1. Loess Hills Harley-Davidson

    1. Loess Hills Harley-Davidson

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    Pacific Junction, IA

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    Loess Hills Harley-Davidson

    3.8 (18 reviews)
    Open 9:00 am - 6:00 pm
    Updated 3 months ago

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    The bike purchase celebration bell.
    H D.

    Sorry, this is long, but the story needs to be told. A couple months ago I decided I wanted to try and find a low mileage white 2013 Harley Davidson FLHTCU. I am pretty particular about what I want when it comes to my vehicles and 2013 was the latest (newest) year that Harley still made the all white version of this model. I had been searching various nationwide motorcycle listings when I came across one at Loess Hills Harley Davidson (LHHD). Now you have to know I live about 1200 miles from this dealer. I decided to contact them and inquire about the bike I saw on their website. I did this knowing that there would be somewhat of a small financial risk, if I traveled all the way there and was not happy with what I was looking at online. My first contact was with Jarod Jones, who I believe is the lead internet salesman. I had to have driven him crazy with all of my phone questions and e-mails reference the bike he had available. The bike had to be in pristine condition for me to consider it. Remember, I am particular. Jarod patiently assured me this bike was just that. After hearing that, I explained I would be traveling to the dealership from Las Vegas, and, if it was in the condition he said it was, I would be riding the bike back home. After several conversations with Jarod, I was confident I had found the bike I was looking for. A deposit was placed on the bike and I made arrangements to get there. In the meantime, Jarod advised that either he, or the dealership, would send someone to pick me up from the airport. Two weeks later, I was in Omaha, Nebraska (closest major airport). That morning, prior to leaving Las Vegas, I received a text from Karl Vierck, a sales consultant at the dealer. Karl said he would be picking me up from the airport. Upon arrival, I let him know I was there, we met outside, and we were on our way to the dealership, about 30 minutes away. On the way to the dealer, the conversation was non-stop. I could tell Karl had an intensity for what he does and was enthused about where he worked. He answered many questions I had about the area, since I had never been in that part of the country as an adult, and about the dealership we were heading to. As we were almost arriving, I asked about a warehouse that was supposed to be near the dealership where the new and used bikes were kept. He offered a look inside, which I gladly accepted. Once inside, he showed me around and I was able to see at least a hundred motorcycles ready for sale. Pretty cool, for sure. Then we were off to the dealer, which was just down the road. Upon arrival, the bike I was looking at was parked inside, next to a celebratory podium for bike purchases. A large bell was behind it. I would find out what this display was all about soon enough. The bike was brought outside, so I could see it in the daylight. Absolutely beautiful White Hot Pearl color that gleamed in the daylight (ok, so maybe it was a little cloudy). It was what I had been looking for. And it was just as Jarod said it was. I was relieved and was pretty sure I would be riding home on it soon enough. So I'm thinking we would hurry up and get the purchase completed and I would be on my way. Not so fast, HD. There were things that needed to be done first. Karl, who had taken over for Jarod at this point and was as helpful as he could be, had me take the bike for a test ride and then allowed me to use an obstacle course pad the dealer had built alongside the main building. That was fun, but I didn't want to hold anyone up for very long, so I went back and parked it. At that point I advised Karl I wanted the bike and the deal was done. Shortly thereafter, it was as if I was related to the owner himself. I was introduced to the various people who run or work in all of the departments (parts, service, clothing sales, etc.) and saw what I would describe as an enthusiasm about what their part in making this dealership special was all about. Every one of the employees here acted like I was someone special, which made me feel about as important as someone could possibly feel. And they did this knowing I probably wouldn't be back there (since I live in Nevada). They topped this off by gathering many of the employees to the showroom, where my motorcycle had been placed in front of the celebration podium, and I was asked to ring the bell. As I did so, several of the motorcycles in the showroom had alarms and horns going off. This was apparently this dealership's way of celebrating the purchase of a motorcycle. Very cool. So I knew that after I made the purchase, I had a long ride home ahead of me. I won't bore you with those details, but you have to know, Karl and Jarod were both concerned and checked that I made it home safely, since the weather along the route was an issue. I did. I just have to say, my experience at Loess Hills Harley Davidson was stellar and major thanks to Karl and Jarod. You guys rock!

    The Early-Bird gets the Hog

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    1 year ago

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    3 months ago

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    1 year ago

    The purchase price of my new bike the cost of the upgrades I've made. The staff are all cool knowledgeable polite and very professional

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    3 years ago

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    9 years ago

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    12 years ago

    Very nice looking showroom! Helpful staff. I go there to get parts and supplies for my wife's Vrod and they are always nice.

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    11 years ago

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    9 years ago

    The staff are always friendly and helpful! This is a great dealership to buy a bike, parts, or get service!

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    10 years ago

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    Ask the Community - Loess Hills Harley-Davidson

    Review Highlights - Loess Hills Harley-Davidson

    With 3 HD stores within the Greater Omaha area, Loess Hills HD has gone the extra yard to earn my respect and trust.

    Mentioned in 2 reviews

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    RPM Powersports

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    My friend and I decided to visit this shop to purchase motorcycle riding gear for our upcoming…read morerider safety course. Being first-time buyers, we had an idea of the brands and styles we were looking for but wanted to receive further information. All the employees were very knowledgeable, willing to assist, and made us feel very welcomed and comfortable. We will certainly remember this little hidden shop and return in the future!

    Do not purchase your parts online from this company. Items will show in stock and they are not…read more They are doing drop shipping. Therefore you'll be waiting weeks for your product that shows it is to be delivered within a few days. Then when you contact customer service. They just let you know that it will not be shipped out for multiple days and that you will get a email when it is shipped out. Never got an email when it was shipped. And there was a delay. So don't ever waste your time with this company. Horrible customer service, not that smart. So my item was supposed to be delivered Monday. Now it shows probably end of the week. This makes the trip that I had planned ruined for the part to be installed. Buy elsewhere. ! Maybe lay off the cocaine or the weed a little bit. .? I can post a picture from your customer service representative. He told me I would get an email when the item shipped out. That was incorrect also. Got the email saying it was shipped out last week when I ordered it. And that was not correct.

    Hats Off Motorsports

    Hats Off Motorsports

    (22 reviews)

    I've been to this place a couple times and I've received expert service both times…read more I go to Hats Off when I need to do an oil change on my Yamaha motorcycle. They have factory parts, factory oil, and they are closer to me than any other Yamaha dealer around. The prices are typical dealer prices, which is fine. The employees are kind of short with their customers, not extremely friendly, but they definitely know their stuff. I'll continue coming here when I need some Yamaha factory OEM stuff.

    Terrible service. I…read moretried to be very understanding when it took weeks of rescheduling for my bike to be picked up because they were busy. Okay. Finally the day comes for it to be picked up, and I wait for 2 hours after the scheduled time window, and then call. George says he forgot to tell me that the driver had to cancel. Again. Two weeks after my bike was finally received, and my estimate for a tune up was over $1,000. I asked about why I needed a chain cleaning, and George laughed and said the $49 charge was "because it needs it". He further spoke to me in a condescending manner. George said I must come in to pay for the work. While there, I told him that I was trying to support his local business, and I didn't appreciate being spoken to in a condescending manner. He then said he would no longer do the work on my bike. So, I am now out $80 for his "service" of picking up and dropping off my bike, for work he refuses to do because he can't handle a woman giving him some honest feedback about how he treats his customers. UNREAL. Maybe men get a fair shake from this guy, but I'm not sure women will. DO NOT RECOMMEND AT ALL. Run, don't walk away from this castrated individual.

    Cycle Dynamics

    Cycle Dynamics

    (3 reviews)

    Council Bluffs

    Took my bike in on Thursday to get a tire change and brakes replaced. I was a little sketched by…read morethe place as I have heard bad reviews.. When I took my bike in on Thursday I was told it would be ready by next Tuesday.. okay fine. I was called the following day and told my bike was finished. I was told I didn't need new brakes and that they just needed an adjustment which fixed the problem and he also showed me how to adjust them. All and all I think you should give this place a try.

    I had just moved to Omaha from Denver. I was and still am running a Power Vision (PV) tuner. I had…read morea great tune and had just purchased a power vision module to download the existing tune on. I first contacted Cycle Dynamics via email and John responded to my request saying "So I'm sure it will be more of a simple tune. We normally do 350 flat rate but I'll do just 100 an hour on the Dyno unless we get over 4 hours which i doubt" I agreed to this as I was only looking for an update using my current tune. I informed them that I want my original tune saved. I emphasized keeping the tune to the extent that the technician (Chad) who was actually going to do the tune knew. John then took the bike for a test ride to see how the bike rode. John later told me as we were causally talking about my bike that when he was taking my bike on the test ride he "wheeled my bike almost to the balance point." At this time I was a little thrown off that he wheeled my bike without asking first. I was told the bike would be done the next day by the end of the day. John mentioned that he might keep the bike for an extra day so he can do the tune when the temperature is ideal for tuning. Mid day the next day I called and was told I would be called back. The end of my working day came and still no call, I called back again to have John answer and say they had been on the phone with DynoJet all day and were unable to process the bike until the next day. I told John I will plan to be there the next day at around 1715 to pick up the bike. I told him to let me know if anything changes. The next day I took an Uber and was dropped off at Cycle Dynamics. I was informed that not only was my bike putting out 11 less horsepower and 8 foot pounds of torque less than what the original tune was putting out (the original tune was done in Denver), but that they also had not been able to save my original tune to my device. I was then told they had not done a test ride, but ready to go. When I asked John what I owed him he said, "well we agreed to $350, we spent all day on this thing" I figured he would work something out due to his shops negligence in deleting my "good tune" and the fact that he completely neglected the idea to call and inform me of this serious work discrepancy. I paid the bill to get my bike out. The ride home was the most frustrating ride I have ever had. Absolutely no power where I had it before, and decal pops were guaranteed during any phase of riding. My bike was literally shooting fire when I was riding it. I told John I want my money back for the unrequested service. I sent John an email and then had to call him the next morning to see if he had received it. He had, but he told me that it was not his fault that things were going so poorly. I asked for a refund and he told me he would have to think about it and get back to me the next day. He could not see why any of this was his shops fault. After a few days without a call from John I called Cycle Dynamics again to have the phone answered by Chad the technician who did the tune. I told him it was a bad tune and he wanted to make it right. I respected him and his promise to make it right. He then gave his word as a man that he would give me a refund the next day under the condition that when I get my original tune back on the bike that I will bring my bike back for the service that was originally promised by John Harter. I told him the only way I would use their services again is for them to pay me my money back and then when I felt comfortable and had my tune back on the bike I would allow them to do my tune again for the original quoted price guidelines. We both agreed and he then told me to drive by the shop the next day to receive my refund. The next day came and I was told at the door that I would not receive my refund by Chad the guy who gave me his word. As the conversation continued John Harter said that the reason they didn't call me to inform me that my tune was deleted was because " they knew I would cancel the service and they already had too much work in it to lose money on it" They offered me $100 refund. I told them I was there for my full refund and that I came in good hopes to reestablish the relationship, I told them to think on it and get back to me. Not even 5 minutes after I left they emailed me informing me his decision not to issue the refund was final. My argument was that the work I requested was not done as described. I specifically said I want a touch up of my original tune for the altitude difference. Once they managed to lose my tune they actively decided to create a new tune on my bike without my consent. I had not received one phone call from Cycle Dynamics in regards to any servicing discrepencies on my motorcycle. I cannot knowingly ride my bike with the tune Cycle Dynamics forced on my bike. John Harter the owner of Cycle Dynamics is an amazingly awful businessman. Only a matter of time before this shop goes Belly up.

    Loess Hills Harley-Davidson - motorcycledealers - Updated July 2026

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