We brought our 2016 Denali in for a shimmy in the transmission. Our Denali has 45K ORIGINAL miles…read more It drives my husband to work every other week, because of carpool share. It has sat for months out of the last several years, due to his battle with cancer. We were told the trani harness was bad and needed replaced and a system update. Adding the trani needed fluid service. In addition, we were told it needed new shocks, repair to pipes on the oil cooling system and additional services leading up to nearly $9000. Yes, that's $9000. On a vehicle with 45K miles! Here's the thing, (quoting) "The trani fluid is burned, and we don't want to put it back in the transmission." It's a sealed unit, you didn't drain it! Not even a trani dip stick on this model. The harness isn't in the trani. The shocks are fine, and the protective wrap on the harness you replaced was left hanging. I have video of trans fluid and pics of harness, from the mechanic that cleaned up your mess..... This is why you have a terrible reputation. It should be an embarrassment to quote such a repair cost to the owner of a, babied, vehicle with 45K on it. We will never be back. Yes, I own a Chevy too... so, that's double the loss.

Well, I have multiple issues with this place…read more 1st I live in Thornton and they were aware of that and when I got there the car had about 5 decent sized hell dents on the hood. They didn't even tell me about them before I drove down. 2nd the car was making noise and the sales person, Joe, took a test drive with me and sore that it was just an exhaust bracket that was loose. I asked him multiple times and he was 100% certain as he was a muscle car guy. Well stupid me took his word for it and turns out he was wrong. I called and talked to him and he didn't even try to help me or even offer any solutions. It has taken them 2 weeks to get back to me and finally they did and offered to get me $1000 off an extended warranty but that I needed to bring the car down and have them go through it and If they found anything I would be liable to fix it before they could honor the warranty. Well there is in fact something wrong as it still makes the same noise as the day I drove it off the lot and the car has just over 1000 miles on it since I bought it. So these people are your typical car sales men and don't care about the customer nor what they sell you. I would NOT recommend doing business with them at all. If I could give them a zero star I would.

I was looking for a car for my daughter. She knew what she wanted based on her research and I…read morewanted to honor her request. I googled Toyota Rav4 Pueblo. CO and up comes this 2015 Rav4 at Thompson Auto Sales, accompanied by 98 photos. I felt I knew the vehicle by the time I called them to come and see it. The vehicle was just as the pictures showed. I drove it, asked that a couple of items be replaced, and I was told that they were already in the works. I made them an offer and they accepted. I picked up the car several days later and they had even filled the gas tank. The whole transaction from the time I took the test drive to the time I picked up the vehicle was less than 45 minutes. I was well pleased with the entire transaction.

Amazing customer service. Purchased a Jeep Wrangler Unlimited from them and was treated with…read morenothing but respect. I would highly recommended them for your next vehicle purchase.

This is one of the worst car dealerships in Pueblo! They lie and cheat and at the end they will try…read moreand sue you because of their stupidity. The sell lemons here, the exterior is nice, but buy a car and a few months later something will happen! I went with my sister to buy a car, I already had a new car but went ahead and looked at a Cadillac CTS. Based on my excellent credit and my trade, they claimed I was going to get financed through my very own credit union. A no brainer right? Wrong. I signed all the papers and off I went. almost 2 months later, even after making my payments, they claim that I was not able to get financed? Really? My credit union sure accepted my payments for the car? Anyway, they ended up asking for my car back to which I obliged because it was already giving me issues. They returned my car and off I went. About 7 months later they tried to sue me for the time I had the car. IDIOTS. Go to Spradley or Vidmar, theyre honest and actually help you!

I went in for preventive maintenance, and they ended up recommending additional condition-based…read moreservices. When I asked for the total cost, I was told it would be $733. However, when it was time to pay, the total came out to $1,365. When I questioned the difference, they told me that the $733 was only for replacing the rear brakes. I feel they were misleading and dishonest, trying to take advantage of customers to make more money. Labor costs were also extremely expensive

Sales and Service- salesman was a joke when negotiating our purchase of a new accord. Was not…read morebudging on window price citi g these things sell themselves. lol Service- $69 Oil change/tire rotation coupon. Did not rotate tires and $64 labor charge with $11 parts charge and $34 parts and "other" charge. Didn't get a courtesy wash and they didn't even reset the oil change reminder correctly. Hard to keep business local with this kinda service. We will drive to Colorado Springs for service and purchases going forward.