Norma at the Parfums de Marly fragrance counter was very unprofessional and bleak. We visited…read moreFebruary 16th, 2026. Not once did she speak a word to me or my friend while we were sampling, didn't offer any assistance or even acknowledge us. I'm willing to bet that it was because we looked younger and there's this stigma (especially in the fragrance industry because I work with fragrances), that the younger audience doesn't buy anything. Not only was Norma very unwelcoming and inhospitable, I also observed her eating chocolate pretzels right in front of us while scrolling on her phone. This was a very gross and unprofessional representation of Saks Fifth Avenue and Parfums de Marly. Norma needs better training because she seemed very comfortable doing this as if she does it all the time. There is one bright side to this story though; Patricia came to assist my friend and I and actually spoke to us like we were human beings. She seemed happy to assist us and even made light conversation with us. I felt a lot more welcome speaking with her. Norma could learn from her. If Saks Fifth is comfortable with having their name and luxury brands represented so sloppily, it's only a matter of time before this location closes. Very disappointing experience.

23 Dec 2023 I was…read morereally looking for the hair salon to check if they had a particular product. I asked the first clerk I saw in fragrances. She wasn't sure where the salon was, but the gentleman she was speaking with (he also worked there), said to follow him and he'd take me to the salon. You can't get to it directly, he said. What!? Something about while the salon is part of Saks, it's not really part of Saks. Oh, okay. Well, we go in the back area where inventory is stored, go through a couple of hallways and doors. The last door puts you outside on the sidewalk. The salon entrance is only accessible from the outside, no inside entry. Who knew? After all this, they didn't have what I was looking for. Oh, well.

*EXPERIENCE DURING CORONAVIRUS*…read more Going to the grocery store has quickly turned into my least favorite thing to do since the stay at home order by the city. That is why this Target location has been my go-to when we are in need of a couple of grocery items. Compared to other stores, Target has wide hallways where you can actually keep your distance from other customers. This location is never too busy, so you can get in and out pretty easy. The staff has always been super helpful and they clorox wipe all the shopping carts ahead of time. Toilet paper is something you will definitely not find at this Target location, but their produce area is really well stocked. Thank you to all the staff for always being so kind and working during these tough times. We appreciate you!

Went there to purchase a mini refrigerator. This complaint…read moreis not about the mini refrigerator--it is a great product. My concern is about the customer service I received. When I arrived at the refrigerator display, I needed assistance moving the unit to the front of the store. I am 74 years old and was not willing to risk injuring myself by moving it alone. I saw an employee walking nearby and said, "Excuse me." He turned and looked directly at me, and I raised my hand to get his attention. Despite clearly seeing me, he continued walking without acknowledging me or asking whether I needed assistance. I asked my wife whether she had seen what happened because I could not believe that he had completely ignored me. What should have been an enjoyable purchase became a frustrating and upsetting experience. I then approached another employee named Daniella and asked for help taking the refrigerator to the front and loading it into my vehicle. She was very kind, attentive and eager to help. When I described the employee who had ignored me, she identified him as Gilbert from the electronics department. At my request, a manager named Chris came to speak with me. I explained what had happened and told him that Gilbert's behavior was discourteous and completely uncalled for. I eventually purchased the refrigerator and received the assistance I needed, but none of that assistance came from Gilbert. I remained upset on the drive home because of how I had been treated at Target that evening. Please counsel Gilbert about the importance of acknowledging customers and treating them with basic courtesy and respect. Employees should understand that older customers may genuinely need assistance with heavy merchandise. If this behavior continues after management has been made aware of it, then management must also accept responsibility for allowing it.

I like this stores selection of home goods, they always have affordable prices and the store is…read morekept clean and neat compared to other DD's that I have been too. Staff stays busy and multitasks!

I enjoy coming to this store because of the prices and this location is very clean and organized…read more However, there was a white female worker on evening of 26 Feb, Thursday that was adamant about checking dressing room before I went in and after. Wow lady I have money and don't steal. Maybe teach the employees that not everyone steals. I get it you have a job to do but chill out and not let customers feel awkward because you may be projecting. Thank you- retired military veteran.

I'm not sure how this location is still open when the customer service is terrible. The high level…read moreof unprofessionalism is surprising to me for a store that is known for to be very calm and peaceful. The manager is so rude to everyone she comes in contact with and she makes her staff behave the same way. This store does not value customers at all and the CATO corporation needs to do something about it since there are so many bad reviews for this particular location.

Worst customer service I've seen. The sales person was on the phone at the register loudly talking…read moreabout a new hire, meanwhile a line is forming at the checkout and at the dressing room. The sales person never acknowledges any of us. Then she looks up and goes and opens the dressing rooms and returns to her phone call like she's the only one in the room. I was on my break from work and didn't have to wait around. Cato lost my sale and my business but apparently they're doing fine because the sales person was also loudly discussing the total amount of sales they've had for the day. Good luck to y'all...I'm returning to online shopping!