shortly after an area on my flooring started to be Buckled, the will do anything in their power to not to cover you with " 100 % guarantee satisfaction" they come with every posible excuse they can't cover any problems with your flooring. The miscommunication in between the flooring company and the installers company "Texas installers" is huge. Horrible customer service from lumber liquidators, on the other side Richelle from texas installer are doing everything in their power to try to solve this issues.Don't waste your money with Lumber Liquidators. read more

I've purchased my flooring from them twice and have had world class service. Earlier I spoke with Ally regarding some product we bought but didn't use after all and she assisted me right away. Their floors are beautiful and everyone is great to work with. I would definitely recommend. read more

Had a great experience with LL Flooring! Always kept in the loop, great price and easy financing. Installation completed for 3 bedrooms in 1 day! Followed up with me several times after installation completed as they genuinely cared that I was completely satisfied with the flooring and installation. I would recommend them over and over! read more

The folks selling the wood and correcting an issue with the suitability of the product when it gapped was OK. The folks who put down the floor were not punctual were always rushing off to the next job before finishing what they were doing. They never csme back to clean up the excess glue that seeped put from the seems. read more

We visited LL trying to find flooring we like. We had shopped here many years ago but didn't buy. So due to our previous experience we knew they had a lot to choose from. However my memory of that, apparently was faulty or they have less of the flooring we were shopping for to choose from. Also the small 4" sample isn't large enough to get a good feel for how it will look since it is a very small sample of a larger piece that has many color changes/variations throughout. Be sure to take a look at the photo of each showing the type installed. It looks much much different. Consequently due to the small volume to choose from and the small samples we weren't able to really even come close to a choice. FYI if you already have a contractor they do have contractor pricing. Their prices as posted were very competitive to others we have checked. We are still looking.... read more

Wonderful customer service! Was able to provide very sound advice for how to tackle some unique areas within my flooring project. This was my first flooring project and the advice they gave was essential. They were also very graceful and processed a return of my extra material outside of the return window. They did not have to do this, but they did it as a solid to me. Also realize they may not be able to make the same exception for everyone based on the type of material you are returning (do they still carry carry it?) Will go back to the. For my next project! read more

We've purchased flooring from LL numerous times for our personal home and other projects. Quite pleased with their inventory, pricing, and knowledge of the product. We personally install our own flooring, and the difference between the LL flooring and the big box stores is amazing. Such a simple process and installation, nearly anyone could do it. read more

From beginning to the end of my flooring needs I have experienced excellent customer service. Tavish helped me select flooring the same day I walked in. She helped locate additional flooring and calculated approximately the square foot needed for my home project. She ensured if I had too much that I could return the unused flooring. I called in after the flooring project was completed, and spoke to Ally. She explained that they had a policy of returning flooring for only 3 months. I was devastated considering the project had taken longer due to COVID restraints and issues with LL Flooring 3rd party contractors. She listened to the issues we faced and promised a return just as Tavish had said before. I appreciate that Ally was able to hear me out as a customer and acknowledge that projects don't always go as planned, especially timing. Josiette assisted with the return the next day and was very polite. Thank you LL Flooring for your outstanding customer service. The hard wood floor we had installed is beautiful. All the employees all well rounded in the knowledge of flooring that fits your needs. I would highly recommend to shop here instead of Home Depot or Lowes. You will not get the service that LL Flooring provides. Thank you!!! read more

The moment I walked in the store, I was greeted. A very short time later Justin helped me. He was thorough and patient. I felt listened to and was never in pressure to buy. From purchase to installation to follow up, I felt listened to and respected. They were solution oriented and customer focused! I highly recommend the San Antonio store 15403 Interstate 35 North Selma, TX 78154 read more

Lumber Liquidators is nice because it has a wide variety of flooring for your house and variety is what I like when I am shopping for flooring. The cost is also varied so that you can choose what is in your budget. The people seem to be very friendly and helpful there and that is very much within my desire When shopping at stores. I do not like to give business to a company that is not customer oriented and I find these people to be very customer-oriented. read more

Did some remodeling of my condo in San Antonio and used Lumber Liquidators to get my flooring. I purchased most of the flooring at their Plano, TX store and was pleased to find that the Lumber Liquidator staff in San Antonio were just as friendly and helpful. They have a wide range of flooring selection from laminates to solid woods with pretty reasonable and economical pricing. The staff help you load everything into your car, so all the better. And one more thing: they have complimentary water in a small fridge underneath the main counter! read more

I usually buy all my floor here but my last experience has me moving to floor and decor. What happened to Mel? This new store manager George has the nastiest attitude & his assistant Jeremy seems to not a know thing. The ladies in this store are the only reason I even made the last purchase because they took care of me and apologized for the issues. If they aren't there then I definitely will turn around everytime. Good luck with their new management. read more

I came into the building with a simple request of one box of hardwood. They started off by telling me that it would only take about 15 minutes, but between their deception and their lack of change, I stand here an hour later with the same need for hardwood that I came in with. In the last hour, the man who seems to be in charge has said the statement "I'm headed out to get change right after this" 7 times, while his apparent #2 has asked me for my phone number and zip code 3 times. It is the most poorly run, manipulative establishment I have ever stepped foot in. Do yourself a favor and take your business elsewhere before you suffer the same consequences that I have for putting my faith in a small business. read more

Bought engineered wooden floors for two room remodel. Very good friendly service , answered all of my questions. Floors look awesome. Would buy from them again. read more

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The workers were on time, courteous and professional. They prepped, leveled, and sealed the 3 rooms the first day and laid the wood and cleaned up in 2 days. We made only one change early on in one room and they replaced the one board quickly. Communication with the sales office was good. The only problem was we had to order another tub of glue, which the workers picked up on the third day. read more

So i have now installed the laminate floor i got. I love it. Its beautiful. The one i got was flint creek oak which comes with the padding already. It was a great choice. Even thought i was eyeing this product before i felt even more comfortable with the choice thanks to the staff at this location for lumbers liquidators that answered my questions. read more

This place rocks!!! We literally got there 8 min until closing got a price quote well below floor decor, Home Depot, and lowes, and amazing service!!! The gentlemen helped us understand the difference between underlayments and they really showed shared their product knowledge!!! We will definitely be back!!! read more

I purchased over $10,000 in flooring. The flooring product itself is nice, but the installation was extremely crap. The floor creaks, they shipped different colors of trim - I suspect they didn't have enough so sent a different brand that doesn't match. The installers cracked the moldings, nails sticking out. After numerous delays, they sent someone to correct, but he didn't replace the mismatching molding and I am still finding loose trim and cracked molding. Better off going with lowes or home depot in my opinion. read more

I'm so incredibly furious with this place. I've tried calling multiple times to express our dissatisfaction and no one answers. My husband and I bought laminate for our living room from here. Most of it was a close out and some was not. The grooves thar attach the floor were different so we were assured that was an easy fix. We could just cut them and glue them. Not only did that not work at all but the largest majority of our floor wouldn't properly connect together. So now we have huge gaps and the floor comes up and moves all the time. I'm so furious. Our house is almost new. This was supposed to be an upgrade and now we're probably going to have to do it all again. I feel we were misled and want our money back. We are still trying to fill in gaps on our floor and we put it down over a month ago. Makes me mad every time I walk on it. read more

While the in-store staff is helpful and polite, you should NOT get Lumber Liquidators' Texas Installers to install your floor. The website mentions "Installation that is 100% guaranteed," and nothing could be farther from the truth in my case. I paid $2706.55 to have 1463 sq ft of vinyl plank flooring installed in January 2018, and they have yet to fix problems with the installation despite multiple emails, phone calls and submission of photos of the problems. I contacted Lumber Liquidators many times from the end of January to the end of March 2018. Still NO repairs. read more

Great place. Kudos to Melissa! She has effortlessly guided us on many flooring decisions. Having an efficient woman who listens to needs and has options has made lumber liquidators our go to. We always ask for Melissa too! read more

We just shopped at lumber Liquidators 35 in Schertz.. They were not pushy and were very helpful pointing out each area. The young man Gabriel Merlo was very good and gave us a sales quotation and was very professional. We will go back and order what we picked out. A & B San antonio. read more

Super friendly and knowledgeable staff. Great prices and flooring better quality then elsewhere in San Antonio.

They were a day late beginning the install. They said the install would take one day, maybe two at the most. Completed 90% of the install, and have not seen them since. I'm on my 6th phone call where they tell me the rest of my flooring will be here in a couple of days. A month has gone by. Still waiting. Unreal. read more

Went into Lumber Liquidators in San Antonio (Loop 410) as we have a 2nd family home that is 65 yrs old and needs new flooring throughout the entire house. Talked to salesman about the quality and style of wood floor - a little about the extras that would need to be done for a good installation that we would want a professional to do. He offered to send an installer out to assess the current floor and what it would need to make it ready for installation which sounded correct to me. We set a time in the next few days but then he asserted there would be a service charge for someone to assess the floors. I walked out the door. Lumber Liquidators lost my business to purchase a full house of flooring and an installer lost the job too. Poor business tactics. I will find a contractor that I trust before I pay anyone. First line of business is to establish trust - RUN (don't hesitate) from this store. Never pay anyone to spend money with them before you know who they are. read more

I went to LL to get some new flooring to replace old flooring (due to a flood in the house), as well as upgrade my carpet to some nice bamboo. I paid for them to estimate the labor based on square feet, ($25). The estimator came over and did his regular rigamarole with his sketch pad and tape measure. He walked on all the floors that were to be re-done, saw the damage, etc. I asked him about the glue from the old flooring, and he stated that the installers would only have to scrape off the high spots, and that the new pad and flooring could go directly over the old glue. I asked him if he were sure, and he said that that was a common practice. He did not put the cost of time/labor entry of the demo into the original quote. I signed up, as I thought this was a fair price for the amount of work to be done overall. My flooring came in, and I was advised to let the flooring acclimate to my house environment. This would be three weeks additional time of me not having more than sticky concrete floors. I scheduled with the installers to come on a certain day, and they showed up promptly. During their presence here, they called their manager and insisted that the floor needed to be demo'ed to continue with the job. The store concurred with the installers that an additional $700+ would have to be paid for them to continue. Needless to say, I was rather upset. I agreed to payment to have them continue so I did not have to wait another month while I got the floor demo'ed, and for them to re-schedule. I went back to the store and spoke with the manager there, and he pushed the complaint up the corporate ladder. They agreed that they could offer me half of the cost of the demo. I was adamant that the estimator did not put this into the quote, and they were pulling a bait-and-switch. After calling several times, the Asst. Mgr. at the store pushed it up the ladder again. After some negotiating, they agreed to pay for half the cost of the demo and debris haul-off fee. Had I not paid, I would still be walking on sticky concrete floors. I am very satisfied with the materials and the results of the install. I am di-enchanted with their policy of having someone tell me one thing in an estimate, and having another department state that I had to have the work done at additional cost. Had they stated the cost of the demo in the original estimate, I would have paid. Needless to say, I will not be dealing with LL in the future. Please get everything your estimator says IN WRITING. read more

Went to the I-35 store, and was not impressed. Salesman on the floor seemed overwhelmed and complained about the lack of help. Scheduled an in home estimate that they failed to show up for, and blamed us because we did not respond to an e-mail? Really? Then why did you bother to get our phone numbers for? Prices are like everyone else's...so shop around. We got better service at the other location in town, though. We ended up going with someone else that had better pricing. read more