I have been to this place twice (unfortunately for me) however so grateful for this place!…read moreExcellent customer service with a quick turn around time. Highly recommend. Hope I don't need to go back but if I do I'm coming back. Thank you!

First time customer and first class service. I did my research, dealerships use this company for…read moreOEM glass replacement. I wanted this company, but then my insurance company tried to steer me towards Safelite. I cancelled the process and I called IQ. They were able open the claim, request OEM glass based on the manufacturer guidelines and safety issues (cameras and HUD) and everything was approved within 24 hours. They scheduled me for the next day and my car feels brand new again.

I had the cliche back window broken while out at dinner in Oakland. (I SWEAR there was nothing to…read moretake from car). Big K was super responsive to my quote inquiry and had great communication. Mr. Han came the next day to my home. Great price, even better if you can pay CASH. Installed a dealer produced window and cleaned up the glass inside. Lifesaver.

I spoke with someone before 8am on a Saturday for a replacement window for a 2020 4Runner. Someone…read morecame to service it within a couple of hours and it was done pretty quickly! They did it in the parking lot while I was staying at a hotel. The gentleman was very polite. I would definitely call them again if another mishap occurs. I cannot review pricing as I just paid a deductible.

The fastest clearest communication to arrange. Same day…read moreservice. Great price. Excellent workmanship. Highly recommended.

Working with Curtis was an awesome experience. You can tell he goes above and beyond on all parts…read moreof the job and the communication process. Curtis really does treat your car as if it were his own and truly cares about the customer and project. I went out of my way to work with Curtis and it was the right call. If you want your windshield repair done correctly, go to Curtis!

BaySide Auto Glass (now Genesis) provided amazing service. They provided a detailed quote and…read morestayed true to it. The tint was professionally done, my windshield looks like it was the original, and working with this team was a great experience.

"THANK YOU SO MUCH" 'LUCIO & RJ' for a job well-done and an extraordinary and phenomenal fast…read moreservice replacing and putting it together our two vandalized back side windows in no time. Very Impressive Work! A "BIG SHOUT TO YOU BOTH" and To "BAY SIDE AUTO GLASS!" Highly Recommended! BRAVO!

Our new truck got a rock to the windshield yesterday. I…read morejumped online to our insurance and scheduled Safelite to come to our home today and repair it. Joseph called in the morning to let us know when he would be here. He was on time, clean, friendly and did a fantastic job in very little time. A little sad our truck has had its first boo boo, but very happy with Joseph and Safelite.

In March 2026 I initiated the process of windshield replacement with Safelite through my insurance…read morecompany. What followed was months of difficulty, made more challenging because of the dishonesty, gaslighting, and misdirection of Concord employee "Dario." He failed to show up at appointments he made with me, and forged my consent. Safelite charged both me and my insurance company twice, the first charge well before work had been completed, yet they promised no charges would be made until completion. (They reversed the second charge to me, but that the correction needed to be made shows sloppy recordkeeping at the least.) One big roadblock was that Safelite kept ordering the incorrect glass for my vehicle, no matter what evidence I provided (photos, user manuals, etc) and Dario insisted there was no way to change it in "their system." He kept saying I had the wrong VIN. Meanwhile, other entities including the DMV recognize the VIN as matching my car. The mistake was clearly Safelite's. Once the proper glass arrived, Dario blamed "the system" on a difficulty with recalibrating the windshield and told me I would have to take the vehicle elsewhere, but he did not provide the release to my insurance company. Instead, Safelite charged my insurance company for the unsuccessful recalibration and reported the job completed, closing my claim. It took until July 2026 to finally have a working vehicle again. In May (updated in June) I posted a review here on Yelp and other social media channels highlighting the struggles with the not-yet-completed job. My review became the "featured" one here on Yelp for this business. Shortly thereafter, Safelite approached me with a Release Agreement and proposal for a settlement payment to avoid litigation and in exchange for my lifetime silence. I removed my online reviews and signed the Release Agreement. Safelite sent a check, but then they issued a STOP payment. They have refused to send a replacement check, claiming that the money was intended to pay a third party that had worked on my vehicle, despite the Release Agreement saying nothing about payment to a third-party or that such payment was earmarked for repairs to the car. As such, they breached contract, and I no longer have to be silent. Ultimately, my vehicle was fixed. But the ordeal was long and I witnessed falsification of records and other concerns that made me doubt Safelite's integrity.

Great customer experience! I reached out over the Memorial Day weekend and was able to drop my car…read moreoff just a few days later. Very fair pricing, I asked around a lot of places and this business was very gracious with their pricing and had a very quick turnaround time. I was quoted about 3 hours, they were done in 1.5hrs. I can't recommend this place enough. Very nice staff, and while it was not the best situation to be in, I felt pretty comfortable with my decision to come here and work with them on this windshield replacement.

Wow, this company was amazing, my daughter, unfortunately, backed into the garage this morning on…read moreour way to school and busted out her rear window of her SUV. Once I gave a call, they had an opening within a half hour to come down and have it done in one hour clean vacuumed all the broken glass and replaced with the proper glass and a little bit over an hour. Excellent job guys.

Took in a rock chip on 680 on Saturday. Connected with…read moreRobert and he responded even on a Sunday. Showed up next day on Monday. Fix was fast, flawless, and affordable. Robert is a great operator. Highly recommend for windshield repair.

Auto Renu was great to work with. Robert (the owner) was professional, responsive, and easy to…read morecoordinate with. He offered same day service and was able to book me for the next day when I was available. He showed up on time, did excellent work, and the price was extremely competitive. Much more affordable than other quotes I received. He replaced the windshield on my Tesla Model 3, which had a two-foot crack, and the result looks perfect. Highly recommend if you need fast, reliable, and reasonably priced glass repair.

I just had Velocity Auto Glass replace the front windshield of my 2000 Honda Civic. From my initial…read morecall to the completion of the job, they were first class! They were able to come out the same day! The price was better than their competitors! The communication with the office, as well as with the technician (Mauricio) was excellent! Mauricio also had knowledge and pride in his work! I highly recommend Velocity Auto Glass!

Fast response. Fair and reasonable price. Friendly and on time service. Nice to have someone come…read moreto you instead of sitting in a repair shop for an hour+. Plus they were available the very next day. Thank you!!

Fast and efficient! Over 10 years of experience replacing windshields. Highly recommended if you're…read morein need of a new windshield!

Needed a windshield replacement. He was very prompt in responding to inquiries. Pretty competitive…read morepricing. Got the job done in less than 30 minutes.

Same day service, great install and a great price. I ordered from a big national chain and their…read moreappointment got canceled and very hard to reschedule. Velocity came though!

After a windshield recall, the Ford dealership broke my rearview mirror while reattaching it and…read morerefused to replace it and wasn't qualified to even fix it, saying it was aftermarket. I tried fixing it myself with strong adhesive, but it wouldn't hold. Velocity Auto Glass stepped in and did an amazing job. It took extra time and ended up needing two different technicians and Noe got it done! The team was professional, detail-oriented, and clearly explained the issue. They honored the original estimate despite the extra work and even on a Saturday and on Valentine's day! I'm so relieved to be able to drive safely again, thank you!