Tim and his store, Athletic Outpost, is the absolute best! Tim solved a huge problem I had -…read morefinding the right shoe to support my ankle after my TAR surgery (Total Ankle Replacement). It was a difficult task, but Tim's expertise and experience was the key! I bought 2 pairs of Brooks from Tim and I'm very grateful. Oh, and I should mention how nice and personable he is. He truly is a gem.

My wife and I have been going to Athletic Outpost for several years and highly recommend them. The…read moreexperience of buying a shoe here--from someone who listens to you describe your needs, recommends particular shoes for you to try, and helps you pick the best one--is far superior to buying online or in a big-box store. The result is that our workouts are better and our feet hurt less than before. And the store helps our kids find the right shoes for their feet too!

I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

I bring all my shoes (new and old) to Orinda Shoe Repair for routine maintenance and repair - I…read morehighly recommend them as they do a great job and are reasonably priced. They have extended and revitalized the life of older, expensive Italian boots and shoes that I 're-discovered' in the back of my closet, making them appear brand new, current and remain super comfortable. I've also brought in new high-end shoes I've purchased for repair or taps. Overall, forget buying disposable fast fashion by extending the life of your quality shoe investment for years and decades to come. It's the sustainable thing to do!

Orinda shoes is the best of the best! I've brought in many of my beloved and not so gently worn…read moreshoes and they have always been able to make each pair look like new again. I've also bought a pair of high-end designer pumps from their shoe store in the back and it was one of the best purchases I've ever made. I'm so happy I found this place!

Never in a million years did I think I'd find myself shopping in a running store... yet here we…read moreare. Stopped into Road Runner Sports in Concord looking for a new shoe for my upcoming Presidio race and ended up having a really great experience. I was greeted immediately and helped by Travis, who walked me through their foot analysis process. They have a scanner that provides a detailed report on your foot size, gait, arch type, and overall movement patterns. It was fascinating to see all the information and learn more about how I walk and train. After trying several options, I went with the Nike Pegasus 42, and they are incredibly comfortable. I also signed up for their VIP Family program, which includes discounts on purchases and a 90-day return policy, making it easy to feel confident about the investment. The store carries a great selection of running, walking, and athletic shoes for both men and women, along with apparel, supplements, socks, and accessories. The experience was so good that I actually went back the next day and picked up the cutest running hat that says "Cheaper Than Therapy Run Club." I fully plan on wearing it to the race. On my second visit, Alberto helped me and provided the same excellent customer service. I also learned about their weekly community run/walk club, which meets Thursdays at 6 PM and utilizes the nearby Iron Horse Regional Trail. It's open to runners, walkers, families, kids, and even dogs, making it a welcoming option for all fitness levels. Overall, a fantastic experience and a great resource whether you're a seasoned runner or someone just beginning their journey.

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

My husband and I stopped in on a busy holiday weekend for me to make an online exchange for…read moredifferent sizes and for my husband to try on some shoes. Seeing that there was already a large group trying on shoes that both of the employees were helping, I was expecting to have to wait awhile to be helped which was fine (especially since I had 4 pairs to exchange and knew that would take some time). However we were only browsing for a few minutes when Carisa, one of the store leaders, paused to welcome us in and asked if there was anything we needed. I explained the exchanges I was looking to do, and she quickly grabbed me what they had in store for me to try and similar styles for what they didn't have an exact match of. After helping me, she noticed my husband had a pair in hand and offered to grab him sizes as well. She gave us advice on sizing and checked in multiple times while still assisting the other employee with the large group. While my Husband was trying on his shoes, Carisa rang up my exchanges (which included ordering multiple pairs that were only online) and made everything so seamless. She was so kind and helpful, and we left with 2 more pairs than we were expecting to. We will definitely be returning to this location!

if I could give this place no stars I would. I walked into this store with my mom and my nephews…read more this this was our first time my mom really wanted to try on shoes and hopefully buy some that she'll enjoy for work. when entered NO ONE greeted us and when we sat in the store for roughly 15 minutes we were not even glanced at or even asked if we needed help when holding a shoe. I waited to find a help member and no one was around. A When we were about to leave but waited a couple more seconds to see if we'll get help and new customers walked in and was helped right away. I am really DISAPPOINTED with this customer servic. As someone who worked in retail, especially shoes I have NEVER been in such a horrible environment.

Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.

Shout out to an employee named Sam who provided awesome customer service for me today. He did a…read moreshock cord replacement on the poles for my tent. He went above and beyond. Kind, friendly, patient and hardworking. Sam deserves a raise. Thank you!

great store, great people. our go-to store for sports gear and bicycle gear and maintenance…read more shout out to grace and alon in the shoe department. both helped me with a new pair of Hoka's. Thank you! Also, love that fact Sports Basement recycles used shoes and other gear.

Great staff everyone welcomed me with open arms every time I come here always have Great customer…read moreservice. LUS

Store was great thanks to the guys at stoneridge Airloom for telling me to check it out was worth…read morethe drive