I recently visited the Walnut Creek location while shopping for several special occasions, including my birthday, my son's birthday, and his graduation. I had a great experience overall! I never felt rushed, had plenty of options to choose from, and found everything I was looking for, plus a few things I didn't know I needed. My only disappointment was at checkout. After purchasing nearly $1,000 worth of clothing, my items were placed into the bag without much care. In the past, my Aritzia purchases have been carefully folded and wrapped in tissue paper, which always made the experience feel more special. I wish that same attention to detail had been given this time. Overall, I really enjoyed my visit and would happily return. A little more care with packaging would have been the perfect ending to an otherwise great shopping experience. read more

I came into the store to try on clothes and return two tops I had ordered online. Unfortunately, I was not greeted upon entering, and despite the store being relatively empty with fewer than ten customers inside, most of the sales associates were standing around chatting instead of assisting customers. No one offered me a fitting room or asked if I needed help while shopping, which made the experience feel unwelcoming. When I went to return the tops I ordered online, I was incorrectly told that my items did not qualify for a refund because the return window had supposedly passed, even though I had received the order that same day. The cashier repeatedly insisted I was ineligible for a refund until she eventually realized it was a mistake, yet no apology was offered for the confusion or inconvenience. For a company that prides itself on a semi-luxury customer service, the experience felt dismissive and disappointing. As a person of color, the interaction left me feeling especially overlooked and undervalued as a customer. Not worth the price and headache! read more

Initially, I'll be honest I used to walk past this store and think it was just another overpriced boutique . I avoided it for a while because it didn't seem aligned with how I was used to shopping. That changed when my daughter --who was 15 at the time--kept asking to shop here for her 16th birthday. Like any mom, I wanted to make her happy, so we went in and I ended up doing a full shopping experience with her . That moment completely shifted my perspective. The experience, the service, and most importantly the quality--everything spoke for itself. I've been shopping here ever since, and it's now been over five years. I used to match my designer bags with fast-fashion--Forever 21, Zara, H&M--constantly rotating through pieces every season. But when I really sat down and did the math , I realized I was spending more replacing clothes that didn't last. Investing in a $200-$300 pair of jeans here that lasts through multiple seasons--including pregnancy and postpartum--actually makes far more sense. I absolutely love this brand and store concept. The quality is unmatched, and these are pieces you can truly keep for a lifetime. You don't need to build your entire wardrobe here--even a few staple pieces can elevate everything else you own. One of the most unique aspects is the no-mirror dressing room experience; but again I had to adjust . It may feel different at first, but I've grown to really enjoy it. It creates a sense of community--you get and give real feedback from other customers and the sales team, which can completely shift how you see and style an outfit. This store may not be for everyone from a budget standpoint--and that's okay. But I don't think that alone is a fair reason to leave a negative review. It's simply about knowing what aligns with your lifestyle and priorities. ‍ For me, the pricing is comparable to Nordstrom, but the quality and customer service here are on ANOTHER LEVEL. If you value long-lasting pieces, thoughtful design, and an elevated shopping experience, this is absolutely the place. read more

Aritzia - Shopping for Belize trip! Best linen pieces - Accessories Near Me - Walnut Creek, California

Upscale store, not for me [Walnut Creek CA] This store is located in Walnut Creek at the Broadway Plaza shopping center. This is one of my daughter's favorite stores so we strolled inside. It was my first time at an Aritzia store. Ooh! Aaah! The merchandise was nicely laid out and the fashionable mannequins were appealing (depending on your fashion style). Then I did another Ooh! Aaah! after seeing the prices of these clothes! No way were these prices in my budget so I just let my daughter do the shopping. We did spend quite a lot of time here, my daughter going back and forth trying on a few items. They do not have mirrors inside the dressing rooms. You would have to walk out and view from a huge mirror (possibly with others). I did end up buying an "LA" baseball cap (after the Dodgers won the World Series in 2025, defeating the Toronto Blue Jays). Don't be hating, Giants fans... I'm neutral. I am more into basketball. Anyway, that was by far the most pricey cap I've added to my collection at $36 AND after all that time inside the store my daughter ended up not purchasing anything (eye roll). Great customer service though! Review #3978 read more

Aritzia - 11.15.25 - Accessories Near Me - Walnut Creek, California

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Outstanding customer service I did a special order for a sweater at the Aritzia Walnut Creek store. Weeks later my order didn't come, but when I went into another Aritzia, they had the sweater in my size. I tried it on, but unfortunately, it didn't fit. So I called Aritzia's customer service and they canceled it for me. The person that helped me was great. When my order finally came in, it came to the attention of a very amazing sales person, her name is Jhas. She called me immediately to tell me that there were sweaters in the store and asked if I received my order. I told her that the order did not come, and I ended up canceling it she asked me for the case number. I was driving so I told her I'd call her when I was home. I called her back and she was amazing - professional, friendly, and very kind. She took care of everything for me. I love the clothes at Aritzia and the sales people are usually very friendly but now I'm even more committed to the store because they hire people that go above and beyond, like Jhas. read more

I've been a regular customer for years and the past few times I've visited this store the employees have been extremely rude. None of them greet you, they all give dirty looks, don't bother to help, and one of them even rolled her eyes when I returned a dress that ARRIVED STAINED. No apology, no smile, worst customer service ever. Another employee asked me to move out of her way, but didn't bother to ask if I needed a fitting room for the pile of clothes in my arms. Hate to say it, but this place is honestly becoming a joke. read more

My daughter was just in this store shopping for a graduation dress. Three ladies working and not one bothered to speak to her. No problem, she is now in Nordstrom and every dress looks great on her. A greeting is free but too much to ask for from Aritza. read more

Came to aritzia with the difficult mission of buying all new jeans.. every woman's worst nightmare. I must have tried on 30 pairs of jeans. Carla was incredible with helping me every step of the way. She got to know my situation, started me a fitting room for items I had picked out, added some she thought I would like, and was checking in throughout trying on. She brought lots of different size options when needed and had great product knowledge when something was out of stock but recommended something similar. I ended up with two pairs I absolutely love and would have bought more if stock was in. Carla was an absolute joy to work with. Thank you!!!! (There was another really lovely lady who helped out a couple times, I believe her name was Manny) read more

Do not order from them. They are the worst company every. I ordered two jackets and my daughter didn't like either of them. I returned them both in the same box at FedEx and they claimed that I only returned one of them so only issued a refund for one of them. I have called them a dozen times and spoken to their managers and they claim that they weighed the package on arrival and it was consistent with only one jacket being in the box. I am out $300 for a jacket that I returned but they claim they never got. Absolutely horrible customer service. Please don't support this company. read more

Clothes feel cheap and overpriced. No mirrors in dressing room so can't even have a good look at yourself before buying without every girl trying something on sharing the mirror. read more

I love swinging by and seeing what new items they have at this location. It is clean and the girls who work here are friendly and quick to help you get a fitting room started. I literally grabbed one shirt and held it for 5 seconds and an employee came up to me and asked for my name and started a room for me. I still am not a fan of their communal mirror but since it wasn't busy, I was more confident in using it. My favorite employee is Maddy. She is so friendly and always makes sure if there is something I want, she can always help me order it if they ran out of my size or length. I highly recommend coming to this location. The selection is vast with lots of sizes available. The value is mediocre as some of their items is highly priced. Their clothes are high quality compared to lots of the stores around them which justifies the price when shopping here. Good staples to have in your closet. read more

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The dressing rooms have curtains that don't close all the way and they allow men to sit on the couches facing them. You can absolutely see people trying on clothing. Last time I went there were 6 men total between the 2 parts of the dressing rooms. Needs privacy. Mirrors + better doors for the rooms, or no men where women are getting dressed. read more

This is not it. No mirrors in dressing room. So you have to go out in larger area (think no privacy) and look in those mirrors to find a pretentious "stylist" critique these clothes on you. They are not nice, not rude, just better than everyone attitudes and it's not for me. read more

I went last week to return a few items I had purchased on different orders. When returning, I was never asked why I was returning. For one of my items, the refused to issue me a return because the item looked "worn". However, I was returning because I received the item with a stain. The item showed no signs of being worn, as it had all the tags. Instead, I was given a customer service number to call for my return. I ended up calling customer service and they were very helpful. They apologized for not being able to get a refund at the Walnut Creek boutique and offered me an exchange, store credit or a refund. In addition, they informed me that they'd be contacting the Walnut Creek location and informing them of my in-store return. However, when I tried to return it today they said they wouldn't be able to give me a refund and could only provide me with store credit. I had to show them the chain of communication that I had with customer service for them to give me a full refund. Every time that I have shopped at Aritzia in Walnut Creek I have had a bad experience with their customer service. I wouldn't recommend shopping at this location and I would be knowledgeable on their return policy. A majority of the girls working at this location look down on what you're wearing, look at you as you're shopping and make you feel uncomfortable as you're shopping and spending hundreds of dollars. read more

I decided to order a few things just to see how the quality of the material was. I ordered some socks and I ordered a T-shirt and I ordered a hat which was really cute and for the price I feel that I got a really great deal! I definitely will order again in the future read more

Dropped by this afternoon to spend a gift card I got for Christmas and it was packed, with a line nearly out the door because of their post-Christmas sale. I've been shopping with Aritzia (primarily at the San Francisco location but here too on occasion) for many years now so I'm used to the very worst aspects of shopping with this brand: snotty, uppity workers, poor return/exchange policies, limited in-store stock. Today, service was particularly bad in a way I haven't experienced in years, and not just because of the crush of customers (which I was sympathetic to, to a degree). As usual, within minutes of grabbing stuff, a worker comes over to take it out of my hands and eliminate me as a security risk, masked as "Can I start you a fitting room?" I said yes. A few minutes later, I grabbed more things and a miserable employee with an attitude asked me curtly if she could start a room for me. I told her I had one, she asked my name, and said she'd add the items to my room. This is very standard and happens nearly every time I shop at Aritzia: someone starts you a room, you grab more stuff, someone else adds it to your room. After standing in the long line to the fitting room, an attendant grabbed my clothes to set me up in my room and I realized the clothes I gave the second employee were missing. It took both of them plus the guy who started my room to figure out someone took the clothes I gave the second employee up to the register to be paid for, claiming they "got confused" about what to do with them. Not sure why when the second employee said she'd add them to my room, which, again, is standard procedure at any Aritzia I've been to from California to New York City. There are a number of male employees working here now, which is cool, but I don't think it's cool that they're in the fitting room. With the stupid communal mirror situation, it's uncomfortable walking out and trying on clothes in front of guys -- already uncomfortable enough in front of other women. (This isn't meant to be misandrist in any way.) Finally make my selection, get up to the counter, and the cashier doesn't say hello or anything at all for a good moment before asking (without making eye contact) if I've shopped with Aritzia before. I said yes and gave her my number -- which she asked for three times. The third time, she claimed I wasn't in their system. Feeling beyond irritated with this circus at this point, I was perhaps sharper than I should've been and said, "Not possible. I've been shopping with you guys for years." She quietly input my number a fourth time before finding me in their system, though she was noticeably a little bothered during the rest of the transaction (which I didn't feel bad about given her rudeness at the start of the transaction). I couldn't wait to get out of there. Inept service aside, a surprising amount of the clothes here today were stained with deodorant; I don't know how these girls are putting clothes this expensive back on the racks, thinking we want to pay for someone else's deodorant streaks. And while I get that many styles are leaning pretty casual right now, all of the employees looked sloppy and like they were dressed in their loungewear. Far cry from the standards of appearance these employees were formerly held to. Completely unimpressive display from this store all around. read more

I really like the clothes here, but last time I went in a worker told me "over here we have the tall, curvy... tall section for you" and it was like this tiny section and also... I didn't ask for that. I was actually already there to buy another pair of pants that I knew fit me. So. Big agree that corporate training needs to improve. Also got some weird responses when I asked for XL sizes (which I know they have?!?) Anyway, it was weird and rude and I'm bummed! read more

Between my daughter buying directly and me shopping for her we've spent well over $1000 with Aritzia. I was stunned today that I couldn't make a return, as I was apparently I was just four days outside their return window. The manager was pretty rude about it as well. No exceptions she stated, and walked away. Glad you stuck to your policies, but too bad you've lost a customer disappointed enough to post online about it. read more

Mia is who is saving this store! She is by far one of the most amazing staff I've dealt with when shopping here. I have become a regular, but I encountered Mia just a few days ago and she was a pleasant surprise. I would give 5 stars but the other staff are so unpleasant, that it is almost palpable. After spending nearly $1,000 in one shopping trip, I went back to return a shirt that was just too tight when I finally went to wear it. I had taken the tags off (not knowing about their strict no tag removal policy, which is not printed on the receipt). One of the snooty girls from the back (I'm old enough to be her mother) grilled me for almost 5 minutes about why the tags were removed. I asked her why it was a problem, I had taken them off because I thought I was going to keep the garment! She kept coming at me in an accusatory way- even though I TOLD her I'd removed the tags AND put them in the bag. She finally told me I could have store credit that was only available until the end of day to use and that she was "doing me a one time favor". No favors needed honey! $108 doesn't make or break me. I took the shirt and left. I'll shop at Nordstroms and will stick to shopping Aritzia online only or via Mia. Customer service is so important when people are spending good money! read more

Wait why is everyone complaining??!! Aritzia is my favorite store these days and everything they have on the racks is super cute. They carry a lot of items that are trendy, flattering, and good quality! I would choose to shop here any day over places like Zara or Forever 21, which I graduated from several years ago due to their low quality. I don't know if I just got lucky every time, but all the workers have been extremely kind and friendly to me. Someone always comes and asks if I need a room started at the changing room. The last time I went in, I asked one worker what they would recommend I wear with this sweater vest I was trying on, and she suggested a couple of things for me. Then another worker went and picked out a few things for me to try on which was very sweet of them to do! She brought me two skin-tight turtle neck long-sleeves to try on with it and GIRLLL. It looked so good!! It really completed the look I was going for. It felt like I had my own stylist while I was in that dressing room HAHA and it's all thanks to those two girls :') read more

Aritzia - cute dress!! - Accessories Near Me - Walnut Creek, California

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Professional attire is on point! Able to find many versatile styles and colors. Attentive service without hovering.

The employees at this store are not nice and have such high egos it's insane. The employee that helped me with my fitting room was named Hayley and she was extremely rude and had a nasty face the entire time. The only employee there that treated me with kindness was Maddy, who was very accommodating. Highly recommend not coming back to this location, or training your employees better! read more

They seem to have hired really great staff. I was taken care of by jasmine. She was really phenomenal and did a great job with suggestions. She was super patient and attentive to my needs. The clothing o picked was super cute. I'm 5'5 and very curvy, so it's a bit tough finding things that fit. Their stuff can be a hit or miss on my body type, and also a bit on the pricey side for the quality, but fashionable and cute. Overall, I'd be happy to come back mainly because of the ease and comfort of my shopping experience. read more

5+++ all around for Ashlyn Scott! I don't think I have ever had such a great shopping experience at Artizia until I went shopping this past weekend in Walnut Creek. I came in with a purpose and that was to buy 2 cropped tanks that I could wear with some high waisted pants. Ashlyn approached me and offered me a dressing room but also suggested lots of great pieces! I love that Ashlyn listened to things that I was looking for and pulled wonderful outfits. I swear I walked out with the entire store plus more that they ordered for me and sent to my house. Having Ashlyn help me at Artizia was like shopping with my own personal stylist! I cant wait to come back and shop again soon! read more

I know the customer service here can be a little hit or miss, but considering I went on a busy weekend day, the service was pretty decent. I was approached by a couple staff members who asked me if I needed help while browsing. After making my selections, I went to the fitting room to try on. A staff member was super nice, let me into a room, and told me to let them know if I needed anything. I went straight to check out after trying on. I had a few people ahead of me, but the line went fast. When they asked for my phone number, the gal ringing me up said she remembered me from shopping at this location before (which was really sweet of her! I feel so bad that I didn't remember her in return or catch her name!). She made small talk, asked me about my plans for the day, and thanked me for coming to shop. I was a happy camper at the end of my purchase. Overall, I had a good shopping experience and left with a really cute sweatsuit set! I'll be returning to shop here in the future for sure. read more

Every single time in come in here I either get completely ignored OR harassed depending on what I look like that day. If I don't have makeup on/a cute outfit, nobody gives me the time of day. When I do look "nice", the employees don't leave me alone and I get like 10 different people asking me if I need help within a 5 minute span. This last trip in there is what is making me write this review, I was looking at 2 tops and debating on colors when an employee started walking towards me. I thought she was going to ask if I needed any help or wanted to start a room, but instead she barely mumbled excuse me and literally cut me off so she could put a shirt back on the rack I was at. I understand if you need to do go-backs but maybe wait until the customer has walked away from that specific rack or at least ask if they need help before doing that. Always a bad experience, I'll stick to shopping on their website instead. read more

Aritzia is a very simple yet I would say high end priced clothing shop. I hear more and more people talk about it and purchase their quality clothing. They have casual, workout clothes, business clothes and are all really simple with no logos. It has a large store front off of Broadway in Walnut Creek and it's easiest to park in the large parking garage across the street, parking isn't too expensive. The workers seemed very friendly and stopping by on a Saturday afternoon it was busy in May. I came in to purchase a gift card for my sister in law for Mother's Day. They don't have the gift cards on display but you they do behind the register and they come in a cute box and bag to take. There is a large couch area for people to wait and their fitting rooms looked busy. I'm not too sure how socially distant everyone was. You can also order online and make exchanges. read more

Aritzia - Accessories Near Me - Walnut Creek, California

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I love everything about this shop! The service, the ambiance and most of all the quality of the clothes. Really nice fitting, very nice quality. Love it read more

Ive been in retail management for almost 10 years and the fact that i feel actually played by these employees who i thought were "friends" they knew i was shopping for a funeral dress, they threw 5 outfits at me (which i thought was really nice help) i said i would take home and see what I end up feeling the most comfortable in alll for them NOT to mention how i had ONLY 10 days to return . I not only had MY RECEIPT, ALLLLL tags in place paid in CASH. But now i have to get 10% taken away and only get store credit . That is a joke. These employee are like vultures read more

I came into the store looking to exchange my Melina Pants in Argentique. Online it showed that there was one left in the size 8 I was looking for. Katie helped me find them and I was about to check out! She found the seams in the back falling apart and tried her best finding another pair or solution for me. The manager on duty, Katie, went above and beyond for me. She contacted another store in Chicago, IL, to locate the last size 8 in the Melina Pant in the exact color I wanted. She was able to have that location ship it to my address. She knew I wanted to have them for this weekend and even offered 1-2 day shipping for me. I felt attended to and cared for at this location! The associates and management at this location delivered the best customer service in the most difficult situations! I appreciate them so much for going above and beyond for me to have one of the best in-store experiences I've ever had in retail and my Aritzia location. read more

This was my first time shopping here and I was not disappointed. All the workers there were so so sweet and helpful. I felt so comfortable in there :). Would definitely go again! read more

Aritzia - Accessories Near Me - Walnut Creek, California

Katie is the shit and so is Ashlyn! I'm obsessed with the customer service. Everyone remember my name here and that feels so damn good. The girls are always so helpful and supportive. read more

Aritzia - Accessories Near Me - Walnut Creek, California

Let me preface by saying the girls in the fitting room are so helpful and nice! (hence extra star). They made my experience a lot better. I love how they offer to start you a room while you are shopping & help you choose pieces that go well together. But here is the part that made me not want to shop here anymore: I came in to return a pair of pants and a dress, both were bought a week prior (plenty of time left for their generous 14 day return policy! l o l). The employee helping me said that she couldn't accept the dress because "the tag isn't in the correct place and we don't put tags here, we only place them 'here and here'". What in the actual f***. The item wasn't worn, tags were in the exact same spot as it was when I bought it. Unfortunately, I had to be a Karen that day and speak with the manager just so I wouldn't waste 100$ on a dress that I wasn't going to wear. I don't understand how management or better yet the company can tell employees to lie like this to customers. Ive never experienced such a deceitful return. ***PSA: beware of returning items here; they might refuse ur return, lie to you and say the tag magically moved itself to a spot they never put them lollll**** read more

I was shocked by the way I was treated by your staff. She was absolutely abysmal in every way that she treated me. I have told many of my friends to avoid this store and shop online instead in order to avoid this horrible sales associate. If you visit the store actively avoid this woman who only wears athleisure. She is condensing and rude. She also once yelled at my sales associate in front of me. read more

I've been in a few times and the customer service always makes me feel amazing. I am always approached, helped, and complimented by the staff-- I feel like they do a great job of making my shopping experience very personalized. Nia helped me today gave me several amazing recommendations. I appreciated her attentiveness and felt like I made a new bff by the time I was done shopping :) thanks for all of your help Nia! Im not sure if Aritzia has some sort of advanced associate training or if they really do just hire the most friendly staff ever, but I have never had a bad experience! Another thing: it is always so clean and organized in here! Go in on a weekday for sure. read more

The only reason I'm giving two stars is because I love their clothes. 90% of the staff here are catty brats who body shame and favor certain customers. They seem helpful at first but they leave you feeling judged belittled. Not to mention the girl at checkout acted like I was inconveniencing her with my purchase. read more

This store carries beautiful pieces but it's not very inviting. The employees aren't helpful unless you're at the register or dressing room and the fact that there are no mirrors in the dressing rooms is a deal breaker it really makes me not want to try anything on and the return policy isn't great so that just makes it inconvenient to shop here. read more

LOVE LOVE LOVE. Let me start off by saying a few years back when I used to walk into Aritzias I used to feel intimidated. Over time I became an Ariztia whore and have gained relationships with these girls. Walnut Creek is by far one of my favorites. For some reason it's always Nia that ends up attending me lol but her energy is amazing and she's very respectful unlike many others. She also helped me style a few outfits and her taste is the best. Ask for Nia next time around, you won't regret it read more

The clothes from this store is over priced. And they only have 10 days for the full refund. The stuffs from the Walnut Creek store didn't mention about the refund policy before the purchase. I will never shop here any more... !!! read more

Cold, unwelcoming, polyester world. "It's a grownup, sparse, over-priced version of Forever 21" said the other patron who also walked into the store for the first time. Ditto. It's Saturday afternoon and there's a only a few people in the store. The space is large and airy, normally good characteristics but it left me wondering what sets this store apart from any other? Even with an attendant, don't expect help in the dressing room (help yourself, it seems). No mirrors in each fitting room, so you'll have to walk out to the common area to find out if your picks were a hit or miss. Great location, but next time I'll pass. read more