I am a first-time home buyer working with Llewellyn Tejada and his team (Fitzgerald Figueroa and Adriana Gjeloshi). They have been truly outstanding to work with in navigating the difficult process of buying a coop in NYC and honestly I have no idea where I'd be without them. Let me detail why they're so excellent: Helpfulness. When I first put an offer in and it was accepted, I had no idea what I was really doing--all I knew was that I needed to find a lender. I called around to a few different lenders. Some were friendly, some were quick to respond, and some were helpful. Llewellyn was the only one who was all three--quickly scheduling a call with me where he talked me through the whole process from start to finish at just the right amount of detail. He was thoughtful, understanding, and honest. Communication. Llewellyn, Fitz, and Adriana always respond promptly (usually within 5-10 minutes during business hours!) of me emailing a question. They're also extremely helpful on the phone too. Reliability. They have been open and honest about the process and when to expect various components to be done and met or surpassed those timelines. Having my back. This one's a bit more intangible, but through the whole process it's felt like the team has had my back and that they are looking out for me. With how uncertain and daunting the process can be, it's reassuring to feel like your lender is on your side and doesn't see you as just another source of money. Overall. Working with Llewellyn, Fitz, and Adriana has been a treat. I cannot recommend them enough. I would absolutely work with them again. read more

Rafael and his team helped us with the refinance of our home 2 years ago as well as the purchase of a new home this year. Both experiences were great, that's why we continue to use him :) Rafael is patient, extremely knowledgeable, and has a great team at Loan Depot that help streamline the process. If we ever had a question, we could call, text, or email him and we always got a timely response. Rafael is great because he doesn't just rely on email and text. He called us several times so that he can explain things in details and field any of our questions, that was super helpful! He also studies the markets (bond, stock, housing, etc.) so he is able to offer really great advice throughout the process and even beyond. We have Rafael on our speed dial because if we ever have a question about one of our properties, or a potential purchase, he helps us talk through it and understand all the variables. Aside from being a great lender, Rafael is a valuable resource to have. He will definitely continue to be our guy that's for sure! With that said, if you're looking for a good lending team, definitely speak with Rafael and his team, you won't regret it. Big shout out and thanks again to Rafael, Steve, and Katara for all their hard work and efforts during our refinance and home purchase! You guys are awesome and we truly appreciate it :) read more

Hi Everyone: This is a message for people looking to buy a house, refinance your mortgage, discussing various options regarding your loan or what more can I say everything that concerns loans and mortgages, the person whom you should speak with is Rafael Reyes. From First hand experience, with Guaranteed Rate, a company which I had never heard off, Rafael Reyes and his team did an excellent job for me and my family. Rafael Reyes: Vice President of Guaranteed Rate was referred to me by a friend. The first day I spoke with Rafael Reyes, I knew Guaranteed Rate was the company that I will be using to get my loan, no other company did not come to my mind. Rafael is always prompt in getting his information across to me. He goes out of his way in returning phone calls and he treats everyone as a family member. Believe it or not, he answers my texts, phone calls and emails in a timely and efficient manner no matter what day it is or what time he always return your call. Whatever challenges and difficulties you have to accomplish, Rafael got through all of this and make everyone feel happy. Not to mention Ms. Karen Di Troia, Loan Coordinator and Jasmine Quinn who also indeed make my dreams come true. Thank you again to all you wonderful people. From, The Busgith's Family read more

I highly recommend Tony for your mortgage and loan needs! He worked with me throughout my whole process & ensured everything was taken care of from beginning to end. He brought value to the table with great recommendations & ensured the whole process moved along smoothly. He made this process simple & easy & best part of it all QUICK! He worked with me, the underwriters & processors and even took it a step further & kept the seller informed of expectations. Our appreciation & gratitude for Tony going beyond & above to help in our home buying process raises him to the top of our recommendations to our friends and families in their new adventures. Tony & his team at Loan Depot definitely made our dreams reality. If you're in the process of buying a new home & or needing a loan, Tony Ayala is definitely the person to go to! read more

I was referred to Rafael in December 2019 when I was buying my apartment in NYC. Rafael and his team were extremely professional and knowledgeable of the mortgage business and process. My buying process had multiple challenges and Rafael dealt with all of them with professionalism and a solutions oriented approach every time. Getting to the finish line was a true roller coaster ride. Rafael tightened his seat belt and kept working through every obstacle and change of direction I threw his way. It was an absolute pleasure working with Rafael and his team and knowing that he always had my best interest in mind. If you have any loan needs, you MUST work with Rafael. He will guide you through the process and make sure you get the outcome you are looking for. read more

Rafael was highly recommended to my fiancé & I by a cousin and it was the best call we ever made!! Rafael and his team epitomize the true meaning of solid customer service. From the initial meeting until...even this very morning (a week after closing), Rafael has made it a point to keep us informed every step of the way, which was very important to us as nervous first time homebuyers. His patience and availability to answer any and all questions we had (A LOT!) was much appreciated. Never missing a beat, we recently finally sealed the deal after a LONG road and the positive energy never wavered. I would most DEFINITELY recommend Rafael and his team of professionals to anyone! Thank you for helping us accomplish our dream! God bless. read more

As a first time home owner I was looking for a lender who would guide us in the right direction of getting approved for a loan. Rafael did just that and more. Rafael showed patience, care, and honesty. He was clear on all the steps we would have to take to get approved for a loan. He was timely in all of our deadlines, and he was personable during the process. Buying a home is an important milestone in one's life and therefore attention to detail and priority client service is of upmost importance, we are appreciative Rafael was our lender. Thank you Rafael for your high quality service and guiding us to home ownership. We will continue to work with Loan Depot for future projects! read more

I cannot recommend Rafael Reyes enough as a mortgage broker. His expertise is superb and he helps you through through what can be a stressful process with patience and compassion. He takes the time to work with you to find the right financing that fits your specific needs. Rafael truly cares about you - you never feel like just another name on an application. He goes above and beyond to make sure everything goes well and explains everything thoroughly along the way. This is my second time using him and would only recommend him highly to anyone looking to finance their dream home. Thank you, Rafael, from the bottom of my heart! read more

We have no words to thank Rafael. When we couldn't get a mortgage from a commercial bank, Rafael worked with us patiently and tirelessly guiding us through the entire grilling process of getting a mortgage. He was always there for us to answer our questions, being very responsive and personable (I even disrupted his family vacation. He called me back and he was happy to answer my questions). We are homeowner today thanks to his hard work. We loved working with him and Katara Bush, his colleague at LoanDepot. Their prompt responses to address any issues was crucial and all was done graciously and patiently. Thank you Rafael!!!! read more

Great rates and pleasent experience ! Rafael Reyes and his team - Christin Schwartz and Francis Cuello - made the refinancing proccess as easy as possible. Guaranteed Rate's rates are the best on the market and Rafael stays in touch and is on the top of the issues throughout the whole process. Closing at my home was a nice surprise and time saver! I can honestly recommend Rafael and his team of professionals to anybody! You just have to remember you have to prepare the needed paperwork, no one else is going to do it for you... read more

Tony Ayala and his team were exceptional in getting my mortgage approved. Tony was always in constant communication with me every step of the way and provided amazing customer service. He was prompt and precise when addressing any questions or concerns that I had. I would highly recommend Tony and his team when applying for a mortgage. He helped me achieve my dream of owning a home with ease and I can't thank him enough for his support and guidance! Working with Tony and his team felt personal and was seamless!! read more

Rafael made my dream of owning two homes a reality- in two states - even when I didn't think it was possible!! I will forever be grateful to him, and his diligent team. His knowledge of the market is priceless!! Through the most tedious and challenging moments, Rafael kept my confidence going with his unwavering commitment to complete the task at hand, and his forecasting of the next steps needed to complete the deal was essential in making this possible. You can't get any better than Rafael Reyes!! read more

I recently worked with Jackson Robert to refinance my mortgage. From the first day I talked to Jackson he was cordial, respectful and knowledgeable. He was able to answer my questions. He always stayed on top of the situation, reminding me of deadlines and walking me through submitting documents. He was very professional and available to me or returned my calls efficiently. I am extremely satisfied with his dedication and his performance. Jackson comes highly recommend by me. Excellent job, Jackson! read more

Being a first time home buyer can be a little nerve wrecking. I did my research and went to different banks to see which was the best deal; and loanDepot was it. Their interaction and service made the process easy. They were a phone call away and answered any questions I had. Their portal made it easy to sign documents and they worked fast and kept me abreast of what to expect or needed. I highly recommend Rafael and his team. They didn't skip a beat. I look forward to working with them again. read more

From our first meeting, Rafael Reyes took significant time to talk my husband and I through what we were looking for, which took a lot of patience because at the time we weren't fully sure of what we were looking for. Once we found the house we wanted to purchase and went back to him a few months later, it was as though no time had passed. He was focused, fast, and got us a great rate. Our attorney commented on his speed on more than one occasion. Highly recommended. read more

I came into the whole home buying process without a single clue of what I was doing. Tony provided me with so much information of not only the process and what to expect but so much more. He was extremely patient with us and all our questions and concerns. He was calm, professional and respectful. But not only did he help us he has a full team that worked together when ever he wasn't available. I highly recommend Tony Ayala and Loan Depot. Great team work! read more

Loan Depot has the best loan officers in this business. Staff and crew members were very helpful throughout the process until the very end. Knowledge, patience, skills and compassion are their best attributes. Highly recommendable without a doubt. Very glad I found Tony Ayala at Loan Depot as he has been an outstanding loan officer making me feel if I knew him for a very long time, very pleasant and understanding. Two thumbs up for Tony and Loan Depot! read more

I had the pleasure of working with Rafael for my refinance. The entire process was as seamless as could be from beginning to end. Rafael followed up and communicated every step of the way. Having gone through the mortgage process several times I can say hands down this was the best experience I've had with a lender. I'll be using Rafael for all of my future Lending needs and would encourage my friends and family to do the same...Thanks Rafael! read more

Rafael and his team Katara and Steve are top notch. They help me purchase and refinance my home not once but twice. I always felt that he understood my needs and was on my side trying to get me the best deal , he was very honest , patient ,knowledgeable and accessible to answer all my questions. I will definitely recommend and work with him in the future to accomplish my goals in reality purchases and investments . Thanks read more