I bought a wifi thermostat with the thoughts I could easily just take the old one out and put the…read morenew one in. I was sadly mistaken. Now I had the old one taken out and the new in my hand not knowing what to do. I called Dream Starter and they saved the day! Bryan knew what was wrong as soon as he walked in and had my thermostat running in 15 minutes!!!! Thank you.

Bryan was amazing! Examined my furnace and thankfully it was a very easy fix, not getting enough…read moreair thru. I was charged a reasonable service call and that was it, very happy! I went down the line calling several HVAC companies, most want you to 'leave a message' on our first single digit temp day and it was cold in here. Some called back later in the day, one after many hours called and said "we can't fit you in today". He answered first call and was out within a few hours. I am fairly new to the area and was nervous about finding the right company and thank goodness I did! I have him in my contacts for future should I need help. Thanks so much!!!!!!

Will not honor any follow up repairs. Financed new HVAC system with them and the condenser-coil…read morewent out in less than 2 years. Owner himself lied and told me they would service, and he never did. Even after multiple attempts to contact him. NOTHING. Imagine.. If the Owner of the Company is deceptive, how do you think their Employees are.. Save yourself the lies and headache in Rockford.. Choose another Company for your Heating & Cooling needs. You'll be glad you did in the long run..

This company literally used the manual for the furnace as a funnel instead of using a piece of PVC…read morepipe. Do not use this company. They installed this furnace a couple years ago and this is the kind of work they do! Absolutely horrible!!!

I had two furnaces installed roughly 15 years ago. They worked fine. The price was reasonable. I…read morecalled them back recently And they didn't show much interest. I got no consideration as a former customer for repeat business. I guess my heat exchanger hadn't been registered Or something to that effect. If it wasn't registered at the time This stated warranty will not be honored. I thought my contractor let me down I thought they should have seen to it instead of expecting me to do it. Putting a new furnaces is a highly distracted Consumer experience And with the amount of money involved the contractor should be taking this responsibility. I tried to give him more business but I was just treated like they treat everybody else so I had to go to a different contractor. It's hard to get good info but people should check BBB and check datcp State of Wisconsin consumer protection. That's about all you can do because just about everybody's out to screw you one way or the other. You know unless you know somebody personally.

We called Rock Valley for an estimate to replace mom's furnace. They were on time, actually did…read moresome troubleshooting, and got the response to us. It included best, better, and good options. Highly recommend.

Scammed beware my story is too long to list but watch out they will take your money and not fix…read moreanything, currently filing a police report and fraud with my bank and a claim with WU. Lets shut this place down.

They took $600 to take apart our AC and fix nothing. After a week of waiting for them to show up…read morewith a motor we called someone else. We were under the impression that the money was for fixing the AC. They ended up saying that it was just to look at the AC unit. I will tell everyone I know never to use this business.

They are always super informative and very reasonable pricing! They helped me same day in an…read moreemergency situation and I had a great experience! Definitely recommend this company!

Thank you Kaden D. of Loescher Heating & Air of Freeport for your very professionalism, knowledge…read moreof quickly accessing the heating issue with my Mom's furnace. You did in a matter of less than 20 minutes what a different company could not do in a matter of two days leaving my Mom's home without heat during a very cold period resulting in her buying three space heaters. Thanks to Kaden D, not only did you access, identify and fix the problem, you saved my mother hundreds of dollars.

I called and they responded quickly, the quality of the demo and installation they performed was…read morevery good. their crew was very polite and helpful.I would certainly recommend them as HVAC contractor.

They got there the next day after I called early the next morning and beat their competitionread more

WE Co of Rockford is the only company I would ever go to for my HVAC needs. I have recommended Tom…read moreand his crew to all of my friends and family. On one of the hottest days of the year my A/C went out and Tom was there for the rescue! They were fast and efficient and cleaned up after. This is hands down the best HVAC company in the Rockford area.

Honest, prompt courteous. Explanation easily understood. Never try to oversell. Showed up on…read morea Sunday afternoon and only charged straight rate, no weekend/holiday. Ultimately replaced air conditioning unit, price very competitive, service excellent!

This is a frustrating review to write because I've used Mario for 3+ years for regular HVAC tune…read moreups with no issue. He's always been responsive, helpful, and did a great job. However, I recently had a horrible experience with him and his team. Our HVAC unit wasn't working and we called Mario and his team to repair. They charged us $2,350 for a few pounds of refrigerant, sealant and 3-4 hours of labor. When the work was done, they claimed that they'd used gauges and detected that the leak was sealed. We sent a $545 payment on June 3 for the refrigerant and labor, a $350 payment on June 5 for the sealant and labor a $1,500 payment on June 12 for the repair of the leak. I asked for detailed receipts of the work four separate times and the detailed receipts were never sent over. On top of that, a few weeks later we had the same exact issue with our HVAC unit. When we called a different repair person, the refrigerant had dropped significantly AGAIN and we were told that the unit was still leaking. We reached out to Mario various times asking for receipts and explaining our frustration. As of today, we've gotten no response, no refund, and no promise to return and look into why the leak that they claimed that they'd fixed was not fixed. All in all we're out almost $2,400 with no true fix to the HVAC issue that we called Mario & his team for to begin with. I'm willing to remove this review or bump up my ratings if I get some sort of response. But at this point we've been waiting for a response and requesting receipts for over a month with no action.

Mario is THE guy to call. Was there promptly and equipped to begin the job ASAP. Very knowledgeable…read moreand passed down some advice to troubleshoot the furnace I was having issues with. Took care of it in a very reasonable amount of time, haven't had an issue at all since. He also made sure to reach out and see if everything was still operating as well as he had left it and the temp was at a comfortable level for myself and daughter. HIGHLY recommended, I will continue to reach out to him if the need ever arises. Thx Mario!