Had my windshield replaced in my 2012 Highlander by Michael. Michael communicated with me about his arrival time. Showed up and was upbeat and energetic. Informed me about the time frame for the replacement of the windshield. Finished within the timeframe and cleaned up everything so that you couldn't tell anyone had been here. He communicated the follow up instructions on the windshield care. Made the whole experience pleasant. Thanks Michael read more

ETA on 6/1/26: This issue is ongoing. I am happy to revise my rating if Safelite resolves this serious problem. I understand that mistakes can happen, but what is important is taking responsibility for those errors and conducting business in an honest fashion. ETA on 5/18/26: I am working with Safelite in the hopes of resolving this. I will update my review if resolution is successful. Original: Safelite damaged a critical part of the ADAS on my vehicle. It will cost over $3k to fix. It took three appointments and over a month and a half for Safelite to finally obtain the correct glass for my car. This is because my car is an E400, but Safelite categorized it as an E550 and were obstinate about ordering E550 glass, regardless of photographs of the car showing it is clearly an E400. "Dario" from the front desk kept pawning responsibility off to others, while "Irma" from the front desk condescendingly told me that I must have inputted the wrong VIN when scheduling the appointment. Meanwhile, a third woman at the front desk assured me my deductible wouldn't be charged until the correct glass was found. Instead, they charged my credit card twice: once for my first failed appointment in March, and then again at the end of April when the correct glass was finally obtained. (They then reversed the second charge.) Before Safelite touched my car, the only issue was a crack. But once they replaced the glass, the ADAS system went offline. They told me the calibration was a success. After the ADAS error lights failed to go away, I took the car back to Safelite for them to recalibrate the system. After an hour and a hushed conversation between the tech and Dario, Dario told me how proud they were of themselves for getting me the correct glass! But... oh yeah, we can't do the recalibration, so you'll have to go somewhere else. He blamed a third-party provider for the issue. Dario told me to sign liability release paperwork which he explained would prove to the insurance company that Safelite could not perform the job, and therefore I would be free to take it to the dealer or another shop authorized to do the recalibration. I asked for a copy of the paperwork but he was reluctant to give it to me. After multiple requests, I finally got a copy. Safelite then charged my insurance company twice for the failed recalibration. They did not send the insurance company the paperwork admitting they had failed the recalibration. I sent my insurance company the paperwork which Dario had been reluctant to give me so that they would allow me to seek correction elsewhere. The shop that is now working on my car discovered that the failure in the ADAS is that the forward-facing camera in the windshield is broken. It was operational before I took my car to Safelite, and now it is broken. Draw your own conclusions. In order for the ADAS to work properly, this expensive camera must be replaced. Safelite would have been able to see this on the error codes when they attempted the second recalibration. Instead, they blamed a third-party, saying the "system" was overloaded that day. (If just that day, why wouldn't they have suggested coming back another day instead of telling me to go elsewhere?) Again, draw your own conclusions! read more

Safelite AutoGlass - This error message appeared after Safelite performed windshield installation on 4/20/26, and has not been resolved. - Auto Glass Services Near Me - Concord, California

My insurance sent me to Safelite for a cracked driver's side window on my car. The idea is solid: schedule online, they come to your house, done. The problem is everything that happened between scheduling and the actual appointment. I booked online and gave them all my car details. Got confirmation emails and texts, one saying Tuesday, then Wednesday. Someone called from what felt like a personal cell to confirm the time. Fine. Then that same afternoon, a text arrived saying they needed to push the appointment back a week. I called back to find out why, and was told they never had the glass and needed to order it. That information should have been caught when I entered my car details during booking, or at the latest, during that morning call. I cancelled on the spot, called my dealer, and had it fixed two days later. My barber told me almost the exact same story, different customer, same outcome. The person I spoke with was professional and genuinely nice. This is not a people problem. Safelite's scheduling and parts verification process is broken. If you have a common car, you might get lucky. If you don't, expect a reschedule with no advance warning. Skip the mobile service and go straight to your dealer. read more

Safelite AutoGlass - Cracked passenger window: Star crack with lines running toward the frame - Auto Glass Services Near Me - Concord, California

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I was scheduled to be there at 7 AM last Saturday. I got two phone calls Friday to remind me that I needed to be there at 7 AM. I was there at 6:50. When the technician arrived, he told me it would take 2 1/2 hours to have the job done. I got a text at 8:40 to tell me that the car was "starting to get started to be worked on". I called to ask about this. They assured me that it was not accurate. They said they would have the technician call me. I got no call. I called back to ask what was the situation with the car and was told it would take two and a half hours and a half to complete. I was told that people hadn't come into work. They said they've "had a busy morning". I explained that I missed my ride to go up to get the car. I asked if they would cover the Uber ride and just now today Tuesday Dario, the assistant manager called to tell me they would not. Stefanie Dario Jacob are all dissemblers they care about nothing. These are terrible people. I really wish there was a zero on the Yelp because I would give them a zero rating no Customer service no nothing. Stay away from them read more

I took my 2019 BMW in for a windshield replace in February. To date it has NOT BEEN REPAIRED because they cut the wiring to my front sensors and have denied liability! Several calls, emails, texts back and forth and the nightmare's ongoing. BEWARE! I should be reimbursed for all the hours/days I've spent trying to get my car repaired. DO NOT TAKE YOUR BMW HERE! read more

From initial appointment setup through and including confirmation that recalibration was successful my experience professionalism, efficiency, friendliness, timeliness. I'm a delighted customer! Thank you Safelite!! read more

Put wrong window on. Leaked. Ruined cloth in back seat. Took 5 hours. 2 years ago it took 2 hours. Not sure what happened to their service but definitely not happy. Yes we did bring the vehicle back and still disappointed with their service. read more

I had a small damage on my windshield from a pebble or something on the freeway back in Dec 2024. It was way up on high, behind the rearview mirror and not in my field of vision so it didn't bother me at all. I filed a claim with my insurance and booked an appointment with Safelite. Turns out that it takes between 3-4 hours to get the windshield replaced for my car and it has to be done onsite. I wanted to get it done but we also had a long road trip coming up, so I decided to keep the damaged windshield in case there were going to be more damages on the windshield on the road trip. So I pushed out the Safelite appointment out one month. Due to life getting busy and my cracked windshield not bothering me, here we are in June and I still have a cracked windshield. Then... I washed my car at home and the crack got bigger - likely due to washing the car with cold water on a hot day! So in June, I kept my appointment with Safelite. I had the 8am appointment but got there late. Yes, I know I sound very reliable. Haha. Michael W was my technician and he was great. I apologize for being late but he was polite about it. There is a texting notification system and that worked great. The waiting area is nice with vending machine, coffee station, chairs and WiFi. I walked over to Costco to kill some time. Shopped for the non-perishables, left the cart in an aisle and went back to pick up the car. My car was done at noon - 3.5 hours which is great! Part of me wonders if it would have been completed under 3.5 hours if I dropped off the car on time at 8am. So pleased with the process! It's been only 2 days but the windshield is great so far. Michael W. is great! I highly recommend Safelite on Monument! read more

Window kicked in by a vandal. Repair person came to the house. He took the door apart but couldn't figure out what to do to install new window so he called for help. Even with coaching on the phone he could not do it. Another repair person came. Appeared to fix it but then we discovered window would not roll down. Third person came. It appeared to be fixed and yes it worked. Discovered after that the door would not lock anymore. At this point we took the car to the dealer, where service said repair person(s?) had broken, bent, and damaged inside of door under the cover and the lock. Dealer repaired it, but obviously this cost more money. read more

Brought my 2019 Audi Q7 in to have the windshield replaced. I requested Oem glass and they were happy to get it for me. I had an appointment at 10am Friday and they called me asking if I wanted to come in earlier, great that's awesome. They had the car done in about 2.5 hours with all the sensors calibrated. I have a mirror mounted radar with a mirror power tap and they made sure it was absolutely perfect when I got it back. Jose, you're awesome. read more

They have completely let me down me 3 times. They have cancelled on me twice and never offered to reschedule. The first time I tried to use their services they ordered the wrong window, said they would call me when they got the correct one, but in fact just stopped trying to fulfill my order at all until they called me a week later and asked, "Did you still want that window?" This is the most unprofessional company I have ever worked with and will NEVER attempt to use their services again. read more

We made an appointment for first the time slot today. The windshield replacement was supposed to take three hours and my partner had to be at work afterward. When we got there the glass was not there - they had to have it brought in from Oakland. We Ubered back home and at the 3 hour mark were not able to call to find out the progress of anything. They just have a generic number with a recording. Two Uber rides and five hours later we have an after-market windshield and a $500 co-pay for indifferent service. I'm giving two stars only because we finally got a windshield. read more

I set up an appointment online. They then call me while I'm at work next morning asking for a VIN number. I was told they have to cancel without it. Fix your website to and have it ask for a VIN number when people are setting up appointments. I let them cancel and I'm going with someone local. read more

My husband got a rock to the windshield. I contacted my insurance actually online and scheduled Safelite to come to our house. Ashley showed up on time and smiling. She was awesome! My granddaughter wanted to watch and it was magic!!;) Perfectly done like it never happened. I have another vehicle that needs some windshield love and I hope when I schedule that, she shows up! Thanks Ashley! read more

Called robot service and could not get past its Pre-inquisitor. Was trying to get quote range for ex wife's 2015 Camry. The SERVICE hung up on me because I wanted to speak to a human. read more

Terrible, terrible, terrible. DO NOT go here, I recommend using something local. They are super ovrpriced, they iterally charge up to your insurance deductible. 100% a ripoff would be going local over them. You can find local people who will give better customer experience at an honest price. The only good part about safelite is they will come to you. Please call around before you book with safelite. 3x the price ofthe local dealer I ended up using read more

Thank you Safelite AutoGlass for replacing my windshield for a fair price! I had a thin but noticeable crack on my Prius windshield that several family members strongly advised replacing. I called the toyota dealer in Walnut Creek where I bought the car in 2020 yesterday morning (08/12/2024). They quoted me $1255-$1755, which seemed very expensive. My dad recommended Safelite AutoGlass. Their estimate was cheaper so I scheduled a next day appointment (08/13/2024). My appointment was initially scheduled at 3 pm today but they called this morning asking if I wanted to come earlier. I came a little before 10:30 am and I was helped quickly. Though I was told it would take 1.5 hours to replace the windshield, they actually told me the car was ready an hour later! I ended up paying $731, which was much cheaper than their previous quotes ($1018 and $937) AND the Toyota dealer! The technician and receptionist were friendly. I appreciated and enjoyed the coffee in the waiting room. Although I hope I don't have another crack in the window, I would definitely come back should the need arise as it's a little less than 10 mins from home. In fact, I recommended Safelite AutoGlass to a friend who also has a chip in her windshield. I'm very happy I don't have to drive around with an ugly crack anymore thanks to Safelite! read more

DO NOT USE SAFELITE. They came to my house and didn't have the right moulding. They said I had to drive to their shop the next day. When I arrived they still didn't have the right moulding. The car is incomplete and looks terrible. The commercials a catchy but, SAFELITE IS TERRIBLE!! read more

Safelite AutoGlass - Auto Glass Services Near Me - Concord, California

You know, I was happy with their service. While the technician came to my home, I guess he came from the Concord office so I am leaving feedback for the Concord office. Requested OE glass, they came with and installed an OE glass, on time, in a professional matter. Price was also good and I got about $40 discount. All good! read more

Window didn't fit. I asked about having OEM before hand and was met with some hostility. They're cheap after market replica did not fit. If it were not a convertible it would have been fine. The tech was amazing, diligent. He tried to make it work but couldn't. I'm gonna order OEM and drop it in myself. They also were over charging by a lot. $590 for driver window. But when I saw the cancelled work it was really only a $370 job. Go to dealer or do the work yourself. read more

Exceptional White-Glove Service! From scheduling to execution, I have no complaints about any step of their process. They are attentive, proactive, thoughtful, and knowledgeable. A "mysterious" crack appeared in my car's windshield; from night to day, the crack grew side to side. We called our insurance and, after describing the issue, they put our car in the queue for windshield replacement almost two weeks ahead of the claim opening date. I contacted Safelite Concord, and I was able to drop off the car the next day. They took care of all insurance updates. I didn't have to do anything other than choose the next day to drop off my car and give them my car and insurance information. They took care of everything, end to end. I truly commend this practice; we need many more services like the one offered by Safelite Concord. read more

Requested for a technician to come over my place. He ended up not fixing my glass coz he doesn't have the right tools. He made an appointment for me to drop my car to their shop which I didn't mind coz it's just less than 10minutes away from me. Dropped off my car, got a call after 4hours. I went home and my bf checked my car and found out that the glass was installed incorrectly. I tried calling the shop but they won't pick up my call. We went there to inform them about the issue and was told that they will call me when they get a new glass but I never received any calls and it's been a week now. My bf had his windshield replaced and he got a sloppy service. Guy left the debris inside his car. The glue were all over the glass and the car paint. Guy almost broke his rearview mirror and admitted that he doesn't know how to take it out and put it back. ‍ read more

I arrived for an 11am appointment. Receptionist mentioned that it would take 1-2hrs, she asked if I wanted to wait or drop off the car. Another agent checked in with me, informing me it would be 1-2 hours. I asked him 1-2 hours from what time? I reminded him that my appt time was 11am. He informed me that he would get a technician to help me immediately. He took my car around 11:20am and confirmed that I return in 1-1.5 hours. I came back around 1:20pm. I didn't receive any updates from Safelite. I checked in with the receptionist about picking up my car. She mentioned that they had not started yet. I asked her if I can speak with the person who I had spoken with earlier. She rudely answered I can see from here that they haven't started yet. I proceeded to ask her to get me the person that I spoke with. She left to find someone. I saw the person who had told me 1-1.5 hours, I asked him what happened. He didn't know, he mentioned that he checked it in with a technician. That technician came out telling me that he went to lunch. I told him that my appt time was 11am, came back 2 hours later, did not receive any updates and now I'm finding out it's another 2 hours to work on my car. I let them know that I had an event that evening and asked what is the point of sending text messages for an 11am appt if they will not work on my car at that time? Work on my car started at 2:20pm and was ready close to closing, 5pm. At 2:20pm is the only time I received an update call from a Safelite technician. He mentioned that it would take him longer than usual and he may not get it finished in an hour. I told him that he would have been finished sooner had he actually seen my car and addressed any concerns at my appointment time at 11am that morning. I told him to just do the job correctly and finish it, if I'm late there's nothing I can do bc I need my car: I ended up late to my event. To clarify, the agent that scheduled my appointment was through my auto insurance AAA. I did not speak with anyone at the Safelite Concord,CA location directly to book this appointment. The technician also did not clean up all of the glass in the car. Center console still had shares of glass all throughout. Had to pry a compartment door to open and close bc shards of glass was stuck in the track. There were many other people in the waiting room who have been waiting 3+ hours after their appt time. This location is slow! Don't come here if you have other things to do because they don't follow appt times or respect your time! Stay away. read more

Here are the facts: May, 2024, Safelite replaces my windshield after errant golf ball shatters it. May, 2025, rear-view mirror falls off. Check my invoice and warranty. Mirror is covered. Call Safelite. Robo agent says my mobile phone number (which I have had for 20+ years and used with Safelite account) not in system. No human agent accessible. "Have a nice day. Bye." Wash, rinse, repeat with same result. Go online to Safelite warranty center. No record of my account. Text and vm Safelite tech who replaced windshield. No response. Go to Concord Safelite store. No record of my phone, but after seeing my paper invoice they are able to access my account. Agent confirms windshield and mirror are under warranty. Tech says mirror can't be reattached so new windshield required. Set up appointment for next day between 1-5 p.m. at my apartment. On day of tech calls saying he can't get past security gate. Why? Forgot his driver's license. Must reschedule. On day of reschedule, tech calls saying we have to reschedule again due to "a mishap" with parts. Reschedule. Third appointment canceled by Safelite via email. No reason given. Fourth appointment scheduled. Tech calls saying she is on the way and has her driver's license. Happy, happy, joy, joy. Tech shows up and replaces windshield and rear-view mirror. I say, "Maybe the best man for the job is a woman." Conclusion: Safelite please spend less on happy talk TV commercials with spritely jingles and more on fixing your broken automated-response system and customer-service team. Have a nice day. Bye. read more

Don't waste your time at this Safelite location. I made an appointment for 1:30pm, arrived at 1:25pm and the office was unattanded. Tried to get the attention of the workers in the shop but they'd just look at me and continued working. I finally left at 1:40pm... read more

I was recently on the freeway when a large, round object flew at the windshield of the SUV I bought new last year, and left a giant gash in the glass, which immediately began to crack and spread in long, irreparable lines. It was unlike anything that's ever happened to me and pretty scary. That terrible experience was followed by a much nicer one though. I reported the claim to Geico and was able to schedule service on a date and time of my choice with SafeLite through my insurance app. On the day of the appointment, the technician called to tell me what time he'd be there and I actually told him I was on my way as well, but running a few minutes behind. I needed to meet at a friend's home since my condo doesn't allow auto repairs on the property. He was very understanding and said he'd give me extra time and I received a text when he was 10 minutes away. I'm sure on the inside it was frustrating since we had a window blocked for the appointment, but he didn't let that show if that was the case, and I appreciated his patience. Before beginning he explained that he'd need two hours at the very most and after installation he'd test drive the vehicle in order to recalibrate the windshield features (moisture detection/automatic wipers, visual stuff, etc.) - he alerted me when everything was complete and he took photos of the car after wiping down each of my windows. It was all incredibly fast and so convenient to not have to leave a location of my choice or wait at a shop somewhere. The service guy was super nice, very friendly, and did a wonderful job. He told me not to wash the car for a couple of days and said everything was ready to begin driving her again. I was very impressed with the service I received and the work done. Excellent value - especially since it seems windshield replacement deductibles have gone down in price on my policy. I paid $50, plus a tip and the offer of some sweet, cold watermelon, since it was a hot morning and he was working outside with no shade. read more

Safelite AutoGlass - Auto Glass Services Near Me - Concord, California

Windshield replacement they ordered the wrong one three times and three times I made a trip for nothing. So no I went to the dealer read more

They were able to schedule my appointment within a couple of days. However when I was running late you cannot call through to the store and just get a generic call center-they are unhelpful. Once there they do have business cards and I assume a number that dials through. My windshield was installed quickly and correctly. I recommend this outlet read more

First, it was easy to make an appointment online. You can enter your insurance in advance and have that all sorted before you get there. Now, this is where it went all downhill. This review is based on service I received. I arrive at 8am, they take my keys. Nothing is explained to me. I ask what's happening. They said it could take up to two hours, maybe three. I ask if my windshield is OEM and he explains their windshields are not OEM but better. Then hour 2.5 comes around I come outside to check on my car. They said my car windshield is done but the recalibration technician has to drive my car for 30 minutes up to 70 MPH which requires the freeway. My mind is blown that someone took my car on the freeway for 30 minutes up to 70 MPH, using gas, adding miles. That is ridiculous and unacceptable. Then my car finally is parked. I wait for a while again then someone says - oh they didn't tell you your car is ready. It's been ready. There's hand prints all over the car. Sure my car is dusty but hand prints and just dirty when I got it back. Then I get my car and the windshield was OEM. The quote was $3,780. Of course it should be OEM. I don't think they know what they're doing. read more

Safelite AutoGlass - Waiting room - Auto Glass Services Near Me - Concord, California

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I had a great experience with these folks. They came out to replace a front passenger window on my car. It didn't seem right so they ordered different glass and came back to install. They figured out that the regulator wasn't working right so ordered that for me. Finally they came back and installed the new regulator and new glass. They kept at it till it was right. Refreshing! Would recommend again. read more

Update: They not only left fingerprints on my cloth but they broke the clamp to hold my rear view mirror which makes it vibrate. The only way to make it better is to replace the entire windshield again. I was told it would be EOM then found out it was aftermarket. They broke the seal outside the windshield which now will cause leaks in my car. *****DONT GO TO SAFELITE! read more

Safelite AutoGlass - Fingerprints on my beige cloth. - Auto Glass Services Near Me - Concord, California

Great experience. They fixed my issue with my sunroof that had plugged tubes. Thank you!

Had my windshield replaced on my Jeep wrangler. I have a light bar and pods so I stopped by the center to ask what to do about that. They told me they recommend I take it off. Decided to have them come to my house to replace glass so that I could put the light bar and pods back on right away. We had David come and do the service. He called about an hour before coming and completed the service in under 30 minutes. Well worth the extra money to have them come to your house. They reason why I stopped by to ask about my light bar is because they don't have a phone operator. So any questions you have you'll have to use the online chat or go in person. If you call you can get a 25$ off discount code- at least that's what I got when I called. read more

Entire staff of employees very finely and efficient. Will definitely use them again should the need arise

If you want to speak to a human by phone, this is not the place. Their phone service sucks, just goes through a stupid revolving teach about how much they like you but cannot help. Wow, that 10 buck spent on the automated phone ricks safelight. Go to a different company, one that cares and will pick up the phone read more

I really don't like leaving bad reviews but damn this place needs some change! Whoever is in charge needs to manage the companies time better. Especially looking at all the previous reviews about this situation. I dropped my car off at 9am and was told it would be a couple hours. It's 2:15 and I was Just told they are just now starting on it so it's going to be a few hours now. Very disappointed as now I'm going to be waiting for AT LEAST 8 hours. read more

I've come here a few times for new wipers and have had them come out to my home to fix my windshield cracks. Extremely friendly service. You get what you pay for at this place. read more

My Dad went in yesterday for a quick repair. He received great service, and was very happy with the outcome. Michael helped him out during his visit. 10/10 would recommend! read more

Excellent service from Jorge. I got my windshield replaced fast and he was friendly and professional. The lady at the front desk was also very helpful and friendly. read more

Made us drop off the car 2 hours earlier than our appointment time. Was told that it would take up to 5 hours. Came back 5 hours later, nothing had been done because the replacement windshield was damaged. They did not even bother to call to update us, we left with the same cracked windshield and wasted 5 hours of our time. I try to give them the benefit of the doubt, but damn UPDATE: I just noticed they did not put my parts back together. read more

Safelite AutoGlass - Auto Glass Services Near Me - Concord, California