First and foremost I want to say I HIGHLY recomend Perfect Temp Heating & Air condition out of Loves Park Illinois. Every person we delt with was super profectional, which you don't see now a days. From the first visit Branden and Chris answered all my questions and informed me of everything that was to be done, Then came the day for the work, Again both did an excellant job, But I do also want to add the two men that actually did the work Guillermo Huetra and Brandon Jenkins got right to work and never took a break til the job was done and DONE CORRECTLY. Our furnace is hummng like New now. They were all respectful the intire time they were here. I just can't say enough about the intire crew. If you need help with yourfurnace or Air you could not go wrong with calling Perfect Temp !! William & Alice Harris Rockford, Illinois read more

I hired this company to replace my furnace after water damage destroyed my previous one. The replacement cost me over $6,000, and I expected that the underlying issue would either be addressed or, at the very least, explained to me so I could prevent it from happening again. Just two months after the installation, I came home to find water pooled around my new furnace. The company came out and told me the condensate drain was clogged with "gunk" from dirty ducts and charged me for the service call, stating there was nothing they or I could have done to prevent it. What disappointed me most was the owner's response. Rather than acknowledging my concerns about having the exact same water issue only two months after a brand-new installation, he dismissed them and insisted that this was simply unavoidable. I questioned whether the drain line should have been cleaned, inspected, or whether any preventative measures should have been recommended during the installation, especially considering the previous furnace had already been destroyed by water. Instead of having that conversation, I was told I was responsible for another bill. I'm not an HVAC professional, which is why I hired one. If there truly was no way to prevent this, I would have expected that to be explained before or during the installation, along with any recommended maintenance to avoid another overflow. Instead, I was left with another water problem and another invoice only two months later. I'm getting a second opinion from another HVAC company because I want to understand whether this situation was truly unavoidable or whether more could have been done. Regardless of what they find, I was extremely disappointed with the customer service, the lack of accountability, and the unwillingness to stand behind the work in a way that inspired confidence. Based on my experience, I won't be using this company again. read more

Braden, our technician, was a delight and the face of an outfit that is friendly, professional and very accommodating; from the initial phone conversation to today's service call. Perfect Temp are good guys and Braden is top notch. We will continue to use them as well as recommend them to our friends and neighbors here in Candlewick. read more

Called out because the blower was inoperable on my furnace. Guy came out and said it was working fine. My son and wife were home at that point. Got home that night and blower was indeed still inoperable. Called them back said I'd like someone to come back out and assess the blower and cost to replace either the issue or the entire unit. He came out and called me and told me the blower wasn't working.... Well duh. Told me his tech department was closed and he'd have to get with them the next day because he didn't have a manual on the furnace. Hmmm, I found one in 10 mins of searching online. Either way, it's now a week later and haven't heard a word from them. They honestly could have told me I needed to replace the entire unit and I would have. Well! Not no more. I'll find another company to spend 8k with. read more

Our air conditioner condensate pan was overflowing and leaking. I am capable but I was out of town so my wife called perfect temp. They initially put in our system so it was reasonable to call them. They charged $120 for a 30 minute Service Call, thats OK, but charged nearly $300 for parts that included 2 plastic hose barbs and 6 inches of hose ($12.00 at Lowes). Not only did it not work, what he did would have damaged my furnace. Then told my wife that whoever put it in put the wrong system in and we needed a new air conditioner. He obviously didn't know it was his boss that put it in. I work in the heat industry and this tech obviously had a license but no clue what he was doing. if i didnt remove his work the condensate would have filled my furnace, damaging it. We called the store but they said they charge more for the parts to counter the service cost. This is illegal, this is how you avoid paying taxes on labor. I STRONGLY suggest you find a reputable company. read more

Perfect Temp Heating & Cooling - the hose and barb on the left is what they added - Heating & Air Conditioning/HVAC Near Me - Loves Park, Illinois