Will not honor any follow up repairs. Financed new HVAC system with them and the condenser-coil…read morewent out in less than 2 years. Owner himself lied and told me they would service, and he never did. Even after multiple attempts to contact him. NOTHING. Imagine.. If the Owner of the Company is deceptive, how do you think their Employees are.. Save yourself the lies and headache in Rockford.. Choose another Company for your Heating & Cooling needs. You'll be glad you did in the long run..

This company literally used the manual for the furnace as a funnel instead of using a piece of PVC…read morepipe. Do not use this company. They installed this furnace a couple years ago and this is the kind of work they do! Absolutely horrible!!!

Friendly service. Very reliable. And the price was reasonable. They do an excellent job. I would…read moretotally recommend them!!

After the furnace got balky and wouldn't run consistently, I called them and was scheduled for 1…read morehour following my call. The service technician arrived in 45 minutes. I explained the problem. He checked the programmable thermostat, then the furnace, did an electronics test and found some part malfunctioned, a solenoid, I think. He showed me the electronic test and I saw the failure register. He retrieved a new part from his truck, had it installed in less than 15 minutes, rechecked the system and performed another test and pronounced my furnace as being cured...for now. WHAT?? Yeah, he informed me this was usually the part that failed a majority of the time and based on what I briefed him on, he had a pretty good idea what the problem was. Anyway, he cleaned out the dirty furnace, buttoned it up and wrote out the bill. I paid him and he was gone - all in just under an hour....and the house was warming up. Yeaaa!

Mike and Matt were professional efficient and friendly. Recommend and will be contacting the, again…read morewhen electric work is needed.

I moved to Byron a little over two years ago, and needed to have my Generac generator serviced. The…read moreamount quoted by Generac was ridiculous and would only cover less than three years of coverag When I questioned the amount, their solution was "find an electric company to repair it for less". Not a terribly customer friendly attitude. I found Gates Electric that serviced my generator and replaced needed parts, and made sure the generator was in tip top shape and was ready to pitch in and save the day should I lose power. The repair person, Jeremy Witt, was knowledgeable, competent, and responded quickly and I would recommend Gates Electric to anyone needing any kind of electrical work in the future. Thank you Gates Electric for your excellent service.

I bought a wifi thermostat with the thoughts I could easily just take the old one out and put the…read morenew one in. I was sadly mistaken. Now I had the old one taken out and the new in my hand not knowing what to do. I called Dream Starter and they saved the day! Bryan knew what was wrong as soon as he walked in and had my thermostat running in 15 minutes!!!! Thank you.

Bryan was amazing! Examined my furnace and thankfully it was a very easy fix, not getting enough…read moreair thru. I was charged a reasonable service call and that was it, very happy! I went down the line calling several HVAC companies, most want you to 'leave a message' on our first single digit temp day and it was cold in here. Some called back later in the day, one after many hours called and said "we can't fit you in today". He answered first call and was out within a few hours. I am fairly new to the area and was nervous about finding the right company and thank goodness I did! I have him in my contacts for future should I need help. Thanks so much!!!!!!

I had my furnace and the AC replaced by the Blue Bear Heating & Air couple weeks ago. Jake…read moreexplained my options and answered all my questions. He showed up on time for the installation and everything went according to the plan. Jake is friendly and knowledgeable. I highly recommend this company.

This is a frustrating review to write because I've used Mario for 3+ years for regular HVAC tune…read moreups with no issue. He's always been responsive, helpful, and did a great job. However, I recently had a horrible experience with him and his team. Our HVAC unit wasn't working and we called Mario and his team to repair. They charged us $2,350 for a few pounds of refrigerant, sealant and 3-4 hours of labor. When the work was done, they claimed that they'd used gauges and detected that the leak was sealed. We sent a $545 payment on June 3 for the refrigerant and labor, a $350 payment on June 5 for the sealant and labor a $1,500 payment on June 12 for the repair of the leak. I asked for detailed receipts of the work four separate times and the detailed receipts were never sent over. On top of that, a few weeks later we had the same exact issue with our HVAC unit. When we called a different repair person, the refrigerant had dropped significantly AGAIN and we were told that the unit was still leaking. We reached out to Mario various times asking for receipts and explaining our frustration. As of today, we've gotten no response, no refund, and no promise to return and look into why the leak that they claimed that they'd fixed was not fixed. All in all we're out almost $2,400 with no true fix to the HVAC issue that we called Mario & his team for to begin with. I'm willing to remove this review or bump up my ratings if I get some sort of response. But at this point we've been waiting for a response and requesting receipts for over a month with no action.

Mario is THE guy to call. Was there promptly and equipped to begin the job ASAP. Very knowledgeable…read moreand passed down some advice to troubleshoot the furnace I was having issues with. Took care of it in a very reasonable amount of time, haven't had an issue at all since. He also made sure to reach out and see if everything was still operating as well as he had left it and the temp was at a comfortable level for myself and daughter. HIGHLY recommended, I will continue to reach out to him if the need ever arises. Thx Mario!

i recently called Bob's Heating and Refrigeration to get a quote on a new Goodman Central A/C unit…read more After receiving two quotes from other companies that wanted to conduct an extensive amount of work to install the Central A/C, I called Bob's. Bob took his time in explaining what I needed and did not need and then provided me with a quote. I was extremely impressed that he sold me what I needed, and did not try to up sell me for his benefit. I highly recommend Bob's Refrigeration Heating and Air Conditioning as a very reliable and reputable company to deal with in Rockford, Illinois.

Scammed beware my story is too long to list but watch out they will take your money and not fix…read moreanything, currently filing a police report and fraud with my bank and a claim with WU. Lets shut this place down.

They took $600 to take apart our AC and fix nothing. After a week of waiting for them to show up…read morewith a motor we called someone else. We were under the impression that the money was for fixing the AC. They ended up saying that it was just to look at the AC unit. I will tell everyone I know never to use this business.