Mena Stone supplied and installed quartz countertops for our galley kitchen renovation. Also…read moresupplied the sink. Price was within our budget and work performed within our schedule. Installers friendly and professional. Have a number of other projects planned and will be using Mena again in the future.

I spoke with Lizette Mena at the Mainland location and scheduled an appointment. I provided all…read morepersonal details for the appointment. This company was a NO SHOW. Thankfully, I worked from home that day so it didn't present any issues except for loss of trust.

I am so grateful to have picked New Generation Kitchen and Bath to remodel our bathroom. The…read morequality was superb and the attention to detail was on point! There was also always an incredibly fast response to any questions I had concerning the remodeling process. I would definitely recommend!

So thrilled to have selected New Generation Kitchen & Bath (NGKB) to replace the countertops in two…read moreof the bathrooms in our house as my customer experience was an extremely pleasant one! Upon arrival to the store, I was greeted warmly by Phillip, who was professional, knowledgeable, helpful, patient and cordially responsive to a multitude of questions! I was initially there to conduct comparison shopping at the time; however, the availability and competitive pricing of products (e.g., cabinetry, quartz countertops & sinks) prompted me to go ahead and initiate an order with Phillip for purchase and installation accordingly. I especially liked having the opportunity to raise the height of the countertop backsplash from 4" to 5" and to order custom-made cabinets for the bathrooms if I so desired! The project from start to finish took approximately one month, and Phillip was diligent about providing intermittent updates. The installers, Jesse and Juan, were timely, organized, respectful of the property and noticeably competent. I appreciated the fact that NGKB owner, Allen--who also served as the project manager--took the time to QC the installation upon completion! A special shout out goes to one of the contracted plumbers, Beto, who went above and beyond by providing a high level of service and expending the quality time to ensure that everything was functional and operational! So far, so good! I plan to return to NGKB for future kitchen or bathroom remodeling endeavors!

We paid about $110,000 (without appliances) for a kitchen remodel. Very few things went well in our…read moreremodel from permits still open to still owning us $3200, credit from our final payment since the floor that they purchased was of very poor quality and since it was incorrectly installed the warranty was voided by the manufacture. This is a nightmare I wish on no one. David begged us not to post anything negative since he was 'going to make this right' (I have the emails to prove it). You had plenty of chances to make this right and you still haven't so now it's for the world to see. I don't think they are in business anymore but if they are stay away from David and any of his companies.

This is a warning. OMG restorations charged me 90% of the total cost to remodel our kitchen to make…read moreit ADA compliant and completed only 26% of the contracted items before the Project Manager said there was no more money to finish the project. They breached the contract and would not pay sub-contractors so I had to pay the sub-contractors on top of what I paid OMG in order to prevent liens from being put on our residence. This nightmare started in October of 2023. It's mid-Feb. of 2024 and I have had to find other sub-contractors to finish what OMG couldn't. The owner doesn't answer or return calls or provide a completion date. Due to our special circumstances, the owner told a sub-contractor that he needed to keep the cost as low as possible and then he passed a 64% mark-up on the cabinets to me. I cannot advise strongly enough to stay away from this company.

Maggie and the team here are always leading the area for design and service…read more Top quality products, excellent service, and partnerships with high quality professional tile and stone contractors resulting in execution. All about relationships !! Ask for Maggie!!

My very expensive glass tile was ruined by my idiot contractor who called the store to ask what…read moregrout to use. After months of trying to fix it we had to demolish glass tile in two showers that the contractor screwed up. The owner did help me prove to the contractor it was his fault but he refused to use his insurance and it was not worth suing because we would " have to crime scene " for about two years. With mold growing demolition was in order and the owner said she would give me tile the second at her cost but that was not the truth. I begged her to give me a strong discount because 16,000$ in tile went into the dumpster but she would not. She said 7$ a foot was the cost of the tile I wanted and that was her cost. My new contractor found the same product ( not glass- such a nightmare I was too afraid) for 6.50$ a foot, so thanks for nothing Design Materials!! No class at all.

I had water coming in at a window, but I believed the water was coming from another source (not a…read morewindow issue). TJ came and gave an initial inspection and determined we needed to do some further inspection to really identify the problem. His crew came out and removed only what was necessary. They found the issue and made the repairs the same day. I was provided with a quote for different options (restore with same materials or do an upgrade) and was not pressured to do the upgrade. Everything was restored to the same or better condition and no extra damage was caused. With the recent heavy rains, I had no water intrusion. TJ and crew provided quality & quick service to solve my problem!

Gave the guy our address. My husband leaves from work to meet him for an estimate and the guy…read morecalled at 11:07 7 minutes after the appointment to say he's at an address in Seguin after I confirmed with him!

Considering a remodel? This place definitely has options. I don't know, but going from place to…read moreplace looking for tile, floors, doors, sinks, etc., is stressful. This offers a lot of variety for a lot of needs in one place. The pricing seemed pretty competitive, but honestly I was so overwhelmed I didn't really check this out as much as I should have. What was outstanding was the customer service. My questions were answered easily and returns were accepted with no hassle. This is a win-win for me.

I would give it a 0 if I could but Danielle Gillmore is very very but very unprofessional ! and…read morelacks tons customer service and communication skills ! I am appalled on how someone like that is a manager, let alone is allowed to work here . if you want need any flooring or anything of the sort I suggest you go to ANY other location but this one . It seems like she has a problem with Latinos or Mexicans . I had my family contractor call regarding my order who's first language is Spanish with a heavy accent called regarding the status on my order because I told him to, although he does have a language barrier its never been an issue to get his point across if you have a brain , which clearly she lacks. I have been in this store several times and never had an issue with any other associate from cashiers to designers to some people on the floor etc . there was even one time I did not have a receipt for one of my products and I do understand the policies and a young gentleman in the front with curly hair returned them for me either way due to me having my receipt for all of my other returns and it was only 2 pieces of a mosaic, cause floor and decor is all about assisting customers right?? WRONG !! And from seeing the reviews it is not a first. And I do not know who she feels like but clearly this is not the place for her she has such a bad reputation with the store because when I told my neighbor about this incident who also does tons of remodeling and business in this location he knew exactly who I was referring to which says A LOT . anyways she answered the phone and my contractor was explaining the situation that my order had been in a pending shipping for a while now . she proceeded to HUH!?? WHAT?! I CANNOT UNDERSTAND WHAT YOU ARE SAYING and "SIR I NEED YOU TO TALK CLEALY I DO NOT KNOW WHAT *mocks him* IS and *hangs up* . Yes just like that . as I'm in the kitchen listening to this I cannot believe my ears so I tell him to disregard it and I decide go into the store and there she is in the back desk with her jacked up teeth and eyes wide "Hi do you have a receipt??" I just walked through the door went to the pros and cancelled my order I cannot believe floor and decor would allow such person to work here she is clearly there just for a check . And clearly does not care to resolve any customer issues if anything she gets s kick or ruining your day and is straight up RUDE!! please save yourself a headache, gas and a trip, my family and I will no longer be doing business here or any F&D we'd rather not deal with someone as miserable as her. I will also be taking this to Human Resources because the energy she gives off is up front MALICIOUS!!

My husband and I had a fantastic experience with Alison A. We truly appreciated her knowledge,…read morepatience, and professionalism throughout the process. Highly recommend this location for anyone looking to meet their home needs!

We selected a fan and it was not adequate for our living room space. After discussing the issue…read morewith Ferguson, Glenn and his showroom consultant, Rosa, were very accommodating. While there were some misunderstandings, I was extremely impressed that the matter was resolved and will continue to do business with this showroom. Thank you, Glenn and Rosa.