Susanna is wonderful. I've looked around loft before and never really found anything for myself. I'm 5'1 and it's really difficult to find pants. I went in again to look around for fun and saw some pants I liked. Susanna greeted me and could tell I was a short girl, she mentioned trying petite pants & brought me over to their petite section. It was petite heaven! No store I've shopped in offers so many petite options for someone as short as me. Suzanna helped me with sizes, fitting room & was very knowledgeable & kind. She's great at her job & I look forward to seeing her my next visit. Thank you Susanna! Oh yeah & 55% off? Score! Great quality for a great price. read more

Their customer service is always amazing! They have cute styles and for a great price.

Amazing sales! All the staff are super friendly and will help you find what you need. Wide variety of colors and sizes, including a petite section if you need a smaller size. A little on the expensive side but the sales help the price go down. read more

Great place! One of the associates (Natalie) is so kind she is my favorite and I will always pick her. She is amazing. There are so many nice clothes in here. Highly recommend this read more

The customer service in store was going to be a 1 star until Justine saved the day. I ordered a shirt online and it was taking the associate 10-15 min to find. The whole point of ordering online is to avoid waiting. The other shirt that I ordered was out of stock and she was shipped to my house. Sometimes you can find great value online with a promotional coupon that they send sometimes. Otherwise prices are a bit high but I find the quality makes up for it. read more

Sandra provided excellent customer service today! She asked me what I came in for today, and when I indicated that I was headed to Sicily for 2 weeks she orchestrated finding a great set of clothes. She was so thorough, helpful and nice. read more

You will be lucky to get your order if placed online. Can't never get a straight answer as to why order placed 2 weeks ago is still processing still past the estimated delivery date. When reaching out to customer service you can't get an answer. They just respond with sorry and we understand. And even though my order hasn't shipped I was told I couldn't pay for faster shipping. read more

I ordered three tops online that never arrived. The tracking number showed that the clothing was returned to sender, but Loft never sent a refund. They are unethical and I agree that their online store is just a scam -- taking money and never providing the order. They steal from consumers. While the in-person store assistants are helpful, you can't get anyone on the phone or chat about a missing order. STAY AWAY FROM ONLINE ORDERS!!!! Considering contacting a class action lawyer, since many reviews show this pattern of theft. read more

When I walked in I had a terrible first impression. The store manager Lacey looked tired and wanted nothing to do with me, I could tell by the way she talks to her staff she over works them. But Natalie and Susanna were there to save the day. Susanna greeted me and shared the promotions which was nice. It was 30% off the entire store!! And there clearance section was 60% off! I was working with Natalie to getting a new wardrobe since I just had a baby and nothing fit me. Susanna was wonderful in brining me fresh looks and helping to accessorize. Natalie made me feel more confident in my new body by styling me with things that are comfortable and cute. They were both amazing. read more

Wow, I have never been treated so well at a clothing store. Once I walked in, Suzanna greeted me. She gave me two Kind bars and a sparkling soda. She also entered me in a teacher raffle for $50. Next, I didn't know my pants size so she kept bringing me pants to try on in the fitting room. It's been a few years since I've worn real pants. I told her I needed to buy some formal-ish/ casual pants for IEP meetings at school. I would have bought more black pants, but they didn't have any more mediums left. This is the only clothing store that I know of that gives teachers discounts on clothes. I was ready to show them my credential information at the checkout counter, but the man never asked me. This is the best shopping trip I have ever experienced! read more

I went in last week looking for a dress I saw online. All the colors are fresh, the Associates were friendly and were a great help. The store is a bit further away than others but the variety of items was good from pants to shorts. If not in store they'll order it with free shipping. Go in! read more

I have been meaning to finish this review. I missed the return window during the Christmas Holidays due to a medical issue and was unable to travel and return the items. I returned the items promptly upon return. The manager failed to understand and said, "Funny the customer before you had the same excuse" I called customer services at least five times, and each time, they said it was unacceptable service and I would receive a credit back on my cc vs. store credit. Six months later, the issue continues! read more

Opted to come in store since I work nearby instead of ordering online. It was a huge mistake. What I noticed: - No one greeted me when I entered the store but all the white women that came in after me were greeted (based on the reviews, this seems to be consistent) - No one asked to help or offer me a fitting room, but other women we're asked multiple times if they wanted a room - Employee, maybe the manager, was walking around calling women pet names. The customers were likely old enough to be her mother or grandmother - The first thing the cashier asked me, was if it was my first time shopping here. Seriously, what does that mean? Do yourself a service and not shop here, oh unless you're a middle aged white women. Then maybe you'll get the employees to call you sweetie and offer you a fitting room. read more

Don't love their clothes but I occasionally find something and the customer service here is really good

I've never reviewed a clothing store/business until now on Yelp. But after the amazing customer service I experienced at this store today, I knew I had to give a shoutout for the amazing people who work at this store. I arrived last minute at the store just five minutes before they were going to close and inspite of that, they were extremely patient and helped me find exactly what I was looking for. Super impressed with the customer service at this location! read more

Horrible customer service and rude staff! They go off of the date you placed an order online and don't take how long it takes for your package to arrive into consideration, which it usually takes 10 days! They won't even give you store credit for the amount you paid! Ridiculous! I will never go to this store again! read more

I have a love/hate relationship with Loft stores in general. Their styles meet my business casual or office casual needs and when they have sales I like to stock up. Their pieces range from classy/trendy to casual/trendy but work for the 30 and 40 something sets ( I won't say which I am :)) That all being said, I find that this location has a few issues which keep me from spending my hard earned dollars here: 1.) lack of sizes-I have to buy petite length pants and while they do have a petite section, they don't stock decent inventory of most sizes. They tend to run heavy on 00P or 2P but not much for the average sized woman. 2.) general lack of inventory as compared to the Loft web site-I'll see something online I want to pick up and they might have one in stock-either in an XS or XL 3.) overall general lack of customer service-the ladies who work here range from disinterested to downright rude....I've never had a good service experience here-at least on the floor-the cashiers tend to be a bit nicer. Overall, I still stop in to browse their clearance racks, especially when they have one of their frequent 40% sales. Lately, though I've been disappointed in Loft's faltering quality and recycling of past styles (by revamping them with random lace, bows or, different colors to try and pass it off as new.) It's not the stores fault, but I'm just not enthusiastic about shopping here-add some lackluster customer care and it's not a must stop in my WC shopping adventures-more like a necessary evil if I'm on the lookout for work clothes... read more

I like this Loft location. It's got a nice assortment of merchandise, and a pretty decent sale section as well. The staffers are quite friendly; last time I visited they even offered me a chair while my friend finished up her shopping. Oh, and there wasn't a line at the register either - score! read more

This store sucks my mom bought something for her Granddaughter and needed to return it because it didn't fit!! Well By the time she got that item back from her granddaughter it had been over a month and all will give her a store credit total BS!! 6 day late:/ read more

Walnut creek location should change their manager, her behavior was unacceptable, very rude. Worst customer service ever.

Was in the store for 20 minutes. 2 African america females and not one ses top asked if we needed help or acknowledge us.

Terrible customer service. The staff here is lazy and would rather lie to your face then assist you.

Had some online returns to make. The store manager, Emily, had the rudest service. Just unhappy to be working there. Denied one of my items as a final sale. I told her it was not marked as final sale online but on the shipping invoice it printed it. She didn't seem to care either way and did not want to be there. Makes me want to never step inside a Loft store again. Complete disservice for the store and company brand. read more

If i could give zero 0 star i would because this particular LOFT definitely deserves it. I called in on a tuesday to put 3 items on hold and called back on wednesday to let them know i will pick the items on thursday instead and the manager said okay. So i drove 50 miles and had to sit 2 hours in traffic just to pick up my stuff on hold. Surprise! Surprise! They DO NOT have them. They could NOT find them. They DO NOT know if someone put them back on the floor. OMG! You could just imagine my shock when i was hearing all these lame excuses from the manager! This is by far the WORST retail experience i've had in my entire life! Not only did they not seem to EMPATHIZE, APOLOGIZE OR SYMPATHIZE with me. They were emotionless with a "DO NOT CARE" attitude and a smirk on their faces. Loft Customer service sucks! would be the understatement of the year! Loft in general has really bad customer service anyway. I am stupid to even consider shopping at this store. But to make a customer drive 2 hours and tell her "We don't know what happened to the items you put on hold"..."Maybe someone put them back on display". Hello??? Obvioulsy! Unless the pair of pants and belts miraculously and magically walked from the hold closet to the floor display area!!! read more

I hate this place. They send me a ton of emails telling me about all the specials and then I go there and they essentially remove my wallet from my purse and take it from me. Nice thing is that the stuff is cute and they pretty much ALWAYS have sales, so you can find some great deals. I always get great service when I come here. read more

I don't recall the managers name, all I seem to remember is what an arrogant, ignorant, simple minded bag of **** she was. Rude to no end without any sense of customer service, common curtesy, or decency towards her customers, and from what I noticed, her employees. I don't expect much from an employee at a clothing store, I mean, you stack pants for a living. All I expect is an equal level of respect that I give to a stranger. No chance of that at this location. I would avoid this place, or at least avoid asking any questions if you must shop at this particular location. read more

I got stellar service here! I had been in another location and found an item I wanted, but that location didn't have it in my size. They also didn't have time to call another location for me. I went home thinking I would order it online, but then thought I might be in Walnut Creek in a day or two. I called this location gave them the info I had from the item online. They found the item and then held it for me. I came into the store the next day with my two little ones, in their big double stroller and was generously helped with the door to enter. They had the item waiting for me, and the young lady helped me find a few other items I love! I was taken care of quickly and efficiently and given that extra help with my little ones, as this store is not very stroller friendly. Good selection of items, neat, clean and friendly service! Yay! read more

I used to loooove loft. The majority of my clothes have been purchased from there. I was sad when Stoneridge closed. The Walnut Creek location is pitiful. There are three people "working" but only one dedicated to customers. They look at you when you are waiting and make up a million excuses why they can't take your money. Please also never do an order pick up, it's not fast or convenient. I prob won't be back to shop here sadly. read more

Love this location of The Loft so far. They always have the best selection and so many different options! They give great service that doesn't annoy you when you're just trying to browse. They are always having great sales and let you know when they are. I used to work in this area so I went in here about once a week and it ALWAYS made my day better! Great happy experiences shopping here! read more

Not the best LOFT by any stretch of the means. The woman in the dressing room was fueding with her coworker from the sales floor, who was relaying drama to a third associate. The cashier was pleasant and very helpful considering the line spanned the entire store (40% off sale). Love the product, great work clothes, but this location has always been lacking in service. read more

Came here to look for a specific dress that I saw online and it was 40% off the entire store. My first time in the store and I have to say that I really liked my experince here. It was basically empty in the store. The store was very organized and clean. Sales rep were friendly and helpful. I did find what I was looking for and made a purchase. read more

Good prices and very liberal sizing. The store is nice, spacious and not crowded with too many clearance clothes. The clothes and jewelry are great for a casual and casual/dressy wardrobe (weekend and work). They have petites too. I haven't tried their shoes, but they don't look that comfortable. My BIGGEST complaint is that the prices fluctuate a lot. One day, I spent over $250 and then within a week, the same items would have cost me over $100 LESS. SOOO, I went back to the store, returned and rebought my sale items and got a price adjustment on the regular price items. That is their policy...and as long as they have more of your size (they will), you can get the money back. I would recommend that if you love something, go ahead and buy it, because it's not THAT expensive. If you like it but it's full price, watch it online or in the store and wait for it to go on sale. Also, get on their mailing list (email) to get exclusive savings. The service is spotty, like any retail store, some ladies are SUPER helpful and run around the store finding you new shirts and ideas for your wardrobe, while others are at the register and lifeless. read more

Staff very helpful. I am on the mailing list as I've purchased online. Great sale with 25% off, and the 20% internet customer coupon I received. Angele and Denise very attentive and helpful in getting sizes and styles for me. I appreciate their service and assistance. I order quite a bit from Ann Taylor Loft, and every time I buy more, I get some sale discounts. Their online orders are very simple because if they don't work you can return them to the stores! I love Ann Taylor Loft and have increasted my rating of them due to this! Thank you!!!! read more

Fair prices in the clearance sections, good selection of clothes, sales people don't pressure you to buy anything, the place is clean and well lit, ample space to navigate, and it's never crowded. It's overall good, but there's no courtesy waiting chair for men, children, the elderly, or people with disabilities. I'm forced to stand for minutes on end while the wife shops... Terrible. read more

LOFT - Women's clothing store - Women's Clothing Near Me - Walnut Creek, California

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This was my favorite store until today after meeting a co-manager named Joanne. My husband bought me an outfit that was too small and I wanted to exchange it for the right size. The first thing out of Joanne's mouth was your 30 days is up. In short she won't give me the credit even if we had the gift receipt. Poor I mean VERY poor customer service. Rude and no manners what so ever. I am so confused to how she got her position!!! This store definitely lost their first class customer service. Never going back to this store.! Horrible experience!!n read more

This is not directed to the retail store in Walnut Creek but their online website. Worst experience I've ever had online shopping. I couldn't get the website to work last night when the dress was on sale and this morning when I got on the site, the dress was no longer on sale. I decided to call customer service. Took me two hours to order a dress and was on hold two different times for over 35 minutes only to have my call dropped both times. Then I tried two different live chat people, lost both of those connections. I couldn't even use rewards of $30 I have accumulated for signing up for their stupid credit card. I will be cancelling it and never buying anything from them again online. I've emailed customer service about my experience but I doubt I'll hear anything back. If they can't answer the phone to take an order, they're not going to respond to their bad customer service. read more

Hello Against my better judgement, I entered the Loft store in Walnut Creek, CA with my mother and aunt. We were searching for items to wear to my brother's upcoming wedding. I have had negative experiences in this particular location before, but my aunt really wanted an outfit. We were treated with heinous disrespect by sales clerks and management. It was terrible. I had a coupon sent to me by Corporate in order to make up for another incident in this store. The manager, a stony face blond woman very rudely told me that the coupon was not for store use. I used to work for the Ann Companies as a clerk and a manager. Had I treated a customer like that I would have been banned from the corporation for life. I know I was mistaken to think that I would be treated with respect after my last visit. Unfortunately, management lived up to my expectations. There was no one in the store at the time and the associates REFUSED to assist us. Suffice it to say, I WILL NEVER VISIT THAT STORE AGAIN. Being treated rudely once is forgivable, but it has been a continuous pattern with this particular store's staff. I will not be giving my business there, except to return online items. A very loyal, but sad LOFT consumer read more

I actually really LOVE Loft stores and miss my favorite one in my hometown! This loft was just terrible. I keep seeing negative reviews for the same woman, whom I likely had the same interaction with (the "stony faced blonde" previously mentioned). Their computers were down and I could not return my items I had previously ordered online (which I drove 45 minutes on my only day off to return). I expressed my frustration in a way not at all directed at her (a general ugh I am not driving to Pleasant statement) and mentioned that I work 12 hours a day 5-6 days a week (you know...as a doctor in a pediatric setting) often work weird hours and cannot return items. She did the weirdest and most unprofessional thing: "Well I do too!!!" said defensively. Look lady, why are you comparing yourself with me? Just empathize and offer some solutions instead of singing me, 'too bad so sad' song and making it weirdly about you. I said "Well, I work a real job and can't leave" (being on call sucks) she got red-faced angry and said "Well this is a real job." Again, this is not about you lady. At this point I came to understand she was like 42 years old and working at Loft for a reason. (It wasn't about you but boy did it become about you.) After pissing me off thoroughly, I left her area but did not leave far enough to not catch a peek at her conversation with a co-worker. Very unprofessional. Commenting about our interaction and making a somewhat racist and sizest comment about me. I returned and confronted her...asked her who her manager was. She, of course, dodged the question twice and finally gave in saying it was "Peter." I apologized to her if something I said hurt her feelings and that I was going to speak to her manager about her behavior. She got defensive and eventually offered to mail my package for me. I didn't trust her so I said "No, thanks." She seems super shady. If indeed this woman is a manager, Ann Taylor Loft needs to re-think their practices. I encourage all people with negative experiences to refer to management so that people like this can find work they are more suitable for or learn to correct their behavior. You know, I have worked in retail from age 16 to 26 and understand it is difficult and know that this woman is making it more difficult for herself by her piss-poor attitude. She made my shopping experience a nightmare. Never again WC Loft. Will drive to Emeryville or Pleasanton or Fresno next time. read more

I love Ann Taylor LOFT, but just not this store. I needed to return a few items that I purchased online and the minute I walked away from the counter, the girl who was helping me started gossiping about me to her coworkers. She was fake nice again when I walked up to a different cashier to purchase an item and grabbed the item away from the cashier whom I had approached. It's pretty obvious that the girls are on commission here, but not in a good way. I recommend coming here only to figure out what your size is and then buying what you want online when it's 50%-75% off; I've seen the t-shirts go on sale for $6 and have purchased $15-$25 skirts and dresses. If you sign up for Ann Taylor LOFT emails online, they'll let you know when the sales are. This store usually runs out of XS, S, and petite sizes, and there's a girl who loudly gossips about customers while they're shopping. read more

Although I like a lot of the clothes they carry, their customer service is not very good and the salespeople are rude. The online ordering system is ridiculous. They ship items separately when ordering multiple items and have sent wrong sizes. Try calling the toll free number and you will be waiting for quite some time. I find all the above mentioned not worth the good sale prices and styles they offer. No thanks. read more